Customer Reviews for USA 2 Go Quickstore
(U-Haul Neighborhood Dealer)

Rating:

3.0

I was overcharged for additional mileage due to discrepancy with the initial mileage. This is really unprofessional.

Rating:

4.0

There was no snow brush or ice scraper in the vehicle and it was covered in ice. My car scraper was too small to be effective. This delayed my ability to leave.

Rating:

5.0

Immediately I found the the roof of the truck leaking water on my items inside the truck, upon leaving my destination I found the truck leaking oil on te driveway.

Rating:

5.0

Joe, the U haul representative was informative, friendly and very helpful.

Rating:

5.0

Overall good experience but would have liked to see the final receipt sooner.

Rating:

5.0

Comment on cleanliness rating: I requested a specific brand, which was then assigned to me without any problems, but which may not have been prepared yet.

Rating:

5.0

everything went very well. and appreciate there was a dolly and hand truck in the truck -- very helpful the person who checked us in was very nice and informative

Rating:

4.0

It’s was a good location about 2 miles from our son’s home. I rented the van to assist in taking 16 totes/suitcases to the airport (Alaska Airlines) as we were moving to Alaska. If I could suggest something…allow the first 50 miles free or at a discounted rate. Anyway, this isn’t the first uhaul I have rented and it certainly won’t be the last.

Rating:

5.0

Thank you!!!!

Rating:

5.0

Great service !

Rating:

4.0

The air conditioner was working properly

Rating:

2.0

My pick-up location was changed. Went to unknown new location day before pick-up and spike to the gentleman there. Said everything was good to go, showed me truck and where key would be and what to do. Took an Uber (farther than location I picked so Uber was more) to pickup for 8 am time. App would not allow me to pick up truck. 45 minutes on the phone in a convenience store parking lot with 3 different Uhaul reps. Finally 3rd representative was able to fix error. However I had hired people to load my truck who had to wait over half an hour for me to arrive with the truck. Very, very aggravating and still don’t understand what the problem was. Order/reservation was in system and confirmed. Not happy.

Rating:

5.0

At dropping off, I was late and wanted to have someone else drop the truck off. They help me to add an authorized used with no hassle. Great service. Always used U-haul and always will.

Rating:

1.0

Truck is maintained by customers. Desk clerk was rude. Customer service by phone was helpful, but desk clerk was rude.

Rating:

5.0

Quick and easy process

Rating:

1.0

Back door was jammed open when I arrived at my destination. Waited 2 hours for service repair via UPS. Then the door would not latch shut. Could not move my furniture. Service person where I rented was terrible.

Rating:

1.0

Checking in on the app was a nightmare. Too many things to do, with answering more questions and providing information that was all provided when I scheduled the pickup. Taking pictures of every side of the truck. It was like being on a scavenger hunt: other people there had the same problems. Walking around looking at their phone, trying to figure out where the truck is and passing all of the obstacles just to be able to start the truck. Taking a picture of the empty truck without the blankets I ordered. The truck would not go into gear so someone had to come and fix it, which took an hour.

Rating:

5.0

Up front calling, securing, paperwork and pickup was seamless, quick and professional. The truck was clean inside and out, and easy to drive. Dropping off, was simple at the key drop off at the desk after hours. Will absolutely rent from here again.

Rating:

5.0

This van smelled SO BAD of manure, febreze didn’t help it at all and the seats were soaking wet when we got it, we had to put towels on the seats to drive. It seems someone tried to clean it but was not successful.

Rating:

5.0

very easy process, friendly customer service. Thanks!!

Rating:

4.0

Keys for vehicle were not in the key box for pickup, luckily there was an employee available at the time we picked up to help. Had it been further out of normal business hours, we would have been unable to get the vehicle.

Rating:

5.0

Don’t change nothing everything is fine

Rating:

4.0

The equipment was clean but the first truck i was given had the engine light on I asked for that truck to be switched out and the second truck air conditioning did not work.

Rating:

5.0

Savannah was great beginning with the phone call to make the appointment for a visit, and ending with the move itself. Everything was handled without hassle and was as described.

Rating:

5.0

Your prices are way to high know they said your prices are the cheapest .I do not buy that bullshit.

Rating:

5.0

Truck was great but the transmission seemed to be worn out. At one point I was accelerating and the truck went to 5k RPM then shifted

Rating:

4.0

Good location, but very limited supplies

Rating:

4.0

Gas cap was open initially

Rating:

2.0

It took 30 minutes to check in because the app wasn’t working. When we finally got the truck we drove home only to find out they gave us the wrong truck with none of the supplies we paid for. We had to go all the way back to get the correct one. Joey was very helpful to talk to and get the situation corrected.

Rating:

5.0

Great experience. Friendly and knowledgeable. Helped me correct an online reservation that did not go as expected.

Rating:

5.0

Always have a great experience here! Thank you!

Rating:

5.0

They need to pay better attention to the quality of the equipment. The check engine light was on, the brakes were shot to the point the steering wheel shook a lot no matter the speed. It was a local trip only 30 miles but anything else it would be dangerous

Rating:

5.0

The AC wasn't working in the car was a hot day

Rating:

3.0

Have a U-Haul representative on site

Rating:

4.0

Check seals on dollies.

Rating:

5.0

The driver’s seat doesn’t move. Drive train or transmission light is on.

Rating:

3.0

The truck I picked up was leaking in the driver area and holding area. It was horrible.

Rating:

4.0

Clean the inside glass more frequently. I'm not a fan of the photographic documentation now required. You should simply be honest about the physical state of the rental unit, and how new damage will be caught. I did appreciate the stickers on the inside wheelhouse domes.

Rating:

5.0

The guy behind the desk that checked us in and out was very friendly and helpful.

Rating:

1.0

I was asked to return the vehicle full tank, I drove less than 2 miles and I filled more than 7-8 gallons of gas(petrol). Personal vehicle was parked in the uhaul location and while picking up personal vehilce was damaged and scrached. Please create a case and enquire, reimburse.

Rating:

5.0

The U-Haul app was terrible. The only reason I was able to complete the rental pickup was because of April, in customer service, who solved my problems remotely. The rental was picked up on a Saturday and the location was closed. Without April, this rental would not have happened.

Rating:

3.0

I did the self-serve because it was a Sunday. I did the steps through the app and received a text saying I would get a phone call. The phone cal never came. I had to call U-Haul and wait on hold forever. The entire pickup process took 45 minutes. It was ridiculous.

Rating:

5.0

The equipment had some left over crumbs in it. However, the ride was smooth, no problems at all with the equipment. Love the newer details of the Uhaul truck.

Rating:

5.0

U-Haul online system was down nationwide for U-Haul locations as well as customers so my rental pick up was delayed to the next day but the Plymouth U-Haul team was courteous, friendly and professional and assisted me in every way they could so that my move could stay on track. This is a great U-Haul location with great personnel!

Rating:

1.0

Drivers compartment of the vehicle was covered in mud. Upon returning the vehicle when I tried to select that the vehicle needed to be cleaned before it could be used again, the app wanted to charge me a cleaning fee as if I had done something wrong. I should be able to tell you that you are renting out filthy disgusting vehicles without paying a fee. If anything I should be given a refund not charged more.

Rating:

5.0

No real problems though the mobile phone pick up option seemed to be more complicated than it needed to be and it wasn't always easy to navigate on my phone screen.

Rating:

5.0

The cargo door was nearly impossible to open or close👎🏻. A bit of a problem.

Rating:

3.0

Have the sales associate make eye contact, maybe act friendly instead of annoyed. Service is not his thing.

Rating:

2.0

Customer service was nonexistent. One person told me to throw the keys on the counter and that’s it. It seemed odd there wasn’t a formal return/checkout procedure. That was evident when I received a call from UHaul customer service asking why I hadn’t returned the truck yet when I had returned it the same day I picked it up. Room for improving communication to customers.

Rating:

5.0

Always have a great experience here. Thank you

Rating:

4.0

Give a better way for staff to know that someone is at the counter. Otherwise, it was a smooth and easy transaction

Rating:

1.0

The man at the counter that serviced us was very rude and condescending. Also, my charges were not what is advertised. They are well above what this company advertises and they took a payment from my daughter on her credit card without telling us that they would also double charge my credit card the following day leaving my bank account in the negative and money not able to be refunded to me for 3 to 5 business days which is a huge inconvenience Because they charged me two times for a six hour rental. I give a zero on my whole experience at this location. I have used U-Haul previously to move out of state and had wonderful experiences.

Rating:

5.0

Everything was great

Rating:

4.0

Lower the price charged because it is way to high.