The old men that inside the office offered a great costumer service, but the young employee who’s outside connecting the trailer is very rude and doesn’t like doing his job. He showed a very bad attitude and was pulling and connecting the equipment with a bad attitude. That employees attitude does not match with any U-Haul location or experience I have had renting equipment. I believe that U-Haul should hire people that like their job and show labor ethic.
ALBERTO VCustomer Reviews for U-Haul Storage of Yakima
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the only reason i gave a low rating was when i called and reserved my truck the phone agent never told me about miles over which i was charged 244 dollars and i was told about 1st mon free and got.charged 146 dollars.now i am having to do the leg work to straighten out my bank account.
James R | Overall ExperienceGood quick service. Staff always answered my question and politely. I have continued to come back to uhaul when I need storage.
Debra J | Overall ExperienceNo issues in 4 years of storage.
JOSH P | Overall ExperienceWould like 24hr access
GARTH S | First ImpressionsI appreciate the staff tremendously they've always been helpful and patient with me sometimes I forget what my code is or how come the door isn't opening things like that and they've always been helpful they never judge they are very understanding and can accommodate and help you with what you need
DEBRA M | Overall ExperienceI hust couldn't justify making $60.00 more in payments than another storage company with the same size unit. Otherwise I'd still be there 'cause I love ❤️ those guys!
DONALD Z | Overall ExperienceThank you so much for your help and generosity
Karen L | First ImpressionsWithout the help of U-Haul we would have been in terrible shape. I've used them before and always had a great experience. Thanks
GARTH S | Overall ExperienceAwesome couldnt get hette
Timothy G | First ImpressionsI found that the actual hours listed for access were very different than what my contract stated. It made it hard to plan putting stuff into storage or accessing it when needed.
Rebekah S | Overall ExperienceThanks 🙏
jerry g | Overall ExperienceAsí da gusto ser atendido
CARLOS A | First ImpressionsEveryone that I interacted with at U-Haul was Professional and courteous This was my first time renting a U-Haul Storage using a cargo van, I was very pleased that there was no hesitation when I asked for everything to explained to me in detail I will not hesitate to refer future customers to this U-Haul I was very impressed with the staff facility and the speediness of the rental Thank you
LINDA E | First ImpressionsMuch better rates for much bigger units all over the area. I liked everything about it but it’s not a good value.
ROBBIE F | Overall ExperienceI found a storage facility with a space like I was renting from you for $65.00 LESS. I'm reluctant to refer anyone to you because of the high price I was paying you. Sorry.
William H | Overall ExperienceIt’s really nice and clean but I would find cockroaches here and there
atalaya q | Overall ExperienceGreat customer service
JESSICA M | First ImpressionsQuede satisfecha con la promoción que tienen.
Veronica G | Overall ExperienceVery fast and friendly
Veronica G | First ImpressionsYou ain’t more employees to answer phones and also to more employees to work at the desk. It’s not great customer service when you make phone calls and they put you on hold and there’s only one person working and also to to attend customers.
Antonio M | Overall ExperienceThe staff were always very professional and accommodating, even though I was late with my payment several times. I would definitely recommend and use the facility again.
Paul H | Overall ExperienceI was a little disappointed the on site bathroom couldn't be used. Twice I needed it, and it wasn't accessible either time. And no, there wasn't someone in it.
Carol S | Overall ExperienceAffordable, well maintained and great location!
ARTURO S | Overall ExperienceGreat people and great facility
Brad W | Overall ExperienceBest storage around!
Peggy L | Overall ExperienceI feel like my stuff is secure and trust the staff helps keep it that way
DEBORAH R | First ImpressionsSome difficulty with finding N 97 Bend due to road construction
Deon H | Overall ExperienceThe U-Haul app was irritating. Trying to upload my id ate up a lot of time. And it never did work. The sales person tried for me also. In the end he just typed the info into the computer …I could have shaved off over an hour spent in that useless exercise.
Debra W | First ImpressionsThank you for helping me with my needs. 😊
Kay G | First ImpressionsThis is the second time I have rented a unit it Yakima and each time I am impressed by the professionalism and ease. I do not know why but I was surprised and wonder why other companies struggle so much with customer service.
Katy M | First ImpressionsI was completely satisfied with the service I received from Uhaul both in Yakima and Lake Stevens. It made the move easy.
Sherri C | Overall ExperienceI was able to handle everything online regarding my rental, which is a big plus. And I was able to get a climate controlled unit that I so desperately needed for my art. Thank you for making everything so easy for us that don't like to get out sometimes...
Carol S | Online Move InThe Employees were always rude and unhelpful
Lasea L | Overall ExperienceWorkers were busy and I couldn’t find them for a half hour to ask questions in regard to the move. They were helpful when I talked with them though.
Zachariah R | Online Move InAll ready told my roommate how great you guys were
Timothy R | Overall ExperienceThis was my first time moving and using a storage unit and the staff made it easy.
Sherri C | First ImpressionsOutstanding staff with helpful ideas about storage or rental vehicles. I appreciate this facility & staff very much.
MARK S | Overall ExperienceAwesome customer service 10/10
gladys i | Overall ExperienceThe staffs were on point with their service, although reservation was made at another location, the guy (forgot his name) still made it easy for us & in a timely manner.
Debbie V | Overall ExperienceVery clean very nice
Juanita N | Online Move InPerfect friendly and efficient
Kwajalein J | First ImpressionsEverything went good
Deon H | First ImpressionsThe employees were very helpful, knowledgeable and willing to help in any way they could.
LEA S | Overall ExperienceGreat security system, very helpful staff!
Christine R | Online Move InThe staff was always friendly, knowledgeable, and willing to help me with all my needs and concerns. The facility is always clean and well maintained, and if I ever need storage and/or a need to rent a truck/van for moving I will definitely come back to UHaul on South First Street. Thank you so much, it’s always a positive and wonderful experience!!
Frances R | Overall Experiencestaff friendly and prompt, storage unit very clean.
Susan B | Overall ExperienceI had a very nice move in experience. Even though I was exhausted from my move up here, it was super simple to find my unit, and transfer things from the truck to the unit with the convenient carts that were available to use.
Carol S | Online Move InEverything went smoothly. Customer service was outstanding in all areas.
misty g | Overall ExperienceEXTREMELY helpful during our move when we had to rent a truck and a storage unit at the same time. Entire process was easy, smooth, and fluid. Incredibly accommodating with exceptional customer service. Definitely the U-Haul I will be going to when moving or when a storage unit is needed again.
Tray V | Overall ExperienceDidn't use the facility long. Everyone was very helpful, professional, and courteous. Thanks mike beeghly
MIKE B | Overall ExperienceThe personal were kind and courteous and very helpful with my questions. I was happy to be able to keep the U-Haul lock when I checked out!
MONA P | Overall ExperienceThe facility was clean and the staff very polite, knowledgeable, and eager to help
MIKE B | First ImpressionsVery professional. Positive experiences.
ira c | Overall ExperienceWe had an excellent experience friendly knowledgeable staff
Susan B | First ImpressionsI need to cancel the one in Yakima . I will have to call them before they close on my day off since I get off at 10 pm and they are already closed.
Alethea S | Online Move InNA
GERALD G | Overall ExperienceYour team members are very helpful. I'm very pleased with the service. Well done.
Gerald B | First ImpressionsCan't say for sure, but seemed like the employees were parking in the loading zone. Loading zone was full both times I was there but didn't see anyone else accessing their storage units.
AUSTIN C | Overall Experiencebetter prices would be nice i know storage units are expensive but it was a lot for such a small space.
Bailee S | Overall ExperienceWhen Covid hit I lost my job and went through a separation so I was having hard time paying my storage. Single mom of 4 boys, I found a job in Seattle area and had to relocate. I had payment arrangements set up. To make a payment, I had to send cash to a friend in Yakima cause UHAUL wouldn’t take my debit card over the internet or through phone (yes it was a legitimate debit card). My friend couldn’t do that forever and it was too far for me to drive to make payments. Once again, lost my job again cause of Covid, and couldn’t afford to pay it or anything for that matter. I asked for a move out special and it was outrageous so I couldn’t do it. Lost my whole storage, memories from my boys when they were babies, etc. Lesson learned. I’ll never go through them again if I ever need a storage. Payment method options are extremely limited and the staff are not helpful or friendly..
britney m | Overall ExperiencePrice goes up way to often, and prices are high
DAN O | Overall ExperienceThe staff there are all lazy, the don't help with anything, they steal from you and they are not willing to listen to anything. I didn't move out from this facility they stole my belongings from me and sold them. My mother passed away on February 10th 2023 and they either sold my unit or emptied my unit while I was trying to setup and make funeral arrangements for my mother. The manager there Jermyne knew about the loss of my mother and took it as an opportunity to make some money on the side.
Howard P | Overall ExperienceThe General was very professional
Roy C | Overall ExperienceYour staff at the 1st ave facility have gone above and beyond their duties for me Jermaine needs a raise!!!
Mary B | First ImpressionsALWAYS PROFESSIONAL AND CURTIOUS
mary b | Overall ExperienceGreat customer service upon arrival the gentleman who helped me walked me through my reservation and made sure I got the best deal
JOHNNY K | First ImpressionsThank you for your facilities thank you very much professional!
John F | First ImpressionsGracias por el servicio que nos brindaron y todo fue excelente esperamos regresar pronto gracias
Jose P | Overall ExperienceThey were very nice and helpful all the employees especially the manager. If I was to need storage again I would go to U-Haul it was great.
SANDRA U | Overall ExperienceReason you kept rising your prices it was getting outage you raised the price three time with then two months and that's ridiculous.
IVAN G | Overall ExperienceI appreciate the clean business premises and that a good unit for storage of my household goods was immediately available.
RITA L | First ImpressionsA very positive experience
dale l | Overall ExperienceFirst time at u haul I had a great experience.
IRIS J | First ImpressionsThanks to the agent who even helped me get the hand truck into my car!
ruth t | First ImpressionsWas very unhappy pay 149.00 for 3 day so wrong but I will never do that again
Bernadette L | Overall ExperienceBesides a hiccup in very beginning you guys delivered more than a comidating service and it was me that dropped ball on you guys, my apologies . Thanks for trying to work with me. Really!
DANIEL R | Overall ExperienceExcellent staff and facility.
MARK S | First ImpressionsThe entire staff is extremely professional, kind, accommodating and flexible. They will help you with your questions, options and truck rental. They are also very customer savy and friendly. I love the staff, they are truly wonderful people.
VALERIE R | Overall ExperienceI had great interactions with your staff and the facility was clean and well maintained. However, the constant storage unit price increases simply priced me out of being able to afford to pay for it on my limited social security income, especially when fuel is 3 times more expensive than it was a few years ago when food and everything else is going through the roof as well. Not everyone can afford two price increases within a six month period and I surely couldn’t.
Jim B | Overall ExperienceVery unprofessional business dealings. When you call and reserve a certain size storage unit, call several times to make sure it's still reserved then go down to sign the lease just to get told they sold it out from under you. A reservation is a reservation. Definitely won't be recommending you to anyone and when it comes time for me to move I won't be using your truck either!!
KimStratton S | First ImpressionsIt was great and the security is great!
Jimmy C | Overall ExperienceOffice staff were always super nice and helpful!
CORINNE B | Overall ExperienceHorrible the employee screwed up my truck rental and now I’m not able to move until Sunday and Monday and I’m supposed to be moved out but Saturday afternoon to my new home over three hours away now there’s absolutely nothing I can do about it but rent a hotel for two nights and wait to move until Monday all because I was charged for an extra large box truck when I thought I paid for a small pick up truck so not only did I pay for a truck I did not need which was conveniently at the storage I’m renting but now Iv got to pay for extra mileage to return the new rental miles away across town , not to mention I did not find out until after hours so I can’t do anything about since there closed now and completely booked out of pick up trucks and vans which are all I can safely drive the nearest rental it’s a 45 min drive from my house thanks uhaul for nothing now I moving day consists of rushing to load and unload an entire house hold by myself with my toddler and than drive three hours to unpack at my new house
Alisha B | First ImpressionsFriendly staff every time
Debra J | First ImpressionsI had initially reserved a 10'x15'x12' Drive Up storage unit under reservation # 703024-00107238 effective November 28, 2021. During the check-in process yesterday afternoon, I was told my unit was not available in size and convenience in terms of being able to drive up to it to unload my personal belongings. I requested this specific size and "drive up" convenience because of the number of boxes as I am relocating from another state, and inability to carry so many boxes back and forth due to a medical condition, but I did not realize I had to justify my request for a "drive up" unit. I am still bothered that my reservation was not honored and instead a huge inconvenience was imposed on me which I do not appreciate. I anticipate using your facilities for a period not to exceed 60 days, and when the time comes to retrieve my items, I request that manpower be made available from U-Haul to load everything onto another U-Haul truck at no cost to me for the manpower and rental of truck for the inconvenience. If you feel my request is above your ability to authorize, than I request you escalate this complaint to someone that will appreciate my business, honor my request, and make me whole. I hope to hear from your office or corporate soon. I can be reached at jgbeltran28@gmail.com or 541.350.5511. Jaime
Jaime G | First ImpressionsTiffany was Amazing!! She went above and beyond with such a warm and kind heart, there needs yo be more people like her.
Angelica V | First ImpressionsTiffany was amazing and respectful. Promote her.
Ricardo B | Overall ExperienceThe cashier that helped me was very polite and perfetional offered me some really great deals I would recommend u haul to my family and friends
Tiffany K | First ImpressionsI have no complaints.
amanda g | Overall ExperienceOnly suggestion is a better design of the storage unit sizes
Teresa C | Online Move InThere were only small units available, I was in need of a big unit.
Veronica O | Overall ExperienceHad a problem getting into the unit because the alarm kept going off need to have a reset button when trying to put the code in. Other than that we had no other problems.
rebecca h | First ImpressionsEveryone, EVERYONE!!, was knowledgeable, helpful and friendly.
DAVID L | Overall ExperienceI wish they were open till 9:30 on the weekend s and 8 weekdays
Alicia L | First ImpressionsExcellent, impressive, knowledgeable and friendly. Could not do any better.
DAVID L | First ImpressionsBuena atención, el despachador fue muy amable. Muy buen trabajador. Trata muy bien al Cliente. 👍
BELINDA L | First ImpressionsNine at this time
ira c | First Impressionsnone of my friends ever need a storage unit
Debra J | Overall Experienceprices keep going up with no major improvements made to the facility. It also took a long time to fix the automatic sliding doors to be fixed. Everything looks the same as it did for the last 5 yrs and yet the unit prices keep increasing.
ARTURO S | Overall ExperienceThe part of my experience that I didn't like was the time it took to be served.Under staffing is not good business.
ROGER S | First ImpressionsVery friendly & knowledgeable staff from start to finish! I was impressed n well informed. I checked out many places n felt U~Haul was my best & safest option. And I am very happy % satisfied I went with U~Haul!! Thank~You n I would gladly recommend it to any/everyone!
Brenda M | First ImpressionsNo
Robert D | First ImpressionsI did have a bit of trouble getting to my unit but that was on me.
Alene M | First ImpressionsI hate that I can't access my unit 24/7. I have a very untraditional lifestyle which means I'll need to access my unit during untraditional hours, but I guess I can't because it's only for businesses. I think that's what the guy said. Anyway, thanks for being there when the need was dire, but I'd really like to access my possessions when I need to retrieve them. Maybe living in a 24/7 city screwed up my idea of "normal business" before 2020 did, haha. On the contrary- I had to switch to a bigger unit because the 5x5 was wicked small and I would have had to stack my boxes like a crazy person, so whoever the chick was who was there that Saturday helped me switch my unit that very moment without complication (at least on my end, I assume it was just as smooth on the other end, hopefully). I just moved back from Vegas and the amount of time you waste just waiting for the other end of any deal could make or break your existence there. It broke me for sure, so the quick business I've experienced with this u-haul location has been fantastic. And I REALLY appreciate how clean it is.
CARA M | First ImpressionsThe employees are top notch so helpful. Units are clean and secure.
Justin A | Overall ExperienceI was always able to pull up load my stuff up and always had room or the employees would move there vehicles so I could pull my over awesome place.
John L | Overall ExperienceExcellent staff!
Talmadge O | Overall ExperienceThanks a lot and I felt safe with my stuffs there
Melissa & | Overall ExperienceStorage at Yakima for awhile and anytime I called they were always friendly and helpful
MIYA m | Overall ExperienceThe friends that helped me were just as impressed as I was that your facility was so clean and nice. I appreciate that the restroom was clean and nicely decorated. Thank you very much!!
Rebecca W | Overall ExperienceThe Lady was helpful and welcoming , Gave me all the Information that was needed , Quick Service and Friendly would definitely Recommend to Family and friends
Tiffany G | First ImpressionsStaff was great and facility was very clean!
Jim B | First ImpressionsNick was great. Friendly, professional, clear.
DAVID B | First ImpressionsThe employees were very respectful
Antonio M | Overall ExperienceGreat location and great service!
SYLVIA M | Overall ExperienceAmazing as storages and I got a free month! Everyone’s so nice
Ruby S | First ImpressionsGood prices and safe
SONYA & | Overall ExperienceNick was very helpful. Being under covid restrictions, it was helpful that he worked with us
Harvinderjit A | Overall ExperienceExcellent staff & facility.
MARK S | Overall ExperienceDead rodents in unit but was cleaned up quickly. Hi
Kathy G | First ImpressionsVery helpful employees!
Arthur F | Overall ExperienceThank you
ron r | Overall ExperienceThe General Manager Nxxk is an absolute embarrassment to the U-haul name. I can't believe they employ such an A-hole who thinks he is better than everyone cause he is the general manager. Nxxk is also a liar and won't admit to his mistakes. Before he was there U-haul was 100% the best in town. Now with employees like him i would rather sell all my stuff instead of dealing with him ever again. So sad U-haul has given a title to a non-deserving lieing no good person. My brother also rented a truck and before i told him my issues he stated did you deal with a big guy that is the general manager Nxxk? I said yes why? He said that guy is a real a-hole. So that tells you his charecter. I will never use U-haul again as long as they have that guy around and makesure everyone i know doesn't either.
isaac l | Overall ExperienceBest place I have been to ever.
JESSICA H | Overall ExperienceI haven't had a lot of experience with storage facilities, but I think you did a wonderful job of checking us in. The facilities are very clean and protected. I recommended you to one of my friends.
alice & | First ImpressionsStaff was amazing and so helpful
Sheri D | First ImpressionsOutstanding!
HYOKEUN L | Overall ExperienceWould never think of going anywhere else! Period! Great company!
CLAY H | First ImpressionsHad a truck I was in the process of restoring had to move from Yakima to Idaho in a hurry had it at this storage for 4 years everything was perfect when I got back .
NOLAN W | Overall ExperienceLike that I could securely store items and not worry about dust, water or temperatures. I was told when renting that my unit was in temperature controlled area, but at check out was told it wasn't.
MARY H | Overall ExperienceVery helpful and very good service from staff.it was quick in and out.
eva m | First ImpressionsMiguel was very nice and very helpful
Kristin R | First ImpressionsThis was an awesome experience for us. From check in to check out to loading our storage room, the transaction was quick and seamless thanks to Miguel and Clint at the Yakima S. 1st location.
Greg S | First Impressionswhen the lady called me and told me my storage was do I told her I no longer had a storage with them no more and they were still charging me and I lost my key to my storage
Laura L | Overall ExperienceSince I work 8am to 5pm in Toppenish, and live in Union Gap I set aside weekends to utilize my storage unit there were times it was a hasssle to meet the 5pm closure.
Debra J | Overall ExperienceVery satisfied with my storage experience at Uhaul in Yakima. Staff were very friendly and helpful. The facility was always clean and well lighted. And the price was reasonable.
CHARLENE & | Overall ExperienceService was great!
waynna n | First ImpressionsGood customer service , very clean storage room, very satisfied overall
MARIA S | Overall ExperienceNasty! I found live ants in my stuff. The ants traveled to my new home.. I’ve never had them before I put my stuff in U-Haul I’m so unsatisfied with the way the manager handled it.. never refunded me
Hailey B | Overall ExperienceChrisa and Tom were great professionals, friendly, made suggestions taking me smoothly thru a move and store of my goods.
Ann M | First ImpressionsDont move out of the storage unit early. They dont prorate. Lost over $60.00 because of not knowing this. Also, the staff is very lacking and with only one person working, he was rude!!!
samantha c | Overall ExperienceLiterally lied saying pest control comes in monthly. After years of business I realize that’s a lie. A complete lie at that! All of my belongings had rat poop.Then there was a few months I saw roaches
MARTYLYNN S | Overall Experience......👍
Joseph M | Overall ExperienceThe checkout was easy and quick. Access was convenient . The only issue we had was how icy it was to access our inside unit. Otherwise loved the cover over the access doors.
Kimberly K | Overall ExperienceVery, Very clean, I swear they wax their floors. No odors and we found no signs of critters. They even offer carts to haul all your boxes in with. I would definitely use this facility again!!!
Jim C | Overall ExperienceMy entire storage was stolen, uhall allowed some one to move out my entire storage unit and all of the contance and a u hall was rented in my name. Everything I own is gone
Amber M | Overall ExperienceEddie and Edgar did an amazing job!. They were massively efficient and freed up my time to clean and pack up the miscellaneous items left in my apartment. I would definitely hire them again.
Lena P | First ImpressionsCustomer service was great! It was fast and easy to purchase a storage.
Bella G | First ImpressionsU-Haul staff were all very professional and helpful. Want to send a particular thank you to Krista, who helped my family during a difficult time, handling property from an Estate. Thanks again! :)
HEIDI K | Overall ExperienceI wish every interaction involving money and renting was like my uhual experience. I paid a super friendly staff and got exactly what I needed. Thank you! Did I mention the staff was awesome?
mercedes e | Overall ExperienceGreat customer service and convenient access. Many units are drive-up accessible and all can be accessed during business hours. Access system feels safe.
Jonathan S | Overall Experienceno comment
Santos S | Overall ExperienceMice ate threw my linen and urinated on my box spring and a lot more.
JENNIFER S | Overall Experiencethe Manger was always best to work and most were nice there were a few people i dealt with that didn't know much about what i was asking at the time. but everyone needs to learn right?
KIRSTEN L | Overall ExperienceGood Job!!
ERIC U | Overall ExperienceFriendly clean and would use again
Katlynn M | Overall ExperienceMy only complaint is the access hours. 7pm is too early. 9pm would be very convenient. Having an employee on the grounds looking at cameras or whatever til 9 ! It would be a selling point. Thank You!
Terrance B | Overall ExperienceThe staff were courteous. It was very busy and took a while but my experience was great. Thank you 😊
Casey S | ReservationDo we get a rebate? This would be from the auto pay 9/17, move out 922.
Kay E | Overall ExperienceI would definitely recommend this facility. They helped us out in an emergency and were more than helpful.
Sabine W | Overall ExperienceThe General manager was wonderful but all the people he had working for him are either rude not friendly and don’t need to be in contact with customers. Gives this location a bad name.
Kaylee R | Overall ExperienceThe storage unit was extremely clean and my belongings seemed like they hadn’t been in a storage for 3 months. I’d recommend this place for sure.
eyra n | Overall ExperienceGreat unit and superb customer service.
JENNIFER W | Overall Experience24hr storage access would be more ideal
Derek R | Overall ExperienceJust need longer (earlier and later) accessibility hours.
David S | Overall ExperienceI would like to say thank you for letting me rent a unit it was very clean and it was nice to be able to have a nice place to leave my thing an to no I can get to it at any time of the day or night
gerald n | Overall ExperienceStaff was super helpful and patient with us. Facility was always clean and well maintained. :)
JENNY G | Overall Experience