Customer Reviews for US Shell
(U-Haul Neighborhood Dealer)

273 reviews

3520 Sweetwater Springs Bl   Spring Valley, CA 91977

(619) 660-6945

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 8:30 am - 5 pm

Services at this Location:

Contact Us

(619) 660-6945

3520 Sweetwater Springs Bl
Spring Valley, CA 91977

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 8:30 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

VIKRAM B. 
Rating:
5.0

Customer did not leave a comment.

NAHIDH K. 
Rating:
5.0

Na

Michael B. 
Rating:
4.0

Customer did not leave a comment.

RACHEL M. 
Rating:
5.0

Check that all lights operate before hooking up trailer. Had to switch last minute

Jesse T. 
Rating:
1.0

Definitely not recommending this location to anyone. We paid for gas, half tank, like we were supposed to. Then the drop off location changed to a place that wasn't 5 miles anymore, it was 25 MILES AWAY!?!? So we thought we could make it, but these employees said it wasn't a half tank. Another employee guy wasn't taking the picture straight, but from an angle. We tried to explain but instead they were very rude about an extra charge which made my wife & I very unhappy with our customer service. The lady that was checking us out was raising her voice at us, showing her anger & frustration to us - your customers, & telling us that there was nothing she could do because she works at a gas station. She also said the drop off location change didn't matter between Spring Valley vs. Oceanside, but it does matter. The difference is in miles & how much gas that would've taken. She could have offered a solution to this problem, or point me to the direction of her supervisor or manager to talk to. Instead, she kept saying, "there's nothing I can do", without any empathy, just frustration & anger. I'm very dissatisfied with my recent interaction with that lady. I would NEVER recommend to my family & friends to use this U-Haul location services.

Tim H. 
Rating:
3.0

Customer did not leave a comment.

TRACI J. 
Rating:
5.0

The inside of the truck could have used a wipe down & aired out (previous renter must have been a smoker??). The facility and staff at the shell station were great! Friendly & quick. This was a super easy transaction!

Carey W. 
Rating:
5.0

We needed next day service short notice truck was available. Customer service was great!

val M. 
Rating:
5.0

Customer did not leave a comment.

Romeo V. 
Rating:
4.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Outstanding Customer Service, no checkin and out wait time. My #1Uhaul Truck rental location. Thanks

Richard R. 
Rating:
1.0

Another customer had to warn us about the service rep incorrectly determine the fuel level. When we picked up the truck, the fuel level was at 3/16. When we returned it, it was at about 5/16 (more that 4/16 or 1/4 of the fuel tank remaining). The rep entered 3/16, as if to say we returned it at the same amount as when we picked it up. Both she and we took pictures of the fuel gauge, showing the higher return fuel level. We tried to correct her because we believe her entering the incorrect amount was causing an improper fuel charge to appear on our Return Receipt but she had already called someone else. The other person was able to remove the charge but the incorrect return fuel level was still noted for the vehicle on our receipt. We appreciate not being charged for extra for things we do not owe, but it was inconvenient to have to go through and concerning considering another customer had to warn us about it.

GIL D. 
Rating:
3.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Rod C. 
Rating:
5.0

Excellent service

Danny A. 
Rating:
5.0

I had a very good experience overall. The folks at Shell U-Haul from start to finish were very friendly, courteous and professional. Thanks for the opportunity to share.

George G. 
Rating:
5.0

Awesome

RICKY J. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY W. 
Rating:
5.0

Customer did not leave a comment.

SALAH P. 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

The truck was dirty. At least the windshield and side windows should have been cleaned. Also the truck only had seatbelts for the driver. NO SEATBELTS FOR THE TWO PASSENGERS!

brian K. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

KARINA S. 
Rating:
4.0

My original rental was scheduled for a different location and I received a call 5 minutes prior to the pick up time to tell me that the van was unavailable. I was on the phone with 4 different people and each had a wait time of over 4 minutes. I would not use or recommend u haul after my experience.

Lauren L. 
Rating:
3.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

Nice, friendly helpful people.

jeff G. 
Rating:
1.0

Jay was the guy at the desk. He was incredibly rude and unwilling to work with me. There was a mileage error for some reason and he kept blaming me for the error because I didn't have a contract. Since it was a mobile app pick up, I only had the paperwork that came with the keys. He needs to be re-educated on the way uhaul works and when things don't go as planned he should be a little more willing to be helpful instead of blaming me. All was made correct once he called his supervisor, which I kept insisting he do to get the problem fixed. He was reluctant to call for whatever reason, so I kept pushing he call. That is when he called me rude and made unnecessary comments about how the people in this country are rude. I was almost in tears because of the way he treated me. It was the worst uhaul experience I have ever had and I have moved 6 times in 7 years, using uhaul as my transportation company each time. All of my interactions with uhaul employees has been very positive, except this one. This one was a nightmare especially after a long week of packing and moving.

Reena N. 
Rating:
3.0

Our reservation pickup was changed hours before our pickup time and we had to change plans to accommodate. We were not provided the reservation guarantee and we're not compensated for the $50 guarantee to this date.

David G. 
Rating:
5.0

Customer did not leave a comment.

Kean M. 
Rating:
5.0

The online process was was easy and the young lady who helped me at the pickup spot was very helpful and friendly... fantastic costumer service !

Todd F. 
Rating:
5.0

The people are great.

Carol R. 
Rating:
5.0

Thank you.

Jeremy J. 
Rating:
4.0

I was there 20 minutes early, filled out the paper work and on the road in ten minutes. Great service at a great price. Thanks.

Gary Z. 
Rating:
4.0

Even though the vehicle wasn't clean, the service I received was EXCELLENT, FAST, FRIENDLY, & PROFESSIONAL! i would recommend these guys in the future!

CARLTON H. 
Rating:
5.0

Customer did not leave a comment.

jason J. 
Rating:
3.0

That was the best customer service I have ever experienced.

Raul S. 
Rating:
5.0

Service was amazing. Didn't take long at all to get the truck.

Mark W. 
Rating:
1.0

The management team is horrible I really was treated rude and like I was inconveniencing them with my rental. Would not ever go back.

CATHRYN F. 
Rating:
5.0

Confusion when we dropped off about payment. When we picked up the lady helping us was amazing... The man that hooked it to my truck qualified and nice.

Sarah S. 
Rating:
4.0

Customer did not leave a comment.

ISAIAS S. 
Rating:
4.0

Customer did not leave a comment.

Isaias S. 
Rating:
5.0

Quick and easy pick up and drop off.

BRUCE C. 
Rating:
5.0

Customer did not leave a comment.

Arturo R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Great experience Thanks

John M. 
Rating:
5.0

Customer did not leave a comment.

Emilio P. 
Rating:
5.0

The attendants were very cordial, helpful, and professional.

Alan G. 
Rating:
2.0

Took forever, they didnt have the right hookup so we had to wait. Then were asked if we wanted help hooking up the trailer. Hmmmm, yes is that not your job?????

Nick B. 
Rating:
5.0

I had a great overall experience here at this Uhaul facility. I was in contact with four different employees during my pickup and drop off days. Each employee greeted me and all were friendly. The entire process was smooth with no issues. The next time I need a rental I'll be back to this location and refer my family and friends.

CHARLES T. 
Rating:
4.0

The administrative process to rent a trailer is A joke, I don't want to photograph my DL And upload it anywhere, it was easier to purchase My last new car than it was to rent a trailer for the day.

Bernard L. 
Rating:
5.0

Customer did not leave a comment.

Roy M. 
Rating:
2.0

Employee was great

Kristen B. 
Rating:
5.0

Thank you

Hildefonso V. 
Rating:
5.0

It was easy and very quick the pick up as well as the drop off, nice people and very polite.

Jesus R. 
Rating:
4.0

Customer did not leave a comment.

Wayne L. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

Customer did not leave a comment.

Teresa L. 
Rating:
5.0

Customer did not leave a comment.

William Q. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

OSAMA M. 
Rating:
5.0

Customer did not leave a comment.

Kirk G. 
Rating:
1.0

System was messed up for the 24 hr pick up and I had problems both with pickup AND dropoff. Not sure if fault was on the location or uhaul's app, but had maddening technical problems on both pickup and dropoff.

Nic C. 
Rating:
1.0

Confused and disorganized.Who thinks LaMesa Ca. Is 30 miles round trip to Peoria Az.?

terry P. 
Rating:
1.0

I assumed this location was aware that I was dropping of the truck. After filling the gas up to its proper drop off level, I drove to this location only to be sent to another location because he didn't have any room. Then after going to the second location they also told me they couldn't take it. I then called customer service and was told to drop off at another location. ( Now this was the third one) I then had to add more gas because of course it was under half now not to mention the time it took out of my day.

ernesto R. 
Rating:
5.0

Customer did not leave a comment.

IAN G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

All good.

Robert B. 
Rating:
5.0

Everything went perfectly!

Kathy A. 
Rating:
5.0

Customer did not leave a comment.

Darren R. 
Rating:
5.0

I will no longer be using your service. This company is very unprofessional.

Tiffany W. 
Rating:
4.0

Customer did not leave a comment.

Isaias S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE A. 
Rating:
1.0

The trailer was not available when I arrived. The previous customer had not returned it. I was ignored by the employee after he told me this, so I had to ask what I could do. He said I could wait for the previous user to return it or go to another location. I had to drive 20 miles out of my way while the movers waited so I could get a trailer then had to return it to the same location after the move.

Robert K. 
Rating:
5.0

multiple 20 ft trucks not one on 24/7 share. Make it easier for me to give you money

Jason W. 
Rating:
5.0

Thank you

daniel M. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
4.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Thank you for an excellent experience.

Randie K. 
Rating:
5.0

Customer did not leave a comment.

Walt J. 
Rating:
1.0

Only used truck for a total of 26 miles and had to put on 5 gallons of gas...told them it wasn't at 1/2 tank when we got it but they didn't change the contract. Total BS

Kristin T. 
Rating:
3.0

The location is great, because it's only a mile from my house, but the customer service could be better. The location is a gas station, so during the rental process, the person helping me was the only one there so he constantly had to stop working with me and go handle cash register. He also could not answer several questions about the deposit and payment. Luckily I found everything online.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

benny B. 
Rating:
5.0

Customer did not leave a comment.

Jill G. 
Rating:
5.0

Customer did not leave a comment.

Emelia B. 
Rating:
4.0

My pick up time and location was saved several times. I was called over and over I had hired movers who were great but on the day I was moving I had to call the movers 2 times to change times because of uhal too I had my trailer hitch put on my umhal and they left two parts off the hitch that I had to pick up the day of the move from Riellys out part

alex C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

One of my favorite locations to pick up and drop off. Great customer service from all the employees

Santos D. 
Rating:
2.0

The truck was not topped off with fuel when I rented it, the gauge said full but it wasn't topped off. When i returned truck after 29 miles of freeway driving i added 3 gallons of gas. at there gas station, based on the truck getting 10 mpg via literature from Uhaul. The rental company told me I needed to go back out to top off tank, it took another 6 gallons of gas. Overall I paid for 9 gallons of gas to go 29 miles, a complete rip off. I think as soon as I left the rental company they removed the topped off gas for personal use. Not trust worthy people and I am now concerned about using my credit card with them.

BRUCE R. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Very professional and answered all of our questions

Benjamin F. 
Rating:
3.0

Customer did not leave a comment.

robert S. 
Rating:
3.0

US Shell was understaffed and poorly trained on equipment rental.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

EMILIO P. 
Rating:
5.0

Great location - Staff was great made the return process simple and quick.

DAVid S. 
Rating:
5.0

Customer did not leave a comment.

Manuel F. 
Rating:
5.0

Customer did not leave a comment.

LUPE J. 
Rating:
5.0

Customer did not leave a comment.

MARWAN F. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top