Ms. Brittany was very nice and helpful...
Ennyia R
Customer Reviews for VWSS Rome LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Girl and guy in the office were perfect, even offered us donuts when we cam in to pick up the truck. Excellent customer service at the UHaul on Rome Hilliard Rd.
TESSA WNo personnel on site.
Patricia HThey stole my gas money
Mustafa sIs good
JOEL SThe gentleman who works here is very good. He is always pleasant, prepared and efficient. The place is spotless and the equipment is always available and as advertised.
RICHARD HI wanna thank you Brittany and Francis , Brittany was very professional received me with a nice smile and went with me through the process, explained to me the charges , I was really content with her way to work with customer service , the U-Haul I picked was clean , in a very good working condition compare to other locations , I would recommend this location to ever one , if I had to give 5 starts on five I would give 10 . Thumbs up
SLIMANE GWe asked for two dolly’s to be added and they were not in the truck when we picked it up. So now we have to take the time to call a real person to get the dolly rental fee taken off our bill!
Adam WCustomer service, knowledge of the equipment and it's usage.
SHEENA MMaking sure equipment that is ordered is with the order.
Krystle TThe dolly that was purchased was not in the truck. Then when I called to ask for one they said “we’d have to find one at a different location for you” No thank you. We made due and thankfully we could muscle our way to moving. When you purchase something you want the full order. The refund was fine. But having the dolly would have been better.
Amica GThe movers they scheduled were late and they stole things out of our garage. Very upsetting.
AUDRA KDidn’t check in my return in a timely manner. Got a call from U-Haul 2 days later asking if I returned the trailer.
Joshua FThe location was great, however the app/website themselves need some work as I had issues that morning and was late to pick up the vehicle and had to call the number to get help figuring out how to get my reserved rental.
Scott FGoood
Joel SGood service
AISSA Mnone
VINCENT DEverything good 👍
AISSA MExcellent work, the gentleman was very empathetic and polite. Very good, thank you for your services.
Jose AGood
johnmyr dHave call center agents that know what the fuck they’re doing. That was a nightmare.
HUGH Measy process
Richard SThe check engine light was on and the gas tank was not full.
STEPHEN FEverything was easy and great.
HAROLD ASuper easy and accessible to pick up and return. Would use again!
Kelli TU-Haul (van) was well maintained but the outside was so dirty I could barely see through the windows.
Heather AEverything went smoothly. Five star service
RANDALL STruck drove rough and broke down on me. I was stranded on the interstate for 2 hours waiting on a tow and then had to call a ride after the tow arrived to pick me up to get to my vehicle because the driver had to get another truck to tow the uhaul.
William PParking lot was covered in ice, I know the weather is beyond the control of the pickup location but there was no effort to melt the ice. The padlock on the key box was frozen and the code could not be entered. keeping these locks well lubricated with oil or WD40 would have stopped this. Fortunately I had a screwdriver that I used to turn the letters and open the lock. When I finally got the key, the truck was unlocked. The back doors were not even closed. The truck had trash (potato chips, lottery cards) in the cup holders and in the door. The passenger side door was damaged and allowed cold air to enter the truck. The truck had a strong smell of smoke. The vehicle was otherwise mechanically sound and drove well. When returning the vehicle the office was locked despite being before their posted closing time. Someone opened the door and asked what I wanted. They did not want to check the vehicle in so I used the app to make sure I had photo proof of the condition of the vehicle. I have never had an experience like this with other U-Haul rentals. I used this location for convenience based on my trip but in future I will find another location.
Brian KWe did not receive the dolly and blankets we were promised. My movers had to wait 45 minutes while I went to pick them up somewhere else. We set this up on 12/6 at another location and they didn't have a truck. When the reservation was set up here, it was changed, and we had to bring the truck back from Grove City to Hilliard. Which of course we were charged for the extra mileage we used because of the reservation person's mistake. However, the person at this site on return of the truck did take off some charges due to the troubles we had. Not due to this site, but because of the overall problems we had with the site, uhaul has lost a customer for life.
Steve DAmazing service!!!
STACY UNo problems and the anytime pick up using the app is great.
Christine LThe truck interior was dirty and smelled weird.
TIFFANY DDropped off a trailer, went in and told the person I was dropping off a trailer from Cincinnati. Looked at me like I didn't know what I was talking about. Said just park it next to trailers. I did and when I was finished he came out, got in his jeep and left. So I just left!
Timothy KAgain, trying to communicate by telephone with the store was difficult kept forwarding us to Corporate U-Haul
PAUL BFrancis was very informative and helpful. I can’t think of anything that would need improvement.
DONNA MAwesome customer care service and product management system.
TIMOTHY HHad no issues with this pickup location, but had major other issues with U-Haul on day of pickup.
Clayton HIt was all perfect!
JEFFREY DLove Uhaul
ROGER GFrances was a wonderful employee and would definitely recommend U-Haul!
JONATHAN GI was pleased with both locations I used but not with the overall uHaul experience. I paid $2000 for a uhaul for a move taking me 3 states from home, and booked my equipment several weeks in advance. I believe at least 2 maybe 3 or so. I got a call the day before telling me that in order to get any truck at all I was going to have to drive almost an hour away from my home to pick it up. I get there, and they have a truck for me, but only have half the requested furniture blankets and neither of the types of dolleys I requested. They gave me a different dolley instead, but it was an appliance dolley and we weren't moving any appliances and it barely worked for what we needed it for. I didn't have to pay for what I didn't get, but when planning a move of this size and magnitude you would think that if you order something it will be there for you when paying several thousand dollars. Also, I requested to pick up from a uhaul store 10 minutes from my house. I have a hard time believing that the closest pickup available was almost an hour away from an area the size of williamsburg and james city county. When you're dealing with your last few days in town and everything is planned out in minute detail as to what needs to get accomplished and when, this kind of disruption with almost an extra 2 hours of driving was disasterous to the plans we had made already.
Richard WTruck had mechanical issues. Would not start at times.
BRANDON SI had a good experience at Uhaul, Francis helped me with the size truck I would need, reserved it for me , a smooth truck pick up, very happy, change nothing. Ron
RONALD WGoog
RICARDO CProvide working trucks and faster refunds for faulty trucks !
SAMANTHA CNo improvement needed. Francis was fantastic to work with. I'm new to the area and this is now my preferred uhaul, because of Francis!!
DANIELLE DThe online check in to pick up the truck took way too long.
Christopher MThe customer service was amazing. Unfortunately, the truck I rented was not. The seat belt is broken and hard to get buckled. The gear shift did not allow me to place the truck in park, it kept sticking. The brakes are questionable, and the power steering is horrible. The A/C system is terrible, it does not blow air. The inside of the truck is dirty and the driver side mirror is broken. Please repair or replace this truck, it is a disaster and a safety hazard.
LISA KStaff was very nice and helpful
WILLIAM DThe front desk guy is amazing Went above the beyond.
ABDISALAM BFix the right blinker on the truck. Set the key locks lower so that we could easily see them. Better instructions on the key lock. The app is overly cluttered and initially it tried to charge me for gas when at least as the needle looked, it was returned after matching up the gas. Plus we got there before 5 but it was a week day that they close at 1pm, so I had to use remote /app to take the truck.
Nathan VQuick and super friendly location. Couldn't ask for a better experience!
ALISHA HThe man he work there it's very nice and good
MOKDAD ITrailer worked great with no issues
ROGER SThis location and staff are wonderful. The office was closed when I needed to pickup the vehicle. The app was an awful experience. It was 100 degrees and I had to wait over 10 minutes to be approved to rent while standing on hot asphalt in full sun. Once I was approved the app crashed when I tried to verify the license plate. I tried to report a concern and the app had an error. I eventually gave up and took the van. When I returned the van, the office was open, and I was done in a few seconds dropping the vehicle off. I would recommend doing your best to arrive during office hours and avoid online/app check in If you can.
CHRISTOPHER HOnly thing the blanket was already opened, and we haven’t used them
YAZEN A