Thanks for your help with booking up the trailer to my truck!
Leonid K
Customer Reviews for Us Pak N Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service. More detail on question #2. My next point is not a negative reflecting of this particular u-haul location, but the driver cab windshields are always dirty. I have to clean it myself every time I rent a u-haul.
JOSE JMy original pickup location was literally a block away from where I was moving from. My reservation pickup time I chose 8:30 because the place opened at 8 am. I was reassigned to pickup from U Pack n Move in Davie without a reason! So I arrive to the new pickup lovation and the place didnt open til 9 am and the employee was 15 min late.
RASHARD HThe cab smelled like smoke bad
Frank KAfter Hours Drop Off. Did not interact with anyone
John RGary was excellent. Reviewed equipment and was efficient .
GEORGE PMaybe some more help at the counter.
eugene gGary did a great job!
RONALD ZAtención excelente
ALADINO LIt was an unpleasant experience. The gentleman at the counter had just eaten something and I assume it got stuck on his tongue because as he was talking to me and using the computer, he began lightly spitting to the side. Then he used his left and right hands and fingers to pick at his tongue. Immediately after this, he touched my driver license and the truck keys. It was quite disgusting. Next time I rent from U-Haul, I’ll drive a little further to a different location.
EDUARDO GEVERYTHING GREAT AT THIS LOCATION ALSO
PAUL DExcellent customer service. Easy rental. Thank you
JAMES PThe shifting gear no shift correctly.. at 5000 rpm, very bad truck
NICOLAS PThe service person was very helpful and very polite. He went above and beyond. I was late so I lost my 9am reservation. He was able to get me into a Uhaul so that I could move today.
LATARRIAN BBe aware of this location. They apply other fees which don’t apply. This is called fraud.
Miguel FQuick, professional and friendly service by location personnel. Thank you
JULIO TTire blowout on tow dolly because of the brakes
JEFFREY WThe staff at this location is good, but the vehicle rented should not have been permitted to drive on the road. The tires were under-inflated, the brakes were squishy and inconsistent, and worst of all the transmission was barely able to change. I had to shift gears by releasing the gas pedal to enable shifting. I could also not drive over 40 miles an hour. And this was on a van that has only 5400 miles.
LOUIS GWas told $74, then given receipt for $85 and then they charged $100. Worst experience ever. Bait and switch at its finest when advertised for $39.95 a day. I will never come here again: I will also be writing reviews on yelp and all platforms in regards to this.
TONI GThe whole experience was amazing. The fact that you can return the truck after hours is a plus. Instructions were very clear. Easy to access.
VIVIANA CI rented a truck to move a large leather couch. The total trip was 9 miles round trip. Upon delivering the truck back to the location, the employee advised that the truck was dirty and i needed to pay a cleaning fee. I protested. Then he said I drove 10 miles and the fuel charge would be $26.00. I protested this as well. The employee agreed the trip total was 10 miles but the previous rental employee noted the gas gauge was half full. Therefore I must pay to bring it back to half full. I again protested and he charged my card as shown on receipt. I’ve done business with Luis since he opened, but I will never use his services again.
CHARLES SLas millas que te ponen en el contrato no coinciden con las que tenía el truck pésimo servicio y atención al cliente eran 8 millas de diferencia y por más que envías pruebas te salen con cuentos
JOHN BCouldnt ask for a better experience. Second time in a few months Ive used Uhaul.Extremely happy.
GARY LWas charged a fee for After Hour Service Fee. Vehicle was returned on the contracted date and time. Site was closed due to a holiday so I put the keys in the drop box.
Paul SIt was $18.95 Had to call corporate cause they charged $248 .. still ain't right but not worth arguing over... had trailer for 17 hours, trailer was great service was terrible.
ROBERT BFriendly people
GERARD DService agent was excellent.
DAGOBERTO PHave accurate listings of trucks.
SAHIR SWhy they charge me for gas if I put more of the level they give me when I pick up the truck they charge me 9:50 and I put $10.00 before dropped the truck back
JORGE BHave more available.
Andrew WEasy, convenient,fast,
Gabriel SThey always charge more gasoline and in this time charge cleaning fee and overtime. That's not good. Also not be able the commercial hour. Now after 9:00 am the location it's closed. What about my time?
SLEIMAN BDrop off was quick and easy. Staff was friendly and helpful.
TODD MThe location is fantastic. Unfortunately there’s an issue with U-Haul. Had a reservation for five by a trailer when I showed up to pick it up there wasn’t one available. Fortunately, I was able to get a larger trailer but have to pay the difference. Shame on you Uhaul not calling customers and letting them know that the trailer is not available at that location.
Andrew WI used the truck to move some furniture. I drove a total of 22 miles. I put 2 gallons of gas in the truck yet was charged over $9 on my invoice for gas. I believe I was ripped off.
DANIEL MGood morning this Mr sawhney I book u haul online price was different i went store they charge different .I did not fight with him i need truck .when I turned the truck I called she said David called me no one called me yet .
BARINDERJEET SThe trailer was a dual wheel 6 x12 with a rollup door. The rollup door was hard to close and open. A little oil would have gone a long way. The trailer had no front jack to raise and lower easily (it is very heavy with the emergency brake system). They do have a hand jack you can use to raise and lower it, but only if there is someone there at the shop to give it you. If you drop it off later in the evening with no one there at the shop, you are outta luck. Trailer tows fine and had newer tires.
KENNETH Wgood & efficient
FRANCISCO CThe owner, Luis and the group of employees are great
Andrew WCan't use app to checkout online neither remainder to keep the utilities inside the cabin not in the truck area
EDUARDO JGreat service
ROLLMAN RGreat location! Equipment well maintained and operated by knowledgeable individuals trailors and towing requirements. Friendly, willing, and capable of helping. My favorite location within 10 miles Frank Tastinger.
FRANCIS JI go there 'cause they're usually SHARP & diligent
FRANCISCO CGreat experience, thanks so much !
JOSE MThey were vey helpful
PAUL SThere are problems with the application. I couldn't complete the entire process for the truck return, since I only used it that same day and I had requested it for 2 days. I hope they didn't charge me for those two days. Everything else was excellent.
JOSE RThe return area is not secure and is very dark
GEORGE MGreat place to rent a U-Haul
William HThe gentlemen at this location are among the best people I have ever encountered. Helpful, knowledgeable, willing to help.
Jay VI was not aware this was a privately own rental location. Would like to know would have made better decision were I was moving.
Carrie CPlease improve your AP, when trying to return the trailer it took over a 1/2 hour to go through the process. It seems to you have to buy a new phone just to return the trailer. Luckily my son was able to use his phone to complete the return. Other than that, everything went well, and looking forward to renting again soon.
John EI loved the how easy and quick the truck retrieval and drop off were.
Roberto C