Customer Reviews for Ultramar Gas Station
(U-Haul Neighborhood Dealer)

1840 reviews

3990 Prince Of Wales Dr   Nepean, ON K2C3H2

(613) 692-6670

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(613) 692-6670

3990 Prince Of Wales Dr
Nepean, ON K2C3H2

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great and friendly staff! The truck rented appeared may have some slight braking issues. It maybe worth having them checked.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
3.0

Truck was fine, the location date and time got switched three times. Twice the day before, very stressful. The drop off was good though

Brian W. 
Rating:
5.0

Fast pick up service. Truck was clean and well maintained. Drop off was quick too. Very efficient process. Would do it again.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

SIMONANGELO M. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
3.0

Customer did not leave a comment.

GEORGER A. 
Rating:
5.0

Owner is great and very helpful. You can leave your car there if needed. The truck had a full tank. Not like other places where it is sometimes quarter of a tank and you have to estimate how much to get it to that level at return. The online check-in is laborious and then seems to hang at several times. The owner ended up checking me in very fast, and took care of the return, no problem. Super convenient being able to fill up there.

Todd B. 
Rating:
2.0

Rating is mixed. Normally give this location great service. This rental fraught with overwhelming disappointments: - site refused to extend, “ …what do you want me to do?…” - Ottawa Traffic Department - employee … “there is a note on your file to redirect all dealings to a General Manager….(what??) - On Duty Mgr (she refused) “…to extend your rental past an add'l 5hrs…”, she refused to redirect the equipment's next reservation, then she refused to explain her decision or offer a resolution (which is her job), and hung up on me. - I was forced to empty fully loaded trailer onto my own property - As a former General Mgr for the company, I would NEVER have treated a client in this manner and would have gone above and beyond to help the client find a resolution. This time around…1 star…because can't give anything lower.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
3.0

I requested a trolley two and a half weeks prior to my move-in date, and was only told when I was picking up the truck the morning of my move that they didn't actually have a trolley at all (Why offer it as an option/add-on if you can't supply your customers with one?) Then they attempted to accuse me of staining the passenger seat with "paint oil" (?) after I returned the truck... I didn't move any paint at all OR actually place anything on the passenger seat. Got the impression that they were trying to sneak in extra charges when I returned the truck in the exact same condition I found it in (Speaking of which the truck was severely outdated and not in great condition at all, if I'm being honest). I honestly wouldn't suggest this location to friends or family.

Pina F. 
Rating:
5.0

Customer did not leave a comment.

Mohamed I. 
Rating:
2.0

Not as much location problem as U-HAUL. Did reservation 3 weeks in advance with mobile pick up. When I called to verify,the night before, I learned that no set up made even though my reservation had confirmation for this service. I had to have up 1 hr of my reservation. Absolute lack of effort to correct this. Terrible, horrible no good company.

Anna C. 
Rating:
3.0

When I arrived 2 minutes after they opened, the person responsible was outside. When he returned, he had to check the vehicle back in (in the system) before he was able to rent it. About 15 minutes later, I left. The area has very little parking for people renting and I am happy that they are busy but waiting 10 minutes to return is also a hassle

Christa D. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
1.0

I leave the fuel at the same level I picked it up and they charged me an insane amount extra. (I have the pictures to prove it). Super expensive and the extras they charge you are completely overpriced and invented. My experience was a robbery.

Jorge B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
4.0

The trailer I rented had some non working clearance lights and the jack needed greasing. They very easy to deal with, but have to maintain the equipment more carefully.

Greg R. 
Rating:
1.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

zhiying C. 
Rating:
5.0

Great, fast and efficient service.

Darrel Z. 
Rating:
4.0

The truck had a ABS alarm.

Fernando G. 
Rating:
4.0

Might consider telling the employee working there after 5:30 pm, that it is possible to return the trailer and close out the contract online. All I received was “Uhaul closes at 5:30”. Thx

Michael P. 
Rating:
2.0

The person did not go to the vehicle with me. There was some garbage left in the truck. Wrappers (food). Non of the items that I paid for were in the truck. No dolly or furniture pads had to drive across town (25min each way ) to get furniture pads at main u-haul location and had to do the move without the dolly.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Mohamed I. 
Rating:
2.0

Have the person serving the clients wear their mask the whole time. When the client brings back the vehicle and asks for the KMs and gas level to be confirmed suggest the clerk oblige and not be condescending.

Cathy O. 
Rating:
3.0

I ordered a dolly and there weren't any available.

Matthew F. 
Rating:
1.0

Very rude staff

Kareem A. 
Rating:
3.0

Customer did not leave a comment.

nader G. 
Rating:
2.0

No towels, take advantage of clients

Tetyana P. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

I was in a rush and scattered and forgot my hitch ball at home, the agent stayed late to accommodate me. much appreciated.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

My experience exceeded my expectation. Well done!

Jason K. 
Rating:
2.0

The service here is less than courteous, curt and actually condescending!! I used the truck to travel a total of 9 kilometers!!! When I returned it it was still past the full line so when asked if I put gas in it, I said it was still full. I was rudely told that I still needed to fill it. I suggested that a few dollars be added to the bill, the response " no, if you don't put the gas in it, I will have to do it" !!! Lazy, discourteous and just plain rude!!! The least he could have done is state that policy did not allow it, not that it would have made sense but it would have at least been polite!!! So I put $3 worth of gas in it, waited 10 minutes in line and then he had the nerve to thank me for my patronage!!!!! Really, empty words at its most obvious form!!!! Just how stupid can someone think they are calling you to your face without them thinking that you recognize it!!! Also, please explain why I had to send a copy of the front and back of my driver's license when I booked online, if I had to produce it again when I picked up the truck. Certainly looks like to me like this man is too lazy to look up the requested sent ID or I was asked to send it for nothing!!!! When I apologized for taking time to find my Driver's license, this ignorant man actually compared me to his wife in a negative fashion!! Overall, this experience was infuriating!!! This man is a menace to public relations and just cost you any repeat business from me and from anyone who I can influence in any way. Nit that this moronic individual would actually care. His co-worker was obviously embarrassed by him! If he is an employee, he should be fired, there would be no curing that kind of disregard for "women ". If he is a franchisor , he should loose his license, he is a disgrace!!!

Francine L. 
Rating:
5.0

Customer did not leave a comment.

Georges D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Quick, clean and easy!

Sandra E. 
Rating:
5.0

Customer did not leave a comment.

changshuang L. 
Rating:
5.0

Great service overall

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Tumelo P. 
Rating:
4.0

Customer did not leave a comment.

Salah B. 
Rating:
5.0

No complaints!

leanna M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
4.0

Friendly and efficient service

linda H. 
Rating:
5.0

Customer did not leave a comment.

Marcel P. 
Rating:
4.0

I booked some blankets and a dolly but this location doesn't provide them. Other than that it was pretty fast and the truck was clean and ready to go

Leonardo O. 
Rating:
1.0

Hello Madam/Sir, Very bad experience: First, I am charged extra, then, your call center talked to me rudely. I am charged $65 (40+25) more than required on my credit card. I called U-Haul, but my concerns and issues were not heard; the manager did not let me speak. She hung up the phone on me. I felt very disrespectful and disappointed with U-Haul. For the extra charges made; I will be submitting a complaint to Consumer Protection Ontario. Thank you. Regards, Jasjeet 647-376-8561

JASJEET S. 
Rating:
5.0

Customer did not leave a comment.

Mathieu D. 
Rating:
5.0

Customer did not leave a comment.

Ayman S. 
Rating:
5.0

I love the convenience of this location. They always have trucks available and it's a gas station so gassing up before dropping off is a breeze.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

eric T. 
Rating:
4.0

nada

JOHN C. 
Rating:
5.0

Very accommodating as a place to drop off a truck outside of my. home area.

TERRYW S. 
Rating:
5.0

I always pick up on weekends and the Lady that helps is extremely helpful and offers great customer service. Would highly recommend

Golam K. 
Rating:
3.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Fast, efficient and friendly service. No hassle pick-up and drop off. Bonus, as the location is also a gas station, it was easy to top up fuel on return.

Larry B. 
Rating:
2.0

Terrible customer service and the truck smelled like cigarette smoke to which I'm allergic

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

Anabel D. 
Rating:
5.0

Customer did not leave a comment.

Vladimir D. 
Rating:
3.0

N/A

khosrow M. 
Rating:
4.0

Customer did not leave a comment.

Pierre B. 
Rating:
4.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Pornchai P. 
Rating:
5.0

The staff were awesome to deal with, personable and funny. The experience was over the top because of them.

kevin P. 
Rating:
5.0

Went out of their way to ensure I had a vehicle and explained everything to me fully - great servce!

William M. 
Rating:
4.0

Customer did not leave a comment.

Etienne M. 
Rating:
1.0

The man was extremely rude. When I returned the car and went home. Around an hour later, i got a message of extra 24 dollars charge. He didn't tell me that he will charge me extra when i checked out. When i called him, he said it is for extra mileage. I didn't do any extra mileage. He cheated me

ragaee I. 
Rating:
4.0

Only issue was trying to refuel at the location and that was simply because of inconsiderate drivers cutting in front of a 26ft truck that was trying to get to the pumps.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

Unexpected power bump cause the system to go down however staff were well prepared with a back up contingency. Friendly service. Recommend this location.

SHAWNLAWRENCE M. 
Rating:
3.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Easy to drive to Ultramar Gas Station pick up site. Friendly working staff to work with.

Jin L. 
Rating:
5.0

The lady who assisted us at 3990 Prince of Wales location was so over friendly amazing.

Richard D. 
Rating:
2.0

We have been U-Haul customers for a long time. This is our first time renting at Prince of Wales Drive in Nepean Ontario. We took advantage of the online check-in. Upon arrival, the female asked me for my DL and credit card. She then asked if this is our first time to rent at UHaul. I advised that I've rented at other locations in the past. She then mentioned that the procedures are the same for all locations. When I mentioned that it was not exactly the same and that we should just continue with the check-in as I prefer not to argue, the female told me to step out of the store. She then attended to another customer with spiteful intentions. She mentioned that she has the right to refuse service. Refusing service to customers who are disrespectful and/or rude is valid. Having an opinion about a matter however does not make me rude or disrespectful. While this does not reflect UHaul in general, it certainly was not a pleasurable experience. Having read other google reviews for this particular location, it is not a surprise I received such a low level of customer service. As a friendly suggestion, UHaul Corporate HO should engage with their dealers where more than one customer has expressed displeasure. Being a dealer does not entitle anyone to treat customers this way. Not even the owner or CEO of UHaul is entitled to treat customers this way, nobody is.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Sara W. 
Rating:
5.0

Great customer service Thanks

elizabeth W. 
Rating:
1.0

I am sorry to say that this experience was extremely frustrating. We have used Uhaul many times with no issues but the service here was terrible .I will continue to recommend Uhaul but never this location. Thank you Martha

claude D. 
Rating:
5.0

Customer did not leave a comment.

Wendy J. 
Rating:
1.0

The lady at the cash register was so aggressive and didn't even give the dolly that I reserved

Sudhakar reddy R. 
Rating:
5.0

Great service

Paolo R. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
3.0

Customer did not leave a comment.

samantha H. 
Rating:
5.0

Excellent!

Carmelo S. 
Rating:
5.0

Customer did not leave a comment.

BYUNGKEUN J. 
Rating:
3.0

Customer did not leave a comment.

mauro I. 
Rating:
4.0

Customer did not leave a comment.

Robin D. 
Rating:
4.0

Customer did not leave a comment.

Amir E. 
Rating:
5.0

Customer did not leave a comment.

Colin M. 
Rating:
5.0

Very nice people at this location. Extremely friendly and down to earth!

Blaise N. 
Rating:
4.0

Customer did not leave a comment.

alan R. 
Rating:
1.0

Staff are not friendly and made the transaction difficult. Also, I reserved a dolly and moving blankets online, but this location does not offer theses, yet I only found out on arrival.

Otto H. 
Rating:
5.0

Customer did not leave a comment.

walter F. 
Rating:
1.0

I misbooked the date. I drove about 2-3 km to the location and was turned around because of wrong date. When I brought the vehicle back they said nothing could be done and still had to charge me the full fee. I would have appreciated some sort of understanding

AHMED A. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
4.0

easiest place to drop off and/or pick up

JOANA U. 
Rating:
5.0

Customer did not leave a comment.

robin Y. 
Rating:
5.0

Customer did not leave a comment.

Thiruvarangan P. 
No reviews have been submitted for this location.

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