Improve your online booking system. I booked a truck for pickup in Kamloops Monda morning and return in Richmond Wednesday evening. Despite this, I was: 1. Called by U-Haul Wednesday at 10am, while I was driving, that the truck was due. I explained this was not accurate I booked it until the evening and paid as such. 2. On return I was charged fir an extra day! 3. On return I was charged for extra 33km! These extra charges go against my booking requirements. Your system incorrectly: 1. Documented return time, and 2. Estimated driving mileage. I only drove the truck from pickup location to Kamloops moveout location, and from there to Richmond. Finally I returned the truck with 1/2 of gas tank full. On pickup truck had 1/4. Since I was billed all these extra charges I requested money back for the 1/4 extra gas. I was informed thus was not possible. Horrible experience.
Adrian L
Customer Reviews for Value Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service at this location was superb! The owners were very nice to me. Polite and kind. They helped me understand all the instructions. I would definitely rent a uhual from them again. Thank you Value Furniture
cheri mGreat guy and reception
Chibugwum GI recently rented a U-Haul and unfortunately, the experience was far from smooth. First, the truck was not cleaned out from the previous customer—there was leftover personal property inside, which is unsanitary and unprofessional. Additionally, the mobile app made the pick-up process very confusing. The instructions were not straightforward and directed me to the wrong location for the keys, which added unnecessary stress and wasted time. I expect basic cleanliness and clear instructions
Amanda BI cannot recommend a location that was 3 hours from where I really wanted to pick the trailer up yes I got a bit of a discount but I did a lot of running around so I wasn't too impressed. Not sure I'd rent another U-Haul trailer.
LARRY BWasn’t clear that I had to download the U-Haul app to get access to the key. I spoke with someone on the phone two days earlier and there was no mention of this. No instructions on where to park my car. The combination lock to get access to the key did not open easily so I was concerned there was a mistake.
Steven GThe interior of the can was dirty, the cargo box was dirty, requiring us to sweep it out before loading our furniture.
LEEANNE mI would not recommend U-Haul at all they way over charged for fuel gave me a truck with barely quarter tank of fuel then charged me to fill it up and then as if fuel isn't high enough they charge 30.00 extra I guess for them to fill it crooks
Maureen KThe gentleman was very friendly and patient with us.
caron rMake sure the key is in the box and there’s gas in the truck
Tanner TI am not sure why UHaul is any different from any rental car as I was driving through mountain passes-this was known before I rented and was charged for external wash-I am not sure that is relevant as I don’t want to be responsible for taking a unit like that to a wash facility. Powerwash etc. i did return with more fuel than I pickup up the unit which would be similar to the wash charge. I also dropped early. Felt like a extravagant charge for a high rental cost with drop. Just a small complaint-otherwise people were pleasant.
ROBERT S