Customer Reviews for Ultramar Gaz Station
(U-Haul Neighborhood Dealer)

Rating:

5.0

RIEN POUR L'INSTANT!

Rating:

5.0

Everything was fine ….keep up the good work

Rating:

5.0

This location is open for extended hours 7 days a week which makes it very convenient.

Rating:

1.0

Nothing everything was perfect no problem with equipment or service thank you

Rating:

2.0

Staff was no trained on returns waited a long time

Rating:

1.0

It was completely burried in snow and frozen Nobody to help on installing on truck Had to pull it out

Rating:

5.0

Good service

Rating:

5.0

The workers there are very pleasent and helpful and take their time in giving you the best service.

Rating:

1.0

My pickup location wasn't open the day I reserved the truck, so I was forced to drive out of my way to a different location, which therefore made me late for my appointment! I was under the impression I could pick it up using my cell phone but that wasn't the case. It was a waste of my time. Very frustrating to say the least

Rating:

5.0

👍

Rating:

5.0

It take's to long to register

Rating:

5.0

I had a discrepancy with fuel gauge not reading right after I just started driving it dropped and ended up using 88 dollars to go to Ottawa and back ????.

Rating:

3.0

The tires were not at the correct inflation level - i.e one tire was 25 psi below recommended levels. As well having a single motorcycle trailer positioned in a rural area rather than a urban center and not allowed to drop off at another location is problematic

Rating:

2.0

Worst experience... the pick up location was too far and was change at the last minute, adding 2 hours driving. The staff was not listening our needs and was not speaking english or french. Very desapointed.

Rating:

3.0

The trailer was in snow. Wasn’t very clean inside. I was on my own getting it free from being frozen to the ground and hitched. My original pick up location was Wilno ON. This agent should be removed completely I messaged to ask that the trailer be ready and the blankets I purchased be inside. When I arrived the lot was unplowed and full of snow with trailers barely accessible. No agent showed up. I ended up calling the number with went unanswered. There was another address which I went to and found a sign on the door stating that it was not a uhaul site and directed me back to the original location. The sign had a phone number on it to arrange pick up. It was out of service. After I spent an hour I called uhaul to change pick up site. The best we could do was Quebec which caused me an extra 2 hours driving plus 45minutes waiting for the administration for my pick up which no help from the agent and I was prepaid (to save time apparently) Uhaul is in the business of moving. Moving typically has a series of time coordinates that need to be met. I had to delay everything afterward now by over 3 hours. I can hitch a trailer myself but I don’t think everyone can. Whith no help wearing shoes in a snow covered lot and having to use my draw bar to smash the frozen trailer from the ground after 7 hours of driving while the agent was inside (with another junior staff member I wasn’t feeling a warm customer reception. I also was told I had to pay $1.23. Reminder everything was prepaid online. The amount was small so after the time this had already taken I just wanted to move one and paid. Very poor experience overall. How can this get more messed up ? The online experience appears to be helpful and offers all types of products and services. Don’t bother as the sites I visited would not have been able to offer anything the Agent in Wilno was a no show and caused a huge delay. The Quebec site I was redirected to was slow and lacklustre.

Rating:

1.0

Sadly, we had a poor experience with the owner of this location. I went into the store and said to the sales representative that I was here to return the trailer rental and that if she could print the invoice so that I could review the total invoice. I informed the sales representative that I would park the trailer and come back inside and pay with my debit card . When I came back inside after removing the trailer from my truck, the owner stepped-in and proceeded to charged my credit card without going over the final invoice with me. I asked them to revert the charges back on my credit card as I was paying with my debit card. But the owner said it’s too late he charged my credit card. I asked to see the final invoice as the total invoice appeared high. Upon request of a copy of the final invoice, I reviewed the invoice and there were 2 charges that were not approved. Charge of 63$ + 90$. The first charge was for a dolly that we did not rent or have with the trailer and the second unauthorized charge was 90$ for optional daily insurance which I did not request. When I asked for a refund of these two unauthorized charges the owner was no in agreement and told me that he already charged my credit card and I should take it up with Uhaul company. This was not a pleasant conversation and certainly not good customer service. This was unprofessional and unpleasant experience, all could of been avoided if only the owner had not acted so harshly and charging my credit card without reviewing the final fees/charges with me, as he would of noticed the erroneous charges, if he just taken the time and practiced good customer service; communicate and review the final invoice with the customers. My spouse was with me during this and he was shocked at how unprofessional this was handled.

Rating:

4.0

Fairly good to deal with, a little unsure what to do to register me.

Rating:

3.0

My pickup location was changed from Gatineau to Bryson at the 11th hour with no real explanation other than there was high demand. This excuse defeats the whole purpose of a reservation. This change cost me a lot of money, stress and lost time. This was a dreadful experience. $60 bucks ( which has not been applied) does not come close to the cost incurred.

Rating:

4.0

I did not like the website, I had to get the owner to reserve for me over the phone. Other than that the experience was cool.

Rating:

5.0

Everything was perfect, Thanks

Rating:

5.0

Despite reserving 2 months in advance, the trailer was not at the location I had selected.

Rating:

5.0

Hire another employee at busy times so clients don't have to wait 10 to 15 minutes at the cash.

Rating:

5.0

Nothing!

Rating:

5.0

Excellent , professional service

Rating:

2.0

The straps need to be replaced on the tow dolly I rented. They were frayed and damaged I have pictures. I connected myself. Adjusted myself. Good thing that I've been renting this type of equipment for over 20 years. When leave I stated the damage. No one looked. It took pictures. When I dropped off did everything myself and gave the different has bar attendant the same information about the the damage. No one looked. I took pictures. I'm happy I got done what I needed to done so overall I'm fine. But not sure other less knowledge would fair out. I pritty much did everything myself. Discount?

Rating:

5.0

The web site reservation did not work well on my phone. Went through and made my selections but when I confirmed some had changed. It was corrected at pick up location. In the end it all worked out great. 5 stars!

Rating:

3.0

I reserved a uhaul (10’) 9 days before my pick up and less than 24h before I got a call saying there was no uhaul for me anymore and there were none available in Ottawa... this was unacceptable since I was moving the next day. I called back and got a new reservation for Almonte For a 20’ truck and that very day the Uhaul which was reserved for me was taken. They then reserved me something an HOUR away in Quebec. I had no choice but to go because uhaul put me in a jam and I couldn’t reserve any other company for my move because it was last minute. Once I got the uhaul it was fine, but because of the poor service I had to get the uhaul later than what I wanted so it Made the 7h move unbearable. I will never rent from uhaul again, this was unacceptable and such poor service. I would never recommend uhaul to anyone. This company should be ashamed.

Rating:

5.0

Have your trailers inspected for wear because no doubt this is why it’s all over the road o and by the way the trailer brakes don’t work on trailer

Rating:

5.0

The website didn't work but in person, the staff were efficient and friendly.

Rating:

5.0

This location is doing everything that we would want to see. Knowlegable, efficient, friendly, informative..... Just overall good people. This was our second time there and we'll continue using this location. Thank you for your service.

Rating:

4.0

Friendly staff. Good service

Rating:

1.0

First off we booked our truck one month before pick up at the ultramar gas station in bryson quebec. The man owner of the gas station tried to over charge us by an extra 200.00 bucks. When our rated was 121.00 plus our moving pads an dolly. He didnt know how to use the computer system. To where we had to wait over an hour to leave with the truck from there yard. My self an wife called uhaul over this matter. Plus on top of that we got one load to our new home. An found that a outter tire had an hole in the side wall. So we called uhaul road side to report it. The lady said she call me back in 30mins well that never happen .. After 2 hours i called u haul back to find out that this lady i spoke to never even put the call out for help. So this second lady i spoke with from u haul stated for sure someone will call us back this time. 2 hours go by so a total of 4 hours now. We get a call from a man an tells us they dont have any service locations around us to come change the tire an could we drive the uhaul back to the dealer 40mins away. Like what the hell u pay for the road side help then your told no noone can help u wtf.. So as we still didnt feel safe to drive it we did. Back to the ultramar gas bar.. An again the same man took him over another hour to do a exchange of another truck. To where my wife an i had to call u haul again... Out of all my years using uhaul this is an has been the worse expericance in my life . an having kids with us on our move... I feel with all of this that my self an family should be fully reimbursted all if our money back plus our gas that we had to put in both truck of 120.00 on top of 154.00.. With all of this that happen we didnt get done are move until 230am in the morning mean while we picked up the first truck at 9am in the morning.. If uhaul dont make this right an reemburse us money back. Plus on top of all of this we had to have the second truck back at 9am after getting our move dont at 230am... Serious....then i will be reporting them to the better bussness buro. An will be making a public post to the local news where we live. I feel after all that happen an the hold up we should be fully rembursted our money. We could have been stuck on the side of the road with no help... An with kids. If uhaul dont correct this an there service problem on top of what ive already stated this is an was our last time using uhaul. An in the future will will use any other company out there like buget ect.. So i hope uhaul gets in touch with me asap.

Rating:

1.0

Over 100 packing blankets in back of truck took up to much room and I was not able to get my load in not happy at all

Rating:

5.0

nothing good service

Rating:

2.0

Constantly bumped for gas bar business. Owner was arrogant and not helpful nor knowledgeable about uhaul computer. Will not ever go there again after it taking over 1 hour to return my rentals.

Rating:

3.0

Inept staff with computer. Located inside busy gas bar. Kept getting bumped for gas station traffic and customers. Took almost an hour to return truck and trailer. Very frustrating.

Rating:

5.0

Nothing, everything was excellent, thank you.

Rating:

4.0

We did the online check in and had to do it again at the Bryson Qc. location, I think U-haul should fix this problem, it a online waist of time. We reserved our equipment in Mansfield qc. but nobody showed up at this location the morning we wher supposed to pick it up. Ultramar in Bryson saved the day,

Rating:

4.0

Le niveau d'essence indiqué lors de la location n'était pas le même que le niveau réel. J'ai dû débourser de frais additionnel d'essence afin de ne pas d'avoir un surcharge. :0(

Rating:

2.0

make sure damage is marked and the link for pics works. I could not send pics of all the damage. Make sure the truck is clean it was filthy it took 1.5 hrs to rent the truck. not acceptable

Rating:

2.0

-Vehicle was dirty in cab and box. -Summer tires in winter(illegal in our province) but vehicle has Arizona plates, dont think they get much snow lol. -Brakes spongee -Steering was loose -Vehicle needs a wheel balancing pulls to the right. -Not filled with gas, which makes it a guessing game when you have to put gas back in truck. (I was told to fill it until the gas needle is where it was when you started. REALLY! • if vehicle is full of gas when picked up, renter simply has to top it up and no fuss no must. -Was not asked to sign a contract, which seem strange on a Rental vehicle. Staff was very friendly, courteous and respectful. ° I believe this would fall to your fleet maintenance team. Yes I would rent again your rates a very reasonable.

Rating:

5.0

I was kind of disappointed with the 6x12 closed in trailer , thought it would be much higher inside , rented it to get a fridge and stove but couldnt get the fridge in...too low. Everything else was great.

Rating:

5.0

nothing

Rating:

4.0

There was an issue trying to print the receipt. The clerk was very persistant and finally suceeded. She made the experience very acceptable.

Rating:

1.0

Clean out the truck

Rating:

5.0

I am not happy that I was guaranteed a truck in Mansfield QC and in the end nobody notified me that I had to go 20 minutes out of my way to pick up a truck in Bryson,QC..unacceptable and I would like someone to contact me regarding some compensation for the mistake.