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DAWIT G
Customer Reviews for Ultimate Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best of the best service
FARMAN SJust keep the good work going
EJIOFOR OHe was supposed to have canceled this on yesterday. I was not satisfied with the unit. It is not a good place to store my items at all.
Trnln S | ReservationI received exceptional customer service from pick up to drop off. Keep up the good work
BARBARA AThe service was quick and everyone was friendly and helpful
DEANA BGreat customer service, friendly staff easy pick up and drop off
BRYSON DThe reservation I made on line and the service representative had all the information ready and the equipment was waiting upon my arrival. Was able to make arrangements to drop off the equipment after hours, very convenient.
RICHARD LVery friendly and kind man runs this facility.
MARK S | Overall ExperienceNeed to write the right truck number on the key. Need to fix the app. It was a hassle. I got there at 8:30 (yes I was a little late) but the app was taking so long I wasn’t even able to get the truck at that time because it was saying I wasn’t at the location and I was standing right by the trucks. When I scheduled the pick up not anywhere on the website did it say I would have to make an account. So I had to do that the morning of pickup as well. I could not wait around because my daughter had to go to the hospital so I scheduled a later pick up time. Had to go through the check in process all over again when I got back The parking lot was filled with cars and I couldn’t even get my truck out so we had to wait for whoever it was to move their car . It was truly horrible and I will NEVER rent from this location again but instead go to an actual U-Haul place. I was unaware that this wasn’t an actual U-Haul place until the day of . The sign is so small I missed my turn two different times. Horrible horrible horrible . Do better
Jordan FEverything was wonderful. Customer service was amazing.
VERONICA WNot have a store in a bad neighborhood.
Casper LThe van worked perfectly good
Faith OOnline reservation kept changing pickup location and it became quite annoying as they did that twice as we had to rent twice. But this location just took care of it by processing a new order to fix the issue without me having to drive somewhere else to do pickup as we were on time crunch.
Ian RGood Services
FARMAN SMr GEORGE was great. He really made the process very smooth and efficient great staff member. Will be using this particular U-Haul service again and will let my friends know to see George for great and smooth transaction..
CARLTON FThey are friendly and helpful and the trucks are clean.
ANDRO SVery friendly & helpful.
ANISSA PThe office was open but the door was locked. I tried calling and got voicemail and left a message. Nobody returned my call. I had to park in a far location and wasn’t sure where to go. My sister who picked me up said Comptons would have been a better choice as this place is horrible. She will not recommend this place either.
DEBORAH MI was charged for extra equipment I didn’t request not used. They were taken off my account then somehow some what I was still charged for them
Sofia K1. I think that when reservations are made to list whether or not you’ll have the equipment 2 day of reservations make sure you have all the equipment necessary for all 3 if steps 1 and 2 are not possible call customer ahead of time 4 the trucks need to be driven by staff to ensure they are up to speed they shouldn’t be stalling or hard to stop 5 customer service/managers could be better with deescalation instead of creating new problems I was thoroughly disappointed with my treatment at UHaul and I don’t think I can ever do business with this company again. They did not have my equipment needed for my move and customer service manager was not very helpful and the rep at the location was incredibly insensitive and unconcerned lacking true empathy. The worst of it all was the truck given was not even fully functional it stalled whenever I pressed the gas very unsafe to drive.
CARMICHAEL PThe tow dolly right turn signal didn’t work- otherwise all was well. My truck battery wasn’t working so they had to register another truck.
Beverly TThe staff was very professional and always had a kind word.
william A | Overall ExperienceGeorge was an EXCELLENT employee!! Made the Uhaul rental experience memorable and wiling to return for any future reservations.
Jeremie BFue un excelente servicio, estuvo muy bien todo.
Guillermo GCustomer service was lacking somewhat! There was a language barrier and he didn’t seem too friendly. More than likely won’t use that location again
Felicia CIt was excellent
Rufus H | ReservationKeep be friendly
Faith OThe customer service from the owner of this location was great, but I am disappointed that I received an email 7 months after the rental was complete that there was a supposed fine but no proof and uhaul is expecting payment. The light was yellow prior to passing intersection. I won't be using uhaul ever again for being unprofessional. If I did something you better be able to prove it if you intend to charge me
Zachary HFirst truck had a problem so they immediately fixed me up with another truck and everything went great, thanks for the kind way things were handled.
Terry LThe representative went above and beyond excellent service. They even sent me a picture of where their drop box was in case I was late. I love 💘this place 😍
Laura MThe man who helped me was SO KIND! He could tell I’d had a difficult morning but he knew just what to say.
Haylee SThe best customer service
SAMEH SBest service
FARMAN SVery good services
FARMAN SI will definitely recommend it to my friends and family members
FARMAN SClean Trucks and best services.
FARMAN SBest Service..
FARMAN SAmazing service given by the guy on the front desk. Zakaria is
FARMAN SThe best service in town.. lovely people.
FARMAN SWe received the van but unfortunately the air did not work.
ALICIA EFriendly customer service
Adedayo aBest person I have ever met at your office at truck pickup point.. He is so humble and cooperative.. thanks for your best services.
FARMAN SEverything was ABSOLUTELY WONDERFUL AND PROFESSIONAL
Shundra C | Overall ExperienceGreat people in the office!
DAVID WThe customer service was excellent, no improvement needed.
Alicia Bi need a detailed receipt
Tanya TDolly was not available as requested and I was pressured to have vehicle by 2pm due to another booking. I think I should have been told these things in advance. I made my reservation in plenty of time for someone to reach out as a courtesy at least.
Shernette HPick up in Nashville and drop off easy. truck passenger side did not unlock without key, brakes on truck barely stopped. Brakes were basically gone!!
JENNIFER MDriving the truck was awful. It had a cat urine smell that I can not get pass. Another inconvenience was not having the appliance dolly available.
Alexa aGood
Michael DLa atención y el trato es excelente.
ANA RThe best location that I ever been. The guy Zach was so nice explain everything and was so helpful really recommended for everybody that going to ask me
OR MThe representative at the store was very helpful and great at his job. Thank you!
barry TNice man. Patient. Professional
claude p | ReservationGreat storage location and owner is fantastic. I liked that he was very friendly and almost every time I went there during the day I got to speak with him and say hello. If I ever need storage again, I plan to go back!
Kenneth L | Overall ExperienceThe manager Zach is honest and a great guy to work with!
Michael F | Overall ExperienceI loved this facility! The staff was very attentive and friendly, always checking in when I was there. They were accommodating when I booked the unit and there were no hidden sign on fees like there are at some other storage businesses.
Sadie G | Overall ExperienceIt was very good experience
GUADALUPE F | Overall ExperienceMr. Zackaria was amazing! He was super helpful with getting me my storage unit. He even helped me a little with moving some items when I was pregnant. He helped calm me down when I got emotional. He went above and beyond with the customer service. I would highly recommend this honest man’s business to anyone!
Ashley B | Overall ExperienceStaff was extremely helpful and friendly. I appreciate all the support and communication we had with them and if I need a storage again, I’ll definitely go to this one.
Leslie P | Overall ExperienceThought we would o let need storage for a month or 2. Ended up staying for 7 months. Fair price for the facility rented. Manager Zachariah very helpful and accommodating.
kirk l | Overall ExperienceThe storage facility is older but gets the job done. The gentleman assisting us was a godsend. Our move was difficult and I had been 2 days without sleep when I opened the unit. We were pressed for time. Zachariah was pleasant, kind, patient, and understanding. I sent a young family member to pay the bill and she was so impressed, she asked me if he had ason. He is truly a nice person. He is an asset to his company. Thank you.
Tamilya L | Overall ExperienceZach is the best!
John H | Overall ExperienceZack was awesome and very helpful . Great experience and outside of facility was pretty run down so bad first impression and was quickly changed As inside was very clean and well maintained . Office was also neat and orderly
Joseph R | Overall ExperienceMr. Zack does a great job
JERRY J | Overall ExperienceMoved in second week in whole complet storage complex burned down I didn't get the insurance I pray that thay pay I had over 15 to 16.000 dollars worth of do equipment
boston h | Overall ExperienceThis storage building had a fire. I wad told my stuff was fine. Nothing was fine. I lost my queen size bed, Clothes and other non replacable items. My daughter was so distraught to lose things.
Janet A | Overall ExperienceI found the office staff very efficient & friendly the facility was clean &safe
REBECCA R | Overall ExperiencePlace has no power.
DANIEL E | ReservationNo one contact me when my Storage caught fire
toya f | ReservationMolded furniture; rats in the units and in my stuff. Thousands of dollars were destroyed and the man in the office laughed as if it was funny and walked off! I would NOT recommend this place.
Eric M | Overall Experiencenone
DANIEL E | ReservationThe facility is kind of in a bad area and not really well taken care of. I didn’t need much and I was on a time crunch so I left my things there.
MYEAR J | ReservationIt was a easy transition and move
Mikiah D | ReservationI get good service at this storage
NASR A | Overall Experiencethe storage facility is adequate.
Privacy R | First ImpressionsCancelled storage
Privacy R | First ImpressionsIt was nothing personal about the location or business, we just decided to use a facility closer to the town we are moving to.
Privacy R | First ImpressionsVery good facitlity. Just ended up choosing one closer to home.
Privacy R | First ImpressionsThe owner was very polite and accommodated our need to change the size of our reservation.
Privacy R | First ImpressionsVery confusing and uninviting.Place looks questionable and I was hesitant to store my things here. Wanted to find somewhere else but had no choice
Privacy R | First ImpressionsThe storage facility manager was fantastic to work with even though I was unable to utilize his facility for my storage needs he was excellent to work with.
Privacy R | First ImpressionsClean units. Slight dust in building but nothing unbearable. Great service. Looking forward to utilizing this storage facility.
JAMES D | First ImpressionsVery good service, cheap prices
Privacy R | First ImpressionsEasy online reservation process. Ultimately decided to go a different route and canceled the reservation, but I have no issues with this location and would recommend them to others
Privacy R | First ImpressionsIt was hard scheduling via phone. So I scheduled online but wasn`t sure about details. Would`ve been nice to have someone on the phones who could understand me/who i could understand.
Privacy R | First ImpressionsThe place is dirty, the outside of the premises look like a junk yard. Location is inconvenient for loading and unloading. Storage place does not look safe enough to store belongings.
Privacy R | First ImpressionsDid not utilize the storage space, but making the reservations were easy.
Privacy R | First ImpressionsGood service
Privacy R | First ImpressionsThis facility was in a very difficult location to access and was extremely run down. We ended up going with a more expensive unit with another company because we didn`t feel safe at this facility.
Privacy R | First ImpressionsEverything went good. He even showed me the unit to make sure that was the size that I needed. But I didn`t know that locks wasn`t provided.
Privacy R | First ImpressionsI ended up not using this facility. I found somewhere cheaper and closer to home.
Privacy R | First ImpressionsEven though I didn`t end up needing the storage facility. The staff were great at keeping in touch to make sure that I had everything lined up for my move.
Privacy R | First ImpressionsCustomer Service was awesome. Location looked a little sketchy but it was very clean and the unit was the perfect size.
Privacy R | First ImpressionsGreat rates, and fantastic service! Ronell was so kind and thorough. Would recommend to anyone.
Privacy R | First ImpressionsThis facility`s surroundings did not look safe. I cancelled my reservation. Please refund any money you have taken from my account.
Privacy R | First ImpressionsN/a
YOLANDA R | First ImpressionsN/a
Privacy R | First ImpressionsN/a
Privacy R | First ImpressionsGood
Privacy R | First ImpressionsZack was very friendly, helpful and professional. I am very happy with my experience at Ultimate Storage.
Privacy R | First ImpressionsU-Haul did not have a space available to suit my needs. I placed a reservation just in case. I was able to find an alternative so did rent the space I reserved.
Privacy R | First ImpressionsI did not end up needing it. A friend offered her basement
Privacy R | First ImpressionsVery courteous, easy check in process.
TRACY A | First Impressions