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Leatha F
Customer Reviews for Valley Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent Customer Service!
JENNIFER CNot a thing at this location the person there was professional and kind
JAMES MThe floor of the storage area in the truck was covered in dry mud. We has to sweep out before loading any furniture.
JONATHAN CContinue to keep prices affordable.
DONAVON SAndrea was very helpful & kind. She went above and beyond to help us!
TRACI HSuper easy .waited over to help me get on my way
JOEY WAndrea was very helpful.
Debra HNone. Keep up the great work! Way to go Blake and Bryson! :)
TINA SEverything ran smoothly.
KAREN CCustomer service was excellent!
Deborah KStaff was friendly and helpful and went above and beyond to ensure we got the equipment we needed.
RODNEY HFriendly staff who loves her job and has been working there for 11+ years. Owner treats her well - kudos!
RANDY SExcellent customer service!
KAREN CAngela was fantastic. I was not impressed with how I was being treated by corporate - they changed things around that really would have screwed me. Angela made it right - she rocks.
CHRISTOPHER BExcellent service detailed explanation was given of options of additional services Prompton friendly nothing to improve
JAMES CNicest U-Haul experience we’ve ever had. First time using their car dolly and we had a few questions on it and the rental experience. Everything was explained perfectly and we loved our experience. I will absolutely be back to use this location again. Thank you a million times for everything
Karisha SGreat service. Easy rental process. Thank you!
JOHN SAndrea was great to work with and appreciated all her knowledge and recommendations. Office also smelt good.
Sylvia BVery friendly and fast service. No surprises. Everything was as expected.
CHRISTOPHER SExcellent service
MARK LExcellent customer service, very helpful and amazingly accommodating. Will definitely return. Andrea is wonderful!
Kevin VAndrea was amazing to work with and made sure we were completely taken care of. Highly recommend this location
Faith MThe lady at the desk was very friendly and helpful..excellent experience
STEVEN GWe had excellent experiences at both the U-Haul pick-up in University City, MO, and the drop-off in Winchester, TN. Everyone was friendly, professional, and helpful. The University City employee was wonderful, he was very informative, professional and resourceful! Adrinna, the manager in Winchester, TN, was particularly outstanding and went the extra mile for us.
KEVIN VAndrea the office manager was super helpful and kind. She was very straightforward with us and let us bring the truck and equipment back sooner than our reservation called for. Would use this place again for all our moving needs.
Haylee Reverything was great
ROBERT PIt was great! Love this location.
DEANNA SNot a thing. Quick and easy 😁
MONTY SAndrea was very professional and made renting a U-Haul experience great especially in a stressful time such as moving.
AMANDA JOpen earlier!
DONAVON SEverything went smoothly and we were even able to extend an additional day. Andrea is great!!
George VFit our needs perfectly. Our initial reservation had to be rescheduled due to a conflict on our end. The staff at Valley Mini Storage accomplished this with courtesy and without any grief. As our new pick up date approached so did a winter storm event. They reached out to arrange an early pick up in order to avoid any delays in our move. The transaction brought back an old sense of customer service, which is hard to find in today's world. Thank you!
CHRISTOPHER MOpen a little earlier.
DONAVON SWe were very pleased!!! We were in a bind having only 5 days til Christmas and had to move my mother . We could had gotten her moved in one day with out the u-haul . The employee Andrea Howard was extremely helpful. We will use this business again in our future
JOHANNA GEverything was great ! Wheel bearings are a little loose on trailer I had .
JEFFERY CService was extremely good and communication was exceptional. Long story short, don't change a thing.
RICHARD DGreat customer service!!!
AMY HThe truck went through a lot of gas could keep above the blue line unless going 30 MPH and the car transport straps kept loosening up had to tighten every gas stop/rest stop or food stop .
DAN SThe representative was wonderful and made sure that I was completely satisfied with my choice. I recommend this location to anyone interested in renting a U-haul
angela jThe trailer I rented was dirty. I had to clean it out myself because it was the only one available.
STEPHEN PGasoline gauges should be inspected; no credit allowed for putting in more than I should have.
GLORIA VMy original drop off was 3 times farther away than the closest UHaul dealer to me. I called Valley Mini Storage about dropping the trailer off there due to the distance. The owner of Valley was outstanding and was more than willing to help me out.
DONALD BAfter hours drop off...was mostly painless
TROY PAndrea is the absolute best - positive, helpful, thoughtful, friendly and an amazing quality professional. This is the best U-haul rental facility I have ever encountered.
STEPHEN FTruck worked great. Very well run. Excellent service.
Mark LWe’ve done a lot of u-haul rental pickups from this location. The reason is that it’s always an easy and dependable stop , very friendly and helpful staff.
WILLIAM DShe was friendly and very professional.and helpful with the experience.
RAYMOND CHad to drop off on a Sunday.. The staff followed up on the next business day and everything was handled fantastic.
THOMAS PAndrea was very friendly. She also was very knowledgeable.
LINDA ZNa
PATRICIA BAndrea was sooooooooooo helpful! Incredibly knowledgeable and an excellent customer service person! She's awesome!
ELIZABETH D