Customer did not leave a comment.Kermit R.
Customer Reviews for US Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The whole online process was a disaster. The requirement to call and confirm with an alternate POC is ridiculous. I never received to code to the lock box because Customer Service was having issues with AT&T customers. I understand technical issues but this was time consuming and very frustrating. I had to go in and take care of my reservation completely negating the No Contact Pickup. Thankfully the rep inside the build was very helpful and he took care of whatever the glitch was and got me on my way. The entire online process was a waste of time and made it so much more time consuming.Debbie W.
Customer did not leave a comment.Jon P.
Chris was so fun and professional and helpful.Holly F.
The gentleman was patient with us and kind.Jhanique B.
Customer did not leave a comment.Jeremy R.
It was a little out of the way and not easily identifiable. Could use more signage. Maybe U-Haul rental return sign near the street.Sarah J.