I was charged for optional features which I did not approve. I did not see a way to dispute these charges. If I had completed the booking online myself, this might have been avoided- still the rate shouldn’t “optionally” double without approval.
Daniel T
United Pacific Rocket 5460
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97232
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I was overcharged both for gas and for equipment that I didn't request, or even have in the truck. It has taken several attempts of reaching out to customer service, and they still have not completed the refund process yet. The A/C in the truck only worked on the highest setting, one side mirror was non-adjustable, and the driver's side door had to be slammed to close fully. A complete headache from beginning to end.
Joshua FMobile check-in was unavailable because it said the van was not present. It took nearly an hour to pick up my equipment, between chatting with an agent on the app and talking with an employee at the gas station. The employee was able to help, but it took him quite a while to get there.
SHAWN RThere was absolutely no communication about the per mile fee. So an expected 36 dollar plus pay gas transaction just turned into 80 dollar. Never using U-Haul again
Joseph RBe more knowledgeable about the service you provide and be honest and not have hidden fees
Vitalia M