Extremely Disappointing Experience – Never Again I had a U-Haul reservation scheduled for 7:30 a.m., but when I arrived, neither the website nor the app was working, leaving me unable to access the information needed to unlock my truck. I tried calling for assistance, but no one answered. I went inside the store, where I was given another phone number to call, and that person never answered either. I even drove to another U-Haul location, only to be told they couldn’t help me. Meanwhile, I had movers scheduled to arrive at my house at 8 a.m. They ended up sitting around for an hour and a half because I had no truck for them to load. As a result of U-Haul’s technical issues and complete lack of customer support, I had to pay an additional $200 in moving expenses. What should have been a straightforward moving day turned into an incredibly frustrating and expensive experience. The lack of accountability, assistance, and basic customer service was unacceptable. I did everything I was supposed to do, yet I was the one left paying for U-Haul’s failures. I will never use U-Haul again and would strongly discourage others from relying on them for an important move.
Jolanda W
Ultra Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Diego, CA 92104
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkExcellent location
Anis MGreat service
Makiya CParking was extremely tight.
Wyatt EWould not recommend anyone there also we are going to use uhaul to go to Maine but might look somewhere else for our moving needs
Christopher L