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DEVON MCustomer Reviews for U-Haul Storage Voss Rd at Westheimer
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've been renting from this location for years. Amazing Staff, Mgrs are Super, Alex & Yolanda. Equipment very well kept. Keep it Up, Thank You
FRANCISCO CBien trato,Bien precio
Henry G | Overall ExperienceEmployee very helpful
Geraldine b | First ImpressionsThis was the best service I have received in a long time. I will go back here any time.
SOPHIE N | First ImpressionsGreat staff, Yolanda and Alex are very helpful and kind.
Nadine G | First ImpressionsSuper amable el Sr alex, muy buen servicio todo
Yolibeth R | First ImpressionsFree food upon rental.
DEAUNTRE AYou guys did a great job
Abdulkarim S | First ImpressionsEverything was wonderful. There was just an awful smell inside the office where I check in/out.
OMAR SGreat customer service
DENISE GExcellent customer service. Fast and friendly process. Thank you.
MARIA AAlex was terrific - 5 out of 5 stars. I need to make several changes to the rental items. No problem; Alex took care of the changes in a matter of minutes. There was another item I wanted to rent; however, none were available at the Voss Rd at Westheimer location. Alex checked other location and provided directions to the nearest U-Haul location that had the item. Wonderful customer support!!!
Timothy SN/A
LIRIA VThis store IS AWESOME! The store has been a stabilizing force in moving matter for years. Huge source of reference for a quality move!
TAMARA WGreat customer service
John BThe guys at this location are always friendly and helpful. Thank you!
CAYDEN TExcelente atención, muy cordiales y educados el personal que allí labora
DEYANIRA R | First ImpressionsNot much. Customer service from Alex and Yolanda was fantastic as usual.
Dileepkumar MOnly issue was I was not able to lock up my storage dude to it not working properly everything else great 😊
DEVON D | First ImpressionsThey overcharge without your consent.
LOUIS TVan was dirty inside and had footprints from previous user on windshield. Car was at 1/8 of a tank and I was told to drop it off with 1/4!? So I paid for the gas of the customer before me? Would like to see adjustment on invoice. This was not a good experience at all.
Jorg WThank you, Alex was so knowledgeable and helpful.
AYAT A | First ImpressionsI had rented UHaul several times but this location customer service comes at the top of the list. They very friendly and the manager is best.
Preet MAlex was extremely helpful, he went above and beyond to ensure I was taken care of with a van and storage locker. Thank you Alex!
NADINE GExcellent customer service
MOHAMMAD SNothing your customer service moves with Majesty there's nothing to be changed
ROBERT MVery good
WANDA AIf I ever need a storage facility I would come back to Uhaul .the staff are very professional and helpful.
LARRY S | Overall ExperienceThank you
Robin F | Overall ExperienceThe van was exactly what I needed for a move between cities and then picking up some furniture in the new town.
S KI reserved an appliance dolly and a utility dolly for moving and they were not there. Moving heavy furniture and appliances is incredibly difficult without them. It made our move a horrible experience.
DEVON WExceptionally good service at this location!
Elizabeth BI have rented vehicles from this location four or five times and have a storage room here as well. What I really appreciate is their consistency. I know that I will get the vehicle I reserved and that it will be in good working order. The storage rooms and grounds are impeccably maintained. The staff are courteous and helpful. I can’t think of a higher compliment other than this Uhaul location makes moving less stressful.
Randall BGreat service thank you
Yoav NBilling issues and payment methods were not clear, for added labor had paid cash as was informed to pay the movers and then was charged again on card. As for U-Haul billing, was charged twice and second charge did not discount the earlier payment.
Rajendra MConveniently located and clean. The personnel were very friendly, helpful and knowledgeable. I would definitely come back to this location.
Monica GClean Equipment. Fast in and out
SOCKALINGAM NPeople there are very nice
MANUELA C | First ImpressionsThank you guys for the great job good service
MWAMBA KVery happy with the customer service!
Chris RYour employee Yolanda Lopez is a very excellent employee she was very helpful to me in Houston. I needed her help and her support and encouragement was very useful Thank you 🙏 so much.
Clara G | First ImpressionsThanks hora helpful and facility
RICHARD H | First ImpressionsSome how the App didn’t work form me. That’s about it. And please give thanks to the guy that worked there on the first of June 2024. What an amazing o pop person he is. He does his job from the bottom of his heart. Real costumer service.
Yohannes BStaff was wonderful, five stars. Equipment was not well maintained with the exception of the A/C and reaching my destination. App one star; with my data signal at full strength and each tasks (whether text or photo) took 60 full seconds or more to load and provided incorrect parking instructions. While I took photos for my own records, I was taken off guard at the check out photo request bc check-in photos weren't prompted plus you had to take live photos not upload and I didn't want to walk back to the truck and take more photos.
Grant CAll went very smoothly! Will definitely use again!
Matthew HFirst time used, but I'm happy with the service. Very easy to use, but app should be more flexible in terms of location updates. Rest everything is very good.
Shivaprakash PI think I said before I use these people for it’s a great location great service. The people are friendly and explain everything thoroughly. Just an outstanding place to do business with thank you very much.
STEPHEN N | First ImpressionsThe agent that helped me was very patient and kind.
Aira TRented a van at this location and everything went very smooth when picking up. Van was basically brand new and very clean; facility looked quite tidy as well. I was very pleased with the customer service I received from Yolanda and will definitely use this location again.
Kenneth NMy representative was awesome. I wished I knew her name, but she went above and beyond.
Justin DHe was very nice and helpful !! He did a great job helping me !! Thank you !!!
luke wRegardless of where I move, I always rent at this location. Staff is always Professional, Super attentive, courteous via phone or face to face. Vehicles also in excellent condition. Always a pleasure to do business at this location. Thank You!
Francisco CNothing! They were perfect!
Richard HCheck them brakes! Especially in Houston or high pop areas known for aggressive drivers. But the guy at the location I rented from was one of the most genuinely nice people I've meet in 10 years. He explained everything to me in detail and was extremely polite. 15 out of 10 for his service alone.
Jeffrey CActually I was really satisfied with the people I dealt with..got me in no time on the road.
Omar AApp crashed and didn’t show that truck return process was completed
Denys DAlex was very helpful. Also, I left all of the 12 packing blankets in the truck, here in Calgary.
Jeff VMy experience was EXCELLENT! ALEX was very professional n great personality made sure everything went smooth eit my rental n storage unit .I"ll recommend Uhaul on Voss to Ppl
CARRIE H | First ImpressionsPeople very nicer to U-Haul dealership on my to go to service, friendly and well knowledgeable of their equipment…. Give me recommend this place to all my friends. Thank you for the service…
Stephen NThere was an associate there, a young man, who helped me a lot through the proccess of returning the truck, because the app just went blank. For him, thank you very much again.
Wilme RI move out on 11/11/23 not on 11/21/23 just wanted that to be noted right.
John G | Overall ExperienceWonderful staff
Rachel BThe service from Alex, Leo and Yolanda was excellent. Alex from the beginning was super helpful and professional. I have been dealing with this branch for many years when Diane was the manager. The new team is just as courteous and helpful. I have already mentioned this branch to a number of people at the Quilts show that we do at the George Brown Centre. Well done Alex.
Dileepkumar MThe person who took care of my reservation was wonderful. His name was Alex. He was outstanding.
Francisco PLeo was very nice thankyu
Ana MGreat guy
FARADEEN JManager and staff are helpful and willing to go extra miles
PATRICK G | First ImpressionsThis was a wonderful place to rent. Easy and employees were helpful
Wendelin R | Overall ExperienceGood help and reception
HERMANN W | Overall ExperienceI’ve been over charged for a unit that has never been used. Never moved in despite the “free” offer! Extremely poor services, so deceiving!
Fatoumata M | Overall ExperienceExcellent customer service. Bathrooms were the cleanest.
MYRA C | First ImpressionsI was very pleased with this location of Uhaul. Used them for a year and a half, and they were definitely 5 stars the entire time. Thank you Yolanda for everything
April G | Overall ExperienceGreat customer service.
DOVRAN K | First ImpressionsAlex is awesome
LIN H | First ImpressionsThe staff was amazing to me! I felt heard and understood in a time where I was feeling very confused myself. I really appreciated the kindness I was shown.
CAMBREY W | First ImpressionsThe assistant manager was very professional and respectful as well as helpful with all the information ! Thumbs up !
MARTHA P | First ImpressionsThis location is the best Alex was a great help very easy to talk to .And very helpful i would recommend this facility to anyone that's looking for a U-Haul location
latanya a | First ImpressionsAll staff are very friendly .
Isela A | Overall ExperienceAlex was great. Very attentive and helpful.
STEPHEN R | First ImpressionsThe guy at the front desk was great help he e plainer everything thoroughly and was super professional
JAVIER M | First ImpressionsMs. Yolanda is very professional and keeps HEE location in top shop. I will definitely recommend her store to anyone needing storage space or any moving services.
Tanya E | Online Move InAlex Landa snd Yolanda were awesome helping me. Very efficient snd great attitude.
BEATRIZ M | First ImpressionsYolanda is a jewel.
Earl d | First ImpressionsGreat
Jarrett J | First ImpressionsYolanda was exceptional, friendly and to the point! Alex was kind and efficient when renting the van!
Corina W | First ImpressionsAlex is amazing!
HALEY D | First ImpressionsAlex from uhaul was great and so freindly,
Merouane K | First ImpressionsThe staff at the location on Voss were very helpful and friendly. Facility was well kept and moving dollys available. Storage unit was the right size and the overall site was very clean. I would recommend this facility.
kenyatta s | First ImpressionsI used this storage for years, which was really a waste of money. The deciding factor in me leaving was being charged a late fee, because I forgot to get a new card. There was no understanding for the mishap after years of constant on time payments via auto pay. Also while leaving I was willing to pay to throw a few broken down boxes away, but $50 is robbery. Way to take advantage, and I’m glad this experience is over
MONIQUE R | Overall Experiencethank you
MATILDE C | First ImpressionsSuper good service from the store at Voss , Alex was amazing!
JOSE M | First ImpressionsGreat setup, can rent trailers and trucks and also rent storage space.
ANDREW P | Overall ExperienceVery convenient promotion with the rental of U-Haul equipment
Nathaniel L | First ImpressionsThis was a very stressful day and Alex went above and beyond to help me out. He was very helpful.
LATONYA P | First ImpressionsEverything was great, from check in to the time I left, everything was explained and great.
ANDREW P | First ImpressionsMy unit flooded once I was assured my items were good and reboxed also told that my insurance did not apply as the list as well I never received any pictures of the so called damage as promised nor pictures of my reboxed item that the staff claimed happened
JAMAL P | Overall ExperienceAlex was very helpful. I wish all interactions at a business were as solid, clean and efficient as he was when I walked in needing a storage unit and truck. Smoothest possible day getting my unit and truck rented...all without an appointment. He should be promoted! --J.Winkle
james w | First ImpressionsMr. Landa was very helpful and helped answer all my questions and concerns. He also helped me out with determining best size I needed and felt like he helped me out the best he could with the rate and unit.
TRAVIS M | First ImpressionsThere was a break-in at the facility in Decmeber. My unit was vandalized and items stolen. It appeared that there were other units broken into but I was told I was the only one who reported items missing. I still can't understand how someone was able to bypass the key card entry at the gate, bypass the key card entry on the elevator (my unit was on the 2nd floor), break locks to access the unit and open up multiple storage trunks and damage items and still manage to leave without being apprehended. There was an entire footlocker (10+ lbs) with memorable keepsakes plus other items that were stolen from my unit. How was someone able to do all this to my unit and break into others before law enforcement or anyone was notified? Where were the cameras? Where were the alarms? I truly believe this was an inside job. Just 2 days before the incident I was getting items from my unit and the female manager just happened to be walking my floor. There has never been anyone in the building when I have gone. This seemed suspicious to me considering just a few days later my unit was broken into. Following the incident management simply told me to file a police report and gave me new locks. There was no resolution, no compensation for my loss and I was still charged for that month and the subsequent months until I was able to move my things out. More than an inconvenience to me....I feel like I wasted money and was totally violated. And in the end still had to spend more money to relocate my belongings. Police have done nothing either. I will NEVER store my belongings at Uhaul ever again.
Tiffany P | Overall ExperienceAlex and Yolanda were great to deal with in every respect.
DENNIS M | Overall ExperienceMy locker wasn't ready like it was suppose to be so update your system.
John G | Online Move InWater damage to both units damaged almost all our family’s belongings and covered everything in mold so we are having to discard or remediate every thing. I cannot describe the damage this has caused to my family. Please do not rent A002 and A003 to other customers. The wine unit next door to A002 leaks into the unit. A003 leaks from the south side.
Kristine B | Overall ExperienceI will always use them
Nory Z | Overall ExperienceI had a very good experience and I always go back to this location.
Nory Z | First ImpressionsExtremely professional
Tiffany J | First ImpressionsThe guy renting was very nice. He even gave us a tour of the wine locker and showed us to our unit. The customer service was excellent and the unit he chose for me was very convenient. The facility is temperature controlled which made moving easier. I also received a special where my second month is free.
Essence P | First ImpressionsThere was a rat poison box inside my new unit. The temperature is not cool enough. I do not understand why I have to log into a property at the non-existent front gate before driving to my building where I have to log in again to access the elevator but not log out. For the price and size, it will do but it could be a lot better.
K K | Online Move Inafter going to a very sketchy public storage to view a unit, Alex made us feel very welcomed and safe. He mentioned all the amenities that this facility offers. The security was a main issue for us and we felt extremely safe in the facility the moment we walked in. It was very clean and basically everything that we wanted. Happy customers here
chris k | First Impressionsgreat customer service
EVERYN M | First ImpressionsThank you
Richard B | First ImpressionsThanks for the wonderful experience!
Jonathan S | Overall ExperienceGreat customer service! Quick processing and early opening hours.
ALFREDNETTE P | First ImpressionsBest experience ever. Staff is the best ever. Would highly recommend this place!
Viviana O | Overall ExperienceThe lanes were so narrow with no room to turn around and with U haul trucks randomly parked on back fence I hard an almost impossible time getting out and around the building in my even 15’ rented U haul truck and had to back up entirely around the building. I also witnessed others having problems. There was no parking up front even to get into office. The gate didn’t close and the card system was totally ineffective and I watched many set off alarm exiting which only conditioned people to accept that. The people were nice and very helpful though, especially the manager.
Cheryl W | Overall ExperienceI have rented storage from this facility 3 times now and for long periods of rental. I have always experienced excellent and helpful service and will not hesitate to use this facility again in the future should the need arise.
CHERYL M | Overall ExperienceThe Staff was highly efficient, accommodating and very knowledgeable of their products. They made the storage and equipment rental process painless. I would definitely recommend U-Haul Storage Facility @Voss location to a family/friends. Thanks U-Haul!
shawn l | First ImpressionsI liked that I was able to pay via web. The storage facility flooded and traffic getting to an from the facility is difficult. Over all the facility could use a facelift. Although the office personnel were friendly they could use more professional training.
stanford o | Overall ExperienceOn July 16, 2020 I received a phone call from an associate working at this facility named Abby. She informed me shoe does not normally work there and is from U-Haul Store 74628. She called to inform me that our unit was no longer secured by a lock. Our lock was missing and the door was open approximately 4-6" of the way. She closed it all the way and secured it with a company lock and red tag lock. Abby informed she has put all of these notes into our file as well. She informed me that a manager was not available and she is not an employee of that location and cannot do anything other than escalate it to higher managerial authorities. Unless we have determined otherwise, we are suspecting this is an unlawful break-in. We had no employees or trusted associates in Texas since March 9th. We have not had anyone access the storage unit since the move in day, which was me personally. I have requested a formal review of the camera systems and a police report to be filed for this. Our associates were in town on July 19th and moved out of our storage unit. On July 17, 2020 Justin Howard took photographs of the contents and they were additionally inspected by an associate we had travel last minute to perform the inspection. At first glance it appears none of our equipment was disturbed or stolen. This will take some time to determine as we have several hundred serialized pieces of training equipment in the unit. Until a comprehensive inventory is complete, we cannot rule out any malicious activity. I was informed that the alarm was not set off either. All of the indications point to non-criminal activity, but the camera footage and the inventory will be the two final pieces of information to complete this event. No-one has been able to help me. I have contacted U-Haul several times over weeks with no success.
Timo T | Overall ExperienceThis rating of excellent is the sole product of Cory being an amazing help and literally she went way above and beyond to help facilitate my job and helping me!!!!
The E | Overall ExperienceManagement made it very quick and easy, totally pain free! Highly recommend!
walter w | First ImpressionsWould have liked staff to wear masks and enforced social distancing. Friendly and helpful.
Scott E | First ImpressionsThank you for so many years, but know because if the situation I need to find out at good price and something i can’t pick something at anytime. Am. Djing and sometimes I have to pick equipment at different time. But thank you so much I was more that 10 years with your company I asked them for gimme the opportunity to tray to fix Something about the payments because at thi time am not working and they just locked my store so I find another stores company better price and 24 hours and I don’t have to pay until July. But I thank you anyway for so many years.!
RUDY C | Overall ExperienceAll were good, we only were late a day once in a last couple years, and the maanger didn't waive the $15 late charge! My wife got upset. This was the only bad experience we had with you. We paid premium renral compare with PS , we expect ed Otherwise all well, Previous Manager Daian, was wonderful All of a,sudden she is no longer at this location.
Robbie N | Overall ExperienceI forgot the name of the gentlemen that checked us in, but he was phenomenal!!! the computers were not loading quickly and he was able to judge our good character and we were able to simultaneously load our unit and check-in; thus making the process extremely fast. his professionalism is above expected. We check in on 3/9/2020. That guy deserves recognition or a bonus if I ever seen the justification so clearly.
Timo T | First ImpressionsI want some of my late fees back!😁l had no problems with your facilities at all. The late fees were my fault, l just want some of that money back$😂
Kevin W | Overall ExperienceExcelente service and attention
MARIA C | Overall ExperienceN/A
Joseph W | First Impressionsgreat customer service!
Rhonda V | First ImpressionsStaff at this uhale location was so professional in handling matters, the facility is clean and well kept . miss Diana work so hard to ensure every thing run in order, i would recommend any one here.
Sandra R | Overall ExperienceAmazing Service!
Veneno T | First ImpressionsMe atendieron exelente
enia Q | First ImpressionsVery good
Ivory D | Overall ExperienceVery friendly staff !
ami M | Overall ExperienceCourteous customer service with a 😃.
Keevon C | First ImpressionsFixed all the problems created by sister u-haul business at Westpark.
MICHAEL Z | Overall ExperienceWilliam was a great help to us Got us to our storage with the quickness And asked if we needed anything else William your the MAN!!
Adrian O | Overall ExperienceThe staff was very friendly and helped me with all my needs
Don H | First ImpressionsTerrific service...the manager was professional, courteous and knowledgeable. Great experience.
jane t | First ImpressionsI would defenitely use Uhaul again in the future. Though prices are a bit high for the smallest unit, other than that A ok.
Concepcion D | Overall ExperienceThank you
Albert V | First ImpressionsExcelent
Winder C | First ImpressionsStaff was very friendly and professional,
tony g | ReservationDiane and Larry are absolutely great to work with. I highly recommend this location because of them. I've used this location many times over the past few years and will continue to do so.
Dileepkumar M | Overall ExperienceThe staff couldn't be better. They are friendly, eager to help and just nice people. Thank you!
rebecca L | ReservationAwesome Love y'all
tammy r | Overall ExperienceThe Sunday staff does not communicate with Diane or ....... Diane doesn’t communicate with the Sunday staff. Either way...... makes a very bad last impression. Sunday staff was very helpful
Joe K | Overall ExperienceVery satisfied
Nancy S | Overall ExperienceGood servic
heather k | ReservationEveryone at this facility was very knowledgeable, professional and friendly. When the time comes to use a storage facility again it will be at this location. Thank you!
WILLIAM C | Overall Experiencemonthly rent seems a little high.
deane f | Overall ExperienceGreat storage with affordable rates. A nice, clean and secure facility. Mrs Diana gives excellent customer service. Employees are very helpful. I definitely recommend this place.
Ada B | Overall ExperiencePleased with the service!
Gabriel A | Overall ExperienceGreat overall experience. Staff was friendly and helpful.
Michael B | Overall Experience