Customer Reviews for U-Haul Storage Voss Rd at Westheimer

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage Voss Rd at Westheimer

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Sandra R. on

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Staff at this uhale location was so professional in handling matters, the facility is clean and well kept . miss Diana work so hard to ensure every thing run in order, i would recommend any one here.

Alisa D. on

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Predetory behavior by employee taking my photo in the store without asking me. Said it was corporate policy after the fact when I asked. when I called corporate customer service they said it was not part of their policy for in person rentals. Also the lady returning when i was picking up said she didnt have anyone have to take her picture in the store, just of her drivers license. Leaves a bad taste, if it is not corporate policy and the photo is not in my account what was the purpose and what is it being used for. very invasive. Also, I reserved online for specific time, do not understand why van wasn't ready at agreed on time or why it took ~15min to check in before the guy even went to go get the van. When returning also had to move the guy along as he was just sitting in the van on his phone and was startled when I came to check what was taking so long.

Stephanie R. on

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I was grossed out by the level of uncleanliness of the Ready To Go Boxes. I rented a dozen of them and each of them contained previous user’s hair, dirt, grime, residue. It was disgusting. Please allow me to offer a suggestion for improvement- clean the Ready To Go Boxes between clients. Even if just hosing them down. I, personally, don’t want to pack my beloved belongings into a box with stray strangers’ hair, dirt and remnants. It was so bad that I clorox wiped the entire inside of the Ready To Go Box and still put newspaper at the bottom of each box before putting my cherishables into them. I would recommend everyone inspect the Ready To Go Boxes individually before taking them. They were all stacked as a unit when I received them. When I got home is when the horror unfolded.

Ona S. on

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Ankita B. on

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George M. on

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Susan S. on

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Crystal C. on

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Nothing great experience

Pablo H. on

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Amazing Service!

Linda R. on

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Jessica T. on

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The rate per mile should be lower or have free miles or a certain distance or in town

Bobby A. on

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enia Q. on

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Me atendieron exelente

Beverly G. on

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Very helpful. Wish they could have accepted the trailer I rented for traveling. This location only deal with very limited truck rental.

boyd S. on

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Mark S. on

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Dakarai M. on

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Sergei Z. on

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Courtney S. on

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Tony H. on

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The system would not allow speedy check out procedure, Return was swift.

Hana W. on

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Jimmy J. on

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Nothing. Everything was professional and perfect. Thank you. Jimmie Johnson

Ivory D. on

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Very good

YULANDA L. on

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Excellent Customer service I would refer any and everyone to this location

Koji O. on

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Used my phone to rental the equipment, but the approval steps were taking too much time (30min) and still my clock started at my reservation time. It can be done at the time of reservation. I will never use the system.

Alexis K. on

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Shane D. on

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Diana is the MOST FABULOUS MANAGER OF UHAUL! I have used this location specifically due to the service, the true concern she exhibits in her duties and her superb knowledge of the UHaul entity policies. She is one sharp cookie and interacting with her is delightful.

Aleah L. on

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Phan N. on

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Will & Diana were outstanding! They really helped me from start to finish and provided the best customer service I've experienced in all the times I used Uhaul. I appreciate they were patient with me in answering all my questions and concerns. I will definitely come back to the Voss location when I moved again in 12months.

Carey D. on

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Staff was absolutely prefect. Great service as always. Thanks Uhaul. Carey

Bailee W. on

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The front desk lady was amazing and very helpful

sukiedia S. on

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Michael M. on

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Samuel D. on

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Dmitry K. on

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FATOUMATA M. on

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I would definitely recommend this U-Haul location to my friends and colleagues. This is the only location where I get complete satisfaction thanks to Diana Helms and her team that always provide outstanding customer services.

ami M. on

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Very friendly staff !

alan A. on

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Uhaul sucks !!! Everything about the corporate involve is so far below average I will never rent from Uhaul again phone delays, computer issues and misinformation on the print outs made my return experience a nightmares. If you really care about what your customers think you need to call me back and get enlightened as to why your company has such a bad reputation

Christopher C. on

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Keevon C. on

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Courteous customer service with a 😃.

MICHAEL Z. on

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Fixed all the problems created by sister u-haul business at Westpark.

Adrian O. on

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William was a great help to us Got us to our storage with the quickness And asked if we needed anything else William your the MAN!!

Don H. on

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The staff was very friendly and helped me with all my needs

jane t S. on

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Terrific service...the manager was professional, courteous and knowledgeable. Great experience.

Concepcion D. on

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I would defenitely use Uhaul again in the future. Though prices are a bit high for the smallest unit, other than that A ok.

Albert V. on

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Thank you

Winder C. on

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Excelent

tony g. on

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Staff was very friendly and professional,

Dileepkumar M. on

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Diane and Larry are absolutely great to work with. I highly recommend this location because of them. I've used this location many times over the past few years and will continue to do so.

rebecca L. on

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The staff couldn't be better. They are friendly, eager to help and just nice people. Thank you!

tammy r. on

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Awesome Love y'all

Joe K. on

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The Sunday staff does not communicate with Diane or ....... Diane doesn’t communicate with the Sunday staff. Either way...... makes a very bad last impression. Sunday staff was very helpful

Nancy S. on

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Very satisfied

heather k. on

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Good servic

WILLIAM C. on

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Everyone at this facility was very knowledgeable, professional and friendly. When the time comes to use a storage facility again it will be at this location. Thank you!

deane f. on

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monthly rent seems a little high.

Ada B. on

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Great storage with affordable rates. A nice, clean and secure facility. Mrs Diana gives excellent customer service. Employees are very helpful. I definitely recommend this place.

Gabriel A. on

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Pleased with the service!

Michael B. on

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Great overall experience. Staff was friendly and helpful.