Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman saw me at the door at 8:05 am and helped me anyway! That one opens at 9. Super polite and nice! Once inside the van first thing I noticed is it smells wonderful 🥰 and clean like the van is new.🤗
PAUL N
Rating:
5.0
Excelente customer service 👍🏼
Maria B
Rating:
4.0
Customer did not leave a comment.
AVERIE O
Rating:
5.0
Customer did not leave a comment.
AYOUB T
Rating:
5.0
Customer did not leave a comment.
ORALIS R
Rating:
5.0
The customer service is very friendly
FAITH O
Rating:
5.0
Customer did not leave a comment.
CHRISTL W
Rating:
5.0
Customer did not leave a comment.
PANDU R
Rating:
5.0
The gentleman who was operating the facility while we were there was incredibly kind and helpful
Nicholas H
|
Overall Experience
Rating:
5.0
Zack was super helpful throughout the process and made it a breeze. Thanks!
VINCENT R
Rating:
5.0
Customer did not leave a comment.
Kevin H
Rating:
5.0
Customer did not leave a comment.
JOANN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIA P
Rating:
5.0
Friendly, nice and clean truck
FAITH O
Rating:
4.0
Customer did not leave a comment.
REGINA M
Rating:
2.0
Have rental supplies in stock or update the ordering website to reflect they are out of stock. Like dollys for instance
Lynette R
Rating:
1.0
Customer did not leave a comment.
NAZDAR A
Rating:
4.0
I didn’t mind to pick it up, but dropping it off was terrible due to its hitch got stuck trying to go up the hill. This specific place should only run as a pick up station.
SAE C
Rating:
5.0
Definitely I recommend
MERVAT F
Rating:
5.0
Customer did not leave a comment.
PHYLLIS S
Rating:
5.0
Customer did not leave a comment.
MIKESHA S
Rating:
5.0
Wonderful experience and very quick! The person working this day was very helpful and professional!!
We Will be back
PAULA W
Rating:
4.0
Customer did not leave a comment.
BRITTANY H
Rating:
5.0
Customer did not leave a comment.
JA J
|
Overall Experience
Rating:
5.0
Very good
rubens e
|
Overall Experience
Rating:
5.0
Excellent
Brandon J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMAL J
Rating:
4.0
Too expensive
Gabriel S
Rating:
3.0
Customer did not leave a comment.
NETRA M
Rating:
5.0
Nothing! Mr. Zach was the best person ever! He is so pleasant, professional, and accommodating. I will definitely use his location again.
Pipa E
Rating:
5.0
Customer did not leave a comment.
JENNY F
Rating:
5.0
John
JOHN B
Rating:
5.0
Outstanding Service – Exceeded Expectations!
I don’t usually write reviews, but I had to make an exception for this U-Haul location. Zack provided some of the best customer service I’ve experienced in a long time. He was friendly, knowledgeable, and made sure I had everything I needed for a smooth rental.
The truck was spotless, well-maintained, and ready to go when I arrived. No hidden fees, no surprises—just honest business done right. You can tell this location takes pride in their service.
If you need a rental, don’t waste time anywhere else—this is the place to go. Thanks again, Zack!
BESHOY S
Rating:
5.0
Great People, Great Service!
Man, let me tell you—Zack and the team at this U-Haul spot know how to treat folks right! From the moment I walked in, they made sure I was taken care of. No stress, no nonsense—just good, honest service.
The truck was clean and ran like a champ, and Zack even gave me a few pointers to make the move easier. It’s not every day you find a place that actually cares about their customers, but these guys do.
I’ll definitely be back next time I need a rental. Thanks again, Zack!
BESHOY S
Rating:
5.0
Smooth, Hassle-Free Rental Experience
I had a great experience renting a truck from the U-Haul location at Ultimate Storage on Bell Rd. Zack was professional, efficient, and made the entire process easy. The truck was in excellent condition—clean, well-maintained, and ready to go upon arrival.
The pickup and drop-off process was quick, with no unnecessary delays. It’s clear that customer service is a priority at this location. I highly recommend this place for anyone needing a reliable rental.
BESHOY S
Rating:
5.0
⭐⭐⭐⭐⭐
Top-Notch Service!
I’ve rented from a few U-Haul places before, but this one at Ultimate Storage on Bell Rd is hands-down the best. Zack was straight-up awesome—friendly, professional, and really knew his stuff. He got me set up with exactly what I needed without any hassle.
The truck was clean, ran great, and the whole process was quick and easy. No long wait times, no runaround—just solid service from good people.
If you’re looking for a stress-free rental experience, this is the spot. I’ll be coming back for sure. Appreciate it, Zack!
BESHOY S
Rating:
5.0
⭐⭐⭐⭐⭐ Excellent Service & Highly Recommended!
I recently rented a truck from Zack at U-Haul (Ultimate Storage – 458 Bell Rd, Nashville, TN), and I couldn’t be more satisfied with the experience! The entire process was smooth, professional, and hassle-free. Zack went above and beyond to ensure I had the right vehicle for my business needs, and his customer service was top-notch.
The truck was clean, well-maintained, and ready to go when I arrived. The pickup and drop-off process was seamless, and the team at this location was friendly and efficient.
I highly recommend this U-Haul location to anyone looking for reliable rental services. I’ll definitely be back for future rentals. Keep up the great work, Zack and team!
MAFDY I
Rating:
5.0
Grateful for the owner’s dedication and availability.
Clinton H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARCUS P
Rating:
3.0
The service was great picking up the truck on line was great returning the truck the guy was at the truck before I could get out that’s what you call service. Only thing the hill to get into is steep
Denise A
Rating:
5.0
Customer did not leave a comment.
James W
|
Reservation
Rating:
5.0
excellent service
MARYAN W
Rating:
5.0
Best customer service i really appreciate his service returning and picking up was help full
ALI A
Rating:
5.0
Customer did not leave a comment.
REMON S
Rating:
5.0
Keep doing what you’re doing
DEMONTRE H
Rating:
1.0
Vehicles in bad shape poor condition making a loud noise
EMEEL S
Rating:
5.0
All good
JONATHAN J
Rating:
5.0
Great guy was working
SHAWN T
Rating:
5.0
Customer did not leave a comment.
Kimberly L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONNICA D
Rating:
5.0
Customer did not leave a comment.
MICHAEL W
Rating:
5.0
Good job!!
CALEB W
Rating:
5.0
Customer did not leave a comment.
SAMUEL L
Rating:
5.0
Customer did not leave a comment.
IBRAHIM R
Rating:
5.0
Best of the best 👌
FARMAN S
Rating:
5.0
The best 👌 👍 😍 🥰
FARMAN S
Rating:
5.0
Brother Zakaria is the best Uhaul agent always helped me when I need his services. God bless you.
FARMAN S
Rating:
1.0
Tell them to stop lying told me the didn't have the promotion
CHRISTOPHER D
Rating:
5.0
Everything went smoothly and the owners were very nice and helpful. Would definitely recommend coming here if you need a uhaul or a storage unit.
TAMIA J
|
Reservation
Rating:
5.0
Customer did not leave a comment.
TIMOTHY P
Rating:
5.0
Very nice
DONNA D
Rating:
5.0
My Uhaul experience at this location exceeded my expectations. The gentleman was nice, friendly, thorough and fast! I will return to this location and refer my friends. By far the best experience thus far with UHAUL.
WILLA W
Rating:
4.0
Customer did not leave a comment.
CHELSEA Z
Rating:
2.0
Good
MAGDY H
Rating:
5.0
Continue to deliver great and amazing customer service best experience I ever had the attendant was simply amazing
DAVID I
Rating:
5.0
Customer did not leave a comment.
RAMY J
Rating:
5.0
I did not catch the person's name working the counter but he was a great help.
BRANDON V
Rating:
3.0
Pave the parking lot
Sergey L
Rating:
5.0
Wow! What an awesome experience. I was greeted at the door! The customer service was great! I will use this location from now on.
AMBER J
Rating:
5.0
Very friendly and helpful!! I was able to check in in less than 10 mins. I was very pleased with the service he provided.
Amber J
Rating:
5.0
Customer did not leave a comment.
JUNATHEAN W
Rating:
3.0
Customer did not leave a comment.
JACOB C
Rating:
5.0
Customer did not leave a comment.
MENA E
Rating:
5.0
Customer did not leave a comment.
EMIL G
Rating:
5.0
Customer did not leave a comment.
Mina M
Rating:
1.0
Customer did not leave a comment.
Julio M
Rating:
4.0
The location was a bit cluttered and confusing to get to, but the equipment was in perfect condition and the service on both pickup and dropoff was excellent. I changed a Friday afternoon pickup to a Saturday morning pickup at the last minute and expected a weekend rush. The owner handled the crush of customers with grace and efficiency and got me on my way with minimum delay. I'll go back.
DANIEL T
Rating:
4.0
Customer did not leave a comment.
NAEEM Z
Rating:
5.0
Customer did not leave a comment.
KATRINA K
Rating:
5.0
Customer did not leave a comment.
KIRK E
Rating:
2.0
Driving up, it was really hard to tell where to go to get the van I rented. It was a steep hill leading up to a garage and a big lumpy unfinished lot. No signs saying where to park and took a while to find my vehicle. Vehicle was clean, but the brakes were loud and I didn’t notice until I was on my way back, but the driver’s side blinker wasn’t working. I was wondering why people kept flashing their lights at me when I was turning. I also could’ve got in an accident. I was at an intersection turning left, and another vehicle across me was turning right. I went and turned left, but since my blinker wasn’t working, they couldn’t see I was turning and went at the same time as me. Overall just a dangerous situation and I feel like they need to make safety a priority.
MICHELLE B
Rating:
5.0
Customer did not leave a comment.
WILLIAM A
Rating:
5.0
Customer did not leave a comment.
JAMES M
Rating:
3.0
The agent on duty was very nice and eager to assist, but the car hauler that I rented was missing a tail light! Upon inspection, I noticed that the actual wiring harness appeared to be cut so there was no chance of getting it to work properly! Also, the trailer was dirty! I appeared to have oil or some other fluid all over it! Bottom line: Nice agent, bad equipment!
Reginald R
Rating:
5.0
Even yesterday I told to my friends as good price and easy to rent
TEZERA J
Rating:
5.0
Customer did not leave a comment.
MOHAMED S
Rating:
2.0
Still have not had my deposit ($60) on the equipment refunded
Garrett D
Rating:
5.0
Customer did not leave a comment.
JEANETTE T
Rating:
3.0
Customer did not leave a comment.
Lakisha P
Rating:
5.0
Great service
MAHMOUD J
Rating:
5.0
Nothing, the truth is that it is an excellent service and also economical.
FELIX A
Rating:
5.0
Customer did not leave a comment.
AMY L
Rating:
5.0
This location and those running it were wonderful and helpful. We will rent here again
LAURA S
Rating:
1.0
Dirty inside and out bugs in the passenger cabin and all kinds of dirt dashboard and other panels falling off exposed wires leading from under the glove box to the passengers feet (I don’t know if they tried DYI electrical work and didn’t know how to put it back) 2 minutes into the drive warning lights for gas cap and engine turned on and started beeping upon inspecting the gas cap it was clear it was not the correct fit for this vehicle check in process for self check in was almost worse than my 3 hour rental
Val R
Rating:
5.0
Customer did not leave a comment.
VERONICA W
Rating:
4.0
Customer did not leave a comment.
ERIC N
Rating:
5.0
Good customer service
FAITH O
Rating:
1.0
Customer did not leave a comment.
STACEY W
Rating:
5.0
Customer did not leave a comment.
DAWIT G
Rating:
5.0
Best of the best service
FARMAN S
Rating:
5.0
Just keep the good work going
EJIOFOR O
Rating:
5.0
He was supposed to have canceled this on yesterday. I was not satisfied with the unit. It is not a good place to store my items at all.
Trnln S
|
Reservation
Rating:
3.0
Customer did not leave a comment.
LUIS E
Rating:
5.0
I received exceptional customer service from pick up to drop off. Keep up the good work
BARBARA A
Rating:
5.0
The service was quick and everyone was friendly and helpful
DEANA B
Rating:
5.0
Great customer service, friendly staff easy pick up and drop off
BRYSON D
Rating:
5.0
The reservation I made on line and the service representative had all the information ready and the equipment was waiting upon my arrival. Was able to make arrangements to drop off the equipment after hours, very convenient.
RICHARD L
Rating:
5.0
Very friendly and kind man runs this facility.
MARK S
|
Overall Experience
Rating:
5.0
The staff was very professional and always had a kind word.
william A
|
Overall Experience
Rating:
5.0
It was excellent
Rufus H
|
Reservation
Rating:
5.0
Everything was ABSOLUTELY WONDERFUL AND PROFESSIONAL
Shundra C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
claude p
|
Overall Experience
Rating:
5.0
Nice man. Patient. Professional
claude p
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Wudnesh D
|
Overall Experience
Rating:
5.0
Great storage location and owner is fantastic. I liked that he was very friendly and almost every time I went there during the day I got to speak with him and say hello. If I ever need storage again, I plan to go back!
Kenneth L
|
Overall Experience
Rating:
5.0
The manager Zach is honest and a great guy to work with!
Michael F
|
Overall Experience
Rating:
5.0
I loved this facility! The staff was very attentive and friendly, always checking in when I was there. They were accommodating when I booked the unit and there were no hidden sign on fees like there are at some other storage businesses.
Sadie G
|
Overall Experience
Rating:
5.0
It was very good experience
GUADALUPE F
|
Overall Experience
Rating:
5.0
Mr. Zackaria was amazing! He was super helpful with getting me my storage unit. He even helped me a little with moving some items when I was pregnant. He helped calm me down when I got emotional. He went above and beyond with the customer service. I would highly recommend this honest man’s business to anyone!
Ashley B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Belinda H
|
Overall Experience
Rating:
5.0
Staff was extremely helpful and friendly. I appreciate all the support and communication we had with them and if I need a storage again, I’ll definitely go to this one.
Leslie P
|
Overall Experience
Rating:
5.0
Thought we would o let need storage for a month or 2. Ended up staying for 7 months. Fair price for the facility rented. Manager Zachariah very helpful and accommodating.
kirk l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Petra D
|
Overall Experience
Rating:
5.0
The storage facility is older but gets the job done. The gentleman assisting us was a godsend. Our move was difficult and I had been 2 days without sleep when I opened the unit. We were pressed for time. Zachariah was pleasant, kind, patient, and understanding. I sent a young family member to pay the bill and she was so impressed, she asked me if he had ason. He is truly a nice person. He is an asset to his company. Thank you.
Tamilya L
|
Overall Experience
Rating:
5.0
Zach is the best!
John H
|
Overall Experience
Rating:
5.0
Zack was awesome and very helpful . Great experience and outside of facility was pretty run down so bad first impression and was quickly changed As inside was very clean and well maintained . Office was also neat and orderly
Joseph R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jean M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald A
|
Overall Experience
Rating:
5.0
Mr. Zack does a great job
JERRY J
|
Overall Experience
Rating:
1.0
Moved in second week in whole complet storage complex burned down I didn't get the insurance I pray that thay pay I had over 15 to 16.000 dollars worth of do equipment
boston h
|
Overall Experience
Rating:
1.0
This storage building had a fire. I wad told my stuff was fine. Nothing was fine. I lost my queen size bed,
Clothes and other non replacable items. My daughter was so distraught to lose things.
Janet A
|
Overall Experience
Rating:
5.0
I found the office staff very efficient & friendly the facility was clean &safe
REBECCA R
|
Overall Experience
Rating:
1.0
Place has no power.
DANIEL E
|
Reservation
Rating:
1.0
No one contact me when my Storage caught fire
toya f
|
Reservation
Rating:
1.0
Molded furniture; rats in the units and in my stuff. Thousands of dollars were destroyed and the man in the office laughed as if it was funny and walked off! I would NOT recommend this place.
Eric M
|
Overall Experience
Rating:
3.0
none
DANIEL E
|
Reservation
Rating:
3.0
The facility is kind of in a bad area and not really well taken care of. I didn’t need much and I was on a time crunch so I left my things there.
MYEAR J
|
Reservation
Rating:
5.0
It was a easy transition and move
Mikiah D
|
Reservation
Rating:
5.0
I get good service at this storage
NASR A
|
Overall Experience
Rating:
2.0
the storage facility is adequate.
Privacy R
|
First Impressions
Rating:
3.0
Cancelled storage
Privacy R
|
First Impressions
Rating:
3.0
It was nothing personal about the location or business, we just decided to use a facility closer to the town we are moving to.
Privacy R
|
First Impressions
Rating:
3.0
Very good facitlity. Just ended up choosing one closer to home.
Privacy R
|
First Impressions
Rating:
3.0
The owner was very polite and accommodated our need to change the size of our reservation.
Privacy R
|
First Impressions
Rating:
1.0
Very confusing and uninviting.Place looks questionable and I was hesitant to store my things here. Wanted to find somewhere else but had no choice
Privacy R
|
First Impressions
Rating:
4.0
The storage facility manager was fantastic to work with even though I was unable to utilize his facility for my storage needs he was excellent to work with.
Privacy R
|
First Impressions
Rating:
5.0
Clean units. Slight dust in building but nothing unbearable. Great service. Looking forward to utilizing this storage facility.
JAMES D
|
First Impressions
Rating:
4.0
Very good service, cheap prices
Privacy R
|
First Impressions
Rating:
4.0
Easy online reservation process. Ultimately decided to go a different route and canceled the reservation, but I have no issues with this location and would recommend them to others
Privacy R
|
First Impressions
Rating:
2.0
It was hard scheduling via phone. So I scheduled online but wasn`t sure about details. Would`ve been nice to have someone on the phones who could understand me/who i could understand.
Privacy R
|
First Impressions
Rating:
1.0
The place is dirty, the outside of the premises look like a junk yard. Location is inconvenient for loading and unloading. Storage place does not look safe enough to store belongings.
Privacy R
|
First Impressions
Rating:
3.0
Did not utilize the storage space, but making the reservations were easy.
Privacy R
|
First Impressions
Rating:
3.0
Good service
Privacy R
|
First Impressions
Rating:
1.0
This facility was in a very difficult location to access and was extremely run down. We ended up going with a more expensive unit with another company because we didn`t feel safe at this facility.
Privacy R
|
First Impressions
Rating:
4.0
Everything went good. He even showed me the unit to make sure that was the size that I needed. But I didn`t know that locks wasn`t provided.
Privacy R
|
First Impressions
Rating:
3.0
I ended up not using this facility. I found somewhere cheaper and closer to home.
Privacy R
|
First Impressions
Rating:
3.0
Even though I didn`t end up needing the storage facility. The staff were great at keeping in touch to make sure that I had everything lined up for my move.
Privacy R
|
First Impressions
Rating:
5.0
Customer Service was awesome. Location looked a little sketchy but it was very clean and the unit was the perfect size.
Privacy R
|
First Impressions
Rating:
5.0
Great rates, and fantastic service! Ronell was so kind and thorough. Would recommend to anyone.
Privacy R
|
First Impressions
Rating:
1.0
This facility`s surroundings did not look safe. I cancelled my reservation. Please refund any money you have taken from my account.
Privacy R
|
First Impressions
Rating:
4.0
N/a
YOLANDA R
|
First Impressions
Rating:
4.0
N/a
Privacy R
|
First Impressions
Rating:
4.0
N/a
Privacy R
|
First Impressions
Rating:
3.0
Good
Privacy R
|
First Impressions
Rating:
5.0
Zack was very friendly, helpful and professional. I am very happy with my experience at Ultimate Storage.
Privacy R
|
First Impressions
Rating:
3.0
U-Haul did not have a space available to suit my needs. I placed a reservation just in case. I was able to find an alternative so did rent the space I reserved.
Privacy R
|
First Impressions
Rating:
3.0
I did not end up needing it. A friend offered her basement
