Customer Reviews for US #1

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of US #1

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Roy L. on

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Speed up the process

Steve D. on

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Customer did not leave a comment.

Kimberly M. on

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Even though I had put in all my information online, I still had to give her the same information. Also it took a little while to complete the transaction because she was the only person there. There were constant interruptions why she handled other customers that would walk in to purchase items. That also meant that I was responsible for hook up since she could not leave the store unattended. All that being said the lady was very nice.

Carla B. on

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Great service

Stan R. on

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Customer did not leave a comment.

Stan R. on

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Customer did not leave a comment.

Tyson B. on

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Have the guy speak louder and more clear

Madison M. on

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Tried to over charge only wanted to give me 7.00$ back out of a 100$ deposit

Tyler Y. on

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Customer did not leave a comment.

James G. on

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Requested 5 dozen pads only had 2 dozen. Inside of box was caked wut dried mud and truck was generally not clean. Cab stunk of tobacco smoke odor. Never had this with U-Haul prior. Original pickup location was suppose to have 26’ truck, but rented it without notification to main office.

nancy d. on

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I was not charges the price quoted and the man at the store couldn’t explain things well.

MICHAEL E. on

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Customer did not leave a comment.

William M. on

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Cynthia F. on

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Duane H. on

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Customer did not leave a comment.

Gregory M. on

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The original location did not have the truck I reserved so I had to call dispatch and request another place. Rebecca at dispatch was quick to find a replacement that worked out great.

Shelley L. on

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Person who checked it out to me had to call several people to get it to process, also didn’t know answers to my question about whether rental was for 24 hours or only for hours guess-timated & didn’t try to find out either. When i returned it, person did not check the mileage or do any of the things the info said would be done. I still don’t know how much i am being charged. Paid estimated mileage & rental fee upfront & haven’t heard anything from uhaul since then. I’m hoping my credit card is not charged more than that amount. $19.95 + estimated mileage was $97.50 plus put $25 in gas-way higher than i expected. Won’t use uhaul again!

. on

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They had no idea what they were doing. Were going to let me leave with trailer not secured to the vehicle. They are a lawsuit waiting to happen for U Haul!! They need to have their dealership revoked. Absolutely no clue about the paperwork process or how the equipment works.

carol a. on

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Get the people trained correctly that knows what they are doing and speaks english and does not double charge your card

Susan Kay W. on

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Customer did not leave a comment.

Jack D. on

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Dan S. on

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The person taking my rental was not familiar with the check-in process at all.