Customer Reviews for United Mailboxes
(U-Haul Neighborhood Dealer)

Rating:

3.0

slightly laborious check out procedure with all the photos you have to take. gas tank was not as full as claimed

Rating:

4.0

The location had a rate and system that was different from the app as far as dropping off the truck when done but the Lady at the desk was very understanding and transparent when helping me.

Rating:

5.0

Very friendly and well knowledgeable staff.

Rating:

2.0

No instructions verbal or written instructions were given for the van I rented. I asked the owner how to turn the radio from FM to AM he said he didn’t know. The owner didn’t disclose that if one door is unlocked; then all of the doors are unlocked and the doors must be manually locked before leaving. If not, anyone can simply open one of the doors and remove personal items. The insurance he insists renters purchase doesn’t cover stolen items from the vehicle. Traffic was very heavy when I was in route to return the van. I spoke with the owner and let him know. Despite my best efforts I did arrived at 3:07 pm. After checking the vehicle I asked him if the gas level and van was satisfactory. He said yes but was going to charge me a $50.00 late return fee. I was not given a receipt indicating the total amount I was charged. I will contact the California Department of Consumer Affairs, Attorney General and the Better Business Bureau on Monday to see if this practice is legal.

Rating:

1.0

I was charged for a wrong drop off location yet Uhaul instructed me to drop it off to a different location. I am highly disappointed!

Rating:

3.0

Just ok.

Rating:

5.0

Great customer service!

Rating:

1.0

I have made a formal report.

Rating:

5.0

Everyone was so nice! And it was very easy to pick up and drop off.

Rating:

4.0

Prior van renter was late for return and store owner did the best he could to keep me updated with new timing.

Rating:

2.0

They told me to use the self-return QR code option but did not mention the $20 after hours fee. I specifically asked if I should use the QR code option even if the store was still open when I returned the vehicle. They said yes but never mentioned the fee or offered to help with the return when I completed the rental. I emailed asking to refund the afterhours fee, as the van was not returned after hours. I would not have used the QR code return only to pay extra especially because the store was still open. Still waiting to hear back on the refund.

Rating:

5.0

Van has a bunch of gross trash including food and water that I had to clean out.

Rating:

4.0

The return process is a bit complicated for us older folks who prefer the help of a real person, rather than doing everything online! Other than that, everything was great.

Rating:

5.0

Med was so helpful and I'm so grateful to have worked directly with him for my uhaul needs!

Rating:

5.0

Have the land line phone repaired and function

Rating:

5.0

My only location I go to. Hands down great customer service

Rating:

1.0

There was no gas in the van and the fuel light was on. I had to stop and get gas immediately as soon as I left the parking lot. I should get a refund

Rating:

4.0

The app is not easy. It keeps restarting me to take pictures over and over again. Finally finished but it was annoying.

Rating:

5.0

Easy parking. Only place in Beverly Hills. Great customer service - well spoken, clear communication.

Rating:

1.0

They had a lot parking spot they didn’t let me to park my car for 1 hour they said this is for customers and I said I’m also your customers im renting car from here No customer service here they had 6 or 7 empty parking spot

Rating:

5.0

The staff was super helpful and the location was easy and convenient. Overall, great service. The truck definitely needed a wash though. It was dirty when we picked it up.

Rating:

3.0

Staff was friendly and helpful. Exterior of truck was very dirty, looked like it had been parked under a pine tree with needles and sap covering it. Interior was clean. Gas was supposed to be at 1/4, it was on E and I was worried we wouldn't make it to the has station. But we did and left it with nearly 3/4 of a tank. Perhaps we should charge you $8 a gallon for the extra gas that's a $1 cheaper than you were going to charge us.

Rating:

2.0

The Van was FILTHY. Dirty windows (inside & out), crumpled used napkins in the door pocket, water bottle under pass seat, just totally take it or leave it Ville.

Rating:

5.0

Very professional

Rating:

5.0

He made easy for me at 80 to rent a UHaul the experience was pleasant and excellent !!!

Rating:

3.0

The truck outside was disgustingly dirty. The windsheild was covered with dirt. The inside was OK

Rating:

5.0

Cindy was great!

Rating:

5.0

Ty

Rating:

1.0

Was overcharged for driving 50 miles when we only drove 4 miles total. The odometer had not been recorded correctly from the last renter

Rating:

3.0

You should not make customers complete their check-in beforehand, claiming that that saves time, only to then make them repeat the whole check-in process when collecting their vehicle. This not only does not save time, it actually increases time…and frustration. That is what happened on my rental

Rating:

5.0

Thank you so much 🙏🏽❤️

Rating:

5.0

The front desk worker was excellent.

Rating:

5.0

Thank you

Rating:

3.0

There were obvious splotch marks on the floor of the van, and various issues with the outside as well - and the app to take photos is incredibly frustrating. You can only take a single photo of the entire side! So I couldn’t add that a mirror was broken. So annoying. Then despite reporting it as unclean when I picked it up, they charged me for cleaning!!! I had to put in a complaint to get that rectified.

Rating:

5.0

Staff were great. It was quick and easy!!

Rating:

4.0

Overall rental service went great, did have trouble checking out the rental on the online checkout. Had to cancel the reservation and have the store rep rebook in person. Wish the operating hours were longer than 4pm. The sales rep was gracious today allowing me to return the rental by 5pm instead. The return was a breeze so love that. Very convenient and easy.

Rating:

5.0

Everyone at the store was friendly and helpful. Especially Adrianna. She couldn’t have been more willing to go out of her way to make sure that I was satisfied and taken care of. I will definitely be going back. :)

Rating:

5.0

Adriana was very helpful to me. I was not quite skilled with the technology of things. It has been a long time since I rented a truck and she helped me and was pleasant. She also helped me with turning in my vehicle.

Rating:

2.0

I couldn't finish the trip because your program didn't work!

Rating:

5.0

Friendly and pleasant front desk. Good location. Clear communication.

Rating:

5.0

I can’t remember the name of the gentleman who helped me on Sat 2/17, but he was an absolute pleasure to work with! Please put a sign indicating the drop box for the key return. It took me forever to find, as it’s just a tiny cut out slit in a barred window.

Rating:

3.0

U-Haul scheduled me for an 8AM pick-up, though this location didn't open until 9AM and mobile check-in (thru the app) was not accessing my reservation. During that hour of waiting in the parking lot, it became unclear as to whether a vehicle was going to be made available to me at this location. In trying to understand my options, I spoke with several people in U-Haul Customer Service and in the Scheduling Dept. Most of them were helpful & friendly, though one of the Scheduling regional managers that I spoke with grew frustrated at my questions. She advised me to go to an alternate location bkz a vehicle was not assigned to me at this location & when I continued to ask her questions about this, she hung up on me.

Rating:

3.0

The online checkout is not fun. Most people are exhausted after renting and returning their vehicles. So I would reconsider the process being too long, laborious, and tedious. Online is probably okay for 60%, but older renters are looking for the more hands-on checkout (especially when one is returning during work hours). Instructing the customer to do it online vs giving them a choice would have been a MUCH WISER if not smarter CHOICE if you really wanted to improve your experience to above 4.0. BTW, I gave a 4 stars because of the availability of the truck at such late notice.

Rating:

1.0

No dolly was available ….this was a waste of time

Rating:

5.0

Keep up with the great service

Rating:

1.0

loading the pics and condition continued to stop loading. wouldn't allow me to finish check in. person was not helpful and just kept referring to go to the app that I continued to stress was not working. she claimed she would close it out herself and send me an email but didn't.

Rating:

5.0

Nothing everything es excelente

Rating:

1.0

The fuel gauge didn’t work

Rating:

1.0

CHANGE THESE PEOPLE THEY ARE VERY RUDE AND MEAN I HAD TO BROOM INSIDE OF THE VAN &OUTSIDE WAS EXTREMELY DIRTY AS WELL AND I HAD TO PAY $88 ON TOP OF THAT

Rating:

4.0

Extend your hours of operation please 🙏

Rating:

3.0

Was bit of strange and not very customer service that I could not leave my personal vehicle for a couple hours in the parking lot to use the rental vehicle. Service rep at counter justified it as needing to keep the parking lot clear for the Uhaul rentals which doesn't make sense since the uhauls can move in out of the lot and not be impeded by parked cars. Usually a parking lot is designed to fit the parked cars and also allow for vehicles (cars/trucks/vans) to pass through. Or maybe this branch location wasn't intended or best suited to be operating rental moving vehicles but that shouldn't conflict with cars parking in a lot with parking spaces.

Rating:

1.0

The lady Cindy at U-hal was very rude, and unprofessional and would not answer questions or give a receipt

Rating:

5.0

This was super easy! The after hours drop off interface was thorough and straightforward. It was also simple and painless to request an adjustment to my bill - thank you!

Rating:

3.0

The van was dirty and disgusting. They had no other car to give me, it created big problem for me for the delivery and on top of it, they had the nerve to overcharge me. I’m done with uhaul at this point.

Rating:

1.0

I dropped off the vehicle 2 hours early and the representative said I would receive an email receipt within 30 minutes. I didn’t receive the receipt as promised and I called the next morning. U-haul told me the vehicle was never checked in and because the u-haul location wasn’t yet open, they were unable to confirm the vehicle had indeed been returned. I called the location when they opened and was told the person I left the keys with “must have gotten busy and forgot to check the vehicle in.” She was unable to confirm the vehicle had been returned because they were moving vehicles around but I would receive an email confirmation within 30 minutes. I asked to have the manager (“Med”) call me, but he never did. I ultimately received confirmation later that morning. The service at this location is terrible, very unprofessional.

Rating:

2.0

Front staff was not helpful, communicative, or detailed. Gave us equipment and just told us to drop off keys upon returning. Did not communicate that we needed to fill out any online forms. Later find that we are charged a late fee when we only had the vehicle for 2 hours. Called to speak to manager, front staff said manager was not in and that he would give us a call back but we never received one. Called back again and was told the same thing. I just can't trust this location.

Rating:

1.0

Hire better employee the customer service is bad the employee act like you are bothering them when you ask them to help you out. This has to be the worst u-haul I've ever been in and to top it of there no parking you have to park at a meter and it's only a two hr parking that means if your move goes over you screwed.

Rating:

5.0

Great location and very helpful… The staff went above and beyond… Even called me when I left an item in that van… Save my life!

Rating:

5.0

It was my first experience with you guys and it was excellent! Thank you!

Rating:

5.0

Nothing - the guy who runs this location is also awesome and would definitely go back to him.