Customer Reviews for Ultramar Gas Station
(U-Haul Neighborhood Dealer)

2,059 reviews

3990 Prince Of Wales Dr   Nepean, ON K2C3H2

(613) 692-6670

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    9 am–5 pm

Services at this Location:

Contact Us

(613) 692-6670

3990 Prince Of Wales Dr
Nepean, ON K2C3H2

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
1.0

The CCR was an inappropriate old man; who made suggestive comments and lude jokes. I was not notified that the Dolly's I had reserved were not equipped.. this is the second truck rental to not provided equipment that is reserved based on your advertisement.

Misha T. 
Rating:
3.0

In general, I would recommend this location to anyone. The owner is great,two thumbs up!... He did everything in his power to get the truck I ordered to be on time... The problem is with uhaul system. It reassigns truck sizes arbitrarily and it is not suitable for everyone... Thank you, the owner of this location for looking into the problem of late arrival for the truck I needed. You are awesome... UHAUL please introduce the strick polocy for late return of trucks and the company will have an ease of ordering the teucks!

Alexey M. 
Rating:
2.0

Poor communication from the 2 men behind the counter No explanation on equipment offered Not very polite

Judi K. 
Rating:
5.0

Customer did not leave a comment.

Rita O. 
Rating:
5.0

The gentleman that works behind the counter at this location is a breath of fresh air. His charm, witt and professionalism is an asset to your business.

Alannah J. 
Rating:
2.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Carterett N. 
Rating:
4.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

Excellent service

osama A. 
Rating:
5.0

Customer did not leave a comment.

André T. 
Rating:
5.0

Very professional

gil P. 
Rating:
4.0

Customer did not leave a comment.

Sylvain G. 
Rating:
3.0

Confirmation took way too long. Slow service

Ali N. 
Rating:
4.0

I book this on the website a couple weeks ago. The website allows me to select a 26' truck but the next day I am told this is not available. The website also allows me to select add-ons, I choose packing blankets. The day before at 5pm I am called and told there will be no blankets. Why ask me if I want this and then wait until the absolute last minute to tell me it is not possible? Totally brutal.

Joel O. 
Rating:
1.0

After my trailer rental was confirmed, I arrived to find no equipment at the location. With U-Haul's help, I was eventually able to find the trailer at another location but thankfully had plenty of time to complete the local move. If I were under time pressure, this could have been a disaster. Disappointed in the experience.

Glen M. 
Rating:
5.0

Nothing, Completely satistied

Chantal L. 
Rating:
5.0

Service was fantastic, will be using it in future

Derek K. 
Rating:
1.0

I completed the checkout online. Then the gas station owner didn't want to take the truck since the lot was getting busy. He wanted me to drive another 30min to another location when I already booked to drop the truck at that location. He also proceeded to help 5 other customers with gas and lotto tickets while I was first in line. I even showed the completed confirmation on my phone and he didn't want to validate it and proceed in closing the application with his tablet. Terrible experience

Jordan E. 
Rating:
5.0

Super friendly and eficient!!!

gil P. 
Rating:
1.0

I reserved a trailer yesterday for six hours. First off, the staff didn't help nor had any clue how to hook up the trailer to a car. He rudely asked me to do it by myself. I literally used a YouTube video to do it. The staff didn't do any safety check for lights on the trailer unlike any U-haul I have been to. (Please ask them to send you the photo of safety checks) once I returned the trailer at 5:15pm. They asked me to back up so the trailer goes on the grass (?!) and threatened me if I don't do that they will charge my credit card for extra fee. They also refused to help me unhook the trailer. Again I watched a YouTube vidoe to figure out how to do it. Anyhow, I left the trailer in the parking lot and told them I can't back up nor it is my job. Anyhow, the staff (owner) was super rude and offensive and I was about to have a fight with him. I tried to call the costumer service twice but after half an hour waiting on line no one answered. I just checked my email and I saw they charged me almost 40$ extra for whatever they could make up. Such a fraud and abuse of contract. I will ask my credit card for a dispute and I am not going to rent any equipment from your neighborhood U-haul anymore because it seems you don't have any supervision on your partners and they abuse the credit cards. I am attaching photos of the drop offs. You can find the hours after 20mins of trying to unhook it. I am just so mad that I am gonna file a dispute for my credit card issuer.

HAMIDREZA T. 
Rating:
5.0

->Pickup; Showed up early, 5 minutes I was out the door and on my way, took a picture of gas level and mileage, vehicle in good shape, clean and ready to go. <-Return; put gas in it at the station to the appropriate same level, took a picture, and returned, out the door in less than 5 minutes 5 STARS I WILL RENT FROM HERE AGAIN

Jeff A. 
Rating:
5.0

Customer did not leave a comment.

Stephane R. 
Rating:
5.0

I wish I knew the woman's name that took care of me, she is a class act and should be running the show. Best experience and will recommend to everyone, such great value. Thank you. Regards, Melanie

melanie B. 
Rating:
5.0

Staff were polite, helpful and incredibly efficient.

Frederick C. 
Rating:
2.0

I drove the pickup truck 26 kilometers yet I had to add 15 litres of gas to fill the tank upon return. Clearly the tank was not full when I took possession of the truck in the morning. So while the fuel gage indicated a full tank it was not full. It is your responsibility to ensure the tank is indeed full. I FEEL LIED TO AND RIPPED OFF, MY TRUST IN YOU IS SEVERELY WEAKENED.

Robert S. 
Rating:
1.0

Employees need better peoples skill.

Everton W. 
Rating:
5.0

The lady that helped me at the front desk was amazing she went out of her way to accommodate me and for that I am grateful. Moving is stressful and this experience was the easiest part. Thank you

louise W. 
Rating:
5.0

Excellent customer service. The staff are very friendly. Amazing experience

Mohammad O. 
Rating:
5.0

Customer did not leave a comment.

Florian P. 
Rating:
3.0

truck was not swept and floor was pretty muddy when I picked up....

JOHN O. 
Rating:
4.0

Good, hassle free experience.

Andrew R. 
Rating:
2.0

The clerk was very rude. He let me know that he doesn't value U-Haul customers. The truck needs maintenance. Uneven tire pressure, engine noise, shaky steering wheel.

NIKOLAY C. 
Rating:
5.0

Customer did not leave a comment.

Ifor T. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
Rating:
1.0

I payed my rent with debit card, then they charged me the same amount on the credit card ! I asked for refund, 5 months passed now and I still didn't get it !

Ali B. 
Rating:
5.0

Make sure the reading for gas is correct. Last client did not accurately record how much gas they left, or, the picture they upoaded was not reviewed, and it was a substantial difference ($40.00 worth or over an eighth of a tank). This caused delays for me when picking up the truck and it was busy and I was on a tight schedule.

Kurt W. 
Rating:
5.0

I reserved a furniture dolly and furniture pads online but the location said they did not have these items. Suggest not having them available to select when booking as I had to make other arrangements at the last minute for a time sensitive move. Was rather inconvenient. Otherwise, location pick up and drop off and the truck were perfect. Thank you.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Aderemi J. 
Rating:
5.0

This was a very pleasant experience during a very stressful time. Moving is always stressful.

Ron S. 
Rating:
3.0

The location is convenient for where I live, however the service could be a little friendlier!

Anna W. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
2.0

Ordered rental of moving pads in the online booking, and was not informed before showing up that they don't have pads available at this location. Declined the SafeMove insurance twice, first when booking on the website and then on the touch screen on site (which froze in the middle of the process), and ended up having to pay for it.

raphael C. 
Rating:
2.0

I arrived at 9:20am,website said open at 8am,person did not want to accept trailer as drop off was Southkeys tire.No answer at Southkeys,voicemail message said voicemail box had not been setup yet.The person at Ultramarine asked me to come back later,I asked him to call whoever could help and he said I was not a nice person!

DERYK M. 
Rating:
3.0

Customer service should be more prompt and more friendly!

Aung T. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
3.0

Customer did not leave a comment.

Tyanna C. 
Rating:
5.0

I rented a 4x7 trailer to go pick up a bike well after 2 hours drive the bike did not fit.cause your trailer is not 4 feet but 3.5 feet .so I wasted 2 hours

Ghislain L. 
Rating:
4.0

Customer did not leave a comment.

JAKE T. 
Rating:
4.0

Polite staff. The vehicle was available on time, in good condition and drove well. It needed minor cleaning of the seat and cab area, but nothing untoward.

Stephen D. 
Rating:
4.0

Customer did not leave a comment.

james L. 
Rating:
5.0

The staff at the location were excellent to deal with and very smooth transaction. The truck looked new but drove like it needed some service.

Joel O. 
Rating:
2.0

The building itself was not professional in appearance (a dirty gas station) and the truck had clearly not been cleaned or even looked at since the previous use (multiple items in the cab and back from previous use). The attendant was polite and friendly but also did not look professional

Brenden W. 
Rating:
5.0

My reservation was for online pickup at 8:00 am. When I logged in, the site said I had to complete the pickup with the owner, and that they wouldn't open until 9:00 am. They were open and service was good. The system should not allow online pickup if you have to go to a person, and the opening hours should be corrected.

TODD B. 
Rating:
5.0

Customer did not leave a comment.

Erick L. 
Rating:
5.0

Great efficient service.

Douglas K. 
Rating:
5.0

Excellent customer service. Nice location. Rented spur of the moment. They took care of me

Margaret L. 
Rating:
3.0

Pretty basic location but no problems with the process

fred T. 
Rating:
5.0

The Uhaul truck needs a lot of maintenance and work on it.

Phillipe A. 
Rating:
3.0

Highly recommend newer/younger staff confirm each aspect of the contract. Don't go by what's on screen. Serious misunderstanding re: coverage. Although rectified…issue AND heated argument could have been avoided if staff verbally verified at time of contract initiation.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Guangzhi X. 
Rating:
5.0

Customer did not leave a comment.

jason L. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
4.0

When I decided to change the dropoff location after picking up the truck, the agent at this location gave me a phone number to help with this but I tried three times and was put on hold for about one our each time but no one assisted with this request, ended in ending the call from my side because in two call I was redirected to the wrong agent in different area out of Ontario.

muftah S. 
Rating:
5.0

Customer did not leave a comment.

Terrence L. 
Rating:
5.0

Customer did not leave a comment.

cathy M. 
Rating:
3.0

Very small parking lot. Guy was busy and just wanted the keys and said to leave. Thought he'd want to do a walk around or count the furniture blankets but no. I was not charged for anything (damage, etc) so it was ok but I think the return should be with both parties in case there is a dispute.

Stephen C. 
Rating:
3.0

My biggest disappointment with Uhaul now for the last 4 or 5 rentals has been the last minute changing of pick up location and time slot...very inconvenient, costly on the extra gas and available mileage and adds extra stress to an already stressful day/situation

Catherina F. 
Rating:
5.0

Customer did not leave a comment.

Guy R. 
Rating:
4.0

Customer did not leave a comment.

Yassine W. 
Rating:
5.0

Customer did not leave a comment.

Kim H. 
Rating:
4.0

Took a little time to be served when picking up the truck (gas clients were prioritized),0000 although I had provided all information online, but the rest was good

Lila T. 
Rating:
4.0

Customer did not leave a comment.

Nabil G. 
Rating:
1.0

Customer service was poor. Both the staff members(morning and evening) don't know how to deal with the customer. They both are awful. Would never go to that location again. Moreover, The truck was full with pets hair.

Mohit S. 
Rating:
1.0

the rental rate is not clear. extra charge too much

Junqing G. 
Rating:
3.0

Had to ask numerous times for assistance in hooking up the trailer. Old person, 75 yrs + assisted however the young person there who should have assisted....was USELESS.

Earl K. 
Rating:
5.0

Attendant was extremely helpful! Went way above and beyond to ensure i was ok, and that I felt comfortable with the rental. Also took the time to talk about cleaning, and return condition. Very impressed!

Ian F. 
Rating:
3.0

At the v

Yunas L. 
Rating:
3.0

Indicated fuel level was inaccurate, agent wasn't able to correct it and I was ultimately billed for fuel that wasn't there to begin with. I had to go through customer service process to get my money refunded.

Ashley B. 
Rating:
5.0

None

SANG TAE K. 
Rating:
4.0

Customer did not leave a comment.

Allan D. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Chun L. 
Rating:
4.0

Customer did not leave a comment.

Ariel L. 
Rating:
5.0

These franchise owners are serious about making the truck rental “smooth “ Best uhaul experience ever

Stephen D. 
Rating:
1.0

Refilled gas (at the same location I picked up the truck) back to exactly where it was (pictures with time stamps to prove) and was still charged $45 for gas and $30 for gas service fee until I called and complained which is when they realized they tried to scam me. I've rented from uhaul and will continue to do so from other locations but this is very dirty business practice at this location.

Avat M. 
Rating:
5.0

I had the most amazing experience at this location. Amazing staff. Truck worked great and the price was extremely fair. Thank you!

John H. 
Rating:
2.0

Manager extremely rude. Do not take care of his clients

Maximino R. 
Rating:
5.0

Customer did not leave a comment.

MICHELCW B. 
Rating:
4.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

Terence M. 
Rating:
3.0

The lady didn't confirm the price and proceed with the payment. I need now to call to get money back since I got overcharged.

Nicolas T. 
Rating:
5.0

Nothing. Check in and checkout very efficient.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

The previous renter ,must have been a painter, we found paint spots everywhere all threw the vehicle. They also needed to give me windshield wash because it was empty. Very quick and easy pick up and drop off. Very helpful. Thanks

David C. 
Rating:
1.0

When I took the truck it was 3/8 so lil less than half a tank so After use I filled the gas filled back at the location to the same but they charged me $33+ tax extra for no reason Why would they at the store have truck not filled with the gas full tank, coz they want to hustle the customer I asked my money back but he was loud and rude with me as if I did some thing wrong I asked him to go back to the truck to check the dashboard and it was at the same point where I took the truck but he don't want to agree with me coz he wants to make almost $40 Bad experience at this location

MANVINDER S. 
Rating:
1.0

Customer did not leave a comment.

Bob C. 
Rating:
5.0

Customer did not leave a comment.

Jacques Q. 
Rating:
1.0

The owners were very rude. They did not help install the trailer and did not safety check before I left. Overall a terrible experience. Upon return no instruction where to park. I unhooked the trailer and they asked me to park it in a completely unreasonable place where my level of back up skills was dangerous. They refused to help, yelled, argued and then charged me 23$. I will never be back.

IAN R. 
No reviews have been submitted for this location.

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