Customer Reviews for Ultramar Gas Station
(U-Haul Neighborhood Dealer)

Rating:

5.0

Not renting vans from U-haul again. Will go with Home Depot for unlimited mileage. Today's rental was just too expensive.

Rating:

3.0

Staff has to handle many things at the same time. Gas pump, propane, u-haul.

Rating:

1.0

Rude and disrespectful behaviour by staff. Highly disappointing and inappropriate.

Rating:

2.0

The staff were very rude / dismissive.

Rating:

3.0

Ottawa location where I picked up from was totally not organized (Gas station location) outside town.

Rating:

5.0

Excellent service! Thank you

Rating:

1.0

The truck condition was so bad and was hard to drive looks like service was done on this truck so long. The truck was so dirty I have to mopped before use.

Rating:

3.0

Well, there were gloves and a napkin in the center console and more gloves in the map pocket on the drivers door. They were pieces of plastic in the cargo area. I cleaned all of that stuff out so I wouldn't get charged a $25 cleaning fee. Do I get $25 back for doing the cleaning?

Rating:

5.0

There was a message on the dash about turning the "tow/haul" off when empty. A suggestion would be to also identify where to turn it off because i could not find it.

Rating:

4.0

I was able to change my reservation from one location to the other. The location I picked up the trailer did not help install it.. trailer was up on the grass. It was difficult to get at and return to the same area with a 5 inch cement ledge.

Rating:

5.0

easy check in, easy check out! great vehicle

Rating:

1.0

Customer service is terrible. Old man at desk doesn’t know how to deal with customers and I personally felt discriminated when a white customer came he started making jokes with him and when I asked him why it’s taking long for me to process the payment he said system is slow and didn’t respond well. I will never recommend anyone also because of store conditions how store is not maintained well and webs everywhere looks like it was last cleaned in 90’s. Terrible service

Rating:

3.0

Clean yes. Sounds like a bearing of universal joint is on the way out

Rating:

5.0

Nil

Rating:

5.0

Clearer billing process

Rating:

2.0

My frustration was that I rented the trailer at my home location but had to pick it up at another location that was 175 km round trip from where I had originally booked. I had a 6 hour trip after lading the trailer so the additional driving was not helpful. I am not sure why Uhaul cannot ensure that a trailer that was booked a month in advance cannot is at the original location requested? Also the attendant at the pick up point was not very have helpful or interested. No help hooking up the trailer that was parked in a bad location and if I was not a reasonably strong person I would not have been able to do it. The trailer itself was great so no concerns there!

Rating:

1.0

They charged me Miles instead of km, I was overcharged around $20 plus tax The odometer is clearly in Km

Rating:

3.0

They are very rude and disrespectful

Rating:

1.0

Cash oh host is never released/refunded to your account. That should be fixed.

Rating:

5.0

When I returned the trailer. The trailers were situated so that it was difficult to get a spot. Dealer should instruct customers to park closer together.

Rating:

1.0

No helping at all. They did not come with me around the car i rented to help me release the emergency car handbreak,they have explain to me from the office and i went by myself trying to find out and i made an mild accident bumpered another car

Rating:

4.0

Really good experience. Process was smooth. Booked the day before. Was served quickly at the counter. 10” truck was clean. Was provided with blankets I rented. Took pictures of fuel level before leaving and after refueling. No issues with service.

Rating:

3.0

Was very close to home and convinient

Rating:

1.0

Fraud location. I paid and was handed over a form with the fuel level. When I dropped off, no one checked the fuel level. No receipt issued. Got home and received a receipt of $140 dollars including $12 fuel charge despite that I fuelded the vehicle. Came back for my refund o my to be told that I should have taken a photo of the fuel level. Would never return and don't recommend anyone to this location.

Rating:

3.0

convenient since it's close to my house

Rating:

5.0

Almost a brand new van in perfect condition. Though I had already pre-registered, there were some delays in processing due to the fact that this is a busy gas station and patrons need to be served and sent on their way. But overall it was a smooth operation and took no more than 10 minutes.

Rating:

3.0

There was an issue with the left turn signal. It was barely visible and if the vehicle's lights were on, you couldn't see it at all

Rating:

5.0

No issues, smooth experience.

Rating:

3.0

Windshield washer fluid was completely empty on a day which I found out while driving. This was not a safe situation as the roads were wet and residual road salt was coating the windshield. I replenished from my own supply. The Asian gentleman that served me was not very pleasant, I believe he is the owner. I would normally do my own pre-inspection on my own vehicle, but I assumed it would be done by provider, my mistake for assuming.

Rating:

5.0

Fast, easy, and great staff dealing with the staff

Rating:

2.0

Trailer had not been cleaned inside. It also had an odour resembling horse manure. We had to remove the dirt before using and had to protect mattresses to a prevent them from getting soiled. My previous experiences using uhaul trailers cannot have been more different. The safetey chain that connects to the back of the vehicle was badly damaged and corroded.

Rating:

3.0

Your app freezes too much

Rating:

1.0

I was scammed at this location. I drove 27 km and filled the 9’ cargo van to the required level and was billed extra 6.7 liters gas, which means according to Uhaul the gas consumption is over 40 liters per 100 km The agent was extremely aggressive when I tried to sort this out. Complaint is filed with Uhaul

Rating:

3.0

Pros Excellent service from the gentleman who served me. Easy reservation process Con The mirrors on the van and windows were very dirty and almost impossible to see out of. The low windshield washer fluid warning light was on when I first picked it up. The van should have clean windows and mirrors and full windshield fluid for each renter.

Rating:

1.0

I got billed wrongly!

Rating:

5.0

The hitch clasps were not able to clasp tightly. There was not a tight secure latch. So there was some clunking /slack/play when transporting the trailer. It feels a bit better with load when empty there is a play in it.

Rating:

5.0

The whole experience was quick, simple, and affordable. Made moving day easier.

Rating:

2.0

Dispute of Fuel Charges – Contract No. 23658650 I am reaching out to dispute the fuel charges applied to Contract No. 23658650 for a UHaul rental at Ultramar Gas Station, 3990 Prince of Wales Dr, Nepean, ON K2C3H2. Upon reviewing the records, both the miles in (126713) and miles out (126722) indicate that the fuel level was at ¼ tank during the return as how it was at pick up. Despite this, a charge for approximately 14L of fuel along with a $30 Fuel Service Fee was applied. As per policy, the Fuel Service Fee should only be charged when the fuel level is below ¼ tank, which was not the case in this instance. I kindly request a review of this charge and an adjustment to reflect the correct fuel level. Please let me know if any further information is required to resolve this matter. Looking forward to your prompt response. Cheers Kaus

Rating:

2.0

They charge me extra for no reason the price is not as was it said

Rating:

4.0

The interior was not so clean. Maybe expected due to seasons and movings. Just not clean as rented car

Rating:

5.0

Good price and service

Rating:

5.0

Always great to deal with!

Rating:

5.0

I rented a truck for the first time, and since the process was easy and convenient, I think I will use it often in the future. However, wouldn’t it be better to replace the old truck with a new one?

Rating:

2.0

Lied to me about how much gas I needed. Then got charged a premium

Rating:

3.0

Should be more friendly and helping attitude.

Rating:

2.0

High mileage vehicle, 1/3 tank of fuel only and no windshield washer. The vehicle was iced up. Would have been nice for them to start the truck earlier so that the windshield was clear. No blankets available even when they were ordered. Was notified an hour before we picked up the truck that they were out of blankets.. Where can someone find moving blankets at the last minute?? Disappointing

Rating:

5.0

Friendly representative. Helpful

Rating:

5.0

Amazing, efficient and knowledgeable service. 11/10 :).

Rating:

1.0

very rude customer service representative when returning the vehicle.