Customer Reviews for Valero
(U-Haul Neighborhood Dealer)

479 reviews

3065 Shallowford Rd NE   Marietta, GA 30062

(770) 999-0203

Location Hours

  • Mon-Fri: 7 am - 10 pm
  • Sat: 8 am - 6 pm
  • Sun: 7 am - 3 pm

Services at this Location:

Contact Us

(770) 999-0203

3065 Shallowford Rd NE
Marietta, GA 30062

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 10 pm
  • Sat: 8 am - 6 pm
  • Sun: 7 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
3.0

The rental process was easy, and the location was very convenient. Staff was helpful.

Jack C. 
Rating:
3.0

It is a busy gas station, hence, the wait time is longer and it is harder to find a good parking space for the 20ft truck.

YAWEN X. 
Rating:
4.0

Customer did not leave a comment.

Jay R. 
Rating:
5.0

Customer did not leave a comment.

PETRONIO D. 
Rating:
3.0

Customer did not leave a comment.

EBAKOLE O. 
Rating:
5.0

Customer did not leave a comment.

BABAK B. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Always friendly and helpful when I rent there. Would recommend Valero on Shallowford Rd in Marietta

JOHN S. 
Rating:
1.0

Truck was great. Owner was extremely rude and cut me off on the phone while I was trying to talk. Where we picked the truck up was actually a gas station, there was no UHaul sign, our truck was parked in the back and we couldn't tell they even rented trucks there, so we kept driving right past the gas station and the owner actually called and got mad at ‘is'? How about you have a sign that states you rent Uhaul trucks.

Madison N. 
Rating:
3.0

Check in was difficult. The hand truck (dolly) and blankets weren't in the truck as requested.

Otea B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Wouldn't change a thing. Reserving through returning the equipment was efficient and smooth!

LEE-RUTH R. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

The Uhaul Mobile check in did not work so I went inside and they were very helpful and courteous. I will use this location again... John

JOHN S. 
Rating:
1.0

Show some compassion. We had medical emergency that delayed return 90mins. All agent cared about was van being late.

Kim C. 
Rating:
5.0

He made my drop off process easy and smooth. Thanks

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Antoine M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

I'm not sure.It was booked by the party store for me but I couldn't find any contact number to call and confirm or ask a question about keeping it 12 hrs or 24. When I drove over to ask I was in a line of customers getting gas and he was irritated and sharp asking what question like I wasn't a customer but an irritation or interruption . The place is not well kept and only has one employee that I can see on site. They don't have time and staff for the uhaul business I don't think? Anyway they will be my backup only bcz of an emergency.

sara G. 
Rating:
1.0

I got charged full amount for gas when the gas was no where close to 3/4 of a tank! Made a one reservation but wasnt able to return to the designated location when i intended to due to the fact that the location I rented from messed up the reservation

Ja'Len F. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
3.0

The guy at the counter helped 5 or 6 people that walked in after me. It took forever to rent the vehicle. He was by himself, but still. When people are walking in after me and he stops and leaves me standing there for 15-20 minutes while he helps them and not me. That is very frustrating.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY D. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA G. 
Rating:
2.0

uhaul was filthy, had to conduct the rental transaction over some other dudes nasty iphone as the clerk was remote working, had to hook up my own trailer, and go to another building to get my own equipment. just disgusting all around experience

CHRISTOPHER M. 
Rating:
4.0

Customer did not leave a comment.

LAURIE H. 
Rating:
5.0

I had some issues with the ramp not closing and had reached out to Roadside Assistance. The mechanic was very helpful and patient to explain what I did wrong. The whole process took about 2 hours. Wish the wait time can be shorter but I guess is reasonable. Thanks.

Cheston C. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
3.0

Customer did not leave a comment.

Jesus P. 
Rating:
5.0

Amazing quick service!!! Thankful they were there

JAYCOB C. 
Rating:
1.0

The truck was filthy and the location did not have an appliance dolly, despite the fact that I reserved one. The regular dolly was not up for the task. I want a refund.

DANIEL D. 
Rating:
4.0

Truck had over 120,000 miles and it showed.

MARSHALL B. 
Rating:
2.0

Did not have the truck I rented available or the Dollies. Truck smelt like a pack of cigarettes.

BRANDON F. 
Rating:
3.0

Customer did not leave a comment.

ryan R. 
Rating:
5.0

It went well for the drop off. No aggravation with details etc. the only thing was your system requires the renter to follow all activity on line so when I asked about the final bill the attendant couldn't tell me. Personnel were great the system was missing a beat.

MARK S. 
Rating:
1.0

The vehicle was very dirty. There were water puddles on the floor. There was dirt on the floor. The steering wheel and seat was sticky and dirty. The breaks had serious vibration with a smell of burning after a few miles

CAROL W. 
Rating:
2.0

Not clear where to leave key

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

carol G. 
Rating:
3.0

Vehicle was extremely filthy and the tank was not even full.

ABIODUN A. 
Rating:
2.0

Provide evidence that somebody received the key or make the dropbox visible.

JESUS P. 
Rating:
5.0

Tires on trailer need balancing, but otherwise, worked as needed.

William J. 
Rating:
4.0

Not good enough service!!

Sugrib S. 
Rating:
1.0

The truck was full of garbage upon pickup. When I asked the staff if they could clean the truck out for me they said no and told me I could either take the truck as is or he could find another truck. We ended up having to take the dirty truck, clean it for the location then go about our day making us an hour late.

Anthony J. 
Rating:
3.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
2.0

Apparently I apparently inconvenience them because I didn't know how to Hitch my car

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

We ordered our truck from uhaul online and we were charged $19.99 plus fuel. Order #: 21622417 Once the store manager got there, the store claimed they could not pull out the order which had the store managers name as an added driver and so created a different order and ended up charging us $71.00over double what it should have cost us. We would need someone to look into this and make a refund. thanks

Gregory D. 
Rating:
1.0

The truck that I rented was not driving properly. The steering wheel was shaking entire way and I call uhaul roadside assistance they just transfer me to non answering machine. I do not recommend uhaul to anyone.

Jimish P. 
Rating:
2.0

We used the 10' truck for 25 miles without running AC, and added 2 gallons of gas to return it. When returned to the Velcro station, we asked the female clerk to check out the truck, she didn't want to do it. This morning I see the receipt has a wrong charge of $7 for not filled the usage. I called the store, talked and explained the situation to a male clerk named “ Ron “. We know the gas meter may not be very accurate for a truck. He refused to take the wrong charge off. We are disappointed about it. We trusted the store with Uhaul name. But the store is damaging Uhaul name and business.

Ying W. 
Rating:
4.0

Steering on the 15' truck I rented was horrendous. It tracks super bad left and right down the road and seems to "slip" or "catch" on something. It was so bad at one point I stopped and double checked I didn't have a flat tire. I recently moved across the country in another box truck and had no issues. The engine knocks. The steering is garbage. Everything is rusty. But at least it didnt smell like cigarettes. Retire that truck please. Save a life. The attendant was ok I guess. Return atrendant didn't even go look at it and seemed too busy to care about the truck.

Zachary H. 
Rating:
4.0

Need assistance at the counter. One person managing the gas station and assisting the rentals.

Percy T. 
Rating:
4.0

Customer did not leave a comment.

Luke P. 
Rating:
5.0

Customer did not leave a comment.

Keith O. 
Rating:
4.0

it was easy

william K. 
Rating:
5.0

Customer did not leave a comment.

Nicolas F. 
Rating:
5.0

Customer did not leave a comment.

Guilherme M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

Process took too long, despite doing online express check-in, the truck provided was dirty, and the location didn't know how to check back in the rental. Really bad experience and WOULD NOT RECOMMEND to anyone!

Dominique K. 
Rating:
3.0

We went to the preferred pick-up location, which was about 30 minutes from the Valero. However, they didn't have the truck or supplies we ordered at least one month beforehand. The address given took us to an empty lot. Ultimately, we lost crucial time on the morning of our move — about an hour and a half. Better communication before the day of the move (perhaps the day or night before) would've really helped.

John L. 
Rating:
4.0

Customer did not leave a comment.

Andrew T. 
Rating:
4.0

Customer did not leave a comment.

Corey W. 
Rating:
1.0

Horrible wait time. Computer “wasn't working”. Took more than 30 minutes to pick up and more than 25 min to drop off. The same person that served the customer for the store was doing the Uhaul stuff amd he always prioritized the store customers.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

The person was friendly, but really did not understand when questions were asked.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
3.0

Customer did not leave a comment.

Ryan M. 
Rating:
4.0

Customer did not leave a comment.

Alycia C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Customer did not leave a comment.

Kevin A. 
Rating:
1.0

Customer did not leave a comment.

Sylvia C. 
Rating:
5.0

Customer did not leave a comment.

stephanie D. 
Rating:
4.0

The representative was also running the gas station and it made it difficult to make the drop off process quick,

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Nicholas J. 
Rating:
3.0

Door to trailer did not close properly when I picked it up. When I pointed it out they fixed it. But I was concerned that no one is checking the trailer before I used it. Was the air pressure or brake fluid checked?

Samuel K. 
Rating:
2.0

The pick up took longer than it needed to be (about 15 -20 min). We picked it up at a gas station and only one man behind the counter that kept helping the gas and store customers before us and in between whatever he was doing with our reservation. Other than that, It was a very easy and convenient return. The same person helped us upon the return and even though there was another associate, we had to wait for the original attendant. He took our milage and the key and the return was much faster. Our final bill was accurate. Overall the experience was good and I would recommend UHAL to others.

Eric J. 
Rating:
5.0

Valero is a gas station. The attendant was helpful and guided me to back up the trailer, even though he was the only one behind the counter at a busy store.

Angelo S. 
Rating:
3.0

Have equipments when the reservations are being made. I had to drive to another location that also did not have the equipments I needed! Also they need to maintain a sanitary system with trucks especially with this Covid-19 situation.

Kim H. 
Rating:
4.0

Better signage.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
3.0

Hard to find - wrong address given by uHaul message. Originally given truck with flat tire but allotted truck was quickly changed.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

TERESA L. 
Rating:
4.0

the manager of the gas station and store....was the only person at the location.

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

Pierce G. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey D. 
Rating:
3.0

Not very helpful inside a fast paced convenience store. Too busy for me.

mike H. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey D. 
Rating:
3.0

Customer did not leave a comment.

Ronald G. 
Rating:
1.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

No complaints whatsoever

Jeff R. 
Rating:
4.0

Customer did not leave a comment.

Carl D. 
No reviews have been submitted for this location.

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