Customer Reviews for U-Haul Storage Voss Rd at Westheimer

1130 reviews

2305 S Voss Rd   Houston, TX 77057

(713) 785-2101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 785-2101

2305 S Voss Rd
Houston, TX 77057

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Wine Storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

My locker wasn't ready like it was suppose to be so update your system.

John G.  |  Online Move In 
Rating:
1.0

Water damage to both units damaged almost all our family’s belongings and covered everything in mold so we are having to discard or remediate every thing. I cannot describe the damage this has caused to my family. Please do not rent A002 and A003 to other customers. The wine unit next door to A002 leaks into the unit. A003 leaks from the south side.

Kristine B.  |  Overall Experience 
Rating:
5.0

the establishment was very nice and the people were very helpful and friendly. Anyone using uhaul in the houston area should use this location. My uhaul truck it's self leaked a ton of water in the cabin and caused water damage to my grandmother's antique furniture

alicia T. 
Rating:
5.0

Great service, keep it up.

CHUKWUMA N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
4.0

Customer did not leave a comment.

Meghan K. 
Rating:
5.0

I will always use them

Nory Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

I had a very good experience and I always go back to this location.

Nory Z.  |  First Impressions 
Rating:
4.0

The moving van smelled of horse manure and hay.

DANIEL R. 
Rating:
5.0

Alejandro and the GM, I believe her name was Yolanda, really took amazing care of us. We are in a crisis right now, and they were able to help us immensely! I could not have asked for a better team

LIANNE P. 
Rating:
5.0

Customer did not leave a comment.

Maryam B. 
Rating:
5.0

Customer did not leave a comment.

BECKY R. 
Rating:
4.0

Customer did not leave a comment.

SANDY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REESE F. 
Rating:
5.0

Customer did not leave a comment.

Kathan Kalpesh M. 
Rating:
5.0

Alvaro and Yolanda were super friendly and gave me all the assistance and info I needed. Excelent customer service and awesome trucks!!! Thank you!!!

Edwin O. 
Rating:
5.0

Alex was super helpful. He knew the equipment and the business very well. Truck was ready upon our arrival and was clean and in good shape. It was a fast transaction. I would highly recommend this location. storage also available.

MARION S. 
Rating:
5.0

The cost!!!

RHONDA H. 
Rating:
5.0

Customer did not leave a comment.

Alexius Octavia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRAIG F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HARIKANTH V. 
Rating:
5.0

Gentleman went out of his way to help us get into our storage space as it had been a long time since visiting our unit. Also helped us with the rental of a truck in a timely manner. Recommend highly.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Permala N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDACE R. 
Rating:
5.0

The lady working there was extremely helpful

Vahed M. 
Rating:
5.0

Nothing the do the best customer service. With nice manners . Thanks to all employees. Parvaneh Miri manger of garson restaurant

PARVANEH M. 
Rating:
4.0

Customer did not leave a comment.

Beth A. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
3.0

Customer did not leave a comment.

Hector A. 
Rating:
5.0

Great service and awesome equipment

COCO S. 
Rating:
5.0

Thanks, Alex!!

MINHP T. 
Rating:
5.0

Very friendly customer service when picking up rental equipment. Easy drop-off

MELCHIOR M. 
Rating:
5.0

Customer did not leave a comment.

Georgina G. 
Rating:
5.0

Customer did not leave a comment.

Monica W. 
Rating:
5.0

Customer did not leave a comment.

SULIEMAN A. 
Rating:
1.0

I booked the truck for 24hours. Got all the confirmations about the location when I went up to pick up the truck I was forced to change it to 6 hours or else they will not give me the truck and will transfer my reservation to a different location. Horrible experience and horrible customer service. Will never ever do business with this location and will also encourage my friends and family to not do business with this location ever

Farhan D. 
Rating:
5.0

Customer did not leave a comment.

Yudith H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
5.0

Extremely professional

Tiffany J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
4.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Very Good Service, Wiil use a Van from this location iagain.

GIUSEPPE V. 
Rating:
5.0

The guy renting was very nice. He even gave us a tour of the wine locker and showed us to our unit. The customer service was excellent and the unit he chose for me was very convenient. The facility is temperature controlled which made moving easier. I also received a special where my second month is free.

Essence P.  |  First Impressions 
Rating:
5.0

Check in and check out was such a painless and easy experience!

GENNIFER R. 
Rating:
5.0

Customer did not leave a comment.

JEROME H. 
Rating:
5.0

This location is the best, they were fast and extremely pleasant!

Sonya J. 
Rating:
5.0

Customer did not leave a comment.

Waqar A. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

There was a rat poison box inside my new unit. The temperature is not cool enough. I do not understand why I have to log into a property at the non-existent front gate before driving to my building where I have to log in again to access the elevator but not log out. For the price and size, it will do but it could be a lot better.

K Karla O.  |  Online Move In 
Rating:
2.0

Billed me for more pads that I asked for let alone had in the truck. Seems to be a theme with Uhaul. On my last rental I was charged for 2 dollys not one. Penske from now on.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
5.0

Customer did not leave a comment.

Jeannie N. 
Rating:
4.0

They were very helpful and good. Thanks

Omar G. 
Rating:
3.0

The inventory was not reflective of what was in the store. While what I needed was there, it was not showing for the sales person therefore I had to order online while already in store. In addition the plastic bins were not clean and after I asked for them to be cleaned they were only blown with air which frankly isn't enough during a pandemic. I wiped the boxes out once at home and found glitter, pet hair etc.

Antwanysha J. 
Rating:
5.0

Cool place

Jean Marie S. 
Rating:
4.0

Customer did not leave a comment.

Zenna K.  |  First Impressions 
Rating:
1.0

I booked for a mobile pick up which doesn't function at the location this wasted 2hrs only for them to open and have no connection. I booked my uhaul for 7am and only got it at 11am which was a complete waste of time and major inconvenience as I had movers waiting which I then had to pay overtime.

Jescimiel A. 
Rating:
5.0

Customer did not leave a comment.

AHMED A. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
2.0

Customer did not leave a comment.

Don H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ovais S. 
Rating:
5.0

It was a positive and seemless process, great and friendly customer service!

Sonya S. 
Rating:
5.0

Quick and friendly service and the van was clean and well maintained.

Logan G. 
Rating:
5.0

Customer did not leave a comment.

KEUNDRA M.  |  First Impressions 
Rating:
5.0

Really friendly workers and he make it very easy process to have your equipment, thank you so much.

Ali A. 
Rating:
2.0

I requested a dolly for furniture in my reservation and it was not available the day I checked out. annoying to me for having to try harder to move

Kendry P. 
Rating:
5.0

after going to a very sketchy public storage to view a unit, Alex made us feel very welcomed and safe. He mentioned all the amenities that this facility offers. The security was a main issue for us and we felt extremely safe in the facility the moment we walked in. It was very clean and basically everything that we wanted. Happy customers here

chris k.  |  First Impressions 
Rating:
5.0

Yolanda and the gentlemen that helped me were great. I always go to this location if I need to rent a truck.

DOROTHY H. 
Rating:
5.0

Clean new truck, easy online check in and check out service.

Kimberly M. 
Rating:
5.0

great customer service

EVERYN M.  |  First Impressions 
Rating:
4.0

Thank you

Richard B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENT G. 
Rating:
1.0

THIS BUSINESS ON VOSS AT WESTHEIMER RENTED ME A DOLLY FOR $7. YOLANDA DID NOT ASK TO UPDATE MY INFORMATION, BUT SHE TOOK MY CREDIT CARD AS DEPOSIT. THIS MORNING I WAS TRAVELING BACK TO THE VOSS STORE, AND FOUND OUT THAT THEY CALLED MY SON TO ASK IF I WAS RETURNING the dolly. I questioned Yolanda and the 2nd employee, she did not put my phone number in the system, and they argued with me over and over that "this number was in the U-Haul system ( turns out that we rented something about 2 - 1/2 years ago, so they assumed that number was current) The 2 never apologized, never admitted their mistake but were continually defensive.

BRYANT H. 
Rating:
5.0

Thanks for the wonderful experience!

Jonathan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bonifacio Z. 
Rating:
5.0

Excellent customer service from reservation to pickup/return

pamela W. 
Rating:
5.0

Customer did not leave a comment.

LY U. 
Rating:
5.0

From initially answering my phone call and assisting with locating me an available rental truck to giving me a courtesy follow up call to ensure rental return on time I give this professional young man running the office a 5 ⭐️ ⭐️⭐️⭐️⭐️ Star! Please let owner know what a great asset this young man is to UHAUL. I have been using UHAUL for at least 4 decades. This is the best customer service experience I have received in years. Thank you! RD

ROBIN D. 
Rating:
5.0

Great customer service! Quick processing and early opening hours.

ALFREDNETTE P.  |  First Impressions 
Rating:
5.0

Best customer service Kind and very knowledgeable Clean and organized

MELINA B. 
Rating:
5.0

Customer did not leave a comment.

JEANNIE N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRYON G. 
Rating:
5.0

Great customer service!

Tamra S. 
Rating:
5.0

Great customer service

ABDULLA K. 
Rating:
5.0

Best experience ever. Staff is the best ever. Would highly recommend this place!

Viviana O.  |  Overall Experience 
Rating:
3.0

The lanes were so narrow with no room to turn around and with U haul trucks randomly parked on back fence I hard an almost impossible time getting out and around the building in my even 15’ rented U haul truck and had to back up entirely around the building. I also witnessed others having problems. There was no parking up front even to get into office. The gate didn’t close and the card system was totally ineffective and I watched many set off alarm exiting which only conditioned people to accept that. The people were nice and very helpful though, especially the manager.

Cheryl W.  |  Overall Experience 
Rating:
5.0

I have rented storage from this facility 3 times now and for long periods of rental. I have always experienced excellent and helpful service and will not hesitate to use this facility again in the future should the need arise.

CHERYL M.  |  Overall Experience 
Rating:
5.0

Very good service.

Francis L. 
Rating:
5.0

The Staff was highly efficient, accommodating and very knowledgeable of their products. They made the storage and equipment rental process painless. I would definitely recommend U-Haul Storage Facility @Voss location to a family/friends. Thanks U-Haul!

shawn l.  |  First Impressions 
Rating:
5.0

The Staff was efficient, very accommodating and knowledgeable of their products. The Staff really made the entire storage/equipment rental process quick and easy. S. Lee-Martinez

shawn L. 
Rating:
1.0

Customer did not leave a comment.

LETICIA A. 
Rating:
5.0

I'm not sure of the name of the man that helped me both at pickup and drop off, but he was amazing. Kind and helpful. Couldn't ask for a better experience.

Darci E. 
Rating:
5.0

Customer did not leave a comment.

BRITANY R. 
Rating:
5.0

You must have more tots or plastic boxes available I only need 5, but somebody request 24 online, you only had 17, the other customer took them all.

ABELINO H. 
Rating:
2.0

I liked that I was able to pay via web. The storage facility flooded and traffic getting to an from the facility is difficult. Over all the facility could use a facelift. Although the office personnel were friendly they could use more professional training.

stanford o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KISHOR R. 
Rating:
4.0

Key return compartment is not easily visible, it took time for me to find it. Car cleaning can be improved. Staff are courteous.

Hamza A. 
Rating:
3.0

Fix any warning lights that are on before sensing vehicle out with customers, and ensure the employees have good customer service.

BRIANNA W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca F. 
Rating:
4.0

The UHaul location is very tight but the experience was great. The truck was ready and clean. The gentleman at the desk was professional and very helpful. He made the experience smooth and easy! Thanks UHaul!!

DAWN Q. 
Rating:
5.0

Customer did not leave a comment.

Jamal T. 
Rating:
4.0

Customer did not leave a comment.

Megan M.  |  Overall Experience 
Rating:
4.0

the appliance dolly was not helpful AT ALL. Never used it once in the whole day of moving. It increases the difficulty of moving.

Yufan H. 
Rating:
3.0

Don't overcharge their credit card out of the three truck rentals two of my returns they overcharged my credit card be aware and check your bank statement they tell you you are one of them out and then charge you a different one not sure what's going on still waiting for a representative to call me

Elisha V. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH NICHOL A. 
Rating:
4.0

Good service, no issues

IAN G. 
Rating:
4.0

Customer did not leave a comment.

JAY WAN P. 
Rating:
5.0

Customer did not leave a comment.

Semih A. 
Rating:
5.0

Customer did not leave a comment.

Palanivel P. 
Rating:
4.0

The employees

Jervasio H. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Great location

RICARDO S. 
Rating:
5.0

No improvements are needed.

JANET F. 
Rating:
3.0

I straight up told the lady booking my reservation to not include the safe move insurance and even clicked no insurance on the touch pad. Come to find out an extra $14 charge for safe move is on my receipt. If it's a non-negotiable charge then just say so.

Tue V. 
Rating:
4.0

Customer did not leave a comment.

Marcia R. 
Rating:
3.0

Customer did not leave a comment.

Jean T. 
Rating:
5.0

Good communication, good service.

Henry L. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL B. 
Rating:
5.0

Customer did not leave a comment.

Darian B. 
Rating:
5.0

This location is organized & efficient compared to others I've rented vehicles from. Pickup & drop-off were hassle free. It helped that I was able to do so much online prior to pickup. When dropping off, the staff made me a priority and I was able to leave quickly compared to other locations. Extremely positive experience

Michael F. 
Rating:
4.0

Customer did not leave a comment.

ALEX B. 
Rating:
5.0

Customer did not leave a comment.

Fernando M. 
Rating:
5.0

Customer did not leave a comment.

Augustine E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  First Impressions 
Rating:
1.0

On July 16, 2020 I received a phone call from an associate working at this facility named Abby. She informed me shoe does not normally work there and is from U-Haul Store 74628. She called to inform me that our unit was no longer secured by a lock. Our lock was missing and the door was open approximately 4-6" of the way. She closed it all the way and secured it with a company lock and red tag lock. Abby informed she has put all of these notes into our file as well. She informed me that a manager was not available and she is not an employee of that location and cannot do anything other than escalate it to higher managerial authorities. Unless we have determined otherwise, we are suspecting this is an unlawful break-in. We had no employees or trusted associates in Texas since March 9th. We have not had anyone access the storage unit since the move in day, which was me personally. I have requested a formal review of the camera systems and a police report to be filed for this. Our associates were in town on July 19th and moved out of our storage unit. On July 17, 2020 Justin Howard took photographs of the contents and they were additionally inspected by an associate we had travel last minute to perform the inspection. At first glance it appears none of our equipment was disturbed or stolen. This will take some time to determine as we have several hundred serialized pieces of training equipment in the unit. Until a comprehensive inventory is complete, we cannot rule out any malicious activity. I was informed that the alarm was not set off either. All of the indications point to non-criminal activity, but the camera footage and the inventory will be the two final pieces of information to complete this event. No-one has been able to help me. I have contacted U-Haul several times over weeks with no success.

Timo T.  |  Overall Experience 
Rating:
5.0

Management made it very quick and easy, totally pain free! Highly recommend!

walter w.  |  First Impressions 
Rating:
5.0

I forgot the name of the gentlemen that checked us in, but he was phenomenal!!! the computers were not loading quickly and he was able to judge our good character and we were able to simultaneously load our unit and check-in; thus making the process extremely fast. his professionalism is above expected. We check in on 3/9/2020. That guy deserves recognition or a bonus if I ever seen the justification so clearly.

Timo T.  |  First Impressions 
Rating:
5.0

N/A

Joseph W.  |  First Impressions 
Rating:
5.0

Amazing Service!

Pablo H.  |  First Impressions 
Rating:
5.0

Terrific service...the manager was professional, courteous and knowledgeable. Great experience.

jane t S.  |  First Impressions 
Rating:
5.0

The staff couldn't be better. They are friendly, eager to help and just nice people. Thank you!

rebecca L.  |  Reservation 
No reviews have been submitted for this location.

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