slightly laborious check out procedure with all the photos you have to take. gas tank was not as full as claimed
JOHN B
United Mailboxes
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Beverly Hills, CA 90211
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The location had a rate and system that was different from the app as far as dropping off the truck when done but the Lady at the desk was very understanding and transparent when helping me.
ANDREW CVery friendly and well knowledgeable staff.
JUAN LNo instructions verbal or written instructions were given for the van I rented. I asked the owner how to turn the radio from FM to AM he said he didn’t know. The owner didn’t disclose that if one door is unlocked; then all of the doors are unlocked and the doors must be manually locked before leaving. If not, anyone can simply open one of the doors and remove personal items. The insurance he insists renters purchase doesn’t cover stolen items from the vehicle. Traffic was very heavy when I was in route to return the van. I spoke with the owner and let him know. Despite my best efforts I did arrived at 3:07 pm. After checking the vehicle I asked him if the gas level and van was satisfactory. He said yes but was going to charge me a $50.00 late return fee. I was not given a receipt indicating the total amount I was charged. I will contact the California Department of Consumer Affairs, Attorney General and the Better Business Bureau on Monday to see if this practice is legal.
JANICE WI was charged for a wrong drop off location yet Uhaul instructed me to drop it off to a different location. I am highly disappointed!
Devan B