The truck that I rented was filthy when I got it (not a good sign during COVID). I then returned it and was charged a $25 cleaning fee. I tried to report this before and after I picked up the truck, but no one ever responded to me or listed to my comments. Terrible customer service.Matt V.
Value Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean the rental after every customer especially when we are in a pandemic.Ryole A.
Customer did not leave a comment.MARK A.
The best experience, best customer service Tricia attended me a beautiful and kind lady who made my day happy and easy, the best was your attention thank you very muchPatricia C.
Customer did not leave a comment.Matthew V.
Customer did not leave a comment.Pierre A.
Custmer service was great and helpfulERIC H.
Customer did not leave a comment.Swayne S.
No se. Para mi todo fue perfecto. Servicio excepcional. GraciasLeonel D.
Customer did not leave a comment.Josharra R.
Nothing at all excellent customer service thanks againHarold A.
Customer did not leave a comment.FRANCIS H.
Reeked of cigarettesJae B.
Both people on staff - a fabulous woman and a young Cuban guy - amazingly engaging and friendly.Mark D.
Customer did not leave a comment.QUENTON T.
Customer did not leave a comment.Stanley D.
Customer did not leave a comment.Keena T.
Excellent customer service and cleanliness of location. VERY PROFESSIONAL environment compared to other UHAULS in this area that I have used in the past and will never go back to any other place. This is my location for all future rentals. THANK YOU! EduardoEDUARDO H.
Great customer serviceWilner B.
My bill is incorrectDESTINY D.
Customer did not leave a comment.SHANQUANA E.
Customer service at this location is in full motionDAVID W.
Customer did not leave a comment.Faranah J.
professional and friendlyDavid W.
Excellent costumer serviceJose P.
Excellent service!Harry H.
Staff was knowledgeable, property and lobby was clean and maintained. Social distancing guidelines was practiced. I would definitely visit the store again.Katrina C.
Staff was awesome ..Lilly M.
Customer did not leave a comment.Kendrick K.
Customer did not leave a comment.Brietta F.
Customer did not leave a comment.Ebony W.
Check the truck cabin for roachesCorey D.
Customer did not leave a comment.Sharnese W.
Wasn't able to use App to register vehicle do to either lack of service or system/network difficultiesEric P.
Customer did not leave a comment.Toshiba S.
Customer did not leave a comment.Ahmed A.
Customer did not leave a comment.Trenecia N.
Very good customer service. Quick & fast. Highly recommendLashawn J.
The AC needs a fix, do not work.Muhammad A.
Customer did not leave a comment.Obed R.
Customer did not leave a comment.Juelle T.
Excellent and fast ,,,,the two workers yesterday 10/31/19 ,,,,,perfectJulio T.
Excellent customer service representative, she was very nice and answered all our questions.Nancy B.
Customer did not leave a comment.Gaetjens J.
Customer did not leave a comment.Brian K.
Customer did not leave a comment.Shawntai M.
Nothing.all good and quick.Mack S.
Great serviceLAVERNE M.
Customer did not leave a comment.Andrea R.
Customer did not leave a comment.Bertreece W.
Customer did not leave a comment.Luisandra E.
Customer did not leave a comment.Ciara W.
best rent experience everFredk R.
Customer did not leave a comment.Sara K.
Customer did not leave a comment.Daniel O.
Prices are to high.it made me wanted to tie my items over my car with a rope and pray i get them there safe.wont rent from you guys againDiana L.
Customer did not leave a comment.Carlos P.
Awesome people!Jumaane N.
Truck needs wheel balancingTharris S.
Customer did not leave a comment.Tharris S.
Customer did not leave a comment.Theon J.
Customer did not leave a comment.Priscilla S.
The truck was not clean and it terribly. It was actually scary. Also, the manager, I believe his name was Alec (older man with grey hair) has the absolute worst attitude. He speaks in a very condescending manner to customers and even employees. It's a shame because the woman at the counter was very nice and helpful. I won't be back here.Andrew S.
Make sure the trucks have been serviced. Make sure they operate correctly. Service tire light was on all day. Truck slid through the rain. Light button was pushed in. The customer service was goodDominique L.
Customer did not leave a comment.MAXIMILIANO S.
Customer did not leave a comment.Rachel P.
Great location and great service.Davie M.
Keep your trucks better maintained. Transmission needs work.Belinda T.
Staff is very friendly and polite. Renting from this location was a great experience and would definitely consider them in the future.Audel A.
Customer did not leave a comment.Kioka F.
Customer did not leave a comment.bertreece W.
Customer did not leave a comment.Darcelle H.
Customer did not leave a comment.FELICIA D.
Customer did not leave a comment.Ted S.
Charged me for 81 miles and only used 25??Kency Lidenis O.
The dolly had a flat tire it was an inconvenience having to get the heavier oneMari T.
Nothing,Everything is Great. Keep up the great workShanquana E.
Customer did not leave a comment.edwin J.
Customer did not leave a comment.Arthur H.
Customer did not leave a comment.Ana E.
Customer did not leave a comment.Rosa E.
Customer did not leave a comment.GERARDO G.
Customer did not leave a comment.Vladimir A.
Nothing. The customer service was excellent and the employee I dealt with was very professional, efficient; both when I went to pick the truck up and later upon returning I.Maureen F.
The agents were very professional
This location did a extremely good jobRichey P.
The hours of operation suck but I understanddebbie H.
Everything was great. nothing to add.Hipolito C.
It was an easy rental and the truck was in good shspeCurtis R.
I really would like a call from a uhaul rep. That's in some type of management at district level or above. My experience with renting was absolutely ridiculous. It's not the locations per say but the games with the third party companies that I was sent to. I'm truly disappointed and based on my experience I will never rent from uhaul ever again.Margine L.
I love the "idea" of the mobile return - but it was a clunky process. For example, this location isn't in the safest of areas, so I took a pic of the dashboard and left, only to realize I needed to take pics of the interior, cargo, parking spot, etc. It would have been helpful to get a head's-up about what was expected using the mobile return - I knew it was offered and how to access, but was not prepared for what was needed. ALSO - you need to allow the feature to use (existing) from the photo library. Taking them in real-time adds to the inconvenience... let me take the pics, get outta there, then upload :)Michael P.
I needed better communication with the storage facility who had the truck. They finally disclosed to me that the truck had 3 tickets and the last person who was using the truck was arrested. They were very hesitant in renting the truck. They told me to call UHaul to get the problem resolved. Uhaul resolved the issue and I was able to rent the truck on time. Maybe Uhaul and the storage facility need to communicate better about the details of their equipment, liability issues etc. Thankfully, everything worked out for the best. The storage facility is in a great location and this is the main reason why I decided to choose Uhaul for this event.Salvatore V.
Thank You. Everyone was so nice and friendly. I received the " we are family" experience ..... and it was greatly appreciated on a stressful moving day. Thank YouMakeva E.
Customer did not leave a comment.MIRIAM K.
Customer did not leave a comment.Pavel K.
Using the app is a waste of time. Too many steps it is easier to go inside and deal with a person. I got through hr whole app process and then there was no key so I had to go inside anyway. Not using the app again.Garrett S.
Customer did not leave a comment.paige B.
Customer did not leave a comment.augustin C.
Better detailed charges when making a reservation.Gregory H.