Customer Reviews for Unique Cycles West Coast

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Unique Cycles West Coast

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Ben C.
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calvin M.
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Diane H.
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This was the worst experience I have ever had getting a rental. The first location I went to pick it up. Did everything and then they said oh we don't have the truck. Then we said we have one but not for one way. And they were not always wearing their masks or wearing incorrectly. Then they sent me to Rosemead. As I was driving I realized the first location still had my ID. As I go back, Uhaul calls me and says, Rosemead doesn't have the truck. This is after I spoke to uhaul and made them call to make sure before I started driving there. Then they tell me they have one in Monrovia, but they are closed and pick it up at the box. As I am following instructions some man walks up and says you renting a truck. Never says who he is, but then shows me the lock for key was on the truck. Very poor communication. I did get the $50 guarantee credit. But I was charged extra for mileage, which should not have happened before. And something that should have taken half hour to go and pickup and get home, took me an hour and a half. Not a great reflection on Uhaul when I did the rental 5 days in advance. And the $50 guarantee did nothing for my time, gas, and frustration. I have used Uhaul before and this was the worst experience.

JOHN T.
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