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LAURENCE O
Customer Reviews for Vals Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Picked up via app as location was closed
Craig SStaff needs training on the computer system. I "rented" a trailer but several days later needed roadside assistance. I learned the trailer was considered "taken without a contract" and I had to wait three hours on the side of the highway for help. Major delay because the contract was not completed correctly and I had to wait for the corporate office to fix the rental agreement issue. Also, I didn't receive any paperwork when I picked up the trailer because "the main guy wasn't there and the printer was broken".
Mike PAlthough I requested online additional equipment (dolley, blankets) none were delivered. The personnel manning the facility were clueless. Thank goodness I don't need this stuff except once every 10 years. I will NOT ever go back here again and recommend others avoid as well
Glenn H