Customer Reviews for Ultimate Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Nothing everything perfect

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

He was also very friendly, helpful & communicated drop off locations/hours a couple times to be sure I had the info & called the day of drop off.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Just put up more sing along the road that should help

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I can't think of a thing that needs improvement. I watched the video about how to pick up the truck after hours and every step was prompted by the Uhaul app. I am an older lady and rented a 20' truck. I had no trouble picking up the clean truck, driving it, or returning it when finished. Thank you! :)

Rating:

5.0

Seamless rental. Friendly and everything was excellent!!

Rating:

3.0

Customer did not leave a comment.

Rating:

4.0

Good

Rating:

5.0

Best uhaul employee I've ever dealt with, not a pushover stand his ground on company policies but maintains a friendly personality. Will definitely be returning to this specific location for any future uhaul needs.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great service

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I was greatly offended when I was presumed by the owner/worker that I was pregnant. When I assured him I am not, he proceeded to tell me that "That's ok, I have a daughter your age that like the food too" Never presume a woman is pregnant, It took a lot for me to remain polite about the situation. To a woman who cannot have children, it hurt tremendously.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Driveway up to the U-Haul site is small, high incline, small sign - if it wasn't for an U-Haul truck in front the business - office is behind this business - I would've had a difficult time finding the place. Had to turn around and using the center lane to be able to get into the place - was towing a transport.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Employees were very helpful

Rating:

1.0

The truck was filthy the representative was rude. I'll never refer anyone to this location

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Check engine light was on and every time I pressed the gas the engine would run!

Rating:

3.0

Hard to find and told us we could return the truck to Ashland City, TN, but we were not able to do that. We were rerouted to Pleasant View, TN out of our way after a long move!

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Very difficult to get to. Employee said he would email my receipt. I'm still waiting over a week later.

Rating:

5.0

Very friendly. I have done business with them in the past, and will in the future.

Rating:

5.0

The gentleman who helped us was very helpful and courteous, made for a very pleasant experience. The van we rented was super nice and was a huge help getting our daughter moved to her new place. Thank you!

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

I did not appreciate the switching of pickup location from Franklin to Antioch.

Rating:

5.0

Very courteous and helpful in all areas. I would recommend this location to anyone.

Rating:

5.0

Nothing everything was perfect.

Rating:

5.0

Thanks for the nice service.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I have rented from this location before and the team running this location is terrific. Great service, the truck was in great shape and clean. Compared to the PostalAnnex down the street which i rented from 2 days later, it is amazing the difference in quality of service and product.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

NICEEEEE

Rating:

5.0

Thanks

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

I booked my uhaul 2 weeks prior to needing it and signed up for the 24/7 pick up so I could get my move started early in the day. This was confirmed with an email. When I went to pick it up, my account kept saying i was unable to do the mobile pick up and would have to wait until the store opened hours later. I attempted to call customer service and was on hold for 30 minutes, they finally answered and then hung up on me with no help. I returned back to the store frustrated, when it opened and the man there immediately assumed that I must have booked it the night prior and that was why it was not showing up on his end of the site. Even when I showed him the confirmation email that I received he did not apologize for the inconvenience. He was extremely dismissive, and refused to do anything to accommodate my situation. Then, when trying to return my truck the site was unable to track my location and I was unsure to do the proper return procedure. I am very frustrated with this experience and will avoid using uhaul in the future.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Zack was extremely helpful and a pleasure to work with.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I did not used U-HAUL in the last 5 months. If someone is using my identity to rent your equipment, please let me know. This the second email I am receiving from you in a month time. Here is my number 6123270670

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Not very close to where I wanted to be, but decent facility and very helpful staff.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Had to go to 3 different U-haul locations to get my previously reserved 15 foot truck.

Rating:

3.0

Even though the location was kind of dumpy, it was convenient, it felt pretty safe during the day, and it was easy to return the truck with the app. That app is amazing since you can return the truck on your own!!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Thank you

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

No one was there on the hours they were suppose to be open and so many junk cars around i had no idea to even know where to park. Your company have went downhill bad. High prices no help not appealing can't even get my refund of 100 back in a timely manner and it's sad cause i was going to use you guys on the 10th of June again

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The customer service is wonderful

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

No one was there and had to do the process by myself

Rating:

1.0

The owner brusquely told me to unlock my phone and give it to him within a few moments of sitting down with him. I said no and asked why. He told me I had to. I said no. He then explained that it was to take a picture of my ID and upload it to the U-Haul app. But, I'm definitely explaining it better than he did. I reluctantly gave it to him for something that he must have thought I was too stupid to do myself, but he couldn't manage to get it uploaded. In obvious frustration, he handed it back and I accomplished the task. He printed off two pieces of paper, rushed me out of his tiny office, while repeatedly telling me I HAD to sign one of the papers before getting outside. I looked at it and it had the mileage and gas tank level on it. I refused to sign it until I verified the information and he kept trying to force me. We got in an argument and I just kept saying that the point of these sheets was so all parties agreed on the facts before anything was signed. He got angry, but was also getting upset because lots of people were waiting for his storage business (where the real money is). He finally let me check the truck. The info was correct, but the cab was dirty. The last renter had even left their phone holder (the kind that attaches to vents) on the floor. He came to the truck to hurry me into signing and I told him I needed to see the damage diagram sheet. I've always had one before, but he said that there wasn't anything like that. I said I couldn't take the truck without the previous damage and dirty can documented. He repeated over, over and over that “they won't charge you for that”, which is obviously a flat-out falsehood. I finally signed the ONE paper he gave me, which had the gas and mileage and resigned myself to taken a few dozen photos and some close-ups of the truck. Before I started, I asked him if he was bringing my contract back with him to the truck. He said, no, that I had the rental contract. I ABSOLUTELY DID NOT have an official U-Haul contract (always very thick and in a little orange and white folder). What I did have was his ONE, pathetic, b&w page that he scribbled on, in lieu of signing it. I never got anything else, but dirty looks, from that extremely unpleasant man. And, to top it off, I arrived 30 minutes before my rental appointment, but, he made my friend and I wait in her car until 15 minutes afterwards, while he shuffled and herded prospective storage tenants around the property. Again, going after a higher, long-term payday. If you rent here (U-Haul reassigned me from my chosen location) DO NOT TRUST ANYTHING THE PEOPLE HERE TELL YOU. Trust your gut if you feel something is wrong, plus VERIFY, VERIFY, VERIFY, with photos. Better safe than sorry (and out hundreds in unnecessary charges).

Rating:

3.0

Customer did not leave a comment.

Rating:

3.0

I had a locked in reservation and someone changed it

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very easy return process!

Rating:

2.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great, customer service and attention to detail. The current employee did an awesome job!

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The check in could have been better explained before i arrived. The calling of an extra person was frustrating because when the call was picked up it just sounded like Uhauls generic automated phone system.