Customer Reviews for Value Furniture
(U-Haul Neighborhood Dealer)

Rating:

5.0

Awesome location and people

Rating:

1.0

I originally requested a different size which I booked way ahead of time but still I didn't get my desired size I was getting a push to go for a way bigger truck which would not have worked as my stuff would easily fit in a 15" and would have broken everything I had if I were to say yes to 26" I still had to compromise on getting the 20" truck from a different location for which I had to wait over 2 hours to get it I was outside the location parked in extreme heat with zero support from U-haul team as they couldn't reach anyone at the location neither could I until it was already 2 hours of me waiting which interrupted my whole schedule for the evening. After getting the truck it was in horrible condition from outside full of bugs on windshield and the whole front which we had to clean after plus dust inside of the truck as well, cleanliness was zero very disappointing experience and messed my whole schedule with waiting and getting the truck itself which I booked way ahead in advance. I did not expected this kind of service from U-haul.

Rating:

1.0

Improve your online booking system. I booked a truck for pickup in Kamloops Monda morning and return in Richmond Wednesday evening. Despite this, I was: 1. Called by U-Haul Wednesday at 10am, while I was driving, that the truck was due. I explained this was not accurate I booked it until the evening and paid as such. 2. On return I was charged fir an extra day! 3. On return I was charged for extra 33km! These extra charges go against my booking requirements. Your system incorrectly: 1. Documented return time, and 2. Estimated driving mileage. I only drove the truck from pickup location to Kamloops moveout location, and from there to Richmond. Finally I returned the truck with 1/2 of gas tank full. On pickup truck had 1/4. Since I was billed all these extra charges I requested money back for the 1/4 extra gas. I was informed thus was not possible. Horrible experience.

Rating:

5.0

The customer service at this location was superb! The owners were very nice to me. Polite and kind. They helped me understand all the instructions. I would definitely rent a uhual from them again. Thank you Value Furniture

Rating:

5.0

Great guy and reception

Rating:

2.0

I recently rented a U-Haul and unfortunately, the experience was far from smooth. First, the truck was not cleaned out from the previous customer—there was leftover personal property inside, which is unsanitary and unprofessional. Additionally, the mobile app made the pick-up process very confusing. The instructions were not straightforward and directed me to the wrong location for the keys, which added unnecessary stress and wasted time. I expect basic cleanliness and clear instructions

Rating:

3.0

I cannot recommend a location that was 3 hours from where I really wanted to pick the trailer up yes I got a bit of a discount but I did a lot of running around so I wasn't too impressed. Not sure I'd rent another U-Haul trailer.

Rating:

2.0

Wasn’t clear that I had to download the U-Haul app to get access to the key. I spoke with someone on the phone two days earlier and there was no mention of this. No instructions on where to park my car. The combination lock to get access to the key did not open easily so I was concerned there was a mistake.

Rating:

3.0

The interior of the can was dirty, the cargo box was dirty, requiring us to sweep it out before loading our furniture.

Rating:

1.0

I would not recommend U-Haul at all they way over charged for fuel gave me a truck with barely quarter tank of fuel then charged me to fill it up and then as if fuel isn't high enough they charge 30.00 extra I guess for them to fill it crooks

Rating:

5.0

The gentleman was very friendly and patient with us.

Rating:

1.0

Make sure the key is in the box and there’s gas in the truck