Customer Reviews for U-Haul Storage of Yakima

Rating:

5.0

Keep up the great work!

Rating:

4.0

Clean the vehicle before renting it out. Fill the fuel tank above 1/8.

Rating:

5.0

Great overall experience

Rating:

5.0

All good

Rating:

3.0

178 dollars for 5 hrs what a rip off never use u haul again ever

Rating:

4.0

Other than having to go back and get the appliance dolly yes it was satisfactory.

Rating:

5.0

Excellent staff & equipment. Lobby waiting area clean & comfortable as well. Highly recommend this location! Thank you.

Rating:

5.0

The man who helped me out, I believe his name was Carlos?, was one of the most courteous people I have run into! After I dropped off the trailer, I went back inside to thank him for his outstanding help. He had already left for the night, but I had them leave him a message. Service like that needs to be commended.

Rating:

3.0

This is our second time renting here and both times we had poor communication that caused us hassle. This time we got a call to tell us tbey needed to cancel the 6x12 trailer I reserved one day before my rental date. Had to rent a smaller one. (I saw the trailer on the lot and asked for it. He said it was rented. When I returned my smaller trailer the same day it was obvious that the larger trailer had not moved all day. The guy never explained after hours returning procedures. Just said “drop it off near covered area” next day I was charged an additional day because I didn't check it in on app. Had to waste time calling customer service to sort it out. Customer service person was great. Helpful and understanding of how lazy store workers can be.

Rating:

2.0

Inspect your equipment and repair it

Rating:

5.0

Staff/customer service agents were absolutely wonderful! Probably the best customer service I've ever had in the entire city of Yakima! I was extremely stressed, going through a very difficult time and they made it easy and I just can't say enough good things about everyone I interacted with there.

Rating:

5.0

Check with the customer to see if there is more than one contract for the equipment being turned in. Our pads were on separate contract, so the pads were not "checked in" on the U-Haul tracking system when the truck was checked in using the vehicle number and license plate number. We had to make several calls to U-Haul and spent over half an hour on hold.

Rating:

3.0

I don't think this is location specific but I was promised by a rep from the toll free uhual number that I would get a 20 foot truck and then when I picked up there were no 20 foot trucks so they downgraded me to a 15 foot truck. 5 feet doesn't sound like a big deal but when it's a one way trip it's very difficult to make up that space. All of my stuff didn't fit and I had to make other arrangements that were not easy to do. I am very disappointed with this experience because the rep on the phone told me there were trucks of that size available. I will not use uhaul again and I caution anyone who is renting a one way trip.

Rating:

5.0

I liked that they asked me how the truck was running, e.g if the brakes were working. It made me feel like they cared about the safety and experience of the customer. Easy to drop off and close it all out.

Rating:

4.0

Have more people working to help customers. Was in line for over 15 minutes with only one employee helping multiple customers.

Rating:

1.0

I was charged extra for a day I never used I would like that returned to me asap I already been waiting longer than 48 hours. Now I am asking for my full refund of 194 dollars this is unprofessional and unnecessary I want a full refund for your guys mistake

Rating:

3.0

Your call center set up my reservation in the wrong state. When confirming the night before my pick up of the truck. No trucks were available until the end of the day. When I picked up the vehicle I provided a coupon and he said he would subtract that on return of vehicle. I returned the vehicle. I was told they would get my mileage and send it thru. The person who checked me out didn't read the paper wrk. No 20.00 off. No one answers the phone. I make another trip down to get it straight. The guy that made the mistake can't fix it I have to wait for the 1st guy to get back from lunch. To get discount.

Rating:

5.0

convenient, quick and easy. The staff was friendly, helpful and professional. Highly recommend this location

Rating:

5.0

Truck body of the box on the driver side skirting all bent up.

Rating:

5.0

Excellent service and very helpful.

Rating:

1.0

Very unprofessional business dealings. When you call and reserve a certain size storage unit, call several times to make sure it's still reserved then go down to sign the lease just to get told they sold it out from under you. A reservation is a reservation. Definitely won't be recommending you to anyone and when it comes time for me to move I won't be using your truck either!!

Rating:

4.0

convenient - they were busy yet, welcoming and professional as I waited. The check out was easy - upon return quick drop off. Very friendly. Thanks for a great experience in a difficult move.

Rating:

5.0

It was great and the security is great!

Rating:

5.0

No problem returning the truck to this location. Fast and courteous service.

Rating:

3.0

The customer service after hours. Sucks. !!! No help in trying to log on to turn in the truck last night. So I had to take off work this morning. Very grrr

Rating:

5.0

Office staff were always super nice and helpful!

Rating:

3.0

There was a nasty odor in the box of the truck I rented. When I brought it back, the staff did a good job of fixing the problem.

Rating:

3.0

Great customer service! The building is older than I am so that is the reason for the average rating. The staff were all very friendly and made the experience fast and easy.

Rating:

5.0

Just keep up the good work. Uhaul employees were very polite and swift. I would recommend them highly.

Rating:

1.0

Horrible the employee screwed up my truck rental and now I’m not able to move until Sunday and Monday and I’m supposed to be moved out but Saturday afternoon to my new home over three hours away now there’s absolutely nothing I can do about it but rent a hotel for two nights and wait to move until Monday all because I was charged for an extra large box truck when I thought I paid for a small pick up truck so not only did I pay for a truck I did not need which was conveniently at the storage I’m renting but now Iv got to pay for extra mileage to return the new rental miles away across town , not to mention I did not find out until after hours so I can’t do anything about since there closed now and completely booked out of pick up trucks and vans which are all I can safely drive the nearest rental it’s a 45 min drive from my house thanks uhaul for nothing now I moving day consists of rushing to load and unload an entire house hold by myself with my toddler and than drive three hours to unpack at my new house

Rating:

5.0

Inside of cab needs to be cleaned. Cup holders were disgusting. Cab could use a wipedown. Cab smelled, could use an air freshener.

Rating:

3.0

Wasn't sure how much gas to put to fill it back to where it was. It wasn't on full so I stopped and put gas before returning and put way more than what was in there.

Rating:

5.0

The service here is absolutely great. I was out the door and towing my rental trailer minutes after I arrived. When I returned the trailer the next morning, the return was quick and easy.

Rating:

1.0

I absolutely regret renting a truck here. Truck did not have gas and was told I have to put gas so guy charged me more for that and ended up paying 45 in total. Thought these things came with gas already in them. To my further disappointment after I finished moving and returned the truck later the guy checking in my truck was extremely rude and seemed pissed off, honestly gave the impression he was a POS. Aside from being rude he didn't seem to give any thought into my needs and flat out ignored me at times and argued with me about being reimbursed for putting gas in and saying I didn't put any in but when I got it, truck was pretty much empty! glad I didn't get stranded. This location has terrible customer service. DISAPPOINTED because I expected so much more on my FIRST UHAUL RENTAL!!!!

Rating:

5.0

Make sure the equipment that you promised is available.

Rating:

5.0

Equipment worked great. Trailer rode smooth and easily.

Rating:

3.0

Not sure if it's my phone or not but the links I was sent for interaction were not working properly, so info I needed to send may not have gotten received, as in, the truck inspection before I left. I was given confirmation then it told me it didn't go through. Now I'm getting charges from my bank for uhaul that I don't understand. I was told when I came in that I didn't have to do any cleaning and told they'd take care of it. It made me uneasy since they were kind of adamant and insisted that it was okay to leave. Will have to clean first before coming back next time I guess since i still have to check if they gave me a cleaning fee.

Rating:

5.0

For mi it was good service

Rating:

5.0

Great service

Rating:

4.0

Everything worked out well.

Rating:

5.0

Everything went great and the staff was very helpful. I appreciate prompt service and level professionalism.. Thank you.

Rating:

5.0

Easy and convenient. Great customer service.

Rating:

5.0

It wasn't a big deal for my use, and I changed what I needed at the last but the 6X12 trailer I got looks like it was just used to tow thru a very dirty slushy mountain pass.

Rating:

2.0

Not friendly, not helpful and non communicative.

Rating:

5.0

Friendly staff every time

Rating:

1.0

I had initially reserved a 10'x15'x12' Drive Up storage unit under reservation # 703024-00107238 effective November 28, 2021. During the check-in process yesterday afternoon, I was told my unit was not available in size and convenience in terms of being able to drive up to it to unload my personal belongings. I requested this specific size and "drive up" convenience because of the number of boxes as I am relocating from another state, and inability to carry so many boxes back and forth due to a medical condition, but I did not realize I had to justify my request for a "drive up" unit. I am still bothered that my reservation was not honored and instead a huge inconvenience was imposed on me which I do not appreciate. I anticipate using your facilities for a period not to exceed 60 days, and when the time comes to retrieve my items, I request that manpower be made available from U-Haul to load everything onto another U-Haul truck at no cost to me for the manpower and rental of truck for the inconvenience. If you feel my request is above your ability to authorize, than I request you escalate this complaint to someone that will appreciate my business, honor my request, and make me whole. I hope to hear from your office or corporate soon. I can be reached at jgbeltran28@gmail.com or 541.350.5511. Jaime

Rating:

5.0

Tiffany was Amazing!! She went above and beyond with such a warm and kind heart, there needs yo be more people like her.

Rating:

5.0

Tiffany was amazing and respectful. Promote her.

Rating:

5.0

The cashier that helped me was very polite and perfetional offered me some really great deals I would recommend u haul to my family and friends

Rating:

5.0

I have no complaints.

Rating:

5.0

Only suggestion is a better design of the storage unit sizes

Rating:

3.0

There were only small units available, I was in need of a big unit.

Rating:

5.0

Had a problem getting into the unit because the alarm kept going off need to have a reset button when trying to put the code in. Other than that we had no other problems.

Rating:

5.0

Everyone, EVERYONE!!, was knowledgeable, helpful and friendly.

Rating:

4.0

I wish they were open till 9:30 on the weekend s and 8 weekdays

Rating:

5.0

Excellent, impressive, knowledgeable and friendly. Could not do any better.

Rating:

5.0

Buena atención, el despachador fue muy amable. Muy buen trabajador. Trata muy bien al Cliente. 👍

Rating:

5.0

Nine at this time

Rating:

1.0

none of my friends ever need a storage unit

Rating:

3.0

prices keep going up with no major improvements made to the facility. It also took a long time to fix the automatic sliding doors to be fixed. Everything looks the same as it did for the last 5 yrs and yet the unit prices keep increasing.

Rating:

2.0

The part of my experience that I didn't like was the time it took to be served.Under staffing is not good business.

Rating:

4.0

Very friendly & knowledgeable staff from start to finish! I was impressed n well informed. I checked out many places n felt U~Haul was my best & safest option. And I am very happy % satisfied I went with U~Haul!! Thank~You n I would gladly recommend it to any/everyone!

Rating:

5.0

No

Rating:

5.0

I did have a bit of trouble getting to my unit but that was on me.

Rating:

3.0

I hate that I can't access my unit 24/7. I have a very untraditional lifestyle which means I'll need to access my unit during untraditional hours, but I guess I can't because it's only for businesses. I think that's what the guy said. Anyway, thanks for being there when the need was dire, but I'd really like to access my possessions when I need to retrieve them. Maybe living in a 24/7 city screwed up my idea of "normal business" before 2020 did, haha. On the contrary- I had to switch to a bigger unit because the 5x5 was wicked small and I would have had to stack my boxes like a crazy person, so whoever the chick was who was there that Saturday helped me switch my unit that very moment without complication (at least on my end, I assume it was just as smooth on the other end, hopefully). I just moved back from Vegas and the amount of time you waste just waiting for the other end of any deal could make or break your existence there. It broke me for sure, so the quick business I've experienced with this u-haul location has been fantastic. And I REALLY appreciate how clean it is.

Rating:

5.0

The employees are top notch so helpful. Units are clean and secure.

Rating:

5.0

I was always able to pull up load my stuff up and always had room or the employees would move there vehicles so I could pull my over awesome place.

Rating:

5.0

Excellent staff!

Rating:

5.0

Thanks a lot and I felt safe with my stuffs there

Rating:

5.0

Storage at Yakima for awhile and anytime I called they were always friendly and helpful

Rating:

5.0

The friends that helped me were just as impressed as I was that your facility was so clean and nice. I appreciate that the restroom was clean and nicely decorated. Thank you very much!!

Rating:

5.0

The Lady was helpful and welcoming , Gave me all the Information that was needed , Quick Service and Friendly would definitely Recommend to Family and friends

Rating:

5.0

Staff was great and facility was very clean!

Rating:

5.0

Nick was great. Friendly, professional, clear.

Rating:

5.0

The employees were very respectful

Rating:

5.0

Great location and great service!

Rating:

5.0

Amazing as storages and I got a free month! Everyone’s so nice

Rating:

4.0

Good prices and safe

Rating:

5.0

Nick was very helpful. Being under covid restrictions, it was helpful that he worked with us

Rating:

5.0

Excellent staff & facility.

Rating:

4.0

Dead rodents in unit but was cleaned up quickly. Hi

Rating:

5.0

Very helpful employees!

Rating:

5.0

Thank you

Rating:

4.0

The General Manager Nxxk is an absolute embarrassment to the U-haul name. I can't believe they employ such an A-hole who thinks he is better than everyone cause he is the general manager. Nxxk is also a liar and won't admit to his mistakes. Before he was there U-haul was 100% the best in town. Now with employees like him i would rather sell all my stuff instead of dealing with him ever again. So sad U-haul has given a title to a non-deserving lieing no good person. My brother also rented a truck and before i told him my issues he stated did you deal with a big guy that is the general manager Nxxk? I said yes why? He said that guy is a real a-hole. So that tells you his charecter. I will never use U-haul again as long as they have that guy around and makesure everyone i know doesn't either.

Rating:

5.0

Best place I have been to ever.

Rating:

5.0

I haven't had a lot of experience with storage facilities, but I think you did a wonderful job of checking us in. The facilities are very clean and protected. I recommended you to one of my friends.

Rating:

5.0

Staff was amazing and so helpful

Rating:

5.0

Outstanding!

Rating:

5.0

Would never think of going anywhere else! Period! Great company!

Rating:

5.0

Had a truck I was in the process of restoring had to move from Yakima to Idaho in a hurry had it at this storage for 4 years everything was perfect when I got back .

Rating:

5.0

Like that I could securely store items and not worry about dust, water or temperatures. I was told when renting that my unit was in temperature controlled area, but at check out was told it wasn't.

Rating:

4.0

Very helpful and very good service from staff.it was quick in and out.

Rating:

5.0

Miguel was very nice and very helpful

Rating:

5.0

This was an awesome experience for us. From check in to check out to loading our storage room, the transaction was quick and seamless thanks to Miguel and Clint at the Yakima S. 1st location.

Rating:

1.0

when the lady called me and told me my storage was do I told her I no longer had a storage with them no more and they were still charging me and I lost my key to my storage

Rating:

4.0

Since I work 8am to 5pm in Toppenish, and live in Union Gap I set aside weekends to utilize my storage unit there were times it was a hasssle to meet the 5pm closure.

Rating:

5.0

Very satisfied with my storage experience at Uhaul in Yakima. Staff were very friendly and helpful. The facility was always clean and well lighted. And the price was reasonable.

Rating:

4.0

Service was great!

Rating:

5.0

Good customer service , very clean storage room, very satisfied overall

Rating:

1.0

Nasty! I found live ants in my stuff. The ants traveled to my new home.. I’ve never had them before I put my stuff in U-Haul I’m so unsatisfied with the way the manager handled it.. never refunded me

Rating:

5.0

Chrisa and Tom were great professionals, friendly, made suggestions taking me smoothly thru a move and store of my goods.

Rating:

1.0

Dont move out of the storage unit early. They dont prorate. Lost over $60.00 because of not knowing this. Also, the staff is very lacking and with only one person working, he was rude!!!

Rating:

2.0

Literally lied saying pest control comes in monthly. After years of business I realize that’s a lie. A complete lie at that! All of my belongings had rat poop.Then there was a few months I saw roaches

Rating:

5.0

......👍

Rating:

4.0

The checkout was easy and quick. Access was convenient . The only issue we had was how icy it was to access our inside unit. Otherwise loved the cover over the access doors.

Rating:

5.0

Very, Very clean, I swear they wax their floors. No odors and we found no signs of critters. They even offer carts to haul all your boxes in with. I would definitely use this facility again!!!

Rating:

1.0

My entire storage was stolen, uhall allowed some one to move out my entire storage unit and all of the contance and a u hall was rented in my name. Everything I own is gone

Rating:

5.0

Eddie and Edgar did an amazing job!. They were massively efficient and freed up my time to clean and pack up the miscellaneous items left in my apartment. I would definitely hire them again.

Rating:

5.0

Customer service was great! It was fast and easy to purchase a storage.

Rating:

5.0

U-Haul staff were all very professional and helpful. Want to send a particular thank you to Krista, who helped my family during a difficult time, handling property from an Estate. Thanks again! :)

Rating:

5.0

I wish every interaction involving money and renting was like my uhual experience. I paid a super friendly staff and got exactly what I needed. Thank you! Did I mention the staff was awesome?

Rating:

5.0

Great customer service and convenient access. Many units are drive-up accessible and all can be accessed during business hours. Access system feels safe.

Rating:

5.0

no comment

Rating:

2.0

Mice ate threw my linen and urinated on my box spring and a lot more.

Rating:

4.0

the Manger was always best to work and most were nice there were a few people i dealt with that didn't know much about what i was asking at the time. but everyone needs to learn right?

Rating:

5.0

Good Job!!

Rating:

5.0

Friendly clean and would use again

Rating:

4.0

My only complaint is the access hours. 7pm is too early. 9pm would be very convenient. Having an employee on the grounds looking at cameras or whatever til 9 ! It would be a selling point. Thank You!

Rating:

4.0

The staff were courteous. It was very busy and took a while but my experience was great. Thank you 😊

Rating:

4.0

Do we get a rebate? This would be from the auto pay 9/17, move out 922.

Rating:

5.0

I would definitely recommend this facility. They helped us out in an emergency and were more than helpful.

Rating:

3.0

The General manager was wonderful but all the people he had working for him are either rude not friendly and don’t need to be in contact with customers. Gives this location a bad name.

Rating:

5.0

The storage unit was extremely clean and my belongings seemed like they hadn’t been in a storage for 3 months. I’d recommend this place for sure.

Rating:

5.0

Great unit and superb customer service.

Rating:

5.0

24hr storage access would be more ideal

Rating:

4.0

Just need longer (earlier and later) accessibility hours.

Rating:

5.0

I would like to say thank you for letting me rent a unit it was very clean and it was nice to be able to have a nice place to leave my thing an to no I can get to it at any time of the day or night