Customer Reviews for Uncle Bobs Auto & Truck Repair
(U-Haul Neighborhood Dealer)

438 reviews

3995 Cliffside Dr   Farmington, NM 87402
(Turn North at Cliffside Dr at the Webb Chevrolet)

(505) 716-4438

Location Hours

  • Monday - Friday:
    8 am - 11 am / 12 pm - 5:30 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(505) 716-4438

3995 Cliffside Dr
Farmington, NM 87402
(Turn North at Cliffside Dr at the Webb Chevrolet)

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 11 am / 12 pm - 5:30 pm
  • Saturday - Sunday:
    Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing- great experience over all

Kris E. 
Rating:
5.0

The Lady that helped us was so very helpful, used different places before, best experience ever with u-hual dealer. If ever need again will request this dealer.

elizabeth P. 
Rating:
5.0

There is nothing to improve. I rent from Uncle Bob's all the time. Customer service is top notch with a friendly attitude. I never even consider renting from another location.

Christopher B. 
Rating:
5.0

No tongue jack is stupid. I hurt my back. Your explanations of not being unhooked is also stupid, all situations are different and the advantages of a trailer are being able to disconnect.

Mike W. 
Rating:
5.0

Good job

Eileen P. 
Rating:
5.0

Customer did not leave a comment.

Herby B. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
4.0

Customer did not leave a comment.

Jeremy G. 
Rating:
5.0

Customer did not leave a comment.

Herbert K. 
Rating:
5.0

Barbra was very nice I am glad to find a nice person in Farmington NM. Thank you for being nice. The men at the UHaul on Main ST. were confrontational, rude and racist.

Allison C. 
Rating:
5.0

Not much really

Connie R. 
Rating:
5.0

Excellent service.

DAVE F. 
Rating:
5.0

Customer did not leave a comment.

cecilia G. 
Rating:
5.0

Customer did not leave a comment.

Marcus A. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT I. 
Rating:
5.0

Nothing. She helped me get the trailer I needed and helped with getting extra days. Thank you!!!

Roger D. 
Rating:
2.0

The cost of the trailer was far more, nearly double, what the UHaul website said it would be. That is unacceptable!

David R. 
Rating:
4.0

Customer did not leave a comment.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Antonio F. 
Rating:
5.0

Customer did not leave a comment.

Chester H. 
Rating:
5.0

Install running lights, no don't think so.

CLAUDE W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
5.0

Customer did not leave a comment.

Casey N. 
Rating:
5.0

It was fast and easy when I needed it. Thank you!

Katrina S. 
Rating:
5.0

Great service

lizeth M. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

She did excellent in getting me my transport trailer and hooking it up. Thanks!

Kevin D. 
Rating:
4.0

The experience was great just don't schedule your pickup for 11:00 am she will be at lunch and you will have to come back at noon!

Robin Leon R. 
Rating:
5.0

Wonderful costumer service very friendly. Fast n friendly

Stacey D. 
Rating:
5.0

Make the key drop box slit a little bit wider so that keys can be dropped in without forcing the fab in the slot. It was a bit hard to get them in it.

april A. 
Rating:
5.0

Nice people. Good experience. Thank you

CLAY J. 
Rating:
4.0

Office smells like cigarette smoke. Lady who helped was very nice. Tires on the trailer were fairly worn.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
4.0

Always verify mileage and gas gauge. Truck was noted as having half tank and only had 1/4 tank. This has happened twice now. Not sure if there is a way for uhaul reps to make a little extra on the side by specifying trucks having more fuel than actual.

chris K. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
4.0

After going through the whole rental process, I was told that there was an eAlert on my account and that I would have to contact U-Haul. After spending a long time on hold and being shuffled from one department to another, I was told It was regarding an incident that I had already settled two months earlier. The agent DID resolve the issue and I WAS able to rent when I went back, but this was an embarrassing and frustrating waste of time. If I had been informed of the issue when I made my reservation online, this could all have been avoided.

Robert M. 
Rating:
5.0

Goeeod quality s

Sheila D. 
Rating:
5.0

Customer did not leave a comment.

Rodney W. 
Rating:
5.0

Customer did not leave a comment.

Johnny O. 
Rating:
5.0

The rental lady was very helpful and knew what she was doing and I was in and out there quick

Steve E. 
Rating:
4.0

Tail lights didn't work on the trailer. only found out after driving in the dark.

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

I can't think of another thing that they could have done better at Uncle Bob's. Everyone is friendly and a pleasure to speak with. Thank you, Richard

Richard R. 
Rating:
5.0

Add cruise control to the vehicies

VERNE A. 
Rating:
5.0

Beverly was great!

Sara A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
5.0

After loading about 1/3 of the truck, a trip to the storage facility, the check engine light came on. This delayed the loading but the mechanic said it was okay to take. He cleared the light but it came on half way to our destination. This could have been a big deal. The trip went on uneventful.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Grant K. 
Rating:
3.0

Customer did not leave a comment.

Pinnacle SW E. 
Rating:
5.0

I was having troubles accessing and scheduling an auto transport trailer rental on the website. I used different browsers and my phone but eventually called directly. The hold time was a little long (~6 mins) however, the rest from scheduling to pickup to drop off was simple, effortless and contactless. Thanks for 75 years, U-Haul!

samuel U. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Great Customer Service And The Vehicle Was In Great Shape And Sanatized Couldn't Ask For Anything Else

Antonio P. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

No improvements needed! Uncle Bob's is a top notch company and always provides excellent customer service

Sharysse B. 
Rating:
5.0

Great people, excellent service. The only place I rent from in town.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

The trailer had dirt all over it.

Ken S. 
Rating:
5.0

The service was satisfactory. I recommend this place because they answered all my questions and were able to give me prices with discounts.

Reachell C. 
Rating:
4.0

Customer did not leave a comment.

Connie C. 
Rating:
3.0

Customer did not leave a comment.

KATHRYN M. 
Rating:
5.0

Customer did not leave a comment.

GORDON B. 
Rating:
1.0

Employees that helped hook up the trailer were very friendly. Employee that does the check in process is extremely rude and overall unhelpful. The owner of this location is rude to his customers. The location has absolutely no after hours drop off are which makes is near impossible to return equipment when the business is not open. I hate dealing with this location but the are the only location on my town that has the equipment that I regularly rent. Very dissatisfied customer

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Keep providing good equipment for people needing to move things across country.

Jim P. 
Rating:
5.0

Staff was very helpful.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Phillip E. 
Rating:
5.0

Customer did not leave a comment.

joshway S. 
Rating:
5.0

Customer did not leave a comment.

ALEX A. 
Rating:
3.0

Customer did not leave a comment.

Adam B. 
Rating:
3.0

It was fine m

William C. 
Rating:
5.0

Super nice and made the check in process seamless.

Seleen C. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
3.0

I would recommend doing a walk around with the customer instead of just having them do it on the phone. Also I would let them know if there where concerns about the vehicle Devore it left the facility.

Stormie J S. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Beverly was beyond fantastic!

Mike M. 
Rating:
5.0

Almost like visiting family! These folks give you service.

sherwood H. 
Rating:
1.0

This is the worst possible place to drop off. There is no easy way to back a trailer into this small lot! TERRIBLE!!!

Jack G. 
Rating:
1.0

Do not ever use U-haul. Go Ryder or Penske or Home Depot or Lowe's. Poorest customer service ever at the local level or the corporate level. Corporate wide issue of NO CUSTOMER SERVICE!!!!!! Local retailers regardless of city or state all act the same. Take your business elsewhere. U-Haul has a serious cancer within the entire organization. They don't take care of customers. PERIOD. I will never ever use U-Haul again. I DO NOT RECOMMEND U-HAUL IN ANY WAY, SHAPE OR FORM. Thumbs down!!!!!!!!!!!!!

Jack C. 
Rating:
3.0

Customer did not leave a comment.

william F. 
Rating:
3.0

Customer did not leave a comment.

Minerva M. 
Rating:
5.0

Customer did not leave a comment.

ROB S. 
Rating:
3.0

Customer did not leave a comment.

Doris F. 
Rating:
4.0

Customer did not leave a comment.

susann C. 
Rating:
5.0

Customer did not leave a comment.

DAWN S. 
Rating:
5.0

Real nice lady that helped us!!!!

Julie B. 
Rating:
5.0

Uncle Bob's is the best!

William B. 
Rating:
5.0

Just keep up the great work?

Eugene B. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
4.0

Was given a location to drop off the U-Haul trailer but when we got there they said they were too full to take the trailer and sent me to another location

andrew M. 
Rating:
3.0

The phone number below Uncle Bob's was NOT the correct number for that return center. When I called the number listed (505-716-4438) is NOT the number to Uncle Bob's center, so when I called that number and asked if they were open, they said until 5. When I got to Uncle Bob's at 4:00 and it was padlocked, I called the number above again for assistance and got terrible customer service from that man. SO uhaul should verify that the information on the contract is CORRECT so that this cannot happen. I was sitting at the gate AND there was no place to back up because of the lack of visibility so I am lucky I did not have to spend the night there. I could not unhook the trailer because it was pointed downhill since the driveway was so steep. I am very dissatisfied with uhaul for the misinformation on my contract and the numerous times I had to call to try to get assistance. Finally, someone was on the line to talk me through the unhook, in the meantime another dropoff came and did the work. I won't be using uhaul again because of this issue of incorrect information on the contract (wrong phone number) and the terrible customer service I received at that number listed above). I called 3:18 pm on Dec 2nd to verify they were open, and again at 3:50 and 3:55 pm on Dec 2nd when I arrived at the closed shop, on a steep driveway with nowhere to go.

Michele B. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

jeff J. 
Rating:
4.0

Customer did not leave a comment.

LONNY R. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
No reviews have been submitted for this location.

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