Customer Reviews for Universal Rent to All
(U-Haul Neighborhood Dealer)

415 reviews

7051 E 34 Rd   Cadillac, MI 49601
(Mitchell St)

(231) 775-7104

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(231) 775-7104

7051 E 34 Rd
Cadillac, MI 49601
(Mitchell St)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
2.0

Owner where I rented from was grouchy and unfriendly, as if my business with him was unimportant to him when I checked in the returned truck. Text messages from Uhaul are great IF you are in an area where there is good cell service on your phone.

heather R. 
Rating:
5.0

Not open at drop off location, but it was easy

STEVEN RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Both the delivery and the pick up of the U-Boxes was a challenge due to our steep driveway in the dead of winter. Both drivers showed determination and grit in accomplishing their tasks. In the future you might consider carrying chains for the tires on the donkey.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON MATHEW C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN RUSSELL W. 
Rating:
4.0

Customer did not leave a comment.

Cheryl K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE LEONARD H. 
Rating:
3.0

Customer did not leave a comment.

Crystal S. 
Rating:
3.0

Customer did not leave a comment.

MARGARET DELOISE M. 
Rating:
5.0

Very accommodating always

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Was very helpful and friendly.

James H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

not a thing

BRANDON MICHAEL C. 
Rating:
4.0

Engine light was on the whole time. Called right away to report it. Attendant said ok to drive anyway. Truck ran fine.

Catherine O. 
Rating:
3.0

Customer did not leave a comment.

Anthony R. 
Rating:
4.0

Customer did not leave a comment.

Terry S. 
Rating:
3.0

Rude employee no offer to help and just not professional. Would not recommend this location.

Margie E. 
Rating:
5.0

Universal Rent to all was excellent. Very easy to pickup and drop off. Thank you.

Malcolm I. 
Rating:
4.0

My experience was very good and would use this company again.

Nancy G. 
Rating:
5.0

Customer did not leave a comment.

Nick M. 
Rating:
3.0

Customer did not leave a comment.

JAMY GERALYN B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Just a note there is a young lady there who serviced my need and she did an excellent job start to finish.

JAMY GERALYN B. 
Rating:
3.0

When having customers use your service to deliver the UBox to their ultimate destination, that you coordinate with carriers that service the area. I spent 4+ hours sitting on hold, calling back, being disconnected and given the run around just to try and set up the delivery. As a result of not being able to get this handled timely I was forced to pay another months rent of storage. I will look for other options next time I need a service like this. It was frustrating and time consuming and should not have been.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Customer did not leave a comment.

Hope M. 
Rating:
2.0

They charged me for a Dolly I never received because I said I didn't need one.

James F. 
Rating:
4.0

Customer did not leave a comment.

Rosemarie S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELKEITH M. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

Customer did not leave a comment.

Terrylorne C. 
Rating:
4.0

Customer did not leave a comment.

laura D. 
Rating:
5.0

Customer did not leave a comment.

bonnie M. 
Rating:
3.0

I dropped off on a Sunday, so it was closed. There was an employee who happened to be at location, who volunteered to, and moved the truck to proper return location - going above and beyond his responsibility! Exceptional of him!

DEBORAH K. 
Rating:
5.0

check in was quick, truck clean and seemed well maintained

mark S. 
Rating:
5.0

Customer did not leave a comment.

Rod W. 
Rating:
5.0

Customer did not leave a comment.

randy A. 
Rating:
1.0

Customer Services was rude

KEVINJOHN M. 
Rating:
5.0

Customer did not leave a comment.

CAMERON F. 
Rating:
3.0

Customer did not leave a comment.

Wayne C. 
Rating:
3.0

This store had a lot more trucks then the Gaylord store and seemed to have more dolly's.

Ashley O. 
Rating:
1.0

Customer did not leave a comment.

Jeremy B. 
Rating:
4.0

Customer did not leave a comment.

Lesly C. 
Rating:
3.0

The worker that checked the trailer claimed that it was good to go. The right blinker didn't work at all, and it put us at a risk of being pulled over while during a stressful move.

ERIC MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Beverly V. 
Rating:
5.0

Make online access more user friendly

Robbinrenee S. 
Rating:
4.0

Customer did not leave a comment.

Davidjohn S. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
2.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Carla C. 
Rating:
4.0

Customer did not leave a comment.

mary D. 
Rating:
3.0

Customer did not leave a comment.

Todd N. 
Rating:
3.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
1.0

(The specific location was fine... Uhaul company itself on the other hand...) Uhaul charged me more than once for the same Uhaul. I didn't end up using it, yet still got charged $114 for driving it home which is fine, but then another $804 charged for what I didn't use. I was told I didn't get to have a refund because I made the agreement to drive it cross country, and it's not their fault that I didn't follow through. I did eventually get through to someone who approved giving me my money back. But then after that, when I did in fact rent the uhaul and drive it across country, they gave my personal information out to someone who I have a PPO against, allowing him to find me over 800 miles away. So thanks for that. ?? I will not rent from uhaul again.

Jolanda B. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
3.0

Have properly maintained equipment. My truck had serious steering issues which made driving very nerve-racking and dangerous.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Mason B. 
Rating:
5.0

Very easy to work with

DON C. 
Rating:
1.0

The owner of this location in Cadillac MI is beyond rude. He is arrogant and talks down to you, he has no business being an owner and working with U Haul, I would never let a guy like this represent my company, he is a disgrace as a business owner. I only rent from him because he is the only game in town, but going forward I will drive to another state before I ever use him again. His store is dirty and does not have enough employees working. I am a small business owner myself, and I assure you that if I treated my customers the way he treats his customers, I would be out of business in 6 months. Do yourself a favor, go to a different location to rent anything from U-Haul, do not use this guy in Cadillac MI off Boon Road, unless you want to deal with an arrogant, irresponsible, insensitive you know what, again I would never give such a negative response, but after this last rental I have had it with this owner, he is probably the worst small business owner that I have ever had to work with, just an overall arrogant person that treats you the customer with ZERO RESPECT, terrible, UHAUL should pull his account as he is only bringing down the great U-Haul name, I would never have a guy like this representing my company in any form or fashion, NEVER, do yourself a favor and find another location when renting anything from U-Haul, you will be glad you did, as this guy will definitely ruin your day, that I promise you,

terry W. 
Rating:
5.0

Nothing I could think of very helpful and honest

Chris N. 
Rating:
5.0

Customer did not leave a comment.

Marsha T. 
Rating:
3.0

Customer did not leave a comment.

Todd N. 
Rating:
3.0

Customer did not leave a comment.

Todd N. 
Rating:
5.0

Customer did not leave a comment.

Bruce E. 
Rating:
5.0

I had a broken glass lamp shade in the shipment. I was still pleased with simplicity and ease of the service.

MARK A. 
Rating:
3.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Great service experience

David F. 
Rating:
4.0

Customer did not leave a comment.

Gerald D. 
Rating:
4.0

Customer did not leave a comment.

MIKE J. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
3.0

Customer did not leave a comment.

Laura L. 
Rating:
5.0

Trailer had a vibration towing empty. None when loaded. Informed staff one of the wheel bearings may be going bad. Other than that, great service

Jeffrey E. 
Rating:
3.0

Customer did not leave a comment.

NORMAN P. 
Rating:
5.0

Great people

Bradley P. 
Rating:
4.0

Customer did not leave a comment.

Sallie B. 
Rating:
5.0

Customer did not leave a comment.

alex V. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Terry P. 
Rating:
5.0

Due to extenuating circumstances, I was grateful for them to allow us to use the truck and trailer as storage as we have been waiting to close on our house ....for 4 weeks! No harassment. They knew it was stored just down the street. They were great!

Amy W. 
Rating:
3.0

Customer did not leave a comment.

Eric Z. 
Rating:
4.0

Customer did not leave a comment.

Kimberly L. 
Rating:
1.0

Container was 10 days late because they did not call for pick up. Also they incorrectly informed me that I was suppose to pick up the containers . They would never have arrived at the my starting point if I had not called. On the other had we also rented cubes from a different location and it went well.

Kathryn C. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
2.0

the person setting the rental reserve needs to do the reserve corectly.

Markvernon D. 
Rating:
5.0

Customer did not leave a comment.

Laurie K. 
Rating:
5.0

Customer service was great! Very good place to do business with.

JOHN H. 
Rating:
1.0

Communication has been awful. I ordered the truck and boxes on line. Went to pick it up at Home Town, they said I had to go to this location to get the truck. After we picked up the truck, they told us we had to go back to Home Town to get the boxes.

George J. 
Rating:
4.0

Interaction with the employees was excellent. Only issues were with the computer system.

MITCHELL M. 
Rating:
5.0

Customer did not leave a comment.

Charlesjoseph U. 
Rating:
3.0

Inspect your trucks

TERRI C. 
Rating:
5.0

Great location- closed when I got there, so can't speak to personnel.

jason T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top