So the gentleman there was so friendly helpful. I prefer to rent from this place whenever I need a truck and I will be again today. However the van I rented was clean except you could tell someone had a dog in it cause there was hair ALL over the seats. It was gross. Again, not a refection on this location Love this location but might want to get in that and vacuum.
EDWARD R
Customer Reviews for VWSS Rome LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Francis went above and beyond helping me understand the how’s and why’s of getting my move done. I will definitely use this facility again should I ever need their services.The truck was clean and in good condition, handled well. Way to go Francis!
SANDRA DVery easy and organized pick up
John MUnfortunately, the seals on the trailer were not maintained, and the cardboard containers were ruined and the contents being shipped got wet as we encountered rain during our journey. The person who waited on me provided great service and the location itself was good.
MARK TFriendly and courteous! I will use them again.
david BFue excelente experiencia me gusto mucho
ANGENO DI was told I would be charged 20 extra I received a 650 bill the appliance dolly I forgot I am returning but that’s still another 375 I was not told I’d be charged there was problem with maintenance on truck and caused lot issues make sure you get everything in writing I guess
Clayton GWas quoted $59, at the end of the day I paid almost $90 for 4 hours. Also the dollyand blankets were not in the truck like requested and paid for. Made for a very difficult move
Douglas Oit’s very easy and nice to
Shadiya ABuen servicio
Eduin LStaff was extremely rude and checked my equipment in a day late - causing me to incur additional fees- totally unacceptable!! Will be filing a dispute with my credit card company immediately
ANTHONY SFrancis was very helpful & made the pickup very easy !
TIMOTHY TImprove app. Did not work for check out.
MICHAEL PThe controls for the lights were precariously positioned to fall into the console when used. I had to drive with brights to make sure I had lights. Not safe.
JAMIE MEasy and quick!
JEFFREY DTruck drivers seat bottom cushion has a home made cushion the keeps sliding you towards the steering wheel. Right front head light held in with shipping tape. A/C will not blow out any vents. Truck smells like weed as soon as you open the door.
David PJust having trouble to reserve the truck it took me 5 hours
MATTHEW SThank you 😊 Thank you 😊 Thank you 😊
CESAR MAfter hours drop off although the sign on the building and website said it would be open.
RICHARD JService wasn't bad but truck cab was filthy, radio didn't work, was supposed to have appliance dolley tried 6 different place including one of your superstores so not only did the rental cost me more money but I also had to drive around so I had to cost me more mileage as well so I probably ended up costing me about $35 because of you guys not having the appliance dolly probably won't use U-haul if I can help it
DOUGLAS SIt’s hard to rate this U-Haul experience this time around. We arrived at 9:20 for a 9:30 pickup to find a sign on the door that the location would be closed through (it doesn’t matter). Now what? I tried the number on the door, nothing. After a bit, I found a number to U-Haul. A nice representative transferred my call to a scheduler that was able to get me in a truck but not the 2 dollies I requested. My wife needed to drive to a separate location to pick up the dollies. The truck was old and drove like it. Someone needs to look at the engine and suspension, or just let ole Bessie go in peace. If there was someone at the location when I returned it, I would have asked for a refund. I am asking you now through this portal for a refund.
Lawrence EMs. Brittany was very nice and helpful...
Ennyia RThe Girl and guy in the office were perfect, even offered us donuts when we cam in to pick up the truck. Excellent customer service at the UHaul on Rome Hilliard Rd.
TESSA WNo personnel on site.
Patricia HThey stole my gas money
Mustafa sIs good
JOEL SThe gentleman who works here is very good. He is always pleasant, prepared and efficient. The place is spotless and the equipment is always available and as advertised.
RICHARD HI wanna thank you Brittany and Francis , Brittany was very professional received me with a nice smile and went with me through the process, explained to me the charges , I was really content with her way to work with customer service , the U-Haul I picked was clean , in a very good working condition compare to other locations , I would recommend this location to ever one , if I had to give 5 starts on five I would give 10 . Thumbs up
SLIMANE GWe asked for two dolly’s to be added and they were not in the truck when we picked it up. So now we have to take the time to call a real person to get the dolly rental fee taken off our bill!
Adam WCustomer service, knowledge of the equipment and it's usage.
SHEENA MMaking sure equipment that is ordered is with the order.
Krystle TThe dolly that was purchased was not in the truck. Then when I called to ask for one they said “we’d have to find one at a different location for you” No thank you. We made due and thankfully we could muscle our way to moving. When you purchase something you want the full order. The refund was fine. But having the dolly would have been better.
Amica GThe movers they scheduled were late and they stole things out of our garage. Very upsetting.
AUDRA KDidn’t check in my return in a timely manner. Got a call from U-Haul 2 days later asking if I returned the trailer.
Joshua FThe location was great, however the app/website themselves need some work as I had issues that morning and was late to pick up the vehicle and had to call the number to get help figuring out how to get my reserved rental.
Scott FGoood
Joel SGood service
AISSA Mnone
VINCENT DEverything good 👍
AISSA MExcellent work, the gentleman was very empathetic and polite. Very good, thank you for your services.
Jose AGood
johnmyr dHave call center agents that know what the fuck they’re doing. That was a nightmare.
HUGH Measy process
Richard SThe check engine light was on and the gas tank was not full.
STEPHEN FEverything was easy and great.
HAROLD ASuper easy and accessible to pick up and return. Would use again!
Kelli TU-Haul (van) was well maintained but the outside was so dirty I could barely see through the windows.
Heather AEverything went smoothly. Five star service
RANDALL STruck drove rough and broke down on me. I was stranded on the interstate for 2 hours waiting on a tow and then had to call a ride after the tow arrived to pick me up to get to my vehicle because the driver had to get another truck to tow the uhaul.
William PParking lot was covered in ice, I know the weather is beyond the control of the pickup location but there was no effort to melt the ice. The padlock on the key box was frozen and the code could not be entered. keeping these locks well lubricated with oil or WD40 would have stopped this. Fortunately I had a screwdriver that I used to turn the letters and open the lock. When I finally got the key, the truck was unlocked. The back doors were not even closed. The truck had trash (potato chips, lottery cards) in the cup holders and in the door. The passenger side door was damaged and allowed cold air to enter the truck. The truck had a strong smell of smoke. The vehicle was otherwise mechanically sound and drove well. When returning the vehicle the office was locked despite being before their posted closing time. Someone opened the door and asked what I wanted. They did not want to check the vehicle in so I used the app to make sure I had photo proof of the condition of the vehicle. I have never had an experience like this with other U-Haul rentals. I used this location for convenience based on my trip but in future I will find another location.
Brian KWe did not receive the dolly and blankets we were promised. My movers had to wait 45 minutes while I went to pick them up somewhere else. We set this up on 12/6 at another location and they didn't have a truck. When the reservation was set up here, it was changed, and we had to bring the truck back from Grove City to Hilliard. Which of course we were charged for the extra mileage we used because of the reservation person's mistake. However, the person at this site on return of the truck did take off some charges due to the troubles we had. Not due to this site, but because of the overall problems we had with the site, uhaul has lost a customer for life.
Steve DAmazing service!!!
STACY UNo problems and the anytime pick up using the app is great.
Christine LThe truck interior was dirty and smelled weird.
TIFFANY DDropped off a trailer, went in and told the person I was dropping off a trailer from Cincinnati. Looked at me like I didn't know what I was talking about. Said just park it next to trailers. I did and when I was finished he came out, got in his jeep and left. So I just left!
Timothy KAgain, trying to communicate by telephone with the store was difficult kept forwarding us to Corporate U-Haul
PAUL BFrancis was very informative and helpful. I can’t think of anything that would need improvement.
DONNA MAwesome customer care service and product management system.
TIMOTHY HHad no issues with this pickup location, but had major other issues with U-Haul on day of pickup.
Clayton HIt was all perfect!
JEFFREY D