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CHARLES C
Customer Reviews for Valley Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had excellent experiences at both the U-Haul pick-up in University City, MO, and the drop-off in Winchester, TN. Everyone was friendly, professional, and helpful. The University City employee was wonderful, he was very informative, professional and resourceful! Adrinna, the manager in Winchester, TN, was particularly outstanding and went the extra mile for us.
KEVIN VAndrea the office manager was super helpful and kind. She was very straightforward with us and let us bring the truck and equipment back sooner than our reservation called for. Would use this place again for all our moving needs.
Haylee Reverything was great
ROBERT PIt was great! Love this location.
DEANNA SNot a thing. Quick and easy 😁
MONTY SAndrea was very professional and made renting a U-Haul experience great especially in a stressful time such as moving.
AMANDA JOpen earlier!
DONAVON SEverything went smoothly and we were even able to extend an additional day. Andrea is great!!
George VFit our needs perfectly. Our initial reservation had to be rescheduled due to a conflict on our end. The staff at Valley Mini Storage accomplished this with courtesy and without any grief. As our new pick up date approached so did a winter storm event. They reached out to arrange an early pick up in order to avoid any delays in our move. The transaction brought back an old sense of customer service, which is hard to find in today's world. Thank you!
CHRISTOPHER MOpen a little earlier.
DONAVON SWe were very pleased!!! We were in a bind having only 5 days til Christmas and had to move my mother . We could had gotten her moved in one day with out the u-haul . The employee Andrea Howard was extremely helpful. We will use this business again in our future
JOHANNA GEverything was great ! Wheel bearings are a little loose on trailer I had .
JEFFERY CService was extremely good and communication was exceptional. Long story short, don't change a thing.
RICHARD DGreat customer service!!!
AMY HThe truck went through a lot of gas could keep above the blue line unless going 30 MPH and the car transport straps kept loosening up had to tighten every gas stop/rest stop or food stop .
DAN SThe representative was wonderful and made sure that I was completely satisfied with my choice. I recommend this location to anyone interested in renting a U-haul
angela jThe trailer I rented was dirty. I had to clean it out myself because it was the only one available.
STEPHEN PGasoline gauges should be inspected; no credit allowed for putting in more than I should have.
GLORIA VMy original drop off was 3 times farther away than the closest UHaul dealer to me. I called Valley Mini Storage about dropping the trailer off there due to the distance. The owner of Valley was outstanding and was more than willing to help me out.
DONALD BAfter hours drop off...was mostly painless
TROY PAndrea is the absolute best - positive, helpful, thoughtful, friendly and an amazing quality professional. This is the best U-haul rental facility I have ever encountered.
STEPHEN FTruck worked great. Very well run. Excellent service.
Mark LWe’ve done a lot of u-haul rental pickups from this location. The reason is that it’s always an easy and dependable stop , very friendly and helpful staff.
WILLIAM DShe was friendly and very professional.and helpful with the experience.
RAYMOND CHad to drop off on a Sunday.. The staff followed up on the next business day and everything was handled fantastic.
THOMAS PAndrea was very friendly. She also was very knowledgeable.
LINDA ZNa
PATRICIA BAndrea was sooooooooooo helpful! Incredibly knowledgeable and an excellent customer service person! She's awesome!
ELIZABETH DI reserved a trailer in cowan tn as was told to pick it up at 1 pm. When I arrived at 1pm they were closed. I found the u haul in Winchester. They were very helpful and we will be going there again. Not Cowan.
CHET SAndrea worked with us to make the move a great success.
William EThe customer service was excellent. The staff was also very kind. I would definitely recommend this location.
JAMES WGreat service, very pleased with the whole process!
LAURA ADid not actually interact with anyone at drop off but there was no issues
Faith MThe front desk lady was very awesome and friendly. I will be referring her and uhaul to all renter needs
James HStaff is nice and friendly. Very helpful!
James PExcellent rental experience!!! The truck was ready to roll when we arrived. We would highly recommend this location.
James SAndrea is the best asset Uhaul has to offer! Her customer service is above expectations! I’ve used Uhaul multiple times for years all over the US and her courtesy and willingness to help make the moving experience as smooth as possible, is much appreciated! ❤️
DAWN KAndrea was absolutely fantastic and went above and beyond!
Jessica DVery efficient and very friendly!
Laura NManager at this location was exceptional! Explained equipment, going into details about safety equipment and terms of the contract. She is an asset to your company.
danny hWe had a small issue with the drop off location, but it was changed to the closer U-Haul location closer to our new house. We would say everything went great and we would like to thank everyone for making this a fantastic experience.
James SFantastic service Best dealer I have ever used!!!
Dave HAndrea is always wonderful to work with.
Fernando AGood people to deal with
JIMMY CThe lady that help me was fantastic. She was very helpful to my situation and it was a very easy process.
RODGER A⭐️⭐️⭐️⭐️⭐️
chavlaben pGreat customer service . Made my move so much easier . Love using U-Haul and will always choose this location ! :)
Alexis RExcellent customer service! Well done!
Jonathan VLocal representative was awesome. She kept me informed of expectations and could not have been nicer and more accommodating. Best location I’ve ever used and I’ve used a lot. Thank you.
Jimmie KNot a thing ! Everything went seamlessly!
Kenneth TThe owner needs retraining and customer service training!
KRISTIE DReally appreciate the team in Franklin to help me find the best drop off place.
MARLA RI cannot express enough how amazing the experience is at this location. A+ and then some!
Thomas BGood job all around
checita t