Staff were VERY rude when I experienced trouble with the app. The gentleman behind the counter asked to use MY PHONE to call customer service and refused to use his own. The lockbox itself was already open and the keys were behind the counter. When I returned a second time to get the key they were yelling loudly at each other asking why I was still there bothering them. Exceptionally unprofessional, and the absolute worst experience I've ever had with U-Haul. My dolly and furniture pads were not in the truck either, and I would like them refunded.Robert P.
Customer Reviews for Vals Of The Caribbean
(U-Haul Neighborhood Dealer)
Canal Winchester, OH 43110
Services at this Location:
- Mon: Closed
- Tue-Fri: 11 am - 7 pm
- Sat: 11:30 am - 7 pm
- Sun: Closed
Special Operating Hours
- 11/27/2021 - 11/29/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a Caribbean restaurant. First words out of the cashiers mouth was "I don't have time for this". Masks are required inside while the guy uses MY phone to call Uhaul dispatch. In a Covid environment we're swapping phones like we're dating. He makes me call them multiple times. Why the issue? They never checked the truck in from the last customer! Other delightful things were: Overstated the amount of gas in the truck. I ordered pads he said "I aint got no pads call Uhaul" I didn't order a dolly. I got a dolly. The truck had dog hair everywhere inside. A couple more "I don't have time for this from him". The food smelled fantastic, but they need to be dropped from Uhaul pickup/drop off!THOMAS B.
We did not drive the truck to Texas!!! We dropped it at Daytona Beach!! You stole Money from me!!!Joseph M.
Not professional and with covid thought it was worse. The keys were still in the drop off box and handed directly to me. So proof it was never disenfected.Angela H.
Customer did not leave a comment.Nicholas C.
Customer did not leave a comment.Nakiya H.
Customer did not leave a comment.TIARRA P.
Customer did not leave a comment.Rebecca G.
Truck was was very inside and had to fight them on giving me my reserved truck.Leonard K.
The gentleman who assisted me was professional and did all to help me get my truck in time for my load in for my Stage Play and will be calling again for my load out. Thank You Phylis mackPhylis M.
While I did receive a $30 reimbursement for the equipment that was not provided, that doesn't compensate for the inconvenience of expecting to have dollies and furniture pads and not realizing until I arrived at the location where they were needed that I did not have them. The dollies were absolutely necessary so I then had to hunt down one from a friend and of course causing me to spend more in gas and mileage then expectedTina B.
location was not aware that I had reserved a truck. Had to wait 1/2 hour to get the truck, which was not added to the time frame allowed to have the truck. I had to speak with uhaul on the phone while the people there waited on food customers. Finished with the truck and returned before my time was done and turned back in the keys after filling and parking the truck. Just received a bill saying I was charged for the truck for several days rather then the 2 hours I had it.betsy D.
Customer did not leave a comment.Loreal E.
Truck was clean but smelled bad in cab not sure why. The service was not good, poor customer engagement and communication. Improvement needed in all areas of customer service.Wanda R.
First of all, they were closed after having rescheduled me two times. Then the owner was in a van and said if I download the Mobile app and show him the code I can have the keys. I do this, pay online, later get called from uhaul accusing me of stealing a vehicle. After arguing for over an hour with people on the phone, I was finally able to move. There was no compensation for what took place. All I got was a â€œsorryâ€. This comment is very breath, but I plan to go into more detail on your social media pages. Worst experience ever...Ashley K.
I would've rather dealt with someone face to face instead of over the phone, but the gentleman from Val's was very helpful.Sandra P.
Customer did not leave a comment.John R.
Thankfully the regional manager was there. People claimed they had no idea how to check out. Trailer full of grass clippings. Lots of program issues for the regional manager as it took a while. Price was again wrong from reservation, but he fixed it. Thankfully he was there or it would have been really bad.Timothy H.
Great customer service! I needed to pick up the vehicle at an early time and wasn't a problem!!Jesse D.
If you use the website to pickup and drop off, it is ok. If you don't use the website and need to deal with the staff... Good luckDavid M.
Customer did not leave a comment.Eric G.
Let the equipment be easily noticed from the road (Refugee road), and keep up the good work.emmanuel U.
Customer did not leave a comment.Christopher E.
EXCELLENT CUSTOMER SERVICE!! Great rate, easy to drive vehicle. We highly recommend this location.Crystal H.
Customer did not leave a comment.Sharai H.
We didn't get the size we requested. We had to wait for 20mins to get the keys. The uhaul was not cleaned before I took possession.JASON A.
took forever no internet connection asked for drop off location was told to look it up on google he did not check the gas but signed off on card when I told husband to check gas he had to go back in to get correct gas reading.poor customer servicelori F.
That's all rightPitshou L.
The location was nice-the truck was there but there was lack of communication to this location that we were coming.Robert B.
Customer did not leave a comment.Christopher B.
Have someone at this location actually staffing the placeDenise W.
Customer did not leave a comment.Jason P.
Customer did not leave a comment.William M.
Customer did not leave a comment.dylan W.
Customer did not leave a comment.JAVON R.
The moving pads were wet in a bag and smelled like mold. We couldn't even use them. We had to go buy some at the last minute.Zach B.
Person was not there. His father that works at the restaurant had to go get him at his home. Half hour later he finally shows up. Took another half hour to check out.Fred S.
This was the weirdest pickup location I've ever been to. Upon arriving, I found it to be a dirty, hole in the wall kind of restaurant that also happened to be a neighborhood uhaul location. My reservation was for 12pm and once I got inside, I was told that the guy that deals with uhaul wouldn't be in until 1. When I said that my reservation was for noon, they said they would try to contact him. After many ignored phone calls, he finally arrived around 12:40 and then still took 30 minutes to complete the reservation.Ryan G.
Have uhaul person be available when you are there to pick up rental.Londa B.
The brakes on the U-Haul Trailer were not working. We did not discover this until we were already loaded up and starting to drive across country!! Very unsafe!!Gina C.
I wanted to rent a van for a way to take a few things to storage. A van was not available for use, which I understand, I was tossed the keys to a 10' box truck. NO ONE went with me to check the mileage or state of the vehicle. I called from the truck to see if they needed the mileage and they said no. I told them what the mileage was! The only paperwork I received was the receipt for the extra insurance I purchased. My move was done in Canal Winchester. I was then charged for 176 miles WHICH I DID NOT USE! I got no help from Val's and then was told to call U-Haul themselves. I was given a reference number and told a Mr. Robert George would call me. That was two days ago AFTER they charged me an additional 166.02 for miles I didn't use. I am expecting a call soon - if not I am going to the BBB and contacting the Atty General's office. This, in my opinion, is robbery! I will not blame U-Haul until I know they refuse to remedy this situation. I will blog and let everyone know that the service at Val's is unacceptable. I expect to be contacted by U-Haul asap to remedy this situation for me. Right now I am extremely upset! I am concerned that I haven't been contacted yet. I will not just allow U-Haul's representative make such an expensive mistake! TinaTina S.
Worst experience ever, worst customer service, will never visit the locations, would rather use an expensive option, only used the truck for 3hours but was charged 2 days rental, told them l do not need safe move coverage but he went on to charge me for 2 days coverage, called them but they refused to reverse the chargesMAREYA D.
Customer did not leave a comment.Ginny K.
Took the keys to my truck and said "that's all I need". This was the end of the transaction. The man at the counter obviously had more important things to tend to rather than trying to close out my contract or inquiring if I had an questions or problems with the truck. Judging by the days events earlier with uhaul representatives, I should have expected far less and maybe should be thankful this engagement wasn't any more protracted. I would never recommend this site to anyone nor any of uhaul's services in the future.Brett R.