Customer Reviews for USA Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of USA Storage

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Nicholas P. on

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Alexia C. on

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Kimberly at the desk was super helpful and friendly!

Robert A. on

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ROB G. on

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Nothing

Colin M. on

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All good!

Belly P. on

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Jeffrey F. on

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Laura C. on

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The lady at the front desk was excellent! She was extremely helpful and had a great attitude making the experience that much better! Thanks again!

John A. on

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Josterly M. on

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Cassandra B. on

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The representative was very helpful and helped us save money. Ty.

Kevin C. on

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Audley E. on

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Good overall

Maria M. on

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Doing a great job

Lashorna F. on

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Have not received my deposit Fee as of yet, which costed me account to overdraft

Howard C. on

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Yehuda B. on

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Jennifer M. on

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William M. on

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At the end, went to pay and girl couldn't figure out how to work the debit card machine. So i payed cash, then i get phone call to day later and she couldn't do it the cash way and ended up bill my card anyway. Now i have to go back and get the cash i payed .

Robert L. on

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Noah W. on

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CAI H. on

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Great service. We had to swap for a bigger truck without a problem.

Steven R. on

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Carlos F. on

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Vehicles that going long distances, like the one I drove need to have maintenance and oil changed for those trips ,, can’t have a vehicle with and oil life service of 40% as I have the truck I rented ,, because in the half way of the trip the service light got on and never turn off again

ALEJANDRO L. on

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The air conditioner was broken. Had to drive across Florida in 90 degree temperature with no AC.

Patrick B. on

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That's was a great experience

Lawrence D. on

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JEFF B. on

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Really nice person at the desk!

Thomas B. on

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Donald G. on

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Had only one person working so it took a real ong time and he had several people to serve. He was very nice and efficient

Howard C. on

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emily A. on

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U-Haul charged me for two days instead of one. I only needed the truck for one day.

Guillermo J M. on

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Fast and easy, couple of safety instructions and off you go!!!

myron B. on

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guerline J. on

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This lady really helpful.

Ketlie D. on

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Nelson M. on

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Britney R. on

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Anna H. on

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Jean-Philippe S. on

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Rosa P. on

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Robert N. on

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Nicholas T. on

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I received excellent service from a friendly and professional individual.

Andrea C. on

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Truck was a little rough around the edges but it did the job and the puck up and drop off were easy.

Courtney B. on

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Keep it the way it is.

KIMBERLY J. on

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George T. on

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The location itself is Spartan in appearance but is functional. The service at that location by Kimberly is 6-stars (if that were to be a rating)! The van I rented had very low mileage - was practically new - but the interior could have been a little cleaner.

Christina M. on

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No improvements needed. Kim was very helpful and polite and explained everything in detail. Thank you.

Luis M. on

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Very nice customer service. Definitely one of the better locations I’ve needed to rent from.

Alexia L. on

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KINJUANA W. on

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Rosana L. on

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Filippos M. on

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Pam P. on

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The woman working decided to go out and get donuts and closed the store so I waited outside for 1/2 hour. She showed EXACTLY at my pickup time so I didn't get out of there for another 20 minutes. I expected to be able to actually pick up my van at the pick up time not start paperwork at that time. This was at 11 am.

Christina B. on

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Process was easy and I was charged what I was quoted. Thank you.

Oral W. on

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Rental should be able to cover by my insurance and not force to buy extra insurance

Audley E. on

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I rent a truck often let me get some credits of ten rentals with discount

Henry F. on

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Prompt service. Friendly staff.

Damian R. on

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Everything was good and on time at this Hollywood location where I picked up the truck

DOREEN B. on

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bruce W. on

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GARY K. on

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Perk P. on

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JOSEPH S. on

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Jan H. on

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Very helpful despite how very busy they were!

Clay D. on

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Great customer service

Wilson F. on

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I received and extra charge in my credit card and I don’t know why. This is not the first time. I rented u-haul 3 times before and it happened the same every time. I am really disappointed from your company.

Jose M G. on

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Professional customer experience. Thanks

Pierre A. on

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Excellent customer service.

Tiffany C. on

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joseph G. on

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Kimberly was just wonderful great personality. We didn’t notice that t A/c. In cab didn’t work right st all . Very disappointing to have to drive 300 miles no A/c

Jesus S. on

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MAX D. on

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Roch G. on

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we received a excellent service A1 from Kimberley on state 7 Hollywood fl

Latoia D. on

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Nothing

Chantay S. on

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Awesome customer service. 2nd time renting a truck and very satisfy.

Xavier S. on

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Joe R. on

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The staff was very friendly and flexible. That's a nice combination to have in business. Great service I would definitely recommend this location.

Jenifer S. on

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Ana R. on

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ihosvani R. on

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Had an emergency and needed a pick up as soon as possible. Reserved the night before and it was ready first thing in the morning. The employee was very nice and friendly even though it looked like she was pretty busy as the only employee at the location. Returned truck an hour later and everything went smooth. Will be using this place again but hopefully not under another emergency.

JULIET M. on

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Eric A. on

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Ana R. on

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The only thing was the radio did not work in the truck, unless there’s a secret button to push :) but I also failed to mention that to the gentleman. Other than that it was great. Easy and quick.

Karan S. on

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Jacqueline C. on

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Juan Carlos P. on

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Tener en el vehículo un carrito como ayuda para transportar las cosas, incluído en el costo. Gracias

Dave C. on

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Steven I. on

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Handel M. on

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I rent from you quite frequently and ALWAYS bring back extra gas and today i was a tip below the quater tank and was charged for TWO gallon of gas at $8. U JUST LOST A DEDICATED CUSTOMER!!!!

Luis M. on

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The service was excellent, The van was dirty But i will still recommend to all my friends.

Lillian P. on

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Joseph S. on

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Great customer service, employees was so helpful and polite.

ANTONIO R. on

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By far the best, easiest, and friendliest transaction to date. Will definitely use this site from here on out.

Leopoldo G. on

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Best of the best

Jason D. on

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It was fine.

Sandra T. on

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Ivan F. on

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There is absolutely nothing you guys have to do to improve! The assistant manager Kimberly is a phenomenal employee. She was very professional, kind, courteous, and patient. She handled my reservation in a timely manner and she always had a smile on her face. Kimberly represents u-haul in such a great and professional manner that it is because of her that this location does very well. I will never go anywhere else for my moving or storing needs. This will be my go to place and I will tell all my friends and family to do business with this exact location. Kimberly is superb!

Sergio G. on

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It ok

Pamela B. on

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