Customer Reviews for Universal Rent To Own
(U-Haul Neighborhood Dealer)

289 reviews

1921 N Mitchell St   Cadillac, MI 49601
(Works Ave)

(231) 779-4311

Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(231) 779-4311

1921 N Mitchell St
Cadillac, MI 49601
(Works Ave)

Services at this Location:

Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Lance L. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
3.0

Customer did not leave a comment.

DAWN N. 
Rating:
3.0

Customer did not leave a comment.

Candy G. 
Rating:
5.0

Very helpful and professional.

Marjorie D. 
Rating:
5.0

Customer did not leave a comment.

Virginia B. 
Rating:
4.0

More confidence in dropping off a trailer after hours. It felt like I was just leaving it in a big shopping center parking lot where someone could easily take it while I was still responsible for it.

Don L. 
Rating:
5.0

Nothing

Kim L. 
Rating:
4.0

Your online check in is complicated and half of the links don't work. The app just freezes up. I can't see my current orders. The truck we were suppse to have wasn't even in the parking lot so we had to go inside anyway. So all the hassle was for nothing. It took us an hour to pick up our truck. This process should take 15 minutes tops. I was charged twice because we had to start the order over completely because the online check in was such a poor experience... I'm still waiting for the charge to go off of my card. Gary the guy and Universal Rent to Own was very helpful and was the only one who was actually interested in helping. The UHaul dispatch was cold and didn't seem to want to provide any answers as to how to help us. Fix your severely lacking system. Please.

Stevenandrew P. 
Rating:
5.0

Customer did not leave a comment.

tom E. 
Rating:
4.0

Customer did not leave a comment.

Shelly A. 
Rating:
5.0

The drop offs location needs to have more sign exposure other than that it was very good

Larry B. 
Rating:
3.0

We didn't go inside just dropped it off They were helpful

Debra D. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

jason B. 
Rating:
4.0

Customer did not leave a comment.

LARRY P. 
Rating:
3.0

Customer did not leave a comment.

Roger F. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
1.0

I was overcharged for gas which I had refilled, they still have a hold on my card after a week, so nearly 80.00. Not happy!!

Margaret M. 
Rating:
5.0

Universal rent to own was great! The truck on the other hand was ragged out with a really loud exhaust leak and a broken windshield.

Joshua T. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
4.0

Customer did not leave a comment.

Sean N. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Lukas G. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
3.0

The uhaul was dirty. Sticky spills in the cup holders and very dirty floor. Overall, it wasn't a bad experience.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
4.0

Customer did not leave a comment.

mark A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES G. 
Rating:
1.0

Came to drop off at 415.... although they closed at 4 the door was unlocked and a man drove up in a uhaul. I asked him if I could check out with him and he said no that they were closed and done for the day to drop the key in the box. I had to use the app which takes longer to do.

Robby G. 
Rating:
3.0

Customer did not leave a comment.

Roland K. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Janet S. 
Rating:
4.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

robert N. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
4.0

This was the third U-Haul I rented in the month time the first time they tried to accuse me of not putting enough gas in it and it was a hassle to drop off the second time went well the third time a complete disaster the trailer was so dirty I had to put boxes and things down on the ground to be able to put my furniture on the truck inside of the cab also filthy dirty I was told I was getting 20 extra miles because of the drop off location and when I went to drop it off it was a major hassle the guy had none of this information and was rude and was trying to charge me for everything that wasn't my fault

DOMINIC B. 
Rating:
5.0

Customer did not leave a comment.

gary G. 
Rating:
5.0

Customer did not leave a comment.

Janet S. 
Rating:
5.0

Our transmission went our on our truck and the only rental we could get was a U Haul truck. Jason was very helpful and friendly. He even called us the next day to make sure all went well and we made it home safe. Thank you Jason, you rock!

Rating:
5.0

Customer did not leave a comment.

adine C. 
Rating:
5.0

Customer did not leave a comment.

Erik T. 
Rating:
3.0

Customer did not leave a comment.

Jamie H. 
Rating:
4.0

I did not get a dolly when rented the truck and i payed for one.

Christina H. 
Rating:
2.0

Customer did not leave a comment.

Lori K. 
Rating:
5.0

Customer did not leave a comment.

Lisa V. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
4.0

Very helpful

kim L. 
Rating:
5.0

Jason (Mgr.) and Cory were extremely helpful.

john S. 
Rating:
3.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

ralph S. 
Rating:
5.0

In and Out no hassles no hidden fees good customer service

Nathan K. 
Rating:
5.0

I appreciated the friendly, professional service.

Penny H. 
Rating:
4.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Customer did not leave a comment.

DAN L. 
Rating:
5.0

Nothing

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
4.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

Mukasa S. 
Rating:
4.0

Customer did not leave a comment.

colin F. 
Rating:
3.0

I had a good experience overall. The van that I rented was brand new and nice to drive. The only issue I had was when they billed me they charged me for two days instead of the one due to it being a holiday. They need to watch their billing process more carefully as I had to point out the bill was too high. Other than that it was a great experience.

gregory F. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

None at this time

KARL H. 
Rating:
5.0

Customer did not leave a comment.

Stacie L. 
Rating:
5.0

FI was told to pick out and hook up the trailer by myself

john S. 
Rating:
5.0

I've rented from this location and returned to this location a few times now. They're always very helpful and stop what they're doing to help me. Awesome customer service!

Cheryl M. 
Rating:
5.0

Customer did not leave a comment.

Jhalisha L. 
Rating:
3.0

Customer did not leave a comment.

mary L. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Great price and great service.

James S. 
Rating:
5.0

This was just great service and in my opinion it could not have been any better.

Russell W. 
Rating:
3.0

Customer did not leave a comment.

Timothy T. 
Rating:
4.0

Nothing everything was great

Frank K. 
Rating:
3.0

Customer did not leave a comment.

Barbara S. 
Rating:
1.0

The clerk needs to get some manners!! When I got there he told me HE already went over the truck. I sign the pics & went over the truck without him. My husband went bs k m

Melissa H. 
Rating:
4.0

Customer did not leave a comment.

chris D. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
3.0

Customer did not leave a comment.

HENRY S. 
Rating:
5.0

Customer did not leave a comment.

chris R. 
Rating:
3.0

The guy working had the personal of a rock.

BRIAN C. 
Rating:
4.0

Customer did not leave a comment.

DAN O. 
Rating:
1.0

Rep was rude and unhelpful as well as late opening store. I would never deal with this location again.

Benjamin M. 
Rating:
4.0

Customer did not leave a comment.

NELSON ROBERTO P. 
Rating:
1.0

I sent my girl friend to pick it up .was to be able to pick it up at9:30 am n at 10:30 am she finally got it ..had trouble on the payment .they said it was not paid for n I paid for it the day before. The manager was not vary polite...had problems with my credit card..had to call my bank .n he ..Ryan ..was running it as debit. .not credit....the unit only had an eight of a tank .so we delivered it to put drop off point n today I got a call saying the will charge my card for a gas full up..if so it should have been full when I picked it up..rain had got in the back n got a few things wet..I am waiting on a call back on a answer on why I have to fill up the gass ..when it a as empty when picked up..

alex W. 
Rating:
5.0

The manager their is very nice and very helpful. Nice Guy.

paul H. 
Rating:
3.0

Customer did not leave a comment.

EDWARD F. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL K. 
Rating:
2.0

Did not help unhook or inspect UHAUL.

STEVEN S. 
Rating:
3.0

I Had called to make sure everything was ok. They failed to inform me that they needed to charge me more. Thank goodness I had enough in the bank to cover the over charges. Very disappointed that at the time I call to make sure everything was ok, no one told me they made more charges. Probably will not use uhaul again because of this experience.

SATINA M. 
Rating:
4.0

Trucks were clean each time I have picked them up from this location, but alignment was terrible. The truck pulled very hard to the side

KRISTINE W. 
Rating:
1.0

Was charged double the amount of mileage that I drove, and was not offered any solutions to make it right, other than to just call the National number which we will do on Monday. The local store employees were very unhelpful and very resistant to help us in any way.

CHRIS W. 
Rating:
3.0

Complete hook up of rental equipment to vehicle for customers.

Stanley G. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
1.0

We were unable to put the trailer back on our truck, because it didn't come with a stand. We called the 800 number and they said it should have come with a stand and they would refund our money, as well as, pick up the trailer for us. Of course none of that happened and we were charged extra.

Jamie G. 
Rating:
1.0

After I paid for trailer I stood there thinking they would hook trailer to truck and he pointed and said that's it right there

KARL M. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
3.0

On the Michigan end of my trip all went well. The dealer was very helpful.

REBECCA B. 
No reviews have been submitted for this location.

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