Customer Reviews for Valley Pallet Plus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Valley Pallet Plus

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Matt S.
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Nothing this location was the most accommodating and helpful I've been to to date in 35 years. I will only be returning to valley pallet plus for my uhaul moving supplies. Excellent customer service beyond expectations!

Jack F.
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Ensure the pickup location agent reads the reservation details before customer arrives, the agent dd not have blankets or dolly and made no attempt prior to me arriving to look at the reservation and try to get the blankets or dolly. Then she tried to say it was not her job to have done that. If that is true then your on line reservation system needs some work. The trailer was not ready for pick up, hitch and trailer covered with snow . While I acknowledge that I was upset, the agent immediately became defensive why I expressed that she should have prepared .

Vern T.
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Nadine S.
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Sheila V.
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Henry R.
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Need winter tires on all the trucks and trailers

colin H.
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Nancy was very friendly and professional, she even leant me her adaptor plug, the trailer did its job excellent, will recommend to friends and family 👍👍👍

MATTHEW B.
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Richard P.
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Bradley V.
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Colby A.
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Nothing, great owner!

Rodney P.
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RODNEY P.
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SCOTT C.
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William C.
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Great job everyone

Taylor G.
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This location was very helpful. What was not helpful is that when you reserve a trailer you are not guaranteed to get one at the location you need and they tell you the day before. The lady I talked to at the call centre was very rude and not helpful whatsoever. The lumby location was much more helpful.

William F.
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logan R.
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Lorraine T.
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This location was good.But I booked my U-Haul well in advance in penticton BC . The night before our pick up I got a call. Saying the location I picked for pick did not have the trailer I wanted. We would have to drive to Lumby BC the lady I was talking to told me it is 54 minutes away. We went to Lumby to pick up and it was 2 hours away and two hours back so four hours later we had our trailer. We were going to load up and start our trip to Alberta. But we had lost 4 hours and not to mention gas . We didn't have the time to travel like was planned. It would of been nice to know they didn't have right trailer when I booked. We would of made other arrangements.

gordon R.
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Customer did not leave a comment.

BRIAN K.
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Have the equipment available at a more convenient location as I had to drive 2 hours to pick it up the trailer and drop it off.

Adam B.
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Adam B.
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Mike C.
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No need for improvement. Nancy at the Valley Pallet Plus was super nice, organized, and very professional. I would use this location again in a heartbeat.

Dustin R.
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Joe W.
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Folks owning the business are AWESOME

Daniel P.
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The woman we dealt with at this location was so friendly and pleasant...it was a pleasure to deal with her.

ROB P.
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Couldn't be happier.

Greg E.
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New to town and found them awesome and professional.

Sharon H.
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Nothing. Very friendly person to deal with very helpful.

Tomas N.
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Fast and friendly service. Very clean and well running vehicle. Thx so much. :)

Tomas N.
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Very clean fast and friendly service and staff Thanks so much

Filip P.
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Wonderful location, thanks to the great owners. Will use again!

David H.
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Nothing. Nancy and Owen were old-school, customer-service driven, and it was a refreshing and absolutely lovely experience (better service renting a U-Haul truck than I typically see at service-driven industries). Bravo and thanks!

Dave S.
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Amber K.
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Casey N.
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Change nothing. The people were very friendly and the price was good. If I ever need another uhaul I will be going there.

Greg W.
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Quick easy and painless thank you

David H.
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Colin P.
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David L.
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Robert H.
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Arthur J.
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Great people, very helpful and friendly.

darcy S.
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Isaac P.
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Brian A.
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BEV B.
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Nicest people I have ever met in the rental industry. Would absolutely recommend them to anyone!

Jessica H.
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They went above and beyond to help us!

BRIAN P.
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Customer did not leave a comment.

Stuart F.
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Service equiptment often

Stephen S.
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Craig C.
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Thankyou Nancy a very good job of customer service. Craig.

Ken P.
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put air vents or fans in back off truck ,,gets to hot in there needs ventalation in there ....

Samuel Y.
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Alfonso K.
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THE GENTLEMEN HELPING LOAD DID A EXCELENT JOB

Stuart A.
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Last minute need.. they came through. Awesome poeple.

Stuart A.
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Awesome having this in Lumby and area and great people to deal with. Highly recommended.

Steve C.
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I'm very impressed with this location. You can tell ownership takes pride in their customer service

anton C.
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monty M.
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Very friendly and helpful lady .

Jennifer B.
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Penny D.
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ross G.
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Rhonda L.
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Alexandra T.
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Honestly the best customer service! Thank you for taking the time to explain everything thoroughly. You can tell you take pride in what you do!!! So glad I went with this location.

Peter P.
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Excellent service! Thanks to Nancy Marshall!

Steve C.
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Customer did not leave a comment.

Nan L.
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Contact person was friendly and efficient, service was great, truck was good, everything went smoothly and price was right!! Thanks.

Leslie C.
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Owen M.
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Ron D.
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Everything was great and convenient!

Lyndon W.
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I do not think that the service could be improved. they were fantastic. Without their help my move would have been a disaster.

Owen M.
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KENNETH P.
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Joseph B.
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Very fast and polite. Excellent place.

debra M.
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I think I need to apologize because the moving blankets didn't get folded. I didnt know this until after the trailers had been returned

Nadia M.
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Truck was filthy and the steering wheel was sticky and very dirty. We cleaned it. I am also not a fan of the gas filling policy - it is very difficult to estimate how much gas will be consumed to only re-fill it to 6/8 of a tank, for instance. Makes over-paying virtually inevitable. Perhaps this is the goal.

Owen M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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