Customer Reviews for Universal Rent to All
(U-Haul Neighborhood Dealer)

462 reviews

7051 E 34 Rd   Cadillac, MI 49601
(Mitchell St)

(231) 775-7104

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(231) 775-7104

7051 E 34 Rd
Cadillac, MI 49601
(Mitchell St)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA ANN O. 
Rating:
4.0

Customer did not leave a comment.

CORRY LEE B. 
Rating:
5.0

Customer did not leave a comment.

MARK GERALD F. 
Rating:
5.0

was open on Sunday thank-you

DEBORAH CLARE S. 
Rating:
4.0

Typical rental lication

Earl D. 
Rating:
5.0

Customer did not leave a comment.

REGIE S. 
Rating:
2.0

The extension for the lights was missing which caused us delay until the employee came out and found us there

JEFFREY B. 
Rating:
4.0

In reference to my U-Box arriving on time answer — when we ordered them we were given a date for the delivery of the boxes, but they never showed up and when I called (2 days later) I was told they were not sure when we would get them. Since we had a time constraint, that caused us concern. In the end, we did get them just before we needed them, but with no time to spare.

bonnie C. 
Rating:
5.0

Really smooth shipment of a u pack crate. Arrived in outstanding condition and delivery/pick up was super easy. I would use u hall again if moving.

debbie D. 
Rating:
1.0

Universal Rental are good people. UHaul aren't. I reserved a trailer two weeks early. Got an email a few days before pickup that I had to go to a different location 30 miles away. Oversold trailers. Lights didn't work when I arrived. Had to move that day. Had to rent a 26' truck. $400 vs. $40. And a very stressful move day made worse. UHaul refused to reimburse the difference. Offered me 25% to go away. Terrible Company. Can't hold a reservation, won't fix a problem. Go to Penske.

MICHAEL JON S. 
Rating:
3.0

Customer did not leave a comment.

JAMES NATHAN F. 
Rating:
2.0

Don't charge more than what was quoted

TINA MARIE T. 
Rating:
5.0

Very nice people. Well maintained and orderly establishment. Good service, easy online reservation and in person pickup. Would recommend to others. 😊

DAVID ALAN H. 
Rating:
1.0

Customer did not leave a comment.

KIRKLEN DEAN H. 
Rating:
5.0

Customer did not leave a comment.

JUNELLE TERRELL M. 
Rating:
3.0

Dolly was not in the truck, had to pick up at a different location.

BRIAN JAMES P. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH MARIE S. 
Rating:
3.0

Customer did not leave a comment.

Carol P. 
Rating:
4.0

Customer did not leave a comment.

JEBIDIAH WAYNE S. 
Rating:
3.0

The van ran ok and did what we needed it to do. The pick up site was a little less than desirable as the clerk was listening to other conversations and I felt I was second. There was a little trash in the van - I couldn't get the cruise control to work. After hours drop off was convenient.

PAMELA ANNE-POWE L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Bonnie K. 
Rating:
4.0

My original rental at Lake City Lumber, Lake City, MI never showed up and I was not notified. I went to this location at the last minute for my rental and was able to rent a van.

DANIEL OWEN B. 
Rating:
5.0

Cadillac u haul location was on point, friendly and professional.

Robert H. 
Rating:
1.0

Tried to check in at Universal Rent to Own's location at location at 1921 N. Mitchell street. Agent was unable to check me in at that location. He said my contract number was not a valid number even though I had a printed copy of the contract. He sent me to the Universal Rent it All location on Boon road and told me to park it there and put the keys in the drop box. I did that on July 3 rd. I checked with the Boon road location on July 6 at 10:00AM and the truck still was not checked in. When I took the truck to the Mitchell street location, I had the gas gage on half full. After driving the truck to the Boon road location the needle was on the low side of the mark but it was touching the mark. 4 days later they claimed it was well below half full and charged me for 3 gallons of gas. I now know that I should have done the check in with my cell phone but why didn't the agent suggest that instead of sending me to another location? If I'd done the self check in, I wouldn't have lost 3 gallons of gas driving to another location and evaporation.

LESLIE EUGENE S. 
Rating:
3.0

Customer did not leave a comment.

ed M. 
Rating:
3.0

Customer did not leave a comment.

STEVEN MORLEY G. 
Rating:
3.0

Customer did not leave a comment.

KATE ELISE T. 
Rating:
1.0

Rude and unhelpful.

Karen U. 
Rating:
4.0

Customer did not leave a comment.

TREVOR D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

Super

YUNIER A. 
Rating:
4.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

Everything was so easy.

Dora B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW T. 
Rating:
2.0

Rude sign on the door.

ETHAN RILEY H. 
Rating:
5.0

Customer did not leave a comment.

KYLE ROBERT M. 
Rating:
3.0

The communication was terrible. The truck the was supposed to deliver the u boxes apparently broke down so the boxes could not be delivered. I had to call and set up a time for me to drive 2 hours to pick them up myself! I left multiple messages for the “manager” and could never actually speak to him.

MEGAN REBEKAH G. 
Rating:
5.0

Customer did not leave a comment.

Brandi P. 
Rating:
5.0

Customer did not leave a comment.

PAUL ANTHONY M. 
Rating:
4.0

Drivers delivering and picking boxes this last time were very nice and efficient. Trying to get my boxes from Grand Rapids to Cadillac was more of issue. Part of the issue is that they were supposed to bring Cadillac in January but never got shipped up until April 27

michelle R. 
Rating:
5.0

Customer did not leave a comment.

LINDA KAY P. 
Rating:
5.0

Customer did not leave a comment.

MATHEWD P. 
Rating:
5.0

Great service and information given

STEVEN DAVID G. 
Rating:
5.0

Customer did not leave a comment.

GERALDROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Todd V. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
2.0

Owner where I rented from was grouchy and unfriendly, as if my business with him was unimportant to him when I checked in the returned truck. Text messages from Uhaul are great IF you are in an area where there is good cell service on your phone.

heather R. 
Rating:
5.0

Not open at drop off location, but it was easy

STEVEN RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Both the delivery and the pick up of the U-Boxes was a challenge due to our steep driveway in the dead of winter. Both drivers showed determination and grit in accomplishing their tasks. In the future you might consider carrying chains for the tires on the donkey.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON MATHEW C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN RUSSELL W. 
Rating:
4.0

Customer did not leave a comment.

Cheryl K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE LEONARD H. 
Rating:
3.0

Customer did not leave a comment.

Crystal S. 
Rating:
3.0

Customer did not leave a comment.

MARGARET DELOISE M. 
Rating:
5.0

Very accommodating always

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Was very helpful and friendly.

James H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

not a thing

BRANDON MICHAEL C. 
Rating:
4.0

Engine light was on the whole time. Called right away to report it. Attendant said ok to drive anyway. Truck ran fine.

Catherine O. 
Rating:
3.0

Customer did not leave a comment.

Anthony R. 
Rating:
4.0

Customer did not leave a comment.

Terry S. 
Rating:
3.0

Rude employee no offer to help and just not professional. Would not recommend this location.

Margie E. 
Rating:
5.0

Universal Rent to all was excellent. Very easy to pickup and drop off. Thank you.

Malcolm I. 
Rating:
4.0

My experience was very good and would use this company again.

Nancy G. 
Rating:
5.0

Customer did not leave a comment.

Nick M. 
Rating:
3.0

Customer did not leave a comment.

JAMY GERALYN B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Just a note there is a young lady there who serviced my need and she did an excellent job start to finish.

JAMY GERALYN B. 
Rating:
3.0

When having customers use your service to deliver the UBox to their ultimate destination, that you coordinate with carriers that service the area. I spent 4+ hours sitting on hold, calling back, being disconnected and given the run around just to try and set up the delivery. As a result of not being able to get this handled timely I was forced to pay another months rent of storage. I will look for other options next time I need a service like this. It was frustrating and time consuming and should not have been.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Customer did not leave a comment.

Hope M. 
Rating:
2.0

They charged me for a Dolly I never received because I said I didn't need one.

James F. 
Rating:
4.0

Customer did not leave a comment.

Rosemarie S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELKEITH M. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

Customer did not leave a comment.

Terrylorne C. 
Rating:
4.0

Customer did not leave a comment.

laura D. 
Rating:
5.0

Customer did not leave a comment.

bonnie M. 
Rating:
3.0

I dropped off on a Sunday, so it was closed. There was an employee who happened to be at location, who volunteered to, and moved the truck to proper return location - going above and beyond his responsibility! Exceptional of him!

DEBORAH K. 
Rating:
5.0

check in was quick, truck clean and seemed well maintained

mark S. 
Rating:
5.0

Customer did not leave a comment.

Rod W. 
Rating:
5.0

Customer did not leave a comment.

randy A. 
Rating:
1.0

Customer Services was rude

KEVINJOHN M. 
Rating:
5.0

Customer did not leave a comment.

CAMERON F. 
Rating:
3.0

Customer did not leave a comment.

Wayne C. 
Rating:
3.0

This store had a lot more trucks then the Gaylord store and seemed to have more dolly's.

Ashley O. 
Rating:
1.0

Customer did not leave a comment.

Jeremy B. 
Rating:
4.0

Customer did not leave a comment.

Lesly C. 
Rating:
3.0

The worker that checked the trailer claimed that it was good to go. The right blinker didn't work at all, and it put us at a risk of being pulled over while during a stressful move.

ERIC MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Beverly V. 
Rating:
5.0

Make online access more user friendly

Robbinrenee S. 
Rating:
4.0

Customer did not leave a comment.

Davidjohn S. 
No reviews have been submitted for this location.

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