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Brandi R
Customer Reviews for Valley Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
nothing comes to mind.
Deborah BGreat Representative.
HOWARD HAndrea is amazing! She is an exceptional u-haul agent and goes above and beyond!
Rebecca SVery professional, customer service was immaculate
Derek YThe only issue was the truck had just less than 3/4 of a tank of gas when I picked it up. I filled it up before returning. Usually, they provide a credit as they can tell from the number of miles and remaining gas. Otherwise, great and fast service from the owner (?) or staff when I picked it up.
Amanda SThe customer service rep was super helpful and even stayed late so we could pick up the day we needed it! Great place to use uhaul, and we'll definitely use this location again. Thanks again!!
Ryan HAndrea is a great representative for U Haul. She will do everything she can to ensure the customer is happy. Very personable and friendly. She's a rock star.
James PThere was not anything that could have been done to better the rental except you doing it for me!!! A÷ experience.
James WPerfect customer service. Thanks again
David DCalled the u haul number tofind
DORRI HIt was closed
Robert HNothing against the pickup location, but truck sounded horrible. When you let up on the gas, the truck started squealing. I guess the trucks aren't filled up anymore on pickup
Joseph CNot applicable
David RPat on the back our great agent. She was awesome.
Tom MGive the desk lady a raise
Jacob MI moved from Alabama to Michigan. I have used UHaul for this move and on past moves. The service and equipment has always been good and worked well. I have also used Van Line services but found UHaul provides the best service because I have control over my move.
David BI received superb service and support at Valley Mini Storage and would highly recommend that U-Haul location to others.
Keith DAndrea was amazing! She was super friendly and helped a lot! She was very informative and was very willing to answer all my questions about the rental and trip. She made the rental experience very enjoyable!
Dustin HClone Andrea - she was a pleasure to work with!
GENE GAlways great! Thanks so much for your help.
John BVery efficient and helpful service.
Doug BCreo que todo está muy bien, una exelente atención
EVER FThe customer service was professional with a friendly vibe.The place is ran smoothly, so maybe give the manager a bonus? Thanks for the vehicles.
Marc TThe lady who runs the business and helped us get the truck we needed. She was the best. Efficient, helpful, patient, thorough an all round wonderful person. very skilled in her work.
Thad CEverything was easy and well explained. Andrea went outta her way to make sure I understood the process.
Julie GThey took money off my card 3 times. Why?. Can't pull up receip
Donna ENo one was there! Closed for Christmas (2 days before). However I did call and leave a message which was returned by the Friendly manager!
GREGORY KGreat staff
RANDY CI always use this location. The. Receptionist is always so nice and informative. She makes sure you know all the ins and out before you leave. So nice and friendly.
LAURA MGreat customer service.
MAURICE TAndrea is always very nice, very competent, and very efficient!!! :) She has a strong work ethic too. Keep up the great job Andrea! We wouldn't think of going anywhere else. :)
TINA SGreat customer service person was very profession and experienced. Excellent services
RICHARD BVery simple and easy process. Employee was very friendly and helpful.
Elizabeth CRenting from Valley mini storage is always a great experience. Andrea is professional, friendly, and always willing to accommodate if possible. Thank you for the truck!
MARC TMy experience at Valley Mini Storage for the trailer rental was awesome! Andrea is the best customer-facing representative I've had the privilege of working with in a while :-) Positive outlook, efficient, professional and displays a "customer-first" mentality. Truly a pleasure doing business here. I highly recommend them!
WILLIAM FHonestly I enjoyed the whole experience!!! Andrea went above and beyond!
MARC TPower windows and door locks would be nice!
WILLIAM CAndrea is very professional and made is so convenient to rent a trailer!
ELIZABETH CExcellent customer service.
SUE TCustomer service is excellent but the location has limited parking, the office smells of animals and the lot to pick up equipment is not connected to the office area.
CANDACE GEverything was great!
SHIRO BThe employee that checked me in and out was outstanding 10 out of 10. I could tell she liked her job and it showed in her smile and willingness to help. She made sure we had what we needed, did an equipment check, and everything. Highly recommend!!!!!
KEVIN GThe customer service is excellent. I have rented from this location multiple times and e very time it is excellent. I wish there was a lady like this one everywhere I do business. Thank you
JAMES WVery good service
BEVERLY GAndrea is the best. Helpful, knowledgeable, and hard working. 10/10 highly recommend.
JOSHUA KGreat experience with Valley Mini Storage renting a U-Haul for local use. Extremely friendly and helpful, and I would highly recommend them!
BRYAN MDo wish someone was here on Saturday to help with the return. Hope I completed everything I needed too
MARGARET GThe customer service advisor was very friendly and customer service oriented. Uhaul should use her example for all their employees.
JOHN LExcellent Customer Service!
JENNIFER CNot a thing at this location the person there was professional and kind
JAMES MThe floor of the storage area in the truck was covered in dry mud. We has to sweep out before loading any furniture.
JONATHAN CContinue to keep prices affordable.
DONAVON SAndrea was very helpful & kind. She went above and beyond to help us!
TRACI HSuper easy .waited over to help me get on my way
JOEY W