Customer Reviews for University Storage
(U-Haul Neighborhood Dealer)

40 reviews

1601 W 23rd St Ste 200   Lawrence, KS 66046

(785) 371-0215

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(785) 371-0215

1601 W 23rd St Ste 200
Lawrence, KS 66046

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Gena S. 
Rating:
1.0

Was called twice to switch locations because the one closest didn't have supplies. I showed up at this location and they had none of the supplies I needed. I had to drive across town and they didn't have the supplies either.

Kaitlyn M. 
Rating:
3.0

It was not open when we dropped the vehicle off so we did remote check in.

Candy C. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
3.0

Customer did not leave a comment.

Melissa H. 
Rating:
1.0

I would only recommend if they go into the store We were supposed to have a 24/7 pickup after hours. By 11 pm that night I still did not have a truck. They sent us to Ottawa Ks and the truck was actually in Kansas City Kansas over 2 hours

Emily V. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Excellent help from the counter attendant! He held a wallet for us that had been left in the truck cab. SO grateful!

Cynthia S. 
Rating:
5.0

Make sure truck is fully clean. There was food sauce cup on passenger side dashboard.

Jacklyn G. 
Rating:
1.0

No one answered phone. Not marked where to drop off. No one called back.

Mitchell W. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Duncan was friendly and easy to work with. He went out of his way to make sure I was happy with the truck.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

BLAKE W. 
Rating:
5.0

Customer did not leave a comment.

Jacob B. 
Rating:
1.0

My understanding was that U-Haul were to close at 3pm on 24 Dec 2020. This office was closed at 1:46pm.

CURTIS C. 
Rating:
1.0

Had a 4:00 reservation I got there before 4 Location had sign in window be back at 430. Thought it was set up would I wouldn't have to go to a counter. Check-in online said go to counter. Finally got a truck by 5. So I had (paid) movers waiting on truck for an hour. Paying 4 people by the hour.... Screwed us because your system failed me

Patricia G. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
3.0

Ordered a dolly and was not in the truck when I arrived. When I called, there was not one available. Had to have it refunded but made my moving alot harder than it shouldve been.

Victoria W. 
Rating:
4.0

Easy to park, good staff, accommodating location for key drop off location. Parking lot not crowded (but technically not a uhaul truck depot).

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Yasine M. 
Rating:
2.0

I did the ride share option, it was a horrible experience, half the time the app did not work and I had to go back and re-input the pictures and descriptions. I had to dispute everything because there was dents, dings, and scratches throughout that were not marked. A horrible experience......definitely not worth admission....Not to mention I checked into the app before the store closed, it was not working, called the store continually from 4:40 - 5:00 PM, even though they closed at 5:00 PM no body answered so I could arrange to pick up the truck at 5:00 PM with a person. I hurried down to their office before 5 PM and there was nobody there.........frustrating......why close at 5 PM if you are not there until 5 PM.......will never use this site again.............................

James M. 
Rating:
3.0

I placed NA only because I had to follow up with them to get the truck return done. It was due back that Saturday, but able to return it on Friday. Otherwise went smoothly.

Paul F. 
Rating:
1.0

Winch windshield was dirty inside and out, floorboard was dirty and the back storage component had stains on it and smelled.

Jacqueline M. 
Rating:
5.0

Customer did not leave a comment.

Mandy S. 
Rating:
4.0

Better explanation of the mobile pickup option

Jack W. 
Rating:
3.0

Signs for after hours were unclear

Deanna P. 
Rating:
3.0

Customer did not leave a comment.

Ben W. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
4.0

Customer did not leave a comment.

Dawn M. 
Rating:
3.0

I waited 2 hours for my truck which made me pay movers for not working. The truck was dirty inside- but I didn't take a picture because I had to get moving. The supplied I had paid for were not in the truck. It was a horrible experience.

Sheryl F. 
Rating:
5.0

Did not personally see or use … received above from Son who made the final arrangements.

WILLIAM H. 
Rating:
3.0

Dont charge for miles not used.

Richard D. 
Rating:
5.0

It was a very good experience

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

Nancy B. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Jemmy L. 
No reviews have been submitted for this location.

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