Customer Reviews for Valley Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Valley Mini Storage
Alan S. on
Excellent customer service, quick, knowledgeable and helpful. Have used before and Will use them again. Thanks, you provide an easy rental.
Miranda L. on
Absolutely nothing. Ms Pam Panter and Mrs Andrea Howard were extremely polite and awesome at helping me with my needs.
Carol K. on
Very helpful!!
Kathleen I. on
The online return option was a pain in the butt on a cell phone. It took almost 20 minutes to get it to go through so I was charged for being late even though I was sitting in their parking lot 15 mi utes before my return time. Since it was a Sunday no one was there so no one could help me
Judith M. on
Receptionist was very knowledgeable helpful and friendly
John B. on
Valley Mini-Storage & U-haul provides excellent customer service every time. They are extremely helpful to all customers and I really appreciate their help. -John
Kevyn C. on
Give that customer service girl a raise!! She was absolutely EXCELLENT!!! She went WAY ABOVE and BEYOND to make the unfortunate breakdown of our truck as painless as possible!
Albert R. on
very informative
James R. on
Employees are always friendly & willing to help
Korey K. on
Great customer service! Highly satisfied with the whole rental process also felt like this store is faster and more reliable than any others I have rented from. Thank you for helping with our move.
Martin B. on
Very friendly staff.
Andy M. on
Love Valley Mini-store, excellent people and no worries on drop off.
William P. on
Nice, new, comfortable truck for an 11 hour drive. Nice staff, courteous and helpful! I will rent from you again. Thanks to all for an enjoyable and easy experience!
Andy M. on
Valley are good people, I just parked the truck and made sure I had all the furniture pads folded up for reuse. I wish you could buy those reclaimed denim pads.....
DANIEL W. on
Was closed when I dropped off equipment.
pam P. on
Always a pleasure doing business here.
Andrea C. on
Andrea was very personable and accommodating holding my U-Haul reservation till I could get off from work to pick it up for a weekend haul 4 hours south. Checking and then rechecking the trailer hookup, she meticulously found that my vehicle had a blown fuse that disabled my running lights. She asked pertinent questions in regard to my knowledge/experience of trailer use and offered valuable tips to insure a successful loading/hauling experience. Great U-Haul rep! And the trailer itself was clean, in overall good repair, and easy to pull. And it held so much stuff!!! Thank you! I will rent again form this location and the Prattville store.