Dennis T.
The staff was friendly and the service was superb !
Customer Reviews for Valley Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Valley Mini Storage
Andrea H.
Always great customer service from Ms. Pam.
Joshua C.
The online check in was tricky and took a while. It was hard to get key because I didn't get text about the lock box.
Brian G.
Nothing,the lady I dealt with was very courteous and was great help
Roy B.
The staff that we dealt with was so very helpful and pleasant. If ever I need another uhaul I will definitely go to them again and tell refer my friends to them. Thank you so very much!!!!!
Jerry F.
I drove the truck 12 miles and was charged for 4 gallons of fuel (3 miles to the gallon?)
Jim P.
The lady that helped me did a great job of working with me and getting me into what I needed.
Marci D.
Very nice at the counter. She also helped me with equipment and wali g around truck to inspect. Yes I would recommend.
Rebecca R.
Lovely, friendly, capable and encouraging staff! Got my trip off to a great start!
Jeff P.
They are a great example of what your company's employees should be, friendly and professional in every way.
Robert B.
Great people and very helpful in answering all my questions. Can't say enough good things about them.
Timothy H.
Staff was very friendly
Timothy C.
These folks were prompt, knowledgeable, and thoroughly explained any questions. The are five star all the way!
Michael M.
Again, everything was online and was very difficult. Will not use Uhaul again.
Robert S.
Open a couple hours earlier. People are really friendly and we enjoyed that.
Alisa H.
Keep the human interaction. They were the best part of the service.
Jenny M.
NOTHING!! Sweet wonderful Lady! She was very knowledgeable about everything! If I move again (no) or if anyone ask me where to go I will definitely send them to U-Haul on the Bypass in Winchester Tn.!!!
Robert F.
These 2 ladies were great even helped my husband with the equip. 2nd time we used them highly recommended
Maggie C.
Continue to care, and give good service !
Marlyn B.
Nice location.
ANDY G.
Very friendly and helpful folks... highly recommend.
Robert F.
These ladies are the best do helpful best uhaul place in winchester
PERCY M.
These people are a god send! I'd recommend Valley Mini Storage staff to everyone in the area. They're very professional and helpful. I've used uhaul consistently for the past 4 years with my Moving company and Valley Mini Storage staff is by far the greatest. Thanks guys
Steven A.
These two ladies are so nice, very knowledgeable and always there to help, with any questions or changes to the rental. Treat customers with the utmost respect. Very professional ladies !
Boyles M.
moe manageable hours.
Jan E.
Very friendly and helpful for my first U-Haul experience. Had a little trouble with my lights but everything was done to resolve! Absolutely recommended!
Joshua H.
The customer service I received was far beyond what I had expected and have ever received in the past. I was 100% satisfied with the service I received. Thank you so much for your help!
John G.
The truck smelled like someone smoked in it. The back did not have an odor. I cleaned the inside walls and mopped the floor during our usage of the truck.
Daniel A.
The location was fine. Your app is a pain in the butt to use! It takes forever to go through all the steps to pick up and return a truck. You want pictures of everything! Seriously? I hated the whole process.
Terrell S.
Great customer service!
DAWN C.
Andrea and Pam take care of our family's moving needs going the extra mile each and every time we rent your hauling equipment. Thank you for hiring such professional yet personable folk!
KEVIN R.
I had my reservation here... the day before I was sent a message my pickup location was now 15 miles away in another city. We drove there only to not be able to check in except by phone. The place in sewanee Tennessee had very little signal. After an hour of standing in the rain we got through only to be denied because my Tennessee state I d had been renewed thr week before so I had a paper copy. This was a horrible experience considering it was a planned moving day. On the way home I stopped at the original location I was supposed to pick up at to tall to an actual human. Andrea Hastings was amazing and got me dispatched. The only issue was I had to turn around and go back to sewanee to pickup and then had to return the truck back there. My 30 miles was never reimbursed. I will choose another moving company next time. We lost half a day of moving and a lot of money because of mileage when I was moving in the same county because of having to pickup somewhere else.
Millard B.
It had been a while since I've used this facility. The representative that was there (Andrea) was the best. She remembered me from before and was still the same kind helpful person. That always helps to make a pleasant experience.
Andrea C.
The UHaul associates at this TN location went out of their way to meet our trailer rental/moving needs. Personable folk as well as UHaul knowledgeable, they have time and time again made a difficult chore easier for us in regard to our long distance move! Thank you for having such wonderful personnel representing your company!
Robert B.
Can't say enough good things about these folks. I've used them on a number of occasions and they are very helpful and go out of their way to accommodate you.
DANIEL W.
these ladies that run this UHaul are the best I have ever dealt with. They are kind, welcoming, glad to have your business, unlike the other UHaul location in Winchester at the Lakeside Lube. I love their spirit of taking care of customers and will always go back there for my needs.
Michael I.
I could not have asked for a better way of moveing and the in and out out the team members of the u-haul location on bypass road Winchester tn. I will most definitely be using them again
Harry L.
Very helpful and courteous. They met my needs in a timely manner.
Christina B.
We used this location for trailer rentals in the past and will in the future. The 2 Women working there a so very nice and helpful.
Phillip V.
Great people! Excellent customer service! Check them out!
Andrea C.
Great customer service! Friendly and helpful! Professional hook up which insured my safe haul 4 hours+ south! Andrea is a keeper! Will use again and recommend to a friend!
Sonya R.
EXCELLENT Customer Service
Tommy W.
How about cheaper rates?
Knights of C.
Great customer service!
Andrea H.
Everything is great as always
Rudy R.
Very pleasant and helpful customer service I will use this location again
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