Things could not have gone better. The Rocket people were most friendly and helpful.
morgan p
Customer Reviews for United Pacific Rocket 5460
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a vehicle from U-Haul on March 22nd, 2025. At the time of rental, I was charged $81.61, which included an estimated distance of 22 miles. However, on March 26th, I noticed an additional charge of $26.04 to my account without any prior notification or explanation. I have photographic evidence confirming the vehicle was driven exactly 24 miles, and I refueled the gas tank to the original level. Additionally, the vehicle's interior was already unclean at the time of pick-up, and I have documentation of its condition. I think U-Haul should have provided detailed information on why this extra charge was applied.
Mina KCleanest location and easiest u-haul rental I have ever done! The 24 hour location is a definite plus.
Scott AExcellent and personable customer service, a pleasure from beginning to end. Thank you for making it so easy!
Gail SgGreat truck and super helpful person at the pick-up and drop-off.
Richard NLocation is fine, but I was charged $30 for "Safe-Move" coverage which I declined. This may be the location at fault, but most likely is a corporate U-haul mistake. I have a feeling I won't be refunded. We'll see.
NATHAN Nthe receptionist at the gas station was very professional
Alfred VGreat customer service. Vehicle performed as needed. Would rent again.
Nate DBikini clad coffee servers?
David CThe reservation system was VERY problematic ... as in I called to check on it the day before my scheduled move and there was NO GUARANTEED RESERVATION. If I hadn't called the day before it would have been a DISASTER for me. It was NOT the fault of the pickup location although THEY called the U Haul "mothership" and got it fixed for me. THEY saved the day..
William MOvercharged for mileage not driven.
Mich GThe customer service at the U-Haul counter was great. I didn’t get the young ladies name who assisted me but she was amazing.
Audrey Hhidden smart* fee
Zach YStaff were nice and helpful in getting the van and paperwork completed. Van worked fine with no mechanical issues, but the cab was VERY dirty with hair and dust and dirt and didn't smell good either. It seemed like it hadn't been cleaned in a long time, and therefore the "no recommendation" for this location. The cab needed thorough vacuuming and cleaning. The cargo space also was not clean -needed vacuuming.
Jouni KThe location was great, the woman inside was a true angel and the only reason I kept my reservation was due to her kindness and compassion. The app, however, was absolute trash. I attempted to use the process of getting the key through the app system and it was a complete waste of 45min, I ended up in tears, and I will never use Uhaul again and I will tell everyone who listens to avoid U-Haul. The agent on the system was not helpful, the app was glitching and kept shutting down so I had to enter my information multiple times, the calls made to my contacts were not successful not b/c the phones weren't working, but b/c the system is horrendous and the agent was not paying attention to my chats. The only reason I ended up keeping my reservation is b/c I had an extra hour before work and the woman inside the location was an absolute gem and even though I was crying she helped me out with so much kindness. But I will never use U-Haul again.
Elizabeth BBest U-Haul experience I have ever had. Excellent, friendly, efficient service from Christine. Clean, well-running vehicle. No hidden fees. Highly recommend!
Joe DThe truck itself was very dirty and normally I can do a self return and lock dolly’s and such in the truck when I return the vehicle but in the middle of a downpour the attendant made me go back out and get the dolly because she was too lazy. I got no paperwork and the check in text came late this is the worst experience I’ve had renting a uhaul
Sean OGetting my vehicle took way to long
Clarence RThe equipment is not being properly maintained. I rented a van last week, picked it up and got about a mile down the road and the engine low oil warning light came on. Messed up my rental timing.
Alan KProcess was easy and straight forward. Very polite and considerate staff.
Melissa Bnice person helped me
Elizabeth SExtremely professional Service. They went out of their way to render assistance to me with any queries that I may have had (like helping me with articles of the truck that I may not have been very familiar with).
ANTONIO HKris was excellent! I would go back in a heartbeat!
Maria Cit spl went teally well. xlnt customer service
Daniel TOperator was a cashier for a gas station convenience store, pump attendant and uhaul customer service rep all at the same time. Basic routine maintenance was not done on truck. Gear shifter wouldn't engage properly.
DENNIS REveryone was very friendly.
Julia BWhen I returned the van I rented, the staff person said I would be receiving an email in a couple of hours with the final cost based on my actual mileage. That was yesterday, I have not received an email, and therefore have no idea what I was charged for this rental. Telling a customer what they were charged for their business seems like a basic requirement.
Doug CVery nice
Naomi EEasily favorite U-Haul location, gal that checked me in was super nice and super efficient, guy at the pumps was also extraordinarily helpful.
Joel MThis is my second time renting from this location. This location has made renting a U-haul so much easier. It is close by, quick and easy, and the customer service is so delightful. I have rented from other locations that lack that ease and level of customer service.
Sydney BSuper seamless pickup and dropoff and convenient location
Benjamin YThe lady who helped us out was really nice and understood customer service.
ANTHONY MNothing - the staff was great and the location is very convenient.
Jamese ETerrible location. Unhelpful employees
Nathaniel MThe original time I selected was changed. There was no dolly available and they could not give me a discount. The two employees working were very nice but they were the gas station employees and there were no Uhaul employees to be found. The gas station employees working took 45 min to figure out how to rent us the van, the stores iPad was dead so all of it had to be done on the gas station employees personal cell phone. It made a stressful moving day, even more stressful.
Hope MCustomer service was excellent! Helped immediately and was very friendly.
Gerard GSuper friendly, fast check out/in process, excellent customer service!
Kimberly MNo receipt - no one available to check-in truck. Waited until morning, saw charges, have no receipt to dispute. Individual at counter cannot access transactions from previous day and I can only get information from the Regional Manager? I left a message for the RM to call, no call to date. Not the U-Haul experience I'm accustomed to! Thanks!
Ronda LThe person who helped me get the truck was very good.
Dana EThere needs to be someone present who knows how to rent out the equipment on site, at all reserved times. My reservation was for 7 am. No one was there who knew what to do, or even seemed to care. I got out of the shop with my truck after 8 am. The van had been "cleaned", yet was still muddy, and had trash, loose change and reciepts all over the cab and in the back. Last, the amount I was charged was too much by two gallons of fuel. This happened because they switched trucks on my before I left the station, and the new truck had 1/4 less tank of fuel than the first, and they did not change the amount of fuel in their system. I brought the fuel back up to the proper amount, but they charged me anyway!
Joshua WFirst time renter, the counter person was extremely helpful and fast. Return was easy......I'll definitely use this agent on our next move.
Coby DNo printer
DAVID SThere were major issues with the uhaul programming/verifying of my id etc. It took me well over a half hour just to get the keys. The manager? of the location, came out to assist and right away and he had no clue what he was doing. He was zero help. I was late to a pick up location and was only using the damn van for an hour. So. Waste of time and money to uhaul.
Larissa BAfter ordering and paying for the rental online, checking in online, and even even with the managers help at pickup location, it took me 30 minutes to finally receive the keys to the truck. Ridiculous and super frustrating!!
James SGreat service, good truck, friendly people.
David SAll worked great.
Trino AYou ought to supply the vehicles with a full tank of gas so that it would be easier for the renter to refill the gas he uses. We were told to bring it back with half a tank. The vehicle came with a bit more than half a tank (because the last renter guessed wrong) and since we didn't drive that far we still had more than half a tank and so we didn't put in any fuel. Still, the full tank would be more fair all around.
Daniel HFastest service ever
Scott SHave the van’s windows clean, they were pretty dirty. Otherwise, we’ll maintained n excellent advise, directions n service from attendants day n night. Thank you!
Doris KTruck was dirty. Prices are little high. But I would recommend to friends and family
Audreyana BIt would be great if I could order some supplies and pick them up at the location. Since I did not see any there, I bought packing wrap on Amazon instead.
Christine JMy only complaint was that there were not blankets available to rent. Everything else was great, especially the hours. Bringing the truck back late the night before I was supposed to have it back was way easier than waking up and fighting morning traffic.
Nathaniel TVery efficient and helpful.
RONALD WThe wonderful lady who helped us check in and out was simply superb she has the best personality and I just love her!
Gretchen kThere were socks left in the cargo hold meaning it had not been cleaned. I had thought I had specifically rented one of the smaller, narrower vans, but was assigned a larger one and they weren't able to change it. I was delivering tricycles to apartment complexes with small parking lots and this made the deliveries very challenging. The check engine light and change oil soon lights came on immediately and when I called to see what to do about it, the first person I called said they would swap it out, but roadside assistance said it was fine. I would never drive my car with the check engine light on. Location is convenient for me, though understaffed. The staff members themselves were friendly.
Brittany GWow! Such kind and helpful staff. Will come back here again. Wouldn’t go anywhere else for U-Haul.
Charlene BPerson couldn’t get the system to work and had to try several times. Got interrupted by gas station patrons. His colleague came and finished the transaction pretty fast. Overall processing time was about 15 minutes when I did everything online including check in.
John KStaff helping checkin and checkout were very pleasant. Great location and service.
Andrew KThe attendant was great! ... but you should really get them some help, especially the first few days of the month.
John HFast, friendly and professional. It's a great place to rent from. I would definitely rent A Uhaul from this location again and tell friends, family and colleagues. Thank you
Felicia G