I had never used to contactless rental before. It took me a few minutes to figure it out but once into the system it went very cleanly. I have used the self return system so that was as easy as always. I wll not be afraid to use the contactless system from now on.CLAYTON C.
Customer Reviews for Underdogs Unlimited
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Crazy hard to locate. High traffic area and difficult to get to. Was cluttered.Nancy D.
Customer did not leave a comment.Paul M.
Process was much smoother than any other locations. Trust is the common denominator through process. You give them your information they need, they give you the key no question ask. Highly recommend to people.Juanito V.
Windshield was bug covered and dirty on the inside. Seems like this location is there only to initiate the required paperwork and never do anything for the equipment. There assistance at the initial rental setup was not the greatest.Richard B.
I asked for a one way trip vehicle. Upon ending up at a u haul at my final destination, come to find out they did not write up my contract as such. We had to drive the u haul back to the original store and add additional mileage. When we called the next day to tell them this, they just told us we should have left it at another store (the other store would not accept it as it was a privately owned u haul) and there was no means to rectify the error on their end or nothing. We ended up having to pay double the cost to drive the truck back to its original location. I feel like it was a scheme on this small business as it was their only truck and they were trying to make money any way possible. They will says it's a one way truck and the key will say the same, but once you try to return it, they will force you to return it to their location since they own the truck. Avoid this place, bad business practices.Cody B.
Easy go service. Vehicle overall good conditionWilliam G.
I picked up a van that had few pieces of paper, barely noticeable. Obviously it wasn't a big deal to me. I used the van to pick up a load of TVs, dresser and my beds. After returning it, I was charged $15 as cleaning fees. When I called to inquire why I was charged, I was so rudely berated by the employee who basically said he cannot make me see the dirt I was being charged for. I got a copy of the picture and did not see any dirt other than the discoloration of the mat. Secondly, I did not pick up anything that had dirt and could not have left dirt in there. My biggest issue is not the matter of the $15, but how rude the rep was. i will never go to Uhaul again and I will tell everyone I know not to go there. This is utterly ridiculous and the organization should be ashamed of itself for hiring such a rude individual. Additionally, I am going to file a dispute for wrongful charges. I have time for idiots who want to be petty and rude.CLEMENT O.
We'll pick up was easy. Drop off was not. I was having trouble when I went to drop off. I thought the store was open but it wasn't so I went to the online account and was having trouble because it wouldn't take the mileage. It kept saying the number was too low. I had to chat with someone where they said I had to add a zero. So I was trying to do that but it wouldn't let me go to the beginning because I was on the chat. Eventually the chat was cut off, so i started over, then it went through but by that time I was over on my time, so I believe I was charged extra,. Other than the trouble I had returning it, the rest was good. I'll know next time to add a zero.Christine C.
Customer did not leave a comment.johnny D.
Customer did not leave a comment.Donal L.
I can't think of any improvements needed. Everything about the rental was easy.Tina C.
Very fast service. Thank youCarlos O.
Customer did not leave a comment.Juan N.
Customer did not leave a comment.Ken S.
Nothing.. the service was great and every time i called in the customer support was excellent and very helpfulAmy R.
Customer did not leave a comment.Christian V.
Cari was funny and lighthearted , but also very helpful. I'm grateful for this U-Haul spot . Great job guystherssa C.
Customer did not leave a comment.Xzilia S.
Customer did not leave a comment.Daniel W.
It was clean but the truck keep acting like it was going to stall out. They are charging me for gas which I put the same amount back in when I return it and I have picture of itDebbie R.
Hire people who want to work. The employee was extremely rude and not interested in helping. He didn't want to look over the vehicle with me for inspection. He handed me the key and walked awayâ€¦ didn't say anything and no eye contact. Upon drop off, received the same service. Ridiculous!Leticia S.
Customer did not leave a comment.Jesus G.
Customer did not leave a comment.kenya D.
The website for drop off was difficult. After I uploaded the picture it said I needed to Do something with my settings. I turned it on the same day with more Gas than when I picked it up.Esther G.
Ever went from U-Haul again this particular location has harassed me for no reason as well as Mr Kevin and all this affiliates and I am following a lawsuitTiffanie B.
I had an AWFUL experience at this location with it representative. I rented the truck from 10-2pm, then at 12:30 I requested an extension because the helpers were late, the representative assured me that everything was fine and even told me he'll extended til 4pm free of charge. I took it back at 5:07pm because of traffic, i admit i was in such a rush I forgot to out the gas back to were it was (almost empty anyways). And i take full responsibility for. But i was charged $184 dollars, I didn't know it'll cost the same for me to have the truck for 24 or use it for 4 or 6. When i saw the invoice i called the representative his name is KEN. He was EXTREMELY disrespectful to me, he even laughed at me because i was requesting a refund, he told me that I dropped the truck pass 6, when in reality I dropped it at 5:07pm, before that at 4:49 i called and he told me they were closed for me to just dropped the keys on the box. He disrespected me, lied to me,. Even charged me twice for a dollie, he laughed at me AND hang up on me saying and I quote â€œ i dont know what your talking about yo, its your fault to begin withâ€. Not only I'll like to see if there's anything we can do in regards to my money but also make sure this gets scaled because that person made a nightmare out of my day and also made me feel stupid and mistreated.Luisa penelope F.
Customer did not leave a comment.Susana S.
He was not friendly or very helpful. He was grumpy and unpleasant. He may have been having a bad day.DAVID P.
Better customer service. Also, I would look into the owners. I think they are overall charging people more than they should every rental..Gregory W.
Excellent customer service!Honero E.
Customer did not leave a comment.SRAVAN S.
Great jobANTHONY M.
No immediate help for online pick up. Calling UHaul is the worst, had to wait an hour. I ordered dolly and there was no dolly! I'm expecting refund for this. Online pickup is my worst experience with UHaul, not having immediate help when needed.Elizabeth A.
Customer did not leave a comment.Dave B.
Greatest location on the northwestDAVE B.
Customer did not leave a comment.Juilan G.
Customer did not leave a comment.Michale T.
The place was close, and it seems as if has been close for days. there were several people coming, one of them mention that he has been coming for the last 4 days and it's been close. the website? well I made the reservation input my info and payment then kicks me out saying there was an error... i spend the next hour trying to correct the issue. just to find out that my reservation is been active then a key was missing lost another hour of my reservation... nobody would help besides taking forever to answerJonatan L.
Nothing to add.RICHARD R.
Customer did not leave a comment.Robert I.
Reserved dolly and furniture pads. Items were not available at this location. Charge for items are reflected on invoice. Please correct. Other than that it took a while to get truck as UHAUL site was down at pickup time. No one at location to assist but was able to speak to someone by phone.Joshua R.
Customer did not leave a comment.Sean M.
Customer did not leave a comment.ruben M.
Dog hair in cab. Cargo area not swept well. Nice to have the furniture pads cleaned but would be best to have them fully dry before bagging. Most pads were damp.Curtis L.
Customer did not leave a comment.ANDREAS M.
Customer did not leave a comment.Patrick H.
Customer did not leave a comment.CANDACE G.
No was at the site, despite being there during business hours. An employee from another business had to help me. Hire that person instead!JENNIFER O.
Customer did not leave a comment.FADALE J.
Customer did not leave a comment.George T.
Customer did not leave a comment.Mindy H.
Process was very easy and effortless.Marissa B.
Customer did not leave a comment.SEAN E.
Customer did not leave a comment.Mark J.
Location was easily accessible. The truck was dirty, not so much on the inside, yeah dusty and seemed like it had not been wiped in a couple of months. The outside seemed like some went splashing around and there was all sorts of trash on the bed of the truck ( ie empty water bottles, wrappers, etc). And then at checkout when I stated that it was dirty when I picked up, the system tried charging me for a clean up fee. It was not my mess so I didn't understand why I was being charged for something I was reporting. I had to go back and take my dirty comments off. I refused to pay for something I didn't do. The system needs to be updated to reflect the comments of someone reporting the state of which they find the vehicles. But thank you for the service. I was able to go pick up a table I bought and wouldn't fit in my car. I do appreciate your business. And yes I wild use U- haul again.Adriana L.
close for lunch was not told had to wait in hot sun for reopeningKevin M.
As an older customer I was unable to check in using my android phone. I had to have a member of the staff assist. Upon return, the staff member instructed me to back into a parking spot. I had to back in to a tight parking spot next to a large wide cargo van. I did it but it took a while. I don't think it was my responsibility to have to do that and if there was an accident I would have been responsible for it. I will not be renting from this location again.Paula K.
It would be nice to have a person greet you and check you in. The only option at this location is an online check in, which is unwieldy at best. Had to do mine in a wind storm, which wasn't fun.Howard O.
The office was actually pretty dirty as there was trash/dirt on the floor and trash cans over flowing. With two employee in the office the appearance definitely could have been better.raul R.
Customer did not leave a comment.JACOB J.
Just continue doing what you're doing with the great customer service & efficiency.albert P.
Customer did not leave a comment.ANGELICA BOCANEG H.
Not enough room to park large vehicles.Scott H.
They guys took care of my, great folks.chris R.
the guy that was working at the desk. I dont remember his name but he was a short black man. I ordered a truck to move the day before I come to pick it up. when I showed up the guy told me there was no reservation under my name on his laptop and he started me all over. the next day I found that the location charged me a cancelation fee for $50. I nicely called and asked the guy that why they charged me for cancelation fee and he admit that I had called to cancle and said I dont want the truck anymore, which is a completely lie. what a point for me to called and cancle it then come pick it up. I had to called the customer service and they said there was no call recorded that I called to cancle the truck. I got my $50 refunded but I dont like the way that guy treated me. I deserve honesty!Tai N.
Customer did not leave a comment.John L.
Customer did not leave a comment.joe D.
We paid for an appliance dolly and were given a utility dolly.Joel L.
Customer did not leave a comment.Anthony K.
Customer did not leave a comment.David O.
The service was goodTerry C.
Location was OK, but the ability to pick up the truck via phone was ridiculous. Had to send information more than once, pictures at least three times, and since there was no one there to help, it was very frustrating! I don't think I'll be putting myself through that again.PETE B.
Great location and workers!Rodney S.
Staff was very friendlyRandal H.
My rental process was fast and easy, but a day after return I received a receipt that shows a $15.00 cleaning fee. I drove the truck 16 miles and put two cardboard boxes in it, left no debris or dirt in the cab or rear. Tried to call the office to speak with the gentlemen who rented me the truck 5 times and no one answered. I'm unhappy with the charge without explanation.ryan S.
Customer did not leave a comment.Jimmy L.
Kerry Rhodes was extremely rude and disrespectful. He charged my account with unauthorized fees. Nothing was ever said to me when I dropped the vehicle back off in regards to any additional charges being applied to my account. I called back up to the place to speak with someone and Kerry was very rude and informed me I was wrong and lying. I will never rent from this establishment ever again. The customer service I experienced was horrible and demeaning.Brittney M.
Amazing price and customer serviceStephen V.
I only had one problem was that I could barely reach the gas pedal with the seat all the way forward I'm only 5' 4 Never had that problem I would suggest putting something in the truck for people that need to reach the gas pedal that they can put the hind their back to push them forward a little morePatricia B.
Customer did not leave a comment.michael E.
Kerry was very helpful and certainly an asset to this location and the Uhaul reputation.michael E.
I was charge 25.00 for leaving a gas receive and theirs flyer. They asked if I upload pictures of the truck. I was never advice you wher going to charge 25.00 dollars for a piece of paper. I will never use your service again.Lourdes C.
You only gave me 93 miles to get from Austin to San Antonio it was 120 from location to house. That needs to be looked at unsatGregory W.
Drop off was just a box, no representative was there.Briana K.
Customer did not leave a comment.Debora P.
Not an ideal parking lot, since the businesses are close together. Hard to park the uhaul in a safe spot. Additionally, the actual truck did not seem in good condition. There was something wrong with the engine or transmission, when we turned it on and any time we accelerated it was deafening. It sounded like it was about to burst or something!Gabrielle C.
We had the truck for 3 hours and moved a brand new clean sectional. They charged us a $25 cleaning charge because there was "debris" on the floor. Supposedly they sent us pictures on our receipt and said pictures were not there. The man was not helpful at all. $100 to have a 15 foot truck for 3 hours. Ridiculous.Tyson G.
When I called to make my reservation, I believed that I specified that I wanted to pick the 10 foot truck up at 3817 Parkdale Street in San Antonio. Because I don't have a vehicle, I was already having to ask someone else for a ride & help loading the truck...for which I had no money to pay them, being on a tight budget. Yet, I needed to move my belongings closer to me. As it turned out, I had to go 15 miles out of our way to pick the truck up at the 6923 W. Loop 1604 location. Though I was given mileage credit for the inconvenience to me, the extra distance added more inconvenience to my help's busy schedules. After returning to Temple...Sunday, November 18th, I received a notification to return the truck to the location on Range Rd., which is even further away from the 2 locations I was told I could drop the truck off at when I returned it. On any given day people are generally busy, & or simply unavailable for whatever reason...on a "football Sunday" it's almost impossible to get help unloading & returning a truck. Again, my budget was very tight, yet, I had to get this done a.s.a.p., & be ready for my 10-hour workday Monday morning. When I made the reservation, I was quoted a total of $180.00 for the truck, which included a $10 fee. At the pick up location, I was told I'd be paying $198.00 AFTER TAXES. No on had mentioned the addition of any tax prior to that moment...yet, I needed the truck THEN! When I returned the truck at the Temple location, we were all pressed for time, so I had to leave & stated that the receipt could be emailed to me. I was told that I was to be billed by the pick-up location, then I was told that I was to be billed at the drop-off location (which made more sense). As it turned out, it almost wreaked havoc on my account, because the payment didn't clear as quickly as it should have (based on the timeliness of my financial institution's processing practices/protocol). I had kept checking my account balance to take care of other things (knowing what I had to work with)...I thought the amount had already been deducted & it hadn't. By the time I realized this fact, I had to make a quick adjustment...By The Grace Of God I was able to avoid added fees. Yet, I did have to pay for the adjustment. IN THE FUTURE It Would Be Good Business Practice To INCLUDE TAXES & ANY OTHER ADDED COSTS WHILE QUOTING RENTAL CHARGES...Whether On An Unlimited Income Or Strict Budget...It Shows Genuine Concern To Customers. The Practice of Having Customers Pick Up & Return Rentals To Out-Of-Their-Way Locations Is Un-Ethical & Overrated.ILEVIA S.