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Sherif M
Customer Reviews for Ultramar Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If you confirm that the reservations is held you are taking a hold on my credit card to hold the truck and all the items I need to order example appliance dolly. I arrive to the location to pick up my truck and dolly and the man at the counter says dolly aren't guaranteed.. it's first come first served... what's the point of reserving something when you don't have it once I arrive. I had a set budget and because the location didn't have what I required. I had to drive to a location 22miles away from the first location. I encured more km/miles because of this making me pay more than originally budgeted. All your trucks should be full of gas. This almost full and forces us to somehow guess at how much Gas is needed to bring the gas back to the original mark. I ended up filling the truck and you guys don't give back if we over filled so know I'm am out another 35dollar because of that. Uhaul is the biggest scam in the world always trying to add more money to the end. Why don't you make things more transparent and say first come first served. Anyways this will be the last time I used uhaul. Very unimpressed
Alexander MNothing to recommend.
marc bI want to understand why it was charged twice a day if I didn't use the truck for 24 hours. I put gasoline and left it at the level above what the gasoline was and you still charged me $12.36
JULIO CAwesome experience. Quick in and out with no hassles and clear explainations
Daniel GMake sure the cab as been cleaned by previous renter.
Michel DVery speedy customer service and very helpful and my experience was wonderful:)
Crystal LFriendly staff, easy communication and a smooth transaction. Will use this location again. 👍🏾
Yvonne DVery rude staff! Very arrogant both old guy and the young guy cameron dont know the name of thr old white guy! Zero customer service never going to come back and reccommed this loaction
pankit kBad service
Saad AThe lady doing the reservation was slow and very snarky.When the customers were getting restless she pointed out this was a no hostile environment.Nobody had said a word but we all had commitments and the reservation would not allow us to book before 9am.She then tried to scam me by adding an insurance option even though I had declined online.She then tried to insist I needed commercial insurance to pull a trailer,which is totally false.
DERYK MDrivers window was left open and it rained so seat was wet
ann dI had problems with the app to use my location. Vehicle was dirty.
Rodrigo GThe chain attachments were very difficult to attach,we had to use a hammer.Our Mazda had a factory installed trailer option.Some u bolts would have helped.
DERYK MSigned up for a trailer, dolly and pads. Showed up and they said they had no dolly or pads, a big part of what I was going to use the trailer for. U-Haul trailer has corrosion all over, a broken rail and a broken backup/license plate light Significant dirt in the trailer The owner made me do the hookup and unhook and didn't bother to check for safety. Worst U-Haul location I've used so far, I'd go to one of the main stores next time even though they are further.
Dean SI love the staff! They're so nice!
Cheryl LThe text messages for reserving and renting are a scam. I returned the truck and followed the links but each time I hit continue after entering the mileage gas and taking a photo of the dash, the page would not load so I assume I will be billed and extra $20 for not filling out the return on line. I tried booking on line and couldn’t the links just don’t work.
randy mUnit was buried in snow & Frozen to the ground - took me a half hour to dig it out. U Haul Rep was very kind but at 78 yrs old - he could not help physically. I reserved a unit with Ramps but was given a unit with no Ramps.
Darren Kterrrible. so far the charge is not finalized.
zhaosan YThe truck we received was from a USA state in a warm climate, and either there was no washer fluid or it was frozen solid. The day we picked up the truck it was -15°c and the roads were messy and we had to stop and use snow to clean the windshield. I had also requested blankets and a furniture dolly but the pickup location informed us when we arrived they had neither available. This was disappointing for us but luckily we had our own backup equipment but others may not have been as lucky. I wasn’t informed that we’d receive a text message to check the equipment before leaving the site and by the time I saw the message we were far enough away from the location I wasn’t able to complete the form. Again, we purchased insurance so I wasn’t too concerned but all these details would have been good to know and be told before we left the building.
Christine FHave more options available at the site located where I reside. In order to rent the size trailer I needed required an hour drive for pick-up and return of the trailer.
Robert GThe location did not have any blankets which I preordered. This left me in a bind.
Alanna MDon,t know!
Daniel SThe back was full of dirt and foam from previous use. I had to borrow a broom and clean it out.
Rob TGreat pricing!
Daniel SThe cab of the truck was not as clean as I expected. It wasn't horrible, but it doesn't look like it has been cleaned in some time. Slight smell of cigarette smoke and small bits of debris and dirt on the floor in the cab. Several contracts from previous customers on the seat and in the glove box. The box of the truck was reasonably clean and ready for our furniture. The two gentlemen I dealt with at the pick-up location were very friendly and quick to answer my questions. Overall I am satisfied with the pickup location but I think a small amount of effort in cleaning would have made a better impression.
Robert SI could move in and out with a great truck I needed. Using remote mobile services, it worked perfectly.
SANG TVery accommodating and pleasant!
rosiland kExcellent experience. Very easy rental.
robert fSteering on both trucks I recently rented was negligible. Wobbly power steering and loose steering wheels made for difficult longer journeys at higher speeds.
Rory MThe app did not allow for the uploaded pictures of damage to be received, the app did not progress past the continue phase to enter the information on vehicle damage. The on-site attendant was helpful and friendly.
William MGreat staff and service. Ready to meet any request. Highly recommended UHAUL dealership.
douglas dUltramar Gas staton parking lot is very busy. You should consider having signage or someone directing traffic during peak hours.
Paul TThe app got stuck and needed to be reloaded a few times. Add timer or something to notify the user that the approval process is happening, because I was unsure if it was actually working.
henry qI ordered furniture pads ( 1 dozen) with my order, however when I picked up the equipment there was nothing there, I asked the representative and he told me that they are not available. Thanks
John GThe iPhone app didn't work at all for pickup or dropoff (no way to even try), but the pickup and dropoff processes at the counter were fast and easy. Next time I won't even try to use the app.
PETERD MEverything was great - very efficient
G-ROBERTA SThe whole process was smooth. Due to the weather conditions, I called in to change the pickup time, and my request was accommodated without a problem. I will definitely use their service next time.
Song WThere was a little confusion with the drop box. There was a slot for the key and a slot for a contract. But it seems that the contract was not really necessary to put in the drop box.
David MThe only reason I gave the location a four versus a five is that it is a VERY busy gas station with high traffic while I was returning the vehicle. The staff handled the traffic well but the volume of traffic made it difficult to return and park the vehicle safely.
Robert KThe rental is not from this location. It's on the other side of the city. Nowhere close to me at all. I'm looking for another rental company so I can cancel my booking because the one they gave me is roughly 40 min both ways away from me.
Alexander MThe advertisement of 19.99$ is really misleading.. the barely mention of 69c per km is a bit much. My bill was over 150$ and I didn't even have it 24 hours. Too much..
John HThe service was amazing - really friendly staff.
Wayne LTrailer in need of some repairs.
Matthew TCustomer service helpful and professional.
Juliano S