Customer Reviews for U-Haul Storage of Yakima

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Yakima

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RICKIE T.
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I was charged for a hand truck I didn't ask for or use it was still strapped to truck

Dean L.
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Having the ability to fill out the renter app on line saved me at least half an hour. Time is money. I rented a trailer and the entire in and out was 20 minutes which included hookup. Very personable. Easy pickup and easy speedy drop-off. thank you for your service

JAMES ELBERT C.
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Customer did not leave a comment.

STEVEN G.
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Very professional staff and friendly they had my truck running and ready to go when I got there very nice truck and very clean

Mathew O.
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Customer did not leave a comment.

Francisco F. | Overall Experience |
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Customer did not leave a comment.

WILLIAM H.
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Customer did not leave a comment.

VICKY T.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

MYKLE M.
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Customer did not leave a comment.

Tiffany G. | First Impressions |
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The Lady was helpful and welcoming , Gave me all the Information that was needed , Quick Service and Friendly would definitely Recommend to Family and friends

SHAWNA LEE E.
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I get the policy regarding extra mileage charges however I was pretty disappointed I received a $1.69 for miles overage seems rather petty. It certainly will make me shop around next time I'm in need of a moving company and recommendations.

JOHN P.
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Customer did not leave a comment.

Neil V.
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Customer did not leave a comment.

allen C.
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Person was friendly.

Paul K.
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The person who waifed on me was very good and helpful

george W.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Jim B. | First Impressions |
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Staff was great and facility was very clean!

DAVID B. | First Impressions |
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Nick was great. Friendly, professional, clear.

MELVIN B.
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No shortcomings. Check out was reasonably quick. I was on my way in less than 20 minutes. Return is real slick. Attendant was there quickly and performed his duties efficiently.

RYAN TAYLOR R.
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I called the store several times on Saturday to extend use of the trailer by one day and possibly return at a different location. It appeared I was directed to a national phone center after waiting for a total of 30 minutes. The extension of the rental was easy, but to charge double the one-way rate and an additional fee for a wrong place return is a bit ridiculous.

Lorin C.
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All went well with this visit. The only question I would have is I was told 19.95 plus tax. My bill came to 78.19 and it was for 8 hrs plus in town mileage

ERIC MARTIN S.
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Customer did not leave a comment.

Michael T.
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We had a better time than last time.

Ashlee C. | Overall Experience |
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Customer did not leave a comment.

LUCINO E. | Overall Experience |
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Customer did not leave a comment.

Jason W.
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Customer did not leave a comment.

WILLIAM J.
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Customer did not leave a comment.

Irene R.
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Fast and friendly

HECTOR F.
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When I returned the trailer the clerk was busy inside and there was another customer waiting to buy natural gas. I had been waiting for about 15 minutes and while I was waiting, customers started arriving and there were 5 or 6 customers waiting. the U-HAUL worker told me, "I will get to you when I get a chance." I responded, "What do you mean when I get a chance?" I was not going to wait while he served other customers that had arrived after me. I expected to be waited next and I was. U-Haul may be going through problems as all other businesses are going through but there is enough business to put more than one person per location!

ANGEL H. | First Impressions |
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Customer did not leave a comment.

Aurelio I.
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Keep doing good service

KEVIN C.
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Customer did not leave a comment.

ben D.
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nothing

gina Q.
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Customer did not leave a comment.

Dustin W.
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See my response above

DYLAN MATTHEW B.
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The worker who unhooked my trailer did not wear a mask, not did it look like they had one with them. I know it was outside, but at least attempting to have a mask would have been nice

RONALD O.
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When I brought back the 10 foot truck I was told that I was "a little low on fuel". I don't understand that at all. Then I was told by the employee "I can split the difference". I went 20 miles in the truck very little of it stop and go. I was told when I got the truck "it was a little over half a tank and now it's a little below a half a tank". If I went 20 miles and let's just say the truck got 10MPG that's 2 gallons. I was charged over $12 for gas. You will have to explain this hap hazard way of computing this.

Danny O.
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Customer did not leave a comment.

JAMES C.
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Customer did not leave a comment.

WENDY S.
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Everyone was helpful and service was excellent

Antonio M. | Overall Experience |
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The employees were very respectful

Ali R.
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Offer customer some type of compensation for the loss incurred.

Satoshi B.
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After all my trouble you think they can give away double uhaul charger for $3.99... I spent $15.00 drive around to pick up my Van.. geesh give your employee some latitude!

David L.
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The gentleman that helped me was great and friendly, especially since it was right in the morning when they opened. Made the experience easy and very fast.

CARLOS MIGUEL AG C.
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Would not recommend this location to anyone.

CLAY H. | Overall Experience |
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Customer did not leave a comment.

Clay H. | First Impressions |
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Customer did not leave a comment.

Michael T.
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The people were nice and worked as fast as this virus allows, however my Wife is 76 and I'm 65. We planned for a one day move. We rented a 20 Ft truck and appliance dolly. When we put weight on the dolly you could not move the wheels! IT was hard to push without anything on it. Our move turned into two days as we had to acquire another dolly. We were outside of town or we would have returned it for another dolly. Knowing how bad this dolly rolled makes wonder how we found this out and the Service tech at U-Haul did not! This should not have been rented in this condition. To make matters worse when we made the inside lady and the outside tech aware and was told we would be refunded the dolly rental. I get home and read my Email. The emailed receipt showed the dolly was still being charged. I have to call back and talk to someone who doesn't know a thing about this problem. I was told I would see a revised billing. I have still not seen one! My Wife and I are not too amused by this to say the least.

CLAYTON H.
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Customer did not leave a comment.

Eric S.
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Customer did not leave a comment.

Paul S.
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Got charged an extra day's rate for being less than an hour late (van day rental, scheduled for 6 hours, got back in just under 7 hours). They were swamped when I returned and said they'd email me once they checked gas and miles and what not with my final payment amount. I checked and saw they added an extra day. A bit harsh.

Brian A.
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Employee came out and met me in the driveway, checked the odometer and fuel level and I was done before my wife could switch from driver seat to passenger seat of our personal car.

Joann A.
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Friendly and smiling

MELVIN B.
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Nothing wrong with this rental experience. Good crew from pick up to return.

Dean S.
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Customer did not leave a comment.

Gary A.
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I was very happy with the truck and representatives. I'll use them again. Gary.

Ralph J.
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Customer did not leave a comment.

ANN M.
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Stock more rigid better quality boxes The current selection is easily damage, collapsed too fragile.

Brad H.
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Customer did not leave a comment.

Eric S.
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you are all good

James B.
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First, stop the practice of entering a rental only to wait for a call from an agent at the last minute to be informed that the closest location is 75 miles away - it worked out that I save money on the rental, but not worth the stress. Better signage on returns that someone will check you and get you on your way.

BORCE P.
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More staff

Jesus A.
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The employees made it very easy to connect the trailer and were very knowledgeable.

Cari J.
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Customer did not leave a comment.

Juan S.
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Customer did not leave a comment.

Robert G.
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Customer did not leave a comment.

Ricardo Z.
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Customer did not leave a comment.

Sheila W.
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I don't have any recommendations. Manuel that helped us was very friendly and thorough. He was waiting on a different customer when we went in the store, acknowledged us and let us know he would be with us as soon as possible.

Nicole C.
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No comment

Diane B.
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Customer did not leave a comment.

Vera B.
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Friend, convenient, officiant.

MATHEW O.
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Customer did not leave a comment.

Vern W.
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Customer did not leave a comment.

Timothy B.
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Customer did not leave a comment.

Nick M.
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Always a pleasure to deal with this crew. Busy but efficient is all i can say. Great job! Highly recommended location!

Roxann S.
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Customer did not leave a comment.

Melvin B.
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I suggestions for improvement. Pick was simple and quick. Dropping the trailer off was actually a pleasant experience. Didn't get the guy's name but he was super nice and efficient.

William C.
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Customer did not leave a comment.

FELICE U.
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Customer did not leave a comment.

Fernando H.
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Worker told me that there were no other trucks available accept for the biggest one however at the same exact time the other worker told another customer other trucks were available. U-Haul probably has assentive for workers who rent out bigger trucks. Maybe not . Either way. Shady no trustworthy workers or company. I will take my business elsewhere from now on.

Edward R.
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Absolutely horrible experience! I was moving to Idaho and the day I was to pick up my trailer Uhaul calls me and says the trailer isn't available. The day of my move!! Awful

Scott B.
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Customer did not leave a comment.

Praveen D.
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Customer did not leave a comment.

RANDALL ROBERT R.
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Very friendly and proffesional

BERCHMAN R.
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I have rented a few times. Always a great experience. Which is why I continue renting from them.

Casey K.
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Customer did not leave a comment.

Nina F.
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Outstanding customer service. Thank You

Judith M.
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Customer did not leave a comment.

nick M.
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This location is superior to all other locations in town. Always perfect every time! Thanks for all your help and knowledge of moving and storage options.

Amanda M.
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I was charged for a dolly, furniture cart, and moving pads (didn't even order pads) and I didn't receive any of the items at move. I chose to do a self check-I'm from my phone, and was very upset to see that the equipment I asked for was not in the truck when I got it to my destination to move. I let them know then I got back and they admitted they forgot (husband and wife team) and said they would credit it. I looked at my final bill that was emailed to me today and it says I was charged for all 3 extra items! They also couldn't find my storage reservation that I completed when I ordered the U-Haul truck. Very frustrated with the experience. I want my money back.

Richard C.
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Waiting 45 minutes to rent a truck that we had already filled out all the work online is ridiculous. And to have only one poor girl at the counter when you knew the time of pickup trying to service the 8 before me is very poor customer service.

SYLVIA M. | Overall Experience |
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Great location and great service!

Hayley K.
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Customer did not leave a comment.

Kerry M.
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Customer did not leave a comment.

Steven B.
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Great location and personnel, they were efficient and quick and made sure I was happy.

NICK M.
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Good job!

DANIEL S.
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Kind of congested in parking lot, but the fellow that received the trailer did a good job and got me out quickly.

John S.
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Customer did not leave a comment.

Marra T.
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No one was at the front desk for 15 minutes and employees were not wearing masks near customers.

Gerald F.
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I was forced to change my pickup place from Kittittas to Yakima which was a 70 mile inconvenience and totally unacceptable. It was done without calling me which was also bad

Michael V.
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Not specific to this location but the reservation process was difficult. Calling the main Uhaul number required long wait times and they couldn't reserve what I needed.

Cole R.
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Customer did not leave a comment.

Steven G.
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Customer did not leave a comment.

Eric H.
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Customer did not leave a comment.

Steve W.
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Not a thing! We have rented trucks numerous times in the last few years and are always pleased with the reliability of the equipment and the excellent customer service!

Trent S.
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Customer did not leave a comment.

Robert G.
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Everything went quite smoothly. They hooked me up and they unhooked me when I returned. There was no issues. Everything was straightforward. What I thought I would pay for online was indeed the final price. Thanks Uhaul!!

Matthew T.
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Customer did not leave a comment.

peter M.
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Extremely poor customer service from Christa, the assistant manager. U-haul central reservations made an error when booking my trailer. Should've been booked for 2 days but they said for some reason they could only book one in the system, but the person made a "comment" in the comments section saying the reservation was for a 2 day rental. When picking up the trailer Christa saw the "comment" in the system but said since the system technically had my rental booked as a 1 day, she had the trailer already rented for my "second day", thus I could only get the trailer for one day. I told her this was U-Haul's mistake, of which she acknowledged, but she said there was nothing she could do about it. I told her this was not acceptable, to make U-Haul's error my problem. She totally dumped U-Haul's error onto me, I had to rebook my plans as a result and missed a meeting. She offered no concessions. When I asked if I could have an extra hour or two to bring it back, e.g. 26 hrs instead of 24, she gave me 15 minutes! No discount or credit offered, nothing. You never do that to a customer when it was the company's error! She was unprofessional, clearly had no problem solving skills, and complete lack of appreciation for customer service...and didn't value the customer. Yet she was the assistant manager. Worst experience I've ever had with U-haul. If I had other options here in my small town I would never rent again from this store, terrible experience. Not the way I think U-haul would want to have their customers treated...when U-haul admittedly makes a mistake with a customers booking.

Michael R. | Overall Experience |
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Customer did not leave a comment.

Ruby S. | First Impressions |
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Amazing as storages and I got a free month! Everyone’s so nice

JAMES C. | Overall Experience |
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Customer did not leave a comment.

SONYA & STEPHEN B. | Overall Experience |
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Good prices and safe

Harvinderjit A. | Overall Experience |
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Nick was very helpful. Being under covid restrictions, it was helpful that he worked with us

MARK S. | Overall Experience |
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Excellent staff & facility.

Sheri Dawn C. | Overall Experience |
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Customer did not leave a comment.

Kathy G. | First Impressions |
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Dead rodents in unit but was cleaned up quickly. Hi

DEANNA A. | Overall Experience |
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Customer did not leave a comment.

Angela & Danny P. | First Impressions |
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Customer did not leave a comment.

Arthur F. | Overall Experience |
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Very helpful employees!

ron r. | Overall Experience |
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Thank you

ARTURO S. | Overall Experience |
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Customer did not leave a comment.

isaac l. | Overall Experience |
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The General Manager Nxxk is an absolute embarrassment to the U-haul name. I can't believe they employ such an A-hole who thinks he is better than everyone cause he is the general manager. Nxxk is also a liar and won't admit to his mistakes. Before he was there U-haul was 100% the best in town. Now with employees like him i would rather sell all my stuff instead of dealing with him ever again. So sad U-haul has given a title to a non-deserving lieing no good person. My brother also rented a truck and before i told him my issues he stated did you deal with a big guy that is the general manager Nxxk? I said yes why? He said that guy is a real a-hole. So that tells you his charecter. I will never use U-haul again as long as they have that guy around and makesure everyone i know doesn't either.

susan g. | First Impressions |
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Customer did not leave a comment.

JESSICA H. | Overall Experience |
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Best place I have been to ever.

alice & ed j. | First Impressions |
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I haven't had a lot of experience with storage facilities, but I think you did a wonderful job of checking us in. The facilities are very clean and protected. I recommended you to one of my friends.

Sheri Dawn C. | First Impressions |
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Staff was amazing and so helpful

HYOKEUN L. | Overall Experience |
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Outstanding!

CLAY H. | First Impressions |
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Would never think of going anywhere else! Period! Great company!

NOLAN W. | Overall Experience |
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Had a truck I was in the process of restoring had to move from Yakima to Idaho in a hurry had it at this storage for 4 years everything was perfect when I got back .

MARY H. | Overall Experience |
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Like that I could securely store items and not worry about dust, water or temperatures. I was told when renting that my unit was in temperature controlled area, but at check out was told it wasn't.

eva m. | First Impressions |
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Very helpful and very good service from staff.it was quick in and out.

Kristin R. | First Impressions |
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Miguel was very nice and very helpful

Greg S. | First Impressions |
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This was an awesome experience for us. From check in to check out to loading our storage room, the transaction was quick and seamless thanks to Miguel and Clint at the Yakima S. 1st location.

Laura L. | Overall Experience |
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when the lady called me and told me my storage was do I told her I no longer had a storage with them no more and they were still charging me and I lost my key to my storage

DEBRA J. | Overall Experience |
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Since I work 8am to 5pm in Toppenish, and live in Union Gap I set aside weekends to utilize my storage unit there were times it was a hasssle to meet the 5pm closure.

CHARLENE & PHILLIP B. | Overall Experience |
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Very satisfied with my storage experience at Uhaul in Yakima. Staff were very friendly and helpful. The facility was always clean and well lighted. And the price was reasonable.

waynna n. | First Impressions |
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Service was great!

MARIA S. | Overall Experience |
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Good customer service , very clean storage room, very satisfied overall

Hailey B. | Overall Experience |
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Nasty! I found live ants in my stuff. The ants traveled to my new home.. I’ve never had them before I put my stuff in U-Haul I’m so unsatisfied with the way the manager handled it.. never refunded me

Ann M. | First Impressions |
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Chrisa and Tom were great professionals, friendly, made suggestions taking me smoothly thru a move and store of my goods.

samantha c. | Overall Experience |
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Dont move out of the storage unit early. They dont prorate. Lost over $60.00 because of not knowing this. Also, the staff is very lacking and with only one person working, he was rude!!!

MARTYLYNN S. | Overall Experience |
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Literally lied saying pest control comes in monthly. After years of business I realize that’s a lie. A complete lie at that! All of my belongings had rat poop.Then there was a few months I saw roaches

Joseph M. | Overall Experience |
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......👍

Kimberly K. | Overall Experience |
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The checkout was easy and quick. Access was convenient . The only issue we had was how icy it was to access our inside unit. Otherwise loved the cover over the access doors.

Jim C. | Overall Experience |
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Very, Very clean, I swear they wax their floors. No odors and we found no signs of critters. They even offer carts to haul all your boxes in with. I would definitely use this facility again!!!

Amber M. | Overall Experience |
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My entire storage was stolen, uhall allowed some one to move out my entire storage unit and all of the contance and a u hall was rented in my name. Everything I own is gone

Lena P. | First Impressions |
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Eddie and Edgar did an amazing job!. They were massively efficient and freed up my time to clean and pack up the miscellaneous items left in my apartment. I would definitely hire them again.

Bella G. | First Impressions |
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Customer service was great! It was fast and easy to purchase a storage.

HEIDI K. | Overall Experience |
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U-Haul staff were all very professional and helpful. Want to send a particular thank you to Krista, who helped my family during a difficult time, handling property from an Estate. Thanks again! :)

mercedes e. | Overall Experience |
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I wish every interaction involving money and renting was like my uhual experience. I paid a super friendly staff and got exactly what I needed. Thank you! Did I mention the staff was awesome?

Jonathan S. | Overall Experience |
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Great customer service and convenient access. Many units are drive-up accessible and all can be accessed during business hours. Access system feels safe.

Santos S. | Overall Experience |
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no comment

JENNIFER S. | Overall Experience |
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Mice ate threw my linen and urinated on my box spring and a lot more.

KIRSTEN L. | Overall Experience |
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the Manger was always best to work and most were nice there were a few people i dealt with that didn't know much about what i was asking at the time. but everyone needs to learn right?

ERIC U. | Overall Experience |
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Good Job!!

Katlynn M. | Overall Experience |
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Friendly clean and would use again

Terrance B. | Overall Experience |
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My only complaint is the access hours. 7pm is too early. 9pm would be very convenient. Having an employee on the grounds looking at cameras or whatever til 9 ! It would be a selling point. Thank You!

Casey S. | Reservation |
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The staff were courteous. It was very busy and took a while but my experience was great. Thank you 😊

Kay E. | Overall Experience |
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Do we get a rebate? This would be from the auto pay 9/17, move out 922.

Sabine W. | Overall Experience |
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I would definitely recommend this facility. They helped us out in an emergency and were more than helpful.

Kaylee R. | Overall Experience |
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The General manager was wonderful but all the people he had working for him are either rude not friendly and don’t need to be in contact with customers. Gives this location a bad name.

eyra n. | Overall Experience |
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The storage unit was extremely clean and my belongings seemed like they hadn’t been in a storage for 3 months. I’d recommend this place for sure.

JENNIFER W. | Overall Experience |
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Great unit and superb customer service.

Derek R. | Overall Experience |
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24hr storage access would be more ideal

David S. | Overall Experience |
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Just need longer (earlier and later) accessibility hours.

gerald n. | Overall Experience |
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I would like to say thank you for letting me rent a unit it was very clean and it was nice to be able to have a nice place to leave my thing an to no I can get to it at any time of the day or night

JENNY G. | Overall Experience |
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Staff was super helpful and patient with us. Facility was always clean and well maintained. :)

No reviews have been submitted for this location.

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