Customer Reviews for U-Haul Storage of Yakima

Rating:

1.0

There will never be another rental done by me!

Rating:

5.0

A big thank you to the manager for getting ahold of me because I was about to loose my stuff to auction. Thank you!

Rating:

4.0

I rented rooms from UHaul for nearly eight years. I had to be out of town this summer for my mother's funeral and I inadvertently missed a rent payment. I was then charged a $30 late fee. Nearly eight years and ONE late payment and was assessed a $30 late fee. When I returned home, I immediately went to the UHaul facility and paid my rent. I questioned the need for a late fee and the manager agreed and dropped the fee. It seems UHaul could give a little bit of a break for a long time customer and not force me to travel to the facility to discuss the late charge.

Rating:

1.0

The old men that inside the office offered a great costumer service, but the young employee who’s outside connecting the trailer is very rude and doesn’t like doing his job. He showed a very bad attitude and was pulling and connecting the equipment with a bad attitude. That employees attitude does not match with any U-Haul location or experience I have had renting equipment. I believe that U-Haul should hire people that like their job and show labor ethic.

Rating:

3.0

the only reason i gave a low rating was when i called and reserved my truck the phone agent never told me about miles over which i was charged 244 dollars and i was told about 1st mon free and got.charged 146 dollars.now i am having to do the leg work to straighten out my bank account.

Rating:

5.0

Good quick service. Staff always answered my question and politely. I have continued to come back to uhaul when I need storage.

Rating:

3.0

Hydraulic brakes on the trailer were not working.

Rating:

5.0

Great customer service. Keep up the good work.

Rating:

5.0

Cameron was very helpful and polite!

Rating:

5.0

Excellent friendly customer service

Rating:

5.0

No issues in 4 years of storage.

Rating:

5.0

From the initial greeting to drop off . All was 5⭐️ service.

Rating:

5.0

Me encanta la Amabilidad del Personal siempre amable y atentos..

Rating:

3.0

The appliance dolly was broken and it was literally the "ONLY" one they have to rent. Had to come back the next day (make a second trip into town) to request a refund on the dolly which they did give me. I should have been given a "FULL" refund on the trailer as well for the HUGE inconvenience. The appliance dolly was just as much needed as the trailer to move a large refrigerator . Created a huge problem. They explained that corporate requires them to leave the dollies outside and they get stolen and that is why they only have the one that is broken. If that is true, then that is extremely foolish on corporates part to not at least require them to be chained up. Any fool knows that if you leave things outside they will get stolen!

Rating:

5.0

I appreciated that someone came out to help me and do the check-in when I dropped off the rented tow dolly.

Rating:

5.0

Nice pleasant people, even at a early apt. Looks great can't wait to put weight on it .. Straight Shooters.

Rating:

4.0

Good job guys

Rating:

4.0

Would like 24hr access

Rating:

5.0

I appreciate the staff tremendously they've always been helpful and patient with me sometimes I forget what my code is or how come the door isn't opening things like that and they've always been helpful they never judge they are very understanding and can accommodate and help you with what you need

Rating:

5.0

Nothing really Professional, friendly staff, with all answers explained by staff or on website Everyone has been great!

Rating:

5.0

I hust couldn't justify making $60.00 more in payments than another storage company with the same size unit. Otherwise I'd still be there 'cause I love ❤️ those guys!

Rating:

5.0

Cameron is the best!! Always helps me out and gets what I need. Friendliest service since day one here! Def recommend to all my friends to ask for Cameron! He will sort what you need!

Rating:

5.0

Every staff person was courteous and very helpful. You could not have a better team anywhere.

Rating:

5.0

Thank you so much for your help and generosity

Rating:

5.0

Without the help of U-Haul we would have been in terrible shape. I've used them before and always had a great experience. Thanks

Rating:

5.0

Great service

Rating:

5.0

Awesome couldnt get hette

Rating:

5.0

app did not work well

Rating:

5.0

No improvements needed. Prompt efficient service and well- kept equipment. I have used this store a lot and never had a bad experience.

Rating:

2.0

I found that the actual hours listed for access were very different than what my contract stated. It made it hard to plan putting stuff into storage or accessing it when needed.

Rating:

5.0

Great place to do business

Rating:

4.0

A small vibration wheel balance maybe? Front ratchets were old/corroded.

Rating:

5.0

Was perfect for a quick move

Rating:

4.0

Thanks 🙏

Rating:

3.0

This location was very small for the amount of returns they received, Managment looks overwhelmed and young kid was doing a lot of running around. I think if it wasn't so busy might have been a better experience.

Rating:

4.0

Make sure the miles and gas are correct when issuing a truck.

Rating:

5.0

Así da gusto ser atendido

Rating:

1.0

Was jot informed that gas needed to be at the same level from start. Filled the tank for $85 and was jot reimbursed the difference even though I was not informed. Lost about $70 to uhaul for no reason. Very disappointing

Rating:

5.0

Thank you

Rating:

5.0

Everyone that I interacted with at U-Haul was Professional and courteous This was my first time renting a U-Haul Storage using a cargo van, I was very pleased that there was no hesitation when I asked for everything to explained to me in detail I will not hesitate to refer future customers to this U-Haul I was very impressed with the staff facility and the speediness of the rental Thank you

Rating:

3.0

Understaffed. Waited to get service. Rental price and actual price completed were doubled. Not happy. Put gas in truck and was not discounted as quoted. Not happy!!!

Rating:

5.0

Staff was friendly and helpful, first time using a towing trailer and they explained what to do very easily and made sure I was good before I left.

Rating:

4.0

Because Cameron knew his butt from a hole in the ground, he cared and was knowledgeable enough to attempt a fix!

Rating:

1.0

I had to settle. For less and the other location as well. As the guy was nice and quick I didn't feel validated let alone I didn't feel my money or my time catch a break it was like o well take the higher price or leave it like a☺️ll that matter is money cuz the guy before me caught a break might of been only one dollar but that is more. Then I was offered then. He asked me to send ppl his way for a storage only thing I was thinking ...right like u gave me break and cut off a dollar the favor I got was he'd around for the best deal for this guy as for me I was told not many options better if I tried next week if it's better then why not tell the guy in front of me the same their laughing engage on a conv. And he got to me ...it's my computer slow today I don't see a thing for ya this is going to take longer indidnt get a convoy or jokes or a laugh just serious granted he filled it out quick but I didn't feel valuable or like thry wanted my services sorry great workers sucky salesmanship and customer service I was taking my off and the uhaulwas literally onto the other One scrappingas I pulled away an they were so close no way of missing dude just went back inside and left me tom pull it out myselfcant believe the uhauls were neck a d neck and rubbing didn't take the time when free a minute to straighten any of them out I thought that was crazy and lazy not to take a extra min or two to do so shit if I'm already waiting why not a extra two mins it would of looked more professional instead of careless I hate giving anyone any when the vibe is off or one is sloppy lazy or careless I would be e brassed to send my customer out theor knkwing the way thr trucks were park and thrn ask me to send anyone i know over their for storage andand not even offer me anything fir. Sending ppl his way so why would I help him and it's not given back I wouldnt and neither would he I bet so it seems one sided and I'm cool. Ur not bad but didn't click with the vibe their I was happy to hurry across the street and get a car .ur guys weren't ride by the way dressed properly and when I heard them it sounded like they knew their shit sloppy and in a rush and careless and yet im suppose to bring thr van back in good standings but i dint get to start that way sorry not sure what ot was but it was and seemed off over there I don't think I'll reuse u guys it's my hard ass money

Rating:

5.0

Went smoothly, I have no complaints!

Rating:

5.0

Informing the customer at check-out, that they can check in with the U-Haul employee outside receiving the equipment would be helpful. I had no idea, and so i waited inside for awhile unnecessarily. No biggie. I’ll be back again. You guys are my go to.

Rating:

3.0

Much better rates for much bigger units all over the area. I liked everything about it but it’s not a good value.

Rating:

5.0

The truck drove really well. It seems to have a very big, powerful engine. The gas mileage was good for such a big truck.

Rating:

5.0

Quick service at the front desk and excellent help getting the rental trailer hitched up. Helpful again when I needed to modify my rental. Would certainly recommend this location.

Rating:

3.0

I found a storage facility with a space like I was renting from you for $65.00 LESS. I'm reluctant to refer anyone to you because of the high price I was paying you. Sorry.

Rating:

5.0

Don’t change great job

Rating:

5.0

Exelente servicio el perdonal muy amable

Rating:

5.0

Thi

Rating:

5.0

The attendant that connected and disconnected the trailer did a good job.

Rating:

5.0

Very nice and helpful!

Rating:

3.0

Wash the vehicle so it's clean when you pick it up. Walk out with the customer and do the check in process with them instead of texting links and making the customer do the work for you.

Rating:

5.0

Very quick and smooth.

Rating:

5.0

Everything was good . No improvements need in my view. Thanks

Rating:

5.0

The guy that helped me was very good and polite I really appreciate his help, I found all the help I needed thank you 😊 I'm a happy customer

Rating:

5.0

I have no complaints about the storage facility, or the Uhaul truck itself. I just can't understand why a company that spends so much effort in the pursuit of customer satisfaction would allow the worst quality windshield wipers on its truck merely to save a few dollars. I believe this is a safety issue, and that Uhaul is liable for any damage to people and property that stem from cutting corners like this. Unbelievable!

Rating:

4.0

It’s really nice and clean but I would find cockroaches here and there

Rating:

5.0

Checking out, when you aren’t open is a little tricky- but I got it done and am pleased

Rating:

5.0

Very friendly and helpful staff!

Rating:

5.0

Great customer service

Rating:

5.0

The truck was in excellent condition, clean and ready to pack and go. A bonus was that the personnel were helpful and friendly.

Rating:

4.0

Check tires, tread on tires feel was too low, Insurance/ road side assistance is A Joke, got back tires off my drive way and in soft dirt that was wet from snow. Not Covered, had to leave truck in driveway and use my truck instead . BIG JOKE.

Rating:

4.0

Go through contract, didn't know there was a mileage limit on the vehicle

Rating:

3.0

I only selected an Average rather than a higher rating because UHaul staff did not promptly come out to greet us when their signs directed us to stay in our vehicle in the Drop Off area. I was about ready to go look for someone when UHaul staff came out to assist us.

Rating:

5.0

Great location and great customer service!

Rating:

5.0

The customer service was great everybody was friendly I have nothing to improve upon everything was good

Rating:

5.0

The only thing I didn't understand is why you can't find this location and the Nob Hill location in the local app lists anymore

Rating:

4.0

The truck that I rented had a squeak under the hood (possibly from a V-belt). It had old tree pitch on the hood, grill , and windows in the driver-side and passenger side doors. The driver’s door hinge squeaked while opening or closing it. I’m unhappy that U-Haul makes the previous condition known on a link, but the customer cannot see the link after a few hours.

Rating:

5.0

tienen un servicio de personal, que te alludan en cualquier pregunta o duda que tengas respecto al veiculo que estas rentando lo recomiendo es un bue lugar

Rating:

5.0

It was busy but the kid kept his cool and did a good job.

Rating:

4.0

The staff and the process was excellent. The problem was the trailer had sand in the tire strap wells. The sand was embedded in the straps and was a mess to deal with. It wouldn't take a maintenance person much time to have cleaned the trailer so I didn't have to deal with it. I commented to the staff of the problem when i returned the trailer.

Rating:

5.0

Quede satisfecha con la promoción que tienen.

Rating:

1.0

Rude employee.

Rating:

5.0

Everything was fine from start to finish

Rating:

5.0

Very easy the staff was helpful and made it all to easy thank you. Though the price was higher that I thought it was a very short trip

Rating:

5.0

The inside of the truck cab was very dusty

Rating:

5.0

Very fast and friendly

Rating:

5.0

You ain’t more employees to answer phones and also to more employees to work at the desk. It’s not great customer service when you make phone calls and they put you on hold and there’s only one person working and also to to attend customers.

Rating:

5.0

The staff were always very professional and accommodating, even though I was late with my payment several times. I would definitely recommend and use the facility again.

Rating:

4.0

I was a little disappointed the on site bathroom couldn't be used. Twice I needed it, and it wasn't accessible either time. And no, there wasn't someone in it.

Rating:

5.0

Affordable, well maintained and great location!

Rating:

5.0

Great people and great facility

Rating:

5.0

Best storage around!

Rating:

4.0

I feel like my stuff is secure and trust the staff helps keep it that way

Rating:

4.0

Some difficulty with finding N 97 Bend due to road construction

Rating:

4.0

The U-Haul app was irritating. Trying to upload my id ate up a lot of time. And it never did work. The sales person tried for me also. In the end he just typed the info into the computer …I could have shaved off over an hour spent in that useless exercise.

Rating:

5.0

Thank you for helping me with my needs. 😊

Rating:

5.0

This is the second time I have rented a unit it Yakima and each time I am impressed by the professionalism and ease. I do not know why but I was surprised and wonder why other companies struggle so much with customer service.

Rating:

5.0

I was completely satisfied with the service I received from Uhaul both in Yakima and Lake Stevens. It made the move easy.

Rating:

5.0

I was able to handle everything online regarding my rental, which is a big plus. And I was able to get a climate controlled unit that I so desperately needed for my art. Thank you for making everything so easy for us that don't like to get out sometimes...

Rating:

2.0

The Employees were always rude and unhelpful

Rating:

3.0

Workers were busy and I couldn’t find them for a half hour to ask questions in regard to the move. They were helpful when I talked with them though.

Rating:

5.0

All ready told my roommate how great you guys were

Rating:

5.0

This was my first time moving and using a storage unit and the staff made it easy.

Rating:

5.0

Outstanding staff with helpful ideas about storage or rental vehicles. I appreciate this facility & staff very much.

Rating:

5.0

Awesome customer service 10/10

Rating:

5.0

The staffs were on point with their service, although reservation was made at another location, the guy (forgot his name) still made it easy for us & in a timely manner.

Rating:

5.0

Very clean very nice

Rating:

5.0

Perfect friendly and efficient

Rating:

4.0

Everything went good

Rating:

5.0

The employees were very helpful, knowledgeable and willing to help in any way they could.

Rating:

5.0

Great security system, very helpful staff!

Rating:

5.0

The staff was always friendly, knowledgeable, and willing to help me with all my needs and concerns. The facility is always clean and well maintained, and if I ever need storage and/or a need to rent a truck/van for moving I will definitely come back to UHaul on South First Street. Thank you so much, it’s always a positive and wonderful experience!!

Rating:

5.0

staff friendly and prompt, storage unit very clean.

Rating:

5.0

I had a very nice move in experience. Even though I was exhausted from my move up here, it was super simple to find my unit, and transfer things from the truck to the unit with the convenient carts that were available to use.

Rating:

5.0

Everything went smoothly. Customer service was outstanding in all areas.

Rating:

5.0

EXTREMELY helpful during our move when we had to rent a truck and a storage unit at the same time. Entire process was easy, smooth, and fluid. Incredibly accommodating with exceptional customer service. Definitely the U-Haul I will be going to when moving or when a storage unit is needed again.

Rating:

5.0

Didn't use the facility long. Everyone was very helpful, professional, and courteous. Thanks mike beeghly

Rating:

5.0

The personal were kind and courteous and very helpful with my questions. I was happy to be able to keep the U-Haul lock when I checked out!

Rating:

5.0

The facility was clean and the staff very polite, knowledgeable, and eager to help

Rating:

5.0

Very professional. Positive experiences.

Rating:

5.0

We had an excellent experience friendly knowledgeable staff

Rating:

3.0

I need to cancel the one in Yakima . I will have to call them before they close on my day off since I get off at 10 pm and they are already closed.

Rating:

5.0

NA

Rating:

5.0

Your team members are very helpful. I'm very pleased with the service. Well done.

Rating:

4.0

Can't say for sure, but seemed like the employees were parking in the loading zone. Loading zone was full both times I was there but didn't see anyone else accessing their storage units.

Rating:

3.0

better prices would be nice i know storage units are expensive but it was a lot for such a small space.

Rating:

1.0

When Covid hit I lost my job and went through a separation so I was having hard time paying my storage. Single mom of 4 boys, I found a job in Seattle area and had to relocate. I had payment arrangements set up. To make a payment, I had to send cash to a friend in Yakima cause UHAUL wouldn’t take my debit card over the internet or through phone (yes it was a legitimate debit card). My friend couldn’t do that forever and it was too far for me to drive to make payments. Once again, lost my job again cause of Covid, and couldn’t afford to pay it or anything for that matter. I asked for a move out special and it was outrageous so I couldn’t do it. Lost my whole storage, memories from my boys when they were babies, etc. Lesson learned. I’ll never go through them again if I ever need a storage. Payment method options are extremely limited and the staff are not helpful or friendly..

Rating:

3.0

Price goes up way to often, and prices are high

Rating:

1.0

The staff there are all lazy, the don't help with anything, they steal from you and they are not willing to listen to anything. I didn't move out from this facility they stole my belongings from me and sold them. My mother passed away on February 10th 2023 and they either sold my unit or emptied my unit while I was trying to setup and make funeral arrangements for my mother. The manager there Jermyne knew about the loss of my mother and took it as an opportunity to make some money on the side.

Rating:

4.0

The General was very professional

Rating:

5.0

Your staff at the 1st ave facility have gone above and beyond their duties for me Jermaine needs a raise!!!

Rating:

5.0

ALWAYS PROFESSIONAL AND CURTIOUS

Rating:

5.0

Great customer service upon arrival the gentleman who helped me walked me through my reservation and made sure I got the best deal

Rating:

5.0

Thank you for your facilities thank you very much professional!

Rating:

5.0

Gracias por el servicio que nos brindaron y todo fue excelente esperamos regresar pronto gracias

Rating:

5.0

They were very nice and helpful all the employees especially the manager. If I was to need storage again I would go to U-Haul it was great.

Rating:

2.0

Reason you kept rising your prices it was getting outage you raised the price three time with then two months and that's ridiculous.

Rating:

5.0

I appreciate the clean business premises and that a good unit for storage of my household goods was immediately available.

Rating:

5.0

A very positive experience

Rating:

4.0

First time at u haul I had a great experience.

Rating:

5.0

Thanks to the agent who even helped me get the hand truck into my car!

Rating:

1.0

Was very unhappy pay 149.00 for 3 day so wrong but I will never do that again

Rating:

5.0

Besides a hiccup in very beginning you guys delivered more than a comidating service and it was me that dropped ball on you guys, my apologies . Thanks for trying to work with me. Really!

Rating:

5.0

Excellent staff and facility.

Rating:

5.0

The entire staff is extremely professional, kind, accommodating and flexible. They will help you with your questions, options and truck rental. They are also very customer savy and friendly. I love the staff, they are truly wonderful people.

Rating:

4.0

I had great interactions with your staff and the facility was clean and well maintained. However, the constant storage unit price increases simply priced me out of being able to afford to pay for it on my limited social security income, especially when fuel is 3 times more expensive than it was a few years ago when food and everything else is going through the roof as well. Not everyone can afford two price increases within a six month period and I surely couldn’t.

Rating:

1.0

Very unprofessional business dealings. When you call and reserve a certain size storage unit, call several times to make sure it's still reserved then go down to sign the lease just to get told they sold it out from under you. A reservation is a reservation. Definitely won't be recommending you to anyone and when it comes time for me to move I won't be using your truck either!!

Rating:

5.0

It was great and the security is great!

Rating:

5.0

Office staff were always super nice and helpful!

Rating:

1.0

Horrible the employee screwed up my truck rental and now I’m not able to move until Sunday and Monday and I’m supposed to be moved out but Saturday afternoon to my new home over three hours away now there’s absolutely nothing I can do about it but rent a hotel for two nights and wait to move until Monday all because I was charged for an extra large box truck when I thought I paid for a small pick up truck so not only did I pay for a truck I did not need which was conveniently at the storage I’m renting but now Iv got to pay for extra mileage to return the new rental miles away across town , not to mention I did not find out until after hours so I can’t do anything about since there closed now and completely booked out of pick up trucks and vans which are all I can safely drive the nearest rental it’s a 45 min drive from my house thanks uhaul for nothing now I moving day consists of rushing to load and unload an entire house hold by myself with my toddler and than drive three hours to unpack at my new house

Rating:

5.0

Friendly staff every time

Rating:

1.0

I had initially reserved a 10'x15'x12' Drive Up storage unit under reservation # 703024-00107238 effective November 28, 2021. During the check-in process yesterday afternoon, I was told my unit was not available in size and convenience in terms of being able to drive up to it to unload my personal belongings. I requested this specific size and "drive up" convenience because of the number of boxes as I am relocating from another state, and inability to carry so many boxes back and forth due to a medical condition, but I did not realize I had to justify my request for a "drive up" unit. I am still bothered that my reservation was not honored and instead a huge inconvenience was imposed on me which I do not appreciate. I anticipate using your facilities for a period not to exceed 60 days, and when the time comes to retrieve my items, I request that manpower be made available from U-Haul to load everything onto another U-Haul truck at no cost to me for the manpower and rental of truck for the inconvenience. If you feel my request is above your ability to authorize, than I request you escalate this complaint to someone that will appreciate my business, honor my request, and make me whole. I hope to hear from your office or corporate soon. I can be reached at jgbeltran28@gmail.com or 541.350.5511. Jaime

Rating:

5.0

Tiffany was Amazing!! She went above and beyond with such a warm and kind heart, there needs yo be more people like her.

Rating:

5.0

Tiffany was amazing and respectful. Promote her.

Rating:

5.0

The cashier that helped me was very polite and perfetional offered me some really great deals I would recommend u haul to my family and friends

Rating:

5.0

I have no complaints.

Rating:

5.0

Only suggestion is a better design of the storage unit sizes

Rating:

3.0

There were only small units available, I was in need of a big unit.

Rating:

5.0

Had a problem getting into the unit because the alarm kept going off need to have a reset button when trying to put the code in. Other than that we had no other problems.

Rating:

5.0

Everyone, EVERYONE!!, was knowledgeable, helpful and friendly.

Rating:

4.0

I wish they were open till 9:30 on the weekend s and 8 weekdays

Rating:

5.0

Excellent, impressive, knowledgeable and friendly. Could not do any better.

Rating:

5.0

Buena atención, el despachador fue muy amable. Muy buen trabajador. Trata muy bien al Cliente. 👍

Rating:

5.0

Nine at this time

Rating:

1.0

none of my friends ever need a storage unit

Rating:

3.0

prices keep going up with no major improvements made to the facility. It also took a long time to fix the automatic sliding doors to be fixed. Everything looks the same as it did for the last 5 yrs and yet the unit prices keep increasing.

Rating:

2.0

The part of my experience that I didn't like was the time it took to be served.Under staffing is not good business.

Rating:

4.0

Very friendly & knowledgeable staff from start to finish! I was impressed n well informed. I checked out many places n felt U~Haul was my best & safest option. And I am very happy % satisfied I went with U~Haul!! Thank~You n I would gladly recommend it to any/everyone!

Rating:

5.0

No

Rating:

5.0

I did have a bit of trouble getting to my unit but that was on me.

Rating:

3.0

I hate that I can't access my unit 24/7. I have a very untraditional lifestyle which means I'll need to access my unit during untraditional hours, but I guess I can't because it's only for businesses. I think that's what the guy said. Anyway, thanks for being there when the need was dire, but I'd really like to access my possessions when I need to retrieve them. Maybe living in a 24/7 city screwed up my idea of "normal business" before 2020 did, haha. On the contrary- I had to switch to a bigger unit because the 5x5 was wicked small and I would have had to stack my boxes like a crazy person, so whoever the chick was who was there that Saturday helped me switch my unit that very moment without complication (at least on my end, I assume it was just as smooth on the other end, hopefully). I just moved back from Vegas and the amount of time you waste just waiting for the other end of any deal could make or break your existence there. It broke me for sure, so the quick business I've experienced with this u-haul location has been fantastic. And I REALLY appreciate how clean it is.

Rating:

5.0

The employees are top notch so helpful. Units are clean and secure.

Rating:

5.0

I was always able to pull up load my stuff up and always had room or the employees would move there vehicles so I could pull my over awesome place.

Rating:

5.0

Excellent staff!

Rating:

5.0

Thanks a lot and I felt safe with my stuffs there

Rating:

5.0

Storage at Yakima for awhile and anytime I called they were always friendly and helpful

Rating:

5.0

The friends that helped me were just as impressed as I was that your facility was so clean and nice. I appreciate that the restroom was clean and nicely decorated. Thank you very much!!

Rating:

5.0

The Lady was helpful and welcoming , Gave me all the Information that was needed , Quick Service and Friendly would definitely Recommend to Family and friends

Rating:

5.0

Staff was great and facility was very clean!

Rating:

5.0

Nick was great. Friendly, professional, clear.

Rating:

5.0

The employees were very respectful

Rating:

5.0

Great location and great service!

Rating:

5.0

Amazing as storages and I got a free month! Everyone’s so nice

Rating:

4.0

Good prices and safe

Rating:

5.0

Nick was very helpful. Being under covid restrictions, it was helpful that he worked with us

Rating:

5.0

Excellent staff & facility.

Rating:

4.0

Dead rodents in unit but was cleaned up quickly. Hi

Rating:

5.0

Very helpful employees!

Rating:

5.0

Thank you

Rating:

4.0

The General Manager Nxxk is an absolute embarrassment to the U-haul name. I can't believe they employ such an A-hole who thinks he is better than everyone cause he is the general manager. Nxxk is also a liar and won't admit to his mistakes. Before he was there U-haul was 100% the best in town. Now with employees like him i would rather sell all my stuff instead of dealing with him ever again. So sad U-haul has given a title to a non-deserving lieing no good person. My brother also rented a truck and before i told him my issues he stated did you deal with a big guy that is the general manager Nxxk? I said yes why? He said that guy is a real a-hole. So that tells you his charecter. I will never use U-haul again as long as they have that guy around and makesure everyone i know doesn't either.

Rating:

5.0

Best place I have been to ever.

Rating:

5.0

I haven't had a lot of experience with storage facilities, but I think you did a wonderful job of checking us in. The facilities are very clean and protected. I recommended you to one of my friends.

Rating:

5.0

Staff was amazing and so helpful

Rating:

5.0

Outstanding!

Rating:

5.0

Would never think of going anywhere else! Period! Great company!

Rating:

5.0

Had a truck I was in the process of restoring had to move from Yakima to Idaho in a hurry had it at this storage for 4 years everything was perfect when I got back .

Rating:

5.0

Like that I could securely store items and not worry about dust, water or temperatures. I was told when renting that my unit was in temperature controlled area, but at check out was told it wasn't.

Rating:

4.0

Very helpful and very good service from staff.it was quick in and out.

Rating:

5.0

Miguel was very nice and very helpful

Rating:

5.0

This was an awesome experience for us. From check in to check out to loading our storage room, the transaction was quick and seamless thanks to Miguel and Clint at the Yakima S. 1st location.

Rating:

1.0

when the lady called me and told me my storage was do I told her I no longer had a storage with them no more and they were still charging me and I lost my key to my storage

Rating:

4.0

Since I work 8am to 5pm in Toppenish, and live in Union Gap I set aside weekends to utilize my storage unit there were times it was a hasssle to meet the 5pm closure.

Rating:

5.0

Very satisfied with my storage experience at Uhaul in Yakima. Staff were very friendly and helpful. The facility was always clean and well lighted. And the price was reasonable.

Rating:

4.0

Service was great!

Rating:

5.0

Good customer service , very clean storage room, very satisfied overall

Rating:

1.0

Nasty! I found live ants in my stuff. The ants traveled to my new home.. I’ve never had them before I put my stuff in U-Haul I’m so unsatisfied with the way the manager handled it.. never refunded me

Rating:

5.0

Chrisa and Tom were great professionals, friendly, made suggestions taking me smoothly thru a move and store of my goods.

Rating:

1.0

Dont move out of the storage unit early. They dont prorate. Lost over $60.00 because of not knowing this. Also, the staff is very lacking and with only one person working, he was rude!!!

Rating:

2.0

Literally lied saying pest control comes in monthly. After years of business I realize that’s a lie. A complete lie at that! All of my belongings had rat poop.Then there was a few months I saw roaches

Rating:

5.0

......👍

Rating:

4.0

The checkout was easy and quick. Access was convenient . The only issue we had was how icy it was to access our inside unit. Otherwise loved the cover over the access doors.

Rating:

5.0

Very, Very clean, I swear they wax their floors. No odors and we found no signs of critters. They even offer carts to haul all your boxes in with. I would definitely use this facility again!!!

Rating:

1.0

My entire storage was stolen, uhall allowed some one to move out my entire storage unit and all of the contance and a u hall was rented in my name. Everything I own is gone

Rating:

5.0

Eddie and Edgar did an amazing job!. They were massively efficient and freed up my time to clean and pack up the miscellaneous items left in my apartment. I would definitely hire them again.

Rating:

5.0

Customer service was great! It was fast and easy to purchase a storage.

Rating:

5.0

U-Haul staff were all very professional and helpful. Want to send a particular thank you to Krista, who helped my family during a difficult time, handling property from an Estate. Thanks again! :)

Rating:

5.0