Andrea is always very nice, very competent, and very efficient!!! :) She has a strong work ethic too. Keep up the great job Andrea! We wouldn't think of going anywhere else. :)
TINA S
Customer Reviews for Valley Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service person was very profession and experienced. Excellent services
RICHARD BVery simple and easy process. Employee was very friendly and helpful.
Elizabeth CRenting from Valley mini storage is always a great experience. Andrea is professional, friendly, and always willing to accommodate if possible. Thank you for the truck!
MARC TMy experience at Valley Mini Storage for the trailer rental was awesome! Andrea is the best customer-facing representative I've had the privilege of working with in a while :-) Positive outlook, efficient, professional and displays a "customer-first" mentality. Truly a pleasure doing business here. I highly recommend them!
WILLIAM FHonestly I enjoyed the whole experience!!! Andrea went above and beyond!
MARC TPower windows and door locks would be nice!
WILLIAM CAndrea is very professional and made is so convenient to rent a trailer!
ELIZABETH CExcellent customer service.
SUE TCustomer service is excellent but the location has limited parking, the office smells of animals and the lot to pick up equipment is not connected to the office area.
CANDACE GEverything was great!
SHIRO BThe employee that checked me in and out was outstanding 10 out of 10. I could tell she liked her job and it showed in her smile and willingness to help. She made sure we had what we needed, did an equipment check, and everything. Highly recommend!!!!!
KEVIN GThe customer service is excellent. I have rented from this location multiple times and e very time it is excellent. I wish there was a lady like this one everywhere I do business. Thank you
JAMES WVery good service
BEVERLY GAndrea is the best. Helpful, knowledgeable, and hard working. 10/10 highly recommend.
JOSHUA KGreat experience with Valley Mini Storage renting a U-Haul for local use. Extremely friendly and helpful, and I would highly recommend them!
BRYAN MDo wish someone was here on Saturday to help with the return. Hope I completed everything I needed too
MARGARET GThe customer service advisor was very friendly and customer service oriented. Uhaul should use her example for all their employees.
JOHN LExcellent Customer Service!
JENNIFER CNot a thing at this location the person there was professional and kind
JAMES MThe floor of the storage area in the truck was covered in dry mud. We has to sweep out before loading any furniture.
JONATHAN CContinue to keep prices affordable.
DONAVON SAndrea was very helpful & kind. She went above and beyond to help us!
TRACI HSuper easy .waited over to help me get on my way
JOEY WAndrea was very helpful.
Debra HNone. Keep up the great work! Way to go Blake and Bryson! :)
TINA SEverything ran smoothly.
KAREN CCustomer service was excellent!
Deborah KStaff was friendly and helpful and went above and beyond to ensure we got the equipment we needed.
RODNEY HFriendly staff who loves her job and has been working there for 11+ years. Owner treats her well - kudos!
RANDY SExcellent customer service!
KAREN CAngela was fantastic. I was not impressed with how I was being treated by corporate - they changed things around that really would have screwed me. Angela made it right - she rocks.
CHRISTOPHER BExcellent service detailed explanation was given of options of additional services Prompton friendly nothing to improve
JAMES CNicest U-Haul experience we’ve ever had. First time using their car dolly and we had a few questions on it and the rental experience. Everything was explained perfectly and we loved our experience. I will absolutely be back to use this location again. Thank you a million times for everything
Karisha SGreat service. Easy rental process. Thank you!
JOHN SAndrea was great to work with and appreciated all her knowledge and recommendations. Office also smelt good.
Sylvia BVery friendly and fast service. No surprises. Everything was as expected.
CHRISTOPHER SExcellent service
MARK LExcellent customer service, very helpful and amazingly accommodating. Will definitely return. Andrea is wonderful!
Kevin VAndrea was amazing to work with and made sure we were completely taken care of. Highly recommend this location
Faith MThe lady at the desk was very friendly and helpful..excellent experience
STEVEN GWe had excellent experiences at both the U-Haul pick-up in University City, MO, and the drop-off in Winchester, TN. Everyone was friendly, professional, and helpful. The University City employee was wonderful, he was very informative, professional and resourceful! Adrinna, the manager in Winchester, TN, was particularly outstanding and went the extra mile for us.
KEVIN VAndrea the office manager was super helpful and kind. She was very straightforward with us and let us bring the truck and equipment back sooner than our reservation called for. Would use this place again for all our moving needs.
Haylee Reverything was great
ROBERT PIt was great! Love this location.
DEANNA SNot a thing. Quick and easy 😁
MONTY SAndrea was very professional and made renting a U-Haul experience great especially in a stressful time such as moving.
AMANDA JOpen earlier!
DONAVON S