Customer Reviews for Value Store It 12
(U-Haul Neighborhood Dealer)

599 reviews

1124 W Sunrise Blvd   Fort Lauderdale, FL 33311

(954) 522-9564

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(954) 522-9564

1124 W Sunrise Blvd
Fort Lauderdale, FL 33311

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES J 
Rating:
5.0

Customer did not leave a comment.

Edmound D 
Rating:
5.0

Best location to rent trucks. Quick, easy, everybody is nice and willing to help you.

Yelyzaveta T 
Rating:
5.0

Customer did not leave a comment.

LATASHIA L 
Rating:
5.0

My experience with this u haul was great the customer service was very good and i will recommend this u haul to anyone who needs a u haul thanks for your services..

Malanie H 
Rating:
4.0

Stop charging so many different times. Just received a 3rd deduction out of my account.

Shariffe S 
Rating:
5.0

Incredibly friendly on my arrival. I was greeted upon walking into the return location. This was the quickest easiest return of any vehicle I have rented. Thanks to all of you .

Lawrence S 
Rating:
5.0

Customer did not leave a comment.

Anna H 
Rating:
4.0

The car was pretty clean and the inside and outside it obvious these guys are taking care of their fleet.

Junior W 
Rating:
3.0

the service of the people are good an friendly, but I rent a dolly and a dozen of blankets but when i arrived to the location they didn't have the dolly and only three blankets, ant the trcuk only has 19 miles of fuel, and the cap for the fuel tank was broken. but the car and the services was good.

antonio g 
Rating:
4.0

Truck needed new windshield wipers and needs to be allowed to go faster than 75mph in Fla. All workers were EXCELLENT!

Matthew R 
Rating:
5.0

No and marks. Friendly and helpful staff when picking up and dropping back off. We finished with the truck early, and the proper discounts were figures correctly and quickly. Will use this store again, and recommend to others.

Christopher R 
Rating:
5.0

Customer did not leave a comment.

Juanita B 
Rating:
4.0

Was charged two days for my rental when I returned it the same night.

kendrick g 
Rating:
5.0

Excellent service.

Fidel M 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER P 
Rating:
4.0

Customer did not leave a comment.

Shaquarah C 
Rating:
4.0

Customer did not leave a comment.

Milica R 
Rating:
5.0

Everything was great and perfect

Jenaro E 
Rating:
5.0

Customer did not leave a comment.

Oliver K 
Rating:
5.0

Customer did not leave a comment.

RUBEN G 
Rating:
5.0

N/A

Edward H 
Rating:
5.0

Customer did not leave a comment.

Cladia B 
Rating:
5.0

Overall very satisfied with my experience. Walter let me take a 10’ truck because the van I reserved online had not been returned yet. He honored the rate I had on my reservation.

Alejandro R 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
4.0

The storefront was clean and the staff member was friendly, attentive and efficient. The only suggestion is that, for both the pick-up and drop-off, there was only one representative who was also covering the storage units which caused a significant back-up & delay

Charles H 
Rating:
5.0

I had a problematic experience receiving the key by phone. However, customer service agents were there to support me. The staff at this location provided a quick return process. The main cabin was unclean, but you allowed me to address it before acquiring the rental. Thank you for providing me with an affordable and great experience.

Webs P 
Rating:
3.0

Customer did not leave a comment.

Shaquita J 
Rating:
1.0

The manager is great at the storage facility, the employees on the other hand are lazy.

Josh B 
Rating:
5.0

W Broward location are isn’t good with there reservations at all horrible.

Daniel D 
Rating:
5.0

staff helped out a lot and was really friendly

Garrison B 
Rating:
5.0

Sade did a great job out & in.

Carl S 
Rating:
2.0

I understand that this wasn’t an actual u haul location, but a lot of people use u hauls to move and move heavy objects. So when I booked three dollies and show up to get my rental and was just told very casually they don’t have them and get a respond “well this isn’t a u haul location” is incredibly frustrating. They should notify their renters that they most likely cannot accommodate that. I had to then go to Home Depot and luckily they had dollies available for rent. But it also cost me 3 times the amount o should’ve paid via u haul and an extra hour of an already long day. I also had an issue with returning the truck. The app did not save any information we put in. So I received a call from a u haul rep around 830 who didn’t reiterate the information that I gave her to the location because then they called wondering where the truck was at 915am (it was sitting outside their location and he clearly didn’t check). This issue I’m sure delayed someone else who was also trying to pick it up for a rental before the store opened. The truck was incredibly dirty and clearly doesn’t get cleaned regularly. The gas cap was missing and the location didn’t have us do a walk around of the truck to make note of anything so we don’t get charged for damages, which adds extra stress to the move. Ive rented U-Hauls many times before and never had an issue, but this was by far the worst experience and I will not be renting from this location again.

Charles H 
Rating:
5.0

Customer did not leave a comment.

Roberta M 
Rating:
4.0

Best experience. Fast to receive the truck and fast return

Selma Z 
Rating:
5.0

Previous renter did not sweep put to cab, but the excellent customer service caused me to overlook that.

Serena C 
Rating:
5.0

Customer did not leave a comment.

Carlos M 
Rating:
5.0

Customer did not leave a comment.

Marhlene B 
Rating:
5.0

I cannot think of anything. But was AMAZING!!!

Kimberly W 
Rating:
4.0

Customer did not leave a comment.

WILLIAM A 
Rating:
5.0

Burt's a really nice personable person. I can't think of anything to improve!

Samuel T 
Rating:
5.0

Treat them like how you did me 👍

ALRICK F 
Rating:
4.0

The cat was pretty dirty, and the windchill wipers needed to be replaced. The right hand side windshield wiper did not work at all.

DANIEL G 
Rating:
5.0

Customer did not leave a comment.

Andrea H 
Rating:
2.0

To get a better secure area

DERVIN D 
Rating:
4.0

I would have preferred to pick up an hour earlier but it seems there was no way to contact the location directly to confirm the truck was available. The location was supposed to call me back but never did.

Arthur Z 
Rating:
3.0

Customer did not leave a comment.

Maurice s 
Rating:
4.0

Customer did not leave a comment.

Peter B 
Rating:
4.0

Customer did not leave a comment.

Edgard C 
Rating:
2.0

It’s just a parking lot with keys drop box

Yurii L 
Rating:
5.0

Customer did not leave a comment.

Douglas E 
Rating:
5.0

Very good customer service. Maintenance the truck the AC wasn't properly working.

Otis J 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
4.0

Customer did not leave a comment.

Stephen S 
Rating:
5.0

Customer did not leave a comment.

Lizan A 
Rating:
5.0

Great agent

JOHN M 
Rating:
5.0

The customer service at this location was the best I ever had. Superb attitude and very knowledgeable

Damien W 
Rating:
5.0

Nothing everything was just fine,I was impress

Florence D 
Rating:
4.0

Initially they stated the gas was at 1/2 a tank but in reality it was a quarter tank. They should know how much gas is available when they rent the vehicle.

Steven S 
Rating:
3.0

The U-Haul was extremely disgusting before I was able to get the U-Haul. I had to wait because homeless people are sleeping inside in the back and it had a very foul odor with clothes and debrie, overall the truck was very disgusting. Not clean it all

JOSHUA D 
Rating:
5.0

Customer did not leave a comment.

Marc L 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO C 
Rating:
5.0

Thanks for service

Claude A 
Rating:
3.0

Just a sketchy area

Justin C 
Rating:
5.0

Customer did not leave a comment.

Wang M 
Rating:
1.0

Value Store called to have my car towed!!! Unfortunately, the car I drove was my elderly friends car who is on life support which is why I needed the Uhaul to move his belongings from one place to the next. Now my car is still in the tow yard because I am not the owner! I am having to leave it there until I get back from Chicago. The worst experience ever!!😣 Do not rent anything from these people!!

Anne d 
Rating:
4.0

Customer did not leave a comment.

Catherine R 
Rating:
5.0

The clerk was super nice, very accommodating, and a pleasure to work with!!

Amanda Z 
Rating:
3.0

Hello customer service was great, but the vehicle was fifty and it had old chicken bones and bugs inside.

Shavelle B 
Rating:
1.0

Customer did not leave a comment.

Alisher T 
Rating:
5.0

Customer did not leave a comment.

Debra N 
Rating:
5.0

Overall the experience I had was unlike any other. The two gentlemen we're very helpful and I was in and out within no time. And with the night drop box. Returning the rental was a breeze easy as 1 2 3... Definitely will be returning again 🙂

krystal S 
Rating:
5.0

Customer did not leave a comment.

Janae C 
Rating:
5.0

Customer did not leave a comment.

Craig H 
Rating:
5.0

Very clean, amazing experience!!

PAMELA D 
Rating:
5.0

Customer did not leave a comment.

Tarjal O 
Rating:
1.0

I went to locate to get a uhaul and the trucks was dirty and on E and they billed me for gas . This issue big mistake going to a private dealer.

Dequetria G 
Rating:
5.0

Customer did not leave a comment.

julie M 
Rating:
5.0

I don't know

DAN L 
Rating:
5.0

The rental agent was extremely accommodating and friendly

Sheila D 
Rating:
5.0

Customer did not leave a comment.

Mary B 
Rating:
5.0

Customer did not leave a comment.

Andrys M 
Rating:
4.0

Customer did not leave a comment.

Heather L 
Rating:
3.0

Make sure the equipment is FULLY operable before renting it out. More staff is needed at the location. Wait time was too long, in my opinion, before I was attended to.

AKONDRIA S 
Rating:
4.0

Customer did not leave a comment.

Joseph W 
Rating:
3.0

There were homeless people sleeping in the uhaul when I arrived. They didn’t wanna vacate the uhaul. Wasted almost an hour of my time.

Somer S 
Rating:
3.0

Van was not clean i had to clean it after previous renter. Usually i am in a hurry so i do t have time to go to the desk and discuss this (i just clean up fast) Happens often

ALEXANDER I 
Rating:
5.0

The staff was very efficient and acomodating.

Miosotis J 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

Amazing and fast service not waiting in line

Melania S 
Rating:
4.0

Customer did not leave a comment.

Raynardo N 
Rating:
5.0

Customer did not leave a comment.

Ericka H 
Rating:
4.0

Customer did not leave a comment.

ROY K 
Rating:
3.0

Customer service was very dry ... Wasn't very welcoming

kirk s 
Rating:
5.0

Excellent customer service and convient location.

Elvira S 
Rating:
5.0

Service was excellent!

Torriana W 
Rating:
5.0

Customer did not leave a comment.

JOHANNE U 
Rating:
4.0

Customer did not leave a comment.

Timeko S 
Rating:
3.0

Customer did not leave a comment.

Samantha W 
Rating:
2.0

I was instructed to drop off the 26 ‘ truck at this location. This area does not accommodate a large truck for parking. In addition it’s in a bad part of town…

vidal r 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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