Customer did not leave a comment.Hayley S.
Customer Reviews for Ultra Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice pleasant experienceRUSSELL R.
keep up the good workEdwin C.
We received excellent service and the man who worked there was extremely helpful. No problems checking in or out. Great Experience!!Debra F.
The online check in took over an hour with complcations. I was so annoyed. The truck when I inspected it had the tire icon on with another icon I didn't understand. There was no one around I can ask about these icons. I had to drive to the nearest uhaul to get air in the tires. Duringing my whole 100 mile trip the tire icon was on and I felt unsafe. I surely do not want to use the online pick up again..it made me late for my arrival time. My moving time for my movers had to be changed for both locations.Angelina O.
A little confusing online check in process, but I figured it out eventually.Callie R.
Terrible experience renting from U-Haul. My reservation for in person pickup was not honored, at the last minute it was switched to 24/7 pickup. The process to pickup the vehicle did not work on my phone. Even after 30min on the phone with customer service, and speaking with multiple people, U-Haul could not get it to work and continued to deny me the ability to do in person pickup as originally promised. It did not work on my fiance's phone either. After 45min, and speaking with additional representatives he was able to begin the process and requested the representative stay on the line in case we ran into more trouble. We were unable to complete several steps, and the had representative hung up so we had no one to help us unless we hopped back into line to talk to someone. We think the problem was poor camera quality of his phone, but who knows. We finally got it to work and U-Haul still wanted us to return the vehicle at the original time, so we had to rush our move to get it done. It is completely unacceptable that U-Haul discriminates against people who do not have expensive smart phones. No one should be denied their services based off of their financial situation, especially when services had been promised that didn't require a phone. I will never use U-Haul again and their company policies need to be reexamined.Stephanie N.
The web app didn't work on one of the browsers and I was lucky that I tried it with another one.Behrouz T.
Customer did not leave a comment.William M.
The staff at the ucal gas station was excellent. The U-Haul representative who registered my account, was also excellent. I'm sure to be a long time customer. Thank youTheodore S.
Customer did not leave a comment.Andres S.
Customer did not leave a comment.AMBER P.
I asked for 3 dozen pads- they only had 1 bag with 6 pads in it- and they weren't even folded- I'd never done the online check in before so it was a bit wonky - the attendant was nice but barely knew how to explain the process.Patrick H.
Customer did not leave a comment.Marisa C.
Customer did not leave a comment.Patrick P.
When I arrived, I did not have a key code to the lock boxes where the keys are kept. I asked the attendant inside and he said I should've received a key code. I told him I followed the instructions exactly that UHaul gave me. He had me call someone who verified to him, that I indeed had a reservation. He then used a master key to open the lock boxes, to where no keys were. He made another call and finally was able to obtain the key I needed. Less than par service.Faith W.
Customer did not leave a comment.Jeremy C.
Customer did not leave a comment.Lucas G.
It was Ultra Gas station. The attendant, not an employee of UHaul, was not helpful. I hope that I'm not charged $20 sine I had no choice but to return on line.Byron R.
I was over charged for wrong odometer entry from management.julio M.
It was completely self service despite being given an option to interact with a person, that person said we had to go through the self service. The self service was a nightmare to set up and we got a service charge for returning it early, again self service. We were forced to park it in an incredibly tight spot after filling the gas tank, and they have the nerve to charge us for dropping it off early as if there was some kind of inconvenience to someone. Outrageous. I would like to get a $20 refund for â€œafter hours serviceâ€ The only person did any after hours service was me!Richard S.
Customer did not leave a comment.Connie N.
No personal for helpMONICA E.
Great customer service and quick too.RODERICK B.
This was my first time using the automated service. I prefer the in-person interaction.Andrew S.
I had reserved a UHAUL at a much closer location to only be called at 7 pm the night before that the "reserved" trucks were already booked at said location. Then I got rerouted to a "closed location" and spent an hour trying to call the manager of the locarion because we weren't given access codes to get the keys into the UHAUL. Honestly, it was an incredibly disappointing experience with UHAUL this time around. My first experience moving with you guys was amazing, but this one was frustrating to say the least.Erika S.
Mobile pickup took a while to approve, but then agent on phone was quick to help. Approval resolved over phone. Cup holders and radio control area down through shelves a little gross, but other than that okay. Truck functioned fine. No surprises. Fast efficient move.Scott P.
i first tried the uhaul location three miles east on the same street and their customer service was horrible. I then tried the uhaul at the Ultra Gas. The manager was friendly and helped me out as a walk in with no reservation. Renting and returning was easy. Super convenient to fill the gas tank on return and location is one block from the freeway. Truck was clean with no problems. thanks for the help.Michael G.
Customer did not leave a comment.Kelsey N.
I will not recommend the mobile/contactless process to anyone. Aside from the Utility Dolly not being in my truck (which I reserved), the sun visor in the truck was broken and kept swinging in my face anytime I made a turn. The phone number on my contract (619-272-7567) had a full voicemail box, so I could not contact anyone about the missing dolly. Resolving that issue over the phone to get a dolly took me away from being able to help move boxes (which were supposed to be moved by the dolly), so the whole process was lengthened by about 3 hours. Not just because we missed the dolly, but the extra driving I had to do (out of my way) to go get a dolly later, then I used more gas that I wouldn't otherwise have used, and had to pay extra to replace the gas that I used. I figured leaving the gas at less than 1/4 tank that I got it at would just complicate this situation more, even though it might have compensated me for the inconvenience. The point is, I understand that mistakes happen and someone may have forgotten the dolly, but the phone number having a full mail box leaving me with no one to get a hold of, was incredibly frustrating. Please find a way to resolve this.Ryan V.
First of all, get a truck that you can turn the ignition on!!! Told man to come try to start ... he's checking out customers (only one there!!) and he came out TWICE (when he could....lost moving time) and HE HAD DIFFICULTY!! DURING THE MOVE, DAMN THING WOULDNT START!! Had to ask help! Owner of convenience then tells me I only have THREE HOURS. Sorry for all the problem but he says Sorry....you only have 3 hours to move!! We worked our asses off ... arrive I think 15 min. late and owner said someone would help me check out. Clerk too busy and said I DONT WORK FOR U-HAUL. Finally after I yelled (not his fault) CALL YOUR MANAGER, he did and he said to forget picture (whatever/of truck odometer) he comes out to help me. I will be very upset if U-Haul CHARGES me late fees. Actually, for all the BS with starting that f'ing truck, I should be CREDITED the daily rental!!Karen R.
Have a real person to helpDEREK A.
Customer did not leave a comment.Beverley F.
The automated pick up was challenging. My information was submitted the day prior but I needed to wait over 20 minutes for an online guy to approve my application. The dolly I ordered was not provided and I had to keep movers waiting (and pay them) while I was unable to access the truck. I would never use your automated system again, it's terrible and the customer service to fix the problem was difficult to reach and then ignored my concerns.Jared N.
Customer did not leave a comment.Lara M.
Customer did not leave a comment.Ethan Myron M.
Customer did not leave a comment.Michelle M.
This place was incredibly sketchy, the people working it were con men, AVOID AT ALL COSTS.Marlene E.
Customer did not leave a comment.Josh O.
When returning the vehicle, the web site indicated to return the keys to the agent (there is no agent; only a drop-box; which was confusing). The rest of the experience was great.Jeremy W.
We had a lot of issues during our experience. Online it said that we could list someone other than the person booking as the driver. This caused a lot of issues later on. We also needed to verify 3 people for driving and by the time this was completed our reservation had deemed us as late. It was not easy getting it reinstated. When we finally got going, we learned that the gas line had been cut on the truck. We then had to sort that out and this resulted in further delays. The overall experience of having to speak to someone on the phone vs having someone in person was frustrating and would make me question using this service in the future.Adam W.
The manager of the station is great to work with should I have any questions etc.DARREN T.
Except for the initial picture taking of my license all went very well.Wayne W.
Customer did not leave a comment.Stephen K.
Overall, pretty easy but the check-in process was not clear in advance. I was under the impression I would be using a code to pick up the keys and that was thatâ€”instead I wound up standing in the rain for 15 minutes taking photos of my license and other tasks that could have been completed in advance. Also, I did pay $7 to rent a dolly that was not present in the van. It didn't wind up impacting my move (more uneven ground than I expected), but I DO want to make sure that I'm not charged a replacement fee and would like to be refunded that $7. Thanks!Anna S.
Customer did not leave a comment.Milagros R.
This location at Ultra Gas is staffed with the nicest and most helpful people ever.CATHERINE W.
I needed a truck before business hours so I did the 24/7 truck share option for 7am. I showed up 10 minutes early as suggested and logged in at 7am on my phone to get my truck. Instead of getting the combo to the lock box to obtain the key, I was getting a message that said my key needed to be hand delivered and to go to the counter. This wasn't a U-Haul location, it was just a gas station that has U-Haul trucks for pickup using the 24/7 share option. The girl inside wasn't sure what to do, so she called her boss... anyway, in the end, I got the truck an hour later because the truck I had reserved was returned late the night before, so the key wasn't ready for me. Instead, it was sitting in the drop off box from the previous user. I understand this was an exception to how things are supposed to work, but the bottom line was I still had to pay full price for the inconvenience and would be hesitant to go about this process the same way with the truck share option. The employee at the gas station and her boss were super nice, but the hour it took to resolve the issues was a bit much., hence the sub par review.Verne D.
Customer did not leave a comment.DARREN T.
Customer did not leave a comment.Darren T.
The truck was dirty on the inside.Francisco L.
There were some issues with the materials we requested being provided. We received equipment we didn't order (dolly and cart) and didn't receive the 10 pads we ordered. I don't know if it was the fault of the place, and it was likely an oversight.Matthew A.
The app sent wrong truck number. Changed time one hour earlier then it took over an hour to get it done!!!Gregory A.
The app based pickup was very slow took me over 30 minutes to pick up the truck, that was disappointing.David P.
You changed my reservation to your new 24/7 app, which I did not want because my phone is not working right. I wanted yo do all at counter, but clerk fid not know the system well. It was a nightmare and cost me 45 minutes which ended up causing me yo run late and incur an additional days charge. That is not right, and because of that I cannot recommend Uhaul. A real mess and it cost money.Joseph P.
Maybe consider the equipment being returned to this location. The space is limited; I had a 20' truck w/a car dolly. It was a tight fit. Overall great experience.ARACELI A.
Customer did not leave a comment.matthew S.
It took over an hour to get the truck. App didn't work and the man running the store was too busy to help quicklyAmy F.
Customer did not leave a comment.Tiffaney B.
Charged extra for EZ fuel and fuel was empty when receivedSunil D.
Customer did not leave a comment.Jon E.
It was nearly impossible to complete the â€œreturn your vehicleâ€ process online. Every time I attempted to submit a photo it would bring me back to page one. After about 20 minutes of being on hold on the phone I downloaded the UHaul app and was able to complete that way. The entire return process from start to finish took about 45 minutes.John K.
I didn't like the way you selected the amount of gas that was left: I accidentally inputted less than I actually put in the tank and then had to pay for gas when I actually put enough gas in the truck! Not fair.Christy R.
Customer did not leave a comment.David P.
Customer did not leave a comment.Amina B.
My camera wouldn't open with the Uhaul app (iPhone) so I had to borrow my friends Samsung in order to verify my identityRosemary K.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.Lerron W.
Not critical of location but the PROCESS of reserving at one site 2101 Adams, being sent to another site for pick-up, not being able to get a "password", waiting 2 hours to assume custody.... messed up!roxie H.
Customer did not leave a comment.Willard A.
Was very bad customer service and the guy in there doesn't know English at all and was very bad customer serviceMohammad E.