Customer did not leave a comment.Vajinder V.
Customer Reviews for United Lumber & Building Supplies Bolton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dan J.
I had difficulty with the app as it didn't do the live verification. I had to loggin on the internet to make it work. It delayed my pick up by 45 minutes that was frustratingWalter C.
Customer did not leave a comment.Jeff V.
Just received my statement and maybe I'm reading this wrong but it appears I was charged for two days. Not happyMark H.
The self serve idea is terrible! I had so much trouble getting the keys. I'd much prefer dealing with a human being than an app. This whole â€œlocation services â€œ being turned on really screwed things up.Ed K.
Very difficult to manipulate online procedures! Confusing. Lot of fine details! Prefer real peopleMark J.
Oil engine light was on, couldn't tell how many miles you traveled. Self-serve took us an hour to get the vehicle off the lot. We finally went in the store snd the manager helped us, she was great. I would never go to a self serve location again. We did everything online and we couldn't get the combination to get the key. We wasted an hour of valuable moving time.Georgina R.
Customer did not leave a comment.Anthony C.
Easy rental. Smooth processChristopher L.
Took over one hour on hold with customer service to get key code for rental pickup. Van had a pile of blankets left in it.John M.
Change oil light was on and that made checking the odometer reading difficult.Ron W.
The location was goodTom W.
Customer did not leave a comment.Brenda B.
I had issues with the mobile app. I have an Android and the pictures required would not take slowing down the check in and return process. I had to use my wife's iPhone. However the customer service walked me through it and they were very helpful and patient.Nicholas R.
Customer did not leave a comment.David K.
Taking a picture of my licence is an invasion of my personal credentials.... and your system would not even upload my licence pictures after all. A complete waist of time!ben M.
Customer did not leave a comment.nick A.
The cargo van was full of snow and had to remove it but our boxes got wet anyway with the melted snow. I expected some compensation but got none.andrew G.
Service was excellent people were friendly and truck was reliable.Farhad H.
dolly should be put on vehicle when rented - mine was not interior of the cab had scent of cigarette - I'm an ex-smoker and sensitive to this smell in particular I'm not sure that I can recommend U-Haul - the customer service where I picked up the vehicle was exceptional; however, U-Haul does not allow its rental partners the opportunity to make decisions to make the rental experience exceptional. One recommendation would be to simplify the whole rental process in favour of the customer and the customer-facing dealer.Thomas W.
Truck was new therefore in great condition however cab was very dirty with mud everywhere. Had to wash the interior twice. Staff was very polite.Marc F.
Had to clean off snow and ice from truck. Windshield washer fluid did not spray when activated. (no fluid?)Panagiotis P.
Customer did not leave a comment.Daniela B.
Customer did not leave a comment.BORDEN C.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.frank M.
Garbage customer care over the phone. In store was sub-par. Over the phone everyone needs to get fired. Garbagefrancesco M.
Customer did not leave a comment.VINCE C.
Fabulous service! Easy, and convenient. Thank you!Kiersten C.
GREAT SMOOTH EXPERIENCE !!!!!!!!ronald A.
Customer did not leave a comment.john T.
Not happy I got charged two days as I was told that it would be for one day considering the second day was a holidayFRANK V.
Customer did not leave a comment.luigi P.
Customer did not leave a comment.Heidi K.
Friendly staff !joe C.
Customer did not leave a comment.LISA T.
Customer did not leave a comment.Patrick L.
Customer did not leave a comment.Marco P.
Customer did not leave a comment.Norm L.
A/C did not work, not a problem as I only had a short distance to go. If I had had a long distance to go would have been an issue.Rick S.
I would like a partial refund due to an issue with the billing and condition of the truck.adam V.
Customer did not leave a comment.Bruce S.
Location was helpful. Truck was not available on time despite guaranteed reservation. Charged for gas even though I put some in. Only went 20 km total. I had to pay movers extra for waiting around while I waited for truck.sheri B.
The mobile pickup & drop-off service is terrible, very buggy and very frustrating. The form asks for your month and year of birth and DL expiry in a certain order but requires them in the reverse order. I waited over 10 minutes with the chat window for an agent to process my info. The photo upload piece is not clear as to whether it has worked or not and is ready for next one. The return process was even worse and fell apart at the photo of odometer step. I was using an Iphone XMichael O.
Customer did not leave a comment.Philip L.
For this job I rented two dolly's, furniture dolly and 3 dozen blankets, none of which were provided. Please let me know my money for those items should be returned. Also mileage was a lot less than the 25 km quoted. Thank you.John P.
Customer did not leave a comment.Lou M.
The Uhaul computer system was extremely slow and took multiple attempts to work, wasted half hour standing there waiting. The guy called uhaul tech support and they couldn't help.Alex T.
Was not easy to find and our boxes inside the truck got wet from the rain.George H.
Customer did not leave a comment.Franco D.
Maybe speed up the verification process a teensy bit. Otherwise it was great!Rose-Anne S.
There was a bit of a wait when I was picking up the vehicle. No one was available when I arrived.Robert R.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.Pietro R.
The staff mocked me when I observed to them that no furniture blankets were in the vehicle when I picked it up before the hours that the location was open. I will never visit that location again for any reason. They were utter trash. I am actually embarrassed for there total lack of professionalism. I resent the $10 that I was charged for blankets that I booked that weren't there.Dwayne H.
Customer did not leave a comment.lori A.
Customer did not leave a comment.John M.
the van does not have snow tires which would have been helpful as there was black ice and the van did not perform well on a slight inclinemerilyn S.
Systems were down when I can to pickup the vehicle, was told everything was going to be sent via email. Truck was dirty on the inside and smelt like smoke, but being a work truck can't say that it was overly dirty. However upon receiving my invoice I saw that I was charged for over 350 miles worth of travel when in actuality I only travelled 55kms. I have opened a case with U-Haul reference number 2058833 and they're investigating the issue. ThanksDanny K.
Please insure its clean its smell stinky at truck..upgrade system its slow...Ronald O.
I rent from this location frequently, upon pick up the computer kept freezing up which rendered my reservation and stressfree pick up mute! The whole transaction took over 45 minutes!! There was only 1 person working, stafff chatting in the aisles of the store rather than tending to customers AND I was charged a cleaning fee -$30 when the van was filthy when I received it. I returned it in the condition it went out, I'm not sure why I need to pay for someone else's mess!Rose T.
Customer did not leave a comment.dennis B.
The van was not clean inside and the engine oil light was on during the 72 KMS that I rented the van. The representative was very professional and courteous.Rico G.
The service was excellent, I found it very easy and exceptionally fast to rent and get into the vehicle. The only issues I had was that I was not able to drop the vehicle off near where I moved to. Apparently it is due to the fact that it is not a FULL U-Haul location, but a counter in a Home Hardware. However, the gentlemen I dealt with, both on the phone and in person, were exceptionally helpful and made the process easy, which helped lessen my anxiety. Thank you!scott R.
Was not charged the rate I originally saw online; false advertising. I brought car back at 5p on Sunday BEFORE the due back time and yet was charged for it being back the following day.Justine H.
Immediately fire the employee named Merv! I was told both gm pickups were rented out for Sunday but the female employee told me both were available, and we rented one !Greg S.
Very kind staff!Christian R.
Customer did not leave a comment.Wanda B.
Customer did not leave a comment.mahmoud S.
Customer did not leave a comment.kirk A.
Pick up and drop off were fast. Truck was clean. Good experienceRobert M.
We have rented from this location a few times and continue to recommend it to friends and family, as compared to other truck rental choices in Bolton.Gregory D.
The best part was that it was a VERY FAST process when picking up AND dropping off the van with no discrepancies on the bill.Andrew S.
Customer did not leave a comment.Michelle M.
Worst U-Haul experience since I've been renting from U-Haul over the last 14 months. Truck seats were covered in dog hair, there were empty pop bottles and garbage left in the trunk, and the rep at the Home Hardware taking in my return, Merv, didn't seem to care. I will definitely not go back to this location & will even go as far as to consider another company like Penske. I hope someone calls me back as I was thoroughly disappointed.Navdeep D.
Vehicle was not clean inside, full of cat/dog hairJordan R.
Customer did not leave a comment.Michael K.
more inventory of truck sizesJoseph G.
Please do not send Customers home to book the rental online when they are standing at a UHaul desk!Loreto T.
They do not answer the phone even when you call repeatedly. Their "19.95" is a total hoax. They add all kinds of fees, expect to pay three to five times how much they are advertising. The van smelled terrible and was dusty and dirty. I recommend looking into every other possible option before renting a van from Uhaul.Ryan C.
Maintain truck. Ac not working Steering rack/ front end lose and has way too much play. Wouldn't pass safety inspection Alignment way out , truck always pulls left and steering wheel off Center more then 90degreseAlessandro A.
Customer did not leave a comment.alston B.
Service reps not up to date with current UHaul procedures.Ryan H.
Customer did not leave a comment.Francesco P.
Customer did not leave a comment.Vittorio R.
Customer did not leave a comment.Rose H.
Customer did not leave a comment.Jeannette S.
Customer did not leave a comment.Franco D.
I rent cargo vans every 2 months, never would I use this location again. The van smelled like urine, never cleaned, and was disgusting. I tied my matress to a friend car because of how dirty truck was.jane C.
People here seemed to be very annoyed that they have to deal with customers. The guy who inspected the vehicle upon return basically talked to me when he's ten feet away facing away from me... And kept walking really fast.Tho T.
Customer did not leave a comment.mahmoud S.
Customer did not leave a comment.WALID K.
You owe me $657. Where's my money you accidentally charged to my credit card? Staff couldn't access Uhaul account on line, Uhaul contract kept over charging my card, staff didn't know how to fix it and told me my money was refunded to my card on Saturday June 30th, it still has not gone back on my card as of July 02 2018.I Sat on hold with Uhaul two days before I was to move for two hours and still did not get through.I was informed by Uhaul in Bolton Ontario they over booked my truck and I had nothing to move with, they then found me a cargo van. It was $61.00 but the system charged me $719.WHERE'S MY MONEY, PLEASE HELP!paul B.
Customer did not leave a comment.Jan B.
It was an easeful process and the customer service was terrific. Only issue was I booked the day previous but the site did not have any information so they're may not have been a vehicle ready if somewlse had come to this location as a walk in. Had to go through the booking process again. Otherwise it went just perfectMargaret W.
All goodjoe C.
Customer did not leave a comment.lucy M.
Good as is.Elke G.