Customer Reviews for United Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of United Auto Sales

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Rolf P. on

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The Pick Up location and the trailer were great, No Complaints. But the Drop Off location needs to improve. Called drop off location during business hours, location did not respond. Location called back after I had already left to return trailer. I arrived and no one was at the location to check me in, inspect the trailer, provide a receipt, assist with parking and disconnect and drop the trailer. A person in the business next door said to drop the trailer next to the others in a muddy field.....it was slightly downhill and lifting the tongue was very heavy and difficult....especially since there is no trailer jack on the trailer and there was no one else to drive the truck forward (at the pick up location they used a dolly Jack on concrete and the location manager did the work.) This is NOT Customer Service, there was NO Service, all I got was a sore back. Disappointed?

Craig M. on

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Brian M. on

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Bradley B. on

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I was contracted to return the truck to Quick Mart 2. Upon arrival, I was told I could not leave the truck there and I had to drive it to United Auto Sales because they had contracted to rent it to someone else from that location. When I got there, I could not use the online check in service because the truck was in the "wrong location." I called the 1-800 number, was disconnected at first transfer, called back and told the agent couldn't do anything and he transferred me to a supervisor except I was disconnected again. Now it was after hours and I couldn't call back. I ended up driving back to quick mart and leaving the truck there. They would have to do their own repositioning of the truck. I wasted nearly 2 hours trying to do the drop off location's work for them. I am highly disappointed.

Benjamin J. on

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Best location in Morganton. Easy access for dropping off or picking up trailers.

Beth A. on

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Excellent and efficient customer service—thank you!

Candace S. on

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Make them aware of ramp options. We had a very hard move due to the steep ramp.

david W. on

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Brian M. on

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matthew D. on

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Patrick L. on

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Zane G. on

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John goes above and beyond to help customers and ensure that there experience is pleasurable.

John S. on

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Always good. You can get in and out. Unlike other places you have in Morganton, NC. You should visit them.

zane G. on

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William R. on

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William M. on

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The location was excellent. Your app was an incredible disappointment.

Frank C. on

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I rented a 12x6 enclosed cargo trailer. This trailer was not equipped with a tongue jack resulting in my having to purchase and install one just to be able to handle the disconnecting and reconnecting to the towing vehicle. Why doesn't U-Haul have these already installed on the larger, heavier trailers?

Tim T. on

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It felt like I was an imposition and interrupting his day. Very gruff and unpleasant.

Robert D. on

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I was pleased! I need a truck on the spur of a moment and I was able to get a truck. The only problem I encountered was actually finding a U-Haul vendor. I spent an hour trying to find a U-Haul vendor.

Kelly M. on

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Horrible experience, I will not be using Uhaul again for future moving needs. First off, the location that I selected from U-Hauls website does not exist. It's a closed down gas station. I had to call the 800 number to see if I made a mistake and the clerk told me that my location have been changed but I was never notified. I went to the new location in the clerk working there was extremely rude. The vehicle size I had reserved was unavailable and I had to get a larger truck. The clerk tried to charge me a higher rate for this. Again, I was very dissatisfied with my entire experience.

Mike H. on

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ernie J. on

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Great service! I couldn’t have asked for nicer and friendlier people. The owner hooked up my trailer and checked everything out to ensure a trouble free experience. Most definitely would recommend for a seamless rental!

JEFFREY R. on

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Vince L. on

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Everything is well

Keith P. on

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Nothing, everything went well. Speedy check-in, help with trailer hook-up and friendly service.

Hector R. on

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laura W. on

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John K. on

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paul K. on

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Tom G. on

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daniel L. on

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Rodney R. on

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fred P. on

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great service

William T. on

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sam S. on

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Jerry Dwight H. on

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James W. on

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Neil M. on

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This was a great, effortless rental experience. The folks at United Auto sales were quick, helpful and got me on the road quickly. Great experience!

Jerry H. on

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ANNETTE B. on

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Sean H. on

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Thank you

keith S. on

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fred P. on

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Lawson M. on

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ANNETTE B. on

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Top notch customer service from sales representative. Very high recommendations!!

Dean B. on

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Great selection of clean and well maintained equipment. Friendly and attentive service on pickup and drop off. The best place to rent moving equipment in Morganton.

John K. on

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Scott S. on

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freddie P. on

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David Kevin W. on

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Dean B. on

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I was very disappointed with the return experience. I first attempted to return the trailer to your location at Exxon 1504 Bethel Rd in Morganton. They refused to accept the trailer stating that their computer was down and they couldn't process the return. They told me to take it somewhere else. Even after I told them that I would process the self return using the app. It was clearly a lie and a insult. I then took the trailer to a second location and the business owner admitted he didn't have room on his lot to take it. However he would if needed. He worked with me to find an alternative location a few minutes away. I was happy to work with him. The United Autosales location was easy to access and maneuver around.

Freddie P. on

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Derrick C. on

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I sat up an appointment online for a Friday at 9AM but due to the computers being down I could not pick up the auto-transport at this location. I was provided another location but pick up time was at 11AM. This would not work with my schedule so I had to reschedule for the following day. U-Haul states they will be refunding me $50.00 of the cost so we will see. Other than that I have rented twice from this location not bad to deal with.

Richard W. on

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benjamin J. on

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Great customer service

Sean M. on

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Rick W. on

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Kimberly S. on

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The man at this location was hateful and rude. I would never advise anyone to use this location. Furthermore, I would never purchase a used car from the location either. The U-Haul truck was great and easy to use. My issue is not with U-Haul, it’s with the pick up location only. I highly recommend U-Haul but highly suggest a different location for pick up.

Ron B. on

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JEFFREY R. on

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I have used them on previous occasions for local rentals, and they are very helpful and efficient.

John S. on

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Lisa R. on

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The check in person helped me manage my reservation to better meet my needs and saved me money at the same time.

John S. on

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This was the best experience I have ever had. No problem get to or leaving unit like I have had at other locations.

david P. on

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Matthew S. on

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Youa L. on

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Eugenia H. on

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William L. on

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Good customer service........busy Saturday morning and everyone taken care of in orderly manner

JEFFREY R. on

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The pickup location was great. The folks there know exactly what they are doing and are efficient, helpful, and friendly. The truck is in dire need of balancing or alignment or both. The vibrations were such that I was worried about the joints in the furniture in the back.

Ana C. on

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David D. on

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Jerry Dwight H. on

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Aaron W. on

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David D. on

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Stephen S. on

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Air up tires alignment spray bug spray in the back of box tucks

David D. on

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Mark D. on

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Continue with friendly, professional service

jeff R. on

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Fast & helpful service!

Angie G. on

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Nick R. on

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Clay C. on

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David D. on

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Friendly and Helpful

Rick T. on

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These guys were amazing. Paperwork was ready and they inspected everything before I left the lot which gave me an assurance we were safely on our way. Lot was organized and easily assessable. Awesome experience.

august M. on

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Joseph W. on

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Shari M. on

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Lou S. on

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JOSLYN T. on

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Awesome folks

saunders K. on

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claude H. on

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The guys at United Auto were exceptional ! Very knowledgeable and great service. They are the only place I would go to rent Equipment.

james W. on

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jeff R. on

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RAYMOND L. on

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Khristi S. on

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Deborah S. on

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Rebecca A. on

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Lloyd D. on

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Service was excellent. Personnel were friendly, courteous, and professional. A great experience.

David G. on

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Toya W. on

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James T. on

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