Everything went very smoothly. Staff was excellent and very helpful. I was in and out in 10 minutes.
RANDALL S
VWSS Rome LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43228
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Truck drove rough and broke down on me. I was stranded on the interstate for 2 hours waiting on a tow and then had to call a ride after the tow arrived to pick me up to get to my vehicle because the driver had to get another truck to tow the uhaul.
William PParking lot was covered in ice, I know the weather is beyond the control of the pickup location but there was no effort to melt the ice. The padlock on the key box was frozen and the code could not be entered. keeping these locks well lubricated with oil or WD40 would have stopped this. Fortunately I had a screwdriver that I used to turn the letters and open the lock. When I finally got the key, the truck was unlocked. The back doors were not even closed. The truck had trash (potato chips, lottery cards) in the cup holders and in the door. The passenger side door was damaged and allowed cold air to enter the truck. The truck had a strong smell of smoke. The vehicle was otherwise mechanically sound and drove well. When returning the vehicle the office was locked despite being before their posted closing time. Someone opened the door and asked what I wanted. They did not want to check the vehicle in so I used the app to make sure I had photo proof of the condition of the vehicle. I have never had an experience like this with other U-Haul rentals. I used this location for convenience based on my trip but in future I will find another location.
Brian KWe did not receive the dolly and blankets we were promised. My movers had to wait 45 minutes while I went to pick them up somewhere else. We set this up on 12/6 at another location and they didn't have a truck. When the reservation was set up here, it was changed, and we had to bring the truck back from Grove City to Hilliard. Which of course we were charged for the extra mileage we used because of the reservation person's mistake. However, the person at this site on return of the truck did take off some charges due to the troubles we had. Not due to this site, but because of the overall problems we had with the site, uhaul has lost a customer for life.
Steve DAmazing service!!!
STACY U