Lost about an hour of my booked time due to the key not being in the lockbox it was supposed to be in. After contacting customer support, I was able to retrieve the key from a different lockbox. So other then setting my day behind by an hour, everything else went pretty smoothly.
Matthew G
Customer Reviews for VWSS Marsh LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience
Megan JThe lady was very nice. However, when I arrived at my scheduled pick up time, the store was still closed. I called the number that went to a central office, who I assume then called the attendant. About 20 minutes later she calls and tells me she's on her way. I was finally hooking up the trailer 30 minutes after my scheduled time, which put me behind schedule for the rest of the day. Also, the trailer did not have the necessary wire--I had to use one from another trailer.
Jason WUnprepared, waited almost an hour to show up, no hookup had to do it myself, redid online check in further delaying us. Less than one star. No phone number to call. Never again
Thomas T