Customer Reviews for Valero
(U-Haul Neighborhood Dealer)

Rating:

5.0

It was great

Rating:

5.0

You guys were great.

Rating:

3.0

I ordered blankets and an appliance dolly. When I arrived, I was handed the key - no mention that the location did not have any blankets or appliance dolly. When I went to the truck, I discovered that there were no blankets or appliance dolly. When I turned on the ignition, there was a service tire monitor system message that covered the odometer reading - making it difficult to track the mileage. Have not had this experience with u-haul when I rented from a u-haul location. While it was convenient to use this location and the attendant corrected my bill, I will return to renting from a uhaul store.

Rating:

4.0

The truck had not been cleaned. Found empty soda can, wrappers and sunglasses from prior rental.

Rating:

5.0

GOOD SERVICE

Rating:

3.0

I reserved blankets and a dolly online. When I got there to pick up the equipment I was told “oh we dont rent out blankets or dollies “! That really sucked

Rating:

1.0

Unhelpful

Rating:

5.0

All is good.

Rating:

3.0

There were supposed to be additional items on the truck with the reservation, none of which were there. I was not charged but it was more disappointing because the items were needed for the move.

Rating:

5.0

Great experience easy pick up friendly staff.

Rating:

3.0

U haul “ system” was down. Pick up was scheduled for 9 am. Didn’t get the truck until. 10 am. Not happy.

Rating:

1.0

Whoever was running the checkout had no idea what he was doing so I had to take matters into my own hands and call the Uhaul main line to get it sorted out and he was of no help at all and it ended up wasting me an hour and a half in labor costs because of the delay

Rating:

5.0

Mobile check-out crashed when uploading photos. Clerk at the Valero helped me get it checked in.

Rating:

1.0

Handed KEYS to someone at the location A DAY EARLY. Was charged late fee. Had to go through multiple phone calls to get canceled. JOKE!

Rating:

3.0

I had a confirmed reservation to pick up equipment in Gainesville, Georgia at 8:00 a.m. I found out the day before it was changed to a different pickup location for pick up at 2:00 p.m. I had to find equipment on my own in Woodstock, GA. Drove it to Gainesville. I asked for help on your App and received NONE. I had to pay for additional fuel and wasted an hour of time traveling empty to Gainesville. I expect to be refunded $50.00 for my reservation not being honored. Will I get it?

Rating:

5.0

I was a little bit short when I put gas in the truck. I was so close but the attendant told me to go back to the pump to add more gas. I added two gallons and then I was a little bit over. At least the location has gas so not much of a problem but it was annoying.

Rating:

5.0

Easy to fill up truck with gas, plenty of room to park truck, and close out the rental.

Rating:

3.0

Truck was dirty. Mud on floor in cab area. Windows dirty. Tires dirty/muddy. Damage on drivers door/fender area not noted.

Rating:

3.0

The truck had flat upon pick up. The worker at Valero seemed to think it was our problem. He did finally give us $1.50 “out of his own money” to pump air. But the cost to pump air at this facility is $2. Check in after use on the app wasn’t very easy.

Rating:

3.0

Check in process was more difficult than it should have been

Rating:

5.0

Just fix the air conditioning.

Rating:

2.0

Dirty interior…old ashes in drink holders.

Rating:

1.0

I have already talked to customer service about this experience and I have several complaints. First, my pickup location was changed and was an hour out of the way, as compared to the original pickup location being 10 minutes from home/work. Upon arrival, I had to go into a gas station. The gas station clerk handed me a phone and I began talking with a gentleman. There was a language barrier and a lot of background noise on his end making it difficult to communicate. He made me aware that there was not needed equipment at the location that I needed to purchase. He starts going over the charges with me. The total was $200 more than what my Uhaul app stated. I also asked for a military discount. He said for that I’d have to talk to customer service, so I called them. Customer service told me I’d have to talk to the store. However, I was not at a store, I was at a gas station. After some time being tossed around on the phone between one customer service rep to another and making absolutely zero headway in fixing this, I go back to the gas station attendant to retrieve the phone to speak with the gentleman again. I pick up the phone and he says to check my email. I open the email and I am looking at the contract, WHICH I HAVE NOT AGREED TO AT THIS POINT, signed and dated for me. All of that said, I am looking to get my money back. The drop off in Wake Forest, NC was incredible. I told them everything I just stated and they told me I should get a full refund as everything was done wrong at the Shallowford Rd location.

Rating:

5.0

U-haul app stuck at step upload image

Rating:

5.0

You can be sure the gas gauge is correct.. we took the truck at a full tank, drove a total of 31 miles, and when refueling had to get it in 7.1 gallons. That is less than 5 miles per gallon. In other words, the truck was not full of gas when we e received it.

Rating:

5.0

Nothing

Rating:

4.0

Cab could have been cleaner, but not a problem for this job. Easy to rent/pick up/return.

Rating:

5.0

The driver-side window had a leak in the insulation when it was closed. That made for constant wind noise. The cab floor was not clean. Everything else worked well enough to get the job done.

Rating:

3.0

This truck was very old ad was difficult to drive. I have rented with U-Haul several times in the past but this truck made it an awful experience.

Rating:

4.0

This facility is very busy, but they always get the job done with only one person onsite.

Rating:

1.0

This was the worst experience that I've had with u-haul. I WILL NOT be going to another "neighborhood dealer" again and am strongly reconsidering if I'll rent from uhaul again. I'm highly disappointed in my experience as a whole. The truck WAS NOT inspected at the time if my drop off. The attendant DID NOT help me with the process. I COULD NOT get the app or the website to work appropriately. This was HIGHLY unacceptable and I CAN NOT verify the condition of the vehicle after I left. I also am upset that it took nearly 2 weeks after my rental date for me to get an actual receipt.

Rating:

5.0

N/A

Rating:

5.0

The folks at this location were great to work with - very nice and professional!

Rating:

5.0

Customer service needs a little work

Rating:

5.0

First time online checkout process was a bit slow

Rating:

2.0

Location was fine but distance further away than we desired- we had our ‘guarantee’ move us 20 mins further from the uhaul ordered

Rating:

5.0

Was an easy transaction

Rating:

1.0

Don’t offer customers faulty vehicles that with cost them their life .!!

Rating:

4.0

Maintenance on the vehicle. Brakes worked but they needed to be serviced. Engine light was on. Vehicle was clean.

Rating:

3.0

The check engine warning light was on the whole time and the driver seat was broken in the furthest position. It wouldn’t pull forward at all.

Rating:

1.0

Will likely never order with Uhaul again. Regular customer. Truck not checked and given with ZERO oil & coolant. Then have to prove that I should be credited for more than the 2.5 hrs of delay bc I missed the warehouse cutoff and could not unload until Monday AM. Uhaul said to speak with local renter despite the contract clearly being from Uhaul. Local renter says call Uhaul. The most professional party was the tow truck guy; spotless tow truck, helpful, kind in a sketchcy situation ... Uhaul, Valero gas station pathetic. Was event told it is a working vehicle that I have a responsibility to maintain it as well when handed a truck with no oil.

Rating:

1.0

The truck had several warning messages appear including the engine overheating and at one point the truck started vibrating and felt it was going to stall and shut down while I was driving.

Rating:

3.0

Truck was in very poor conditions. While driving the temperature needle had spikes that quickly came down, the steering wheel was shaky, truck key difficult to tun on, and so… Also, clerk was quite not right. I didn’t want to leave the store without a receipt either an email or hard copy, but probably due to internet connection issues, receipt didn’t come promptly, Clerk said that I shouldn’t be making such of a big issue for a receipt.

Rating:

5.0

Truck needed Airbag Services

Rating:

1.0

I would not recommend this particular rental location to anyone due to the fact that the trailer did not work with our brake lights or the hitch that we had. The Valero/Uhaul representative stated the he was gonna refund my money. Somehow I was charged 62$ for something I didn’t even use and only got 32$ back as a refund. So I guess Uhaul/Valero just gets to hang on to 30$ of my money for no reason. Not a great business move to state to the customer that a refund will be issued and keep half of their money. Will most definitely not be using Uhaul ever again.

Rating:

2.0

Your online sign up application was a disaster & trying to get support to complete it was extremely challenging to say the least. The local pickup point could not find a completed contract for me and had to redo portions of it themselves. The truck was clean but had a broken side mirror and the knob was missing from the manual window opening handle. The brakes were noisy and engine didn't sound the best.

Rating:

2.0

Educate your Customer Service Dealer at the register on the U-Haul. Walk the customer out and go over the Truck to ensure it's satisfactory. I ordered one with a Dolly and it was not inside. The truck was not maintained as it reeked of smoke and had trash on the inside and was very dirty and sticky. The A/C did not work as well. The Agent attempted to upcharge me by $100 more than my contractural fee due. I caught him on it and he reverted back to the original cost. I do not appreciate the level of service at this pick up location. He was too busy to concentrate on me and properly go over the paperwork and the details of the rental, mileage and fuel and maintenance of the truck. Do not recommend renting from this location.

Rating:

2.0

The truck was clean but not well maintained. The truck needed to be serviced. It felt like it needed a wheel alignment and over all did not drive well.