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SHEILA D
Customer Reviews for Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worst experience ever. Truck was on its last leg. Transmission was shot. Suspension was non existent. But more importantly the attendant tried to charge a fuel charge when I brought it back with more fuel than I started with. He added $30 insurance to my truck without authorization and apparently they now charge an undisclosed 39.00+ rental charge on a 19 dollar truck. I was billed 113 dollars for driving a 19.99 truck 13 miles over one day. I'm in contact with uhaul for a refund but I have now become a penske customer.
ANTHONY CThis location and staff were extremely sub par. Located inside a sketchy gas station with an apathetic person behind the counter. The truck I was given was poorly parked and difficult to get out. No help or guidance offered by staff. The vehicle was at less than half full when I picked up. When I showed the staff a photo of where the gas level was showing and asked them how I’m supposed to know how much gas you put in, his response was “half full”. I told him (and had just showed him) it’s not half full now, am I supposed to guess? He just shrugged. Drop off experience was equally as underwhelming and laced any guidance or anything approaching customer service. Will never rent from this location again and tell anyone I know to avoid it.
KEITH AThe truck did not contain the furniture dolly that we had ordered and smelled very bad. We had to exchange the truck at another location 8080 S. Holly in Centennial. Please reverse the charges for the 7045 E. Hampden. We were not able to use the truck for the move.
Ceridwen KDont ever go to thtat location for a uhaul.
FRANKIE STrucks were dirty and old. Inside of gas station very dirty, unmaintained and small. Although staff was friendly.
MICHAEL HGive more instructions for how to use trailers
TYLER MKeep up the good work
Michael JThe location was fine, I would recommend it because the location was close to where I was moving out of but the vehicle was filthy. The back was very dirty and there were cigarette ashes all over the cab. Should have been significantly cheaper.
Kennedy J