First reserved truck in Dothan , AL . When we got there , the 20ft truck I rented was not available because they said the engine light was on . Said I could get a smaller truck which I didn't need . She looked and found a 20ft truck in Headland . So , wasted time and gas and went back to Headland where we started from to get that truck . That truck I would hate to know I had to drive a long way , there was so much wind noise coming around the door I could not hear on the phone , luckily this move only covered approx. 35 miles, and it cost me more than the truck I had reserved in Dothan ??
Hal K
Customer Reviews for US Foodmart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Simplifying the contract/rental process. It was hard taking pics/downloading during a rain storm (the reason I rented, to keep furniture dry). Staff was very friendly and helpful!
James HWhile I didn’t have any issues with this location, I do take issue with the way U-Haul runs its business. I had a confirmed reservation at one location for August 28 at 4:30. I get there and guess what?? I was told it had sent to another location without nary a email or phone call to me. So I get to the new location only to be told they had rented the truck an hour prior. This is the 2nd time U-Haul has pulled this with me. If I could rent from any other company I would. Luckily I was able to rent a truck the following day, miles from where I’m located. Do better U-Haul.
Tami BCourteous, well informed and willing to share information.
IOLA Mexcellent assistance. Courteous and professional.
James LCruiseControl on vehicle
robert b