Customer Reviews for Ultimate Storage

Better signs reflecting U-Haul is in back of driveway.

Awesome experience. Customer service was outstanding.

Mr. Zack does a great job

Very good customer service.

Get my friend some help in there!

The owner was amazing! He was so helpful with the pickup and drop-off, going above and beyond.

Was very impressed with service and condition of vehicle. As well as the ability to obtain the vehicle I we needed at such a short notice.

Super sketchy place. They “gave” us blankets that were thrown in very messily. I think we may have been charged for them too. The dolly was just laying in the truck. Luckily we checked.

Very good Responsible Very helpful

There was no ramp on the truck to pull out to make it easier to get furniture up and down and in and out of the truck

Signage, parking, office indicator, entrance/exit drive could all be improved.

If you get assigned this location, just go ahead and cancel your booking. A truly terrible experience in the middle of a trailer park. Why U-Haul allows this location into its network is truly astonishing.

The gentleman working there is very knowledgeable of his job. And patient with his customers. I would recommend this location to a friend.

Everything was perfect!

This was the drop off location. Staff was good. All went well.

It's literally a dump.

Thank you

The app check in took over a half hour to allow me to pick up the keys. Then another half hour to drop them off. The truck cab was extremely loud and sounded like the engine was rattling around. The check engine light was on before I got out of the parking lot of the pick up location and when I went back and asked the representative about it he said it was fine and there was nothing he could do. The dollys and blankets I reserved online were not in the truck and I had to go back to the pick up location a second time to pick them up. I am not at all satisfied with my experience and will not use U-Haul again.

I didnt know what to do when I was dropping off the truck but the guy came out was really nice and had me check out in 2 minutes.

Can't use U-Haul 24/7 truck service!! I book my truck at 8:30, but when I arrive at location, I need to wait dealer opening to get the key. Useless 24/7 pick up service!!!!

Very easy process. The staff at this location were very kind

Have the vehicle ready for pickup when doing the self checkout. If you have to wait for the employee, there's no point in doing the checkout that way

The inside of the trucks need to be swept out and washed with a Hose. They also need to be sprayed with bug spray. There were ants and bugs in the truck. Hopefully we did not bring any of the bugs with us.

Gentleman who checked out the vehicle to me was very helpful and friendly. Would recommend him to anyone.

Friendly staff

Never again

Ushare is terrible and I will never use it again but this location/the owner were very good.

Friendly and professional service

This was hands down the worst experience I've ever had with U-Haul. From the beginning to the end every interaction was condescending and sexist. The manger that checked me in acted like he didn't know why I came. He demanded that I register in front of him and then made me wait til he pulled U-Haul around. According to the site the U-Haul would be waiting in the front. After that he proceeded to tell me I talk to much which is completely sexist and condescending. This was the worst experience I've ever had with U-Haul. If I could give this location zero stars I would.

Poor Customer service and hard to find the office.

Excellent service, the guy is very helpful and very very nice Highly recommend to everyone about this location

Entrance was a little difficult to locate, but great service and experience overall.

If quoted a orginal price in the beginning of a reservation should b the price reguardless of compter error

Scheduled for in app pick up after hours, no keys or lock box in the truck. What should of been a simple couple of minutes to pick up, turned into an hour and a half of talking on the phone and being on hold with no solution until the morning.

Truck had red dirt all over the floor. The sales person was not able to sweep it out. So he gave me 3 blankets to cover the floor. He did not offer another truck. I was charged for a dolly that was not in the truck! Will not use this uhaul again!

It was very challenging getting the truck after hours for pick up. The truck was clean but smelled of some type of odor. But everything else was okay.

Great customer service

They handled me well.

Moved in second week in whole complet storage complex burned down I didn't get the insurance I pray that thay pay I had over 15 to 16.000 dollars worth of do equipment

This storage building had a fire. I wad told my stuff was fine. Nothing was fine. I lost my queen size bed, Clothes and other non replacable items. My daughter was so distraught to lose things.

I found the office staff very efficient & friendly the facility was clean &safe

Place has no power.

No one contact me when my Storage caught fire

Molded furniture; rats in the units and in my stuff. Thousands of dollars were destroyed and the man in the office laughed as if it was funny and walked off! I would NOT recommend this place.

none

The facility is kind of in a bad area and not really well taken care of. I didn’t need much and I was on a time crunch so I left my things there.

It was a easy transition and move

I get good service at this storage

Clean units. Slight dust in building but nothing unbearable. Great service. Looking forward to utilizing this storage facility.

N/a

Very courteous, easy check in process.