Customer Reviews for Vail Equipment Rentals LLC
(U-Haul Neighborhood Dealer)

67 reviews

16087 S Wilmot Rd   Sahuarita, AZ 85629

(520) 589-2562

Hours

  • Mon–Fri
    7 am–3 pm
  • Saturday
    7 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(520) 589-2562

16087 S Wilmot Rd
Sahuarita, AZ 85629

Services at this Location:

Hours

  • Mon–Fri
    7 am–3 pm
  • Saturday
    7 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My reservation was canceled twice and the trailer I reserved was never delivered, I ended up having to use a trailer that was not at all what I needed for the move making it a huge pain in the ass, this was an extremely poor experience

michael H. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

Jane P. 
Rating:
4.0

Customer did not leave a comment.

Nikki D. 
Rating:
1.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Very friendly and accommodating staff. Easy access location. I will certainly recommend. Mike G. Green Valley AZ

Michael G. 
Rating:
5.0

I asked if I could drop off after hours via email and I was promptly accommodated

Joseph W. 
Rating:
5.0

Great customer service. Would definitely rent from this location again.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Taunia O. 
Rating:
5.0

Nothing. Service was great and lot of equipment available.

Tadd K. 
Rating:
4.0

Customer did not leave a comment.

Monique D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth O. 
Rating:
5.0

Customer did not leave a comment.

Colin K. 
Rating:
4.0

Customer did not leave a comment.

steve L. 
Rating:
5.0

Fast, efficient, and friendly. Out the door and in our way in minutes.

Judith K. 
Rating:
5.0

Customer did not leave a comment.

DALE F. 
Rating:
5.0

Very griendly and good service.

Terry S. 
Rating:
5.0

Keep up the good work,

GALE T. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G. 
Rating:
5.0

Customer did not leave a comment.

Jared K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
3.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

Better signage to locate the office

TIMOTHY K. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

SEAN R. 
Rating:
5.0

Better información about the mileage.

GRAHAM V. 
Rating:
5.0

Super friendly staff. Convenient and easy to get to the site.

SHEENA O. 
Rating:
4.0

Good customer service and very helpful

JESUS L. 
Rating:
1.0

Have the reserved items on hand for pick-up. Reserved a truck, trailer and five dozen moving blankets. When I arrived to pick these items up I was informed they had no moving blankets. I was sent 10 miles out of my way for the blankets causing wasted fuel and time. They also assigned me to a different drop off location ither than the one I had reserved and never told me about this change. This caused problems when I dropped off the equipment. Further, the check in process upon pick-up was very slow and staff blamed it on U-Haul computers.

ROBERT ROY P. 
Rating:
3.0

When we called to make sure we could drop off the truck on Sunday, the guy that answered the phone didn't answer like he was answering a business phone and then he rudely told us that we could just drop it off and to leave the key in the drop box. I'm really disappointed in the customer service at UHaul.

TRACEY S. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Customer did not leave a comment.

WARREN B. 
Rating:
4.0

Customer did not leave a comment.

leonad L. 
Rating:
1.0

There is poor cell service at this location making it very frustrating to try and rent in off hours. The app wouldn't recognize the GPS location and I had to cal customer service and they were horrible! I would not use the mobile process here at this location until the cell service gets better. They also need to have customer service training for their folks so that they can assist with the app. Also PLEASE let potential customers if they want to try and use the 24/7 service they must have a Uhaul account log in in order to pick up the rental.

COLLETTE B. 
Rating:
3.0

The truck vent system did not work when driving, so it would only ventilate the cabin when in idle. On the car trailer, the safety chains were too long and the assistant did not assist or inspect any of the hookup/securing items. If an inexperienced user had left with the vehicle attached as the assistant left it, the vehicle would have fallen off the trailer. Fortunately, I have done this before and corrected the issues, except for the safety chains, which were too long to hook up properly.

Thomas I. 
Rating:
5.0

Enjoyable staff. Helped to detach trailer. Quick in/out process.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Colin M. 
Rating:
5.0

Customer did not leave a comment.

MARIE G. 
Rating:
5.0

Customer did not leave a comment.

DAVID RAY B. 
Rating:
3.0

I rented a car tow dolly. I did not find out until 5 am the next morning, that the pigtail for the trailer lights had been drug by a previous renter and that the prong that worked the tail lights was sheered off. The brake lights and flashers worked, but not the tail lights. The employee who hooked up the lights clearly would have seen this but said nothing. I had to drive for 3 hours in the dark with my flashers on and spend another hour finding a Uhaul center and having them switch out the pigtail. Then, some where between Phoenix AZ and Fillmore Utah, one of the tail lights just fell off. The help line person, while kind, told us not to worry about driving with only one tail light / break light, the police wouldn't care. We stopped. Spent the night in order to go to the recommended Uhaul in Provo Utah, in the morning for a replacement light... where we were told in a very unfriendly manner, that we would have to wait two weeks or we could unpack the car, and change to a new dolly. By now it was light and we just drove home without a light. The whole thing was frustrating. We spent more than 3 hours and burned a lot of gasoline driving to various Uhauls in an effort to make things right. Perhaps a credit for our next rental would be in order.

ROBERT W. 
Rating:
5.0

Great customer service. Very friendly and helpful.

Ruben E. 
Rating:
5.0

Customer did not leave a comment.

SCOTT N. 
Rating:
5.0

Customer did not leave a comment.

Dawn T. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Brent H. 
Rating:
4.0

Customer did not leave a comment.

MARCIA V. 
Rating:
4.0

Customer did not leave a comment.

Matthew L. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
1.0

Customer did not leave a comment.

Liane D. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
4.0

if a customer makes a reservation and it is confirmed, to pick up a truck DON'T change it on them the night before the pick up of the reserved truck.

Darren D. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH K. 
Rating:
5.0

Excellent service, professional & friendly! Like new equipment! Great location & easy drop off for Green Valley & surrounding area & Tucson Airport area!

Penelope S. 
Rating:
5.0

Customer did not leave a comment.

Terence R. 
Rating:
3.0

I was supposed to get the trailer at the closest dealership.

LYLE D. 
Rating:
5.0

Easiest most professional and smoothest rental experience I've had with uhaul. I'd rate my experience a 10 out of 10!!!

justin P. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
2.0

Unmanned drop off very confusing

Gil R. 
Rating:
5.0

Customer did not leave a comment.

Arthur D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Evan J. 
Rating:
5.0

Customer did not leave a comment.

WAYNE G. 
Rating:
5.0

Great manager and employees.

MYLES N. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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