Everything was great. Kudos to the woman working when I picked up and returned the van; she was very helpful and personable.
MICHELLE D
Customer Reviews for University Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Patty, at the Lawrence location on 23rd Street (University Storage) was friendly and helpful before and after my van rental. Excellent service all the way!
FREDERICK CGreat experience!!
CRAIG PService at this location is awesome. Highly recommend this facility and location
JOSEPH WThe price I paid for is way over priced when the truck was almost empty and was not clean had very bad suspension issues and break problems I was charged for two full extra days when I brought it back the day it was supposed to be brought back
ASHLEE MThis location is awesome
Joseph WExpanded hours. U-Haul was closed when I was supposed to return the truck. Besides that everything was excellent. I’m very impressed with your app and the turn in process. Thanks.
ALBERT YGreat customer service once I got the location changed back to University Storage
JOSEPH WAdd cruise control.
Emily BVery friendly , and a very smooth transaction , along with a very nice vehicle made my experience worthy of the excellent rating.
DANIEL HThis drop off point is in a large parking lot off of one of the main roads in Lawrence proximate to a traffic light, so it is very forgiving for drivers who may be unfamiliar or have difficulty with driving the larger box truck rentals. Didn't go inside as it was a weekend drop off but the key drop was easy enough to find after a quick look around.
EDWARD DTruck was ready with equipment when I needed it on short notice.
RANDALL WService at University Storage is awesome. Only issue is that U-Haul scheduling keeps moving my reservation from University Storage to location across town.
JOSEPH Wthis woman was very nice and helpful
Zachary FTruck was clean but air didn't work too well. It was also 95 out so I understand. Also didn't have washer fluid in truck. Was going to say something at drop off but they were very busy.
Jay MIt was clean just kinda smelled like urine inside the cab
Joy SNo prices listed on bike racks. Disorganized. Feels car salesmany. No knowledge. Inconsistent from person on phone to in house. Worried about car. Fees like they are hustling and scammy.
catherine mReally appreciated there being a person there that checked to check in. Appreciated not having
David FThe lady who took care of everything was very helpful!!
Jonathan DExcellent customer service by a real person. Website was poorly done and absolutely the worst website I have ever negotiated. Bad enough I canceled that res and went to where I could talk to a person. Rethink website, horrible!!!
Jeffrey LPatty and Alicia were awesome, always accommodating, process was easy, Great to just meet some good, helpful people. Keep doing what you’re doing!
Leonard VI’ve rented from U-Haul more than 20+ times. By far this one is the best. Communication is excellent, friendly, informative, and overall a great experience.
Angela LFolks seemed disorganized, but it was right at opening time. Everything else was fine.
Lori GPatty took great care of me and my wife needing a rental truck and even changed the size of truck we needed right on the spot!! Will sure use them again.
Levi Sonline/self check in is awful and don’t recommend it for anyone. first things first, it didn’t detect my location and kept telling me i wasn’t close enough although i was parked right outside of the office next to my rented uhaul. i then call customer service who transferred me to tech support because she could see the app was telling me i was still a mile away, although i was stillllll sitting next to the uhaul outside of the office. this lady then takes 20 minutes to walk me through all of my settings that were already turned on. i will say, the only thing good was that they did change my reservation time to 830 since it took so long to get checked in but i don’t recommend self check in for anyone.
Elizabeth SPatty was very helpful. I was able to check at the storage location and avoid another drive.
James VUniversal Storagw was great. It was everything else about uhaul that sucked. And my account was never credited the $50 for the inconvenience of not being able to get a truck in Baldwin costing me $40 in mileage that it should have cost me. I requested the truck way in advance. Then was treated like crap my customer service because you couldn't get me one. Very frustrating. The whole experience was bad. The fact that my address will not update in your system or my payment info. ALSO WHERE IS MY CREDIT????
Mary MThere was no appliance dolly for our order. We had to go back to the store when they opened. This out is behind on our moving schedule. And the guy who helped us was rude as hell about is not having the dolly.
Robert FNothing everything was great
JUSTIN HThey were very nice and helpful. One suggestion is to please tell us that the key box is in the back.
Perrin BFront door dirty. Office dirty and unkempt. Weeds in sidewalks. Staff nice though.
JACQUELINE CThe person working rushed us through the pick up. Once in the vehicle, it was clean of trash but not clean from dirt.
Chris TYet another “U-Haul” location that is actually a tiny store front with poorly placed signage and explanation for truck locations.
Daniel MThe service was excellent. The gentleman who helped me was informed and very polite. Excellent employee if a tad overworked and overwhelmed. He was alone with a sales floor full of clients.
manuel RThe drop off point was listed as a U Haul location, but it was not a truck drop off. The UHaul people at another location helped me out by locating the truck and returning it to their office.
Kelly WGreat experience at the lawrence location.
Lynate PThe building was a little hard to find at 1601 w 23rd street. Ste 200. I would suggest some bigger signs on the front. Other than that everything was great.
CHRISTINA GIt would have heped the representative at the drop off location that I chose in Lawrence KS i someone would have put my info in the Uhaul system correctly so the representative where I dropped the truck off at would not have had to drive it across town to drop it off at another location. They were so very accomodating and helpful even though my reservation was NOT in their system like it should have been.
Heather LDrop was great.
Jerold NThe location was out of padding blankets. The truck was a bit dirty on the outside and in the driver’s cabin, but the storage compartment was clean. I was not able to figure out how to readjust the rear view mirrors - no button / impossible to readjust manually.
ZARINA ATrying to pick up and return the truck through online was a mess. I got rejected for both multiple times which really set me back on my move and I got charged extra for the return because the odometer picture wouldn't be accepted
Dylan SWas called twice to switch locations because the one closest didn’t have supplies. I showed up at this location and they had none of the supplies I needed. I had to drive across town and they didn’t have the supplies either.
Kaitlyn MIt was not open when we dropped the vehicle off so we did remote check in.
Candy CI would only recommend if they go into the store We were supposed to have a 24/7 pickup after hours. By 11 pm that night I still did not have a truck. They sent us to Ottawa Ks and the truck was actually in Kansas City Kansas over 2 hours
Emily VExcellent help from the counter attendant! He held a wallet for us that had been left in the truck cab. SO grateful!
Cynthia SMake sure truck is fully clean. There was food sauce cup on passenger side dashboard.
Jacklyn GNo one answered phone. Not marked where to drop off. No one called back.
Mitchell WDuncan was friendly and easy to work with. He went out of his way to make sure I was happy with the truck.
JAMES SMy understanding was that U-Haul were to close at 3pm on 24 Dec 2020. This office was closed at 1:46pm.
CURTIS CHad a 4:00 reservation I got there before 4 Location had sign in window be back at 430. Thought it was set up would I wouldn't have to go to a counter. Check-in online said go to counter. Finally got a truck by 5. So I had (paid) movers waiting on truck for an hour. Paying 4 people by the hour.... Screwed us because your system failed me
Patricia GOrdered a dolly and was not in the truck when I arrived. When I called, there was not one available. Had to have it refunded but made my moving alot harder than it shouldve been.
Victoria WEasy to park, good staff, accommodating location for key drop off location. Parking lot not crowded (but technically not a uhaul truck depot).
Richard PI did the ride share option, it was a horrible experience, half the time the app did not work and I had to go back and re-input the pictures and descriptions. I had to dispute everything because there was dents, dings, and scratches throughout that were not marked. A horrible experience......definitely not worth admission....Not to mention I checked into the app before the store closed, it was not working, called the store continually from 4:40 - 5:00 PM, even though they closed at 5:00 PM no body answered so I could arrange to pick up the truck at 5:00 PM with a person. I hurried down to their office before 5 PM and there was nobody there.........frustrating......why close at 5 PM if you are not there until 5 PM.......will never use this site again.............................
James MI placed NA only because I had to follow up with them to get the truck return done. It was due back that Saturday, but able to return it on Friday. Otherwise went smoothly.
Paul FWinch windshield was dirty inside and out, floorboard was dirty and the back storage component had stains on it and smelled.
Jacqueline MBetter explanation of the mobile pickup option
Jack WSigns for after hours were unclear
Deanna P