Very friendly and accommodating staff. Truck rental process was smooth and easy.
ETHAN B
Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The car died
MICHAEL CFollow through with your commitment as detailed in the confirmation emails. Keep your equipment in clean and safe working order.
AMY WFor some reason I got the impression that this location was open until 7 p.m., so I didn't expect to have to drop it off after hours when I arrived at 6:15 p.m. My recollection is that the UHaul website information (in selecting nearby dropoff locations in the Boston area) said 7 p.m.
MALCOLM RThe check-in process is redundant and slow. I was not prepared to spend 30 minutes of my rental being virtually "approved" to pick up a truck with information that I had already inputted the night before. It seems obvious that this information should be checked when initially inputted, not when the customer is standing at the car, wasting valuable time that is not only an inconvenience, but is also being billed. The Uhaul staff is kind and helpful, and this is not a reflection on their service. This is to point out an antiquated check-in system.
Rebecca AIt was great! Maybe a quick walkthrough of how to move the seats, shift gears and work the radio as the U-Haul I got was very different from cars I've driven in the past.
Mason CRegional dispatch person was awful, but this location was great. Super helpful.
SETH TJosh was excellent. Helpful and on time
ERIC AI arrived during business hours to pick up my rental and the store was closed. Door locked, lights off, no one there. I walked around the store looking for someone, tried calling the numbers on the door and in the app, but no one answered and I couldn’t find anyone. It was 15° and windy and I had walked to the location so I was about to walk home when the associate showed up with Dunkin Donuts. Rather than apologizing or acknowledging he had left the store, he tried to argue with me that he “wasn’t gone for that long” and I was exaggerating the length of my wait in the cold.
Thomas MThe guy who checked me in was very helpful. I'll definitely be using this location again
KEVIN DJeffery was very professional and pleasant he seemed to truly care about our situation. He is someone u haul should be very proud of. Thank you. Also the employee that helped my daughter the day before was very nice.
ANTHONY FPara mi todo excelente ,y la atención al cliente demaciado buena
MASSIELL Cfriendly customer service, easy to access rand close to tram stop, clean vehicles.
Robert HI checked out the cargo van completely by myself with my phone. Easy, quick, very nice.
Michael PFront desk were extremely helpful and courteous. Check in/ check out was fast and efficient.
RONALD JThe people at the location were helpful and good at their job. The U-Haul app is a nightmare. The truck itself was falling apart. The brakes are clearly on their way out. The only saving grace to the experience were the two gentlemen who took care of me when the app failed repeatedly to check me out and check me in.
Ricardo PAlthough I called to verify my reservation one day before the pick-up, I was not able to pick up the truck without going into the office to finalize the rental and receive the key. I had intended to arrive 1hr before office hours and was glad that I was running late as I would have been waiting outside since the mobile app did not allow me to complete the reservation. In addition, the truck was not cleaned (crumbs and dirt inside) before pickup. thanks,
Lorenzo CLocation and customer service was excellent
Michael CElectronic key from van can't be dropped off into a box, because the box window is too narrow for electronic car keys.
Aleksei KEverything was well explained to me and worked out perfectly taking into consideration that It was by first time renting, very pleased with the service and will recommend it for sure.
Gerardo MPersonally, I would never recommend this company to anyone. several years ago when renting a van, which was reserved months in advance, I got there and they didn’t have one for me and it was for a film shoot and it cost my production $4000. Today it took them an extra 30 minutes to figure out how to release the van to me despite me doing everything correctly they called customer support and they were not helpful either the person who helped me working there Was nice, but the company as a whole is a disaster. It should be much simpler and if you reserve it should be guaranteed. I feel I should just get my money back.
JOSEPH LExtremly clean and staff very friendly at this location. Equipment available on time and ready to go. Checkout a breeze.
Luis DThey gave us wrong instructions which causes a lot of anxiety, they also charged us inappropriately. Personnel was not at the front desk and they closed early.
Joel HWorst experience ever..
YURI ZHad enough parking slots
Payal AKaren is an incompetent worker, please fire her.
Yuan TLocation did not have dollies available even though we had reserved one.
KEVIN DThe lot is WAY TOO SMALL for UHaul trucks. I missed it the first time when I was looking for it for my rental return. The location was clean but not inviting which is why I said "NO" to that question. Why not inviting? Because there were no signs telling where to park the truck for returns, so I pulled up into their TINY parking lot, thereby blocking 4 or 5 cars that were parked in the lot. Then the staff asked ME to back the 15' truck out into the street with oncoming traffic and somehow maneuver it into a small alley beside their building. I of course rejected that request because it was obviously too dangerous for me to execute that with a large truck, and besides I had already returned it at this point. She then moved the truck herself but she never should have asked me to do it. They were not busy at all. I was the only customer.
James FWe had a great experience with the folks at Value Store It and would gladly rent from this location again. Highly recommended!
Nelly AI brought back the van with the amount of fuel I was required to by the contract, where it was when I took the vehicle, but my receipt shows I brought it back almost empty, I was charged an extra $100 for this. I drove the vehicle 18 miles, the fuel tank did not go from 5/8 full to less 1/8 full. Disputing this charge but the person on the phone said there’s a good chance I lose due to not taking a picture of the fuel gauge once I left the vehicle. What a scam.
Zachary RThe digital pickup and drop off system was a bit slow. Other than that easy to get the unit and no issues driving/transporting.
Ryan BThe reservation was for 10am pick up, we did not get the truck until almost 10:30. The woman at the desk was on personal calls for about 5-10 minutes while attempting to get our truck rental set up. The reservation was for a 10ft truck, we were given a 15ft truck. When I asked if it would be the same price since that was all they had available, the person said yes. When I received my invoice, the price was higher than it was supposed to be. When returning the truck, an employee that was leaving asked us to parallel park the 15ft truck in a space too small and when we refused because of this, she seemed irritated.
Angelica HOur rental was supposed to start at 10am, as soon as the location opened - the person running the store didn't show up until 20 minutes later. After that, it went well but she could have been nicer. She didn't really seem like she cared about running behind when there were people waiting for the store to open.
Brandon PI was charged twice. Once at pickup of vehicle which I expected. Again the next day. I returned the truck after hours as I explained I would. I followed the return instructions on webpage and returned with 1/4 of a tank as instructed. I put keys in return box as they asked me to when I explained I would be leaving my car in their lot. I called the number on their website and spoke to a representative who stated I should be receiving a call from the manager of the location. Never received the call. Disappointed to say the least
John BNice customer service
Christine SIt be great to not lie to the customers. My order said "Due at pickup: $27", I got charged $65 instead. Almost 3 times as much is just ridiculous. When I complained they didn't even review my order just said that that was what I had to pay
Maxim DCheck in was a nightmare. The app kept crashing/having difficulty connecting. Drop off instructions were vague, customer instant message slow and not helpful. Parking was a nightmare, both dolleys I requested and was charged for were not in the truck, check in time took forever. Overall, HORRIBLE experience.
Heather GI asked for a utility dolly, but when I got to my destination, I realized the location had not given me one even though they mentioned it when they checked me in. Overall good experience though.
David CGreat customer service!
James BI already sent an email to Uhaul customer service. Combination did not work on lock box at original location . Was told by UHaul I had to drive 15 minutes to another location. Was 1 hour late for my delivery. Allston location was great, Watertown location should reimburse me for what I paid at the Allston location. I will go to the competition next time.
Michael WThe truck had a tricky ignition that was very hard to start. Would be really nice to have that fixed and not sit there for 10 minutes trying to figure out what was wrong. The truck was also not full, so at fill up before return I had to guess how much gas to get to the level it started at (~1/4 tank), and ended up putting in more than I used. Between the truck needing maintenance and having very little gasoline in the tank at start, I would make sure to choose another location. The return was also a pain. Usually I just drop my key in the box, but there was a big process with a bunch of photos I had to complete at return because I returned at 8pm.
Lori SThe rates on the website don't match your real rates. It should be made clear, on the website, the amount of taxes and the fuel policy. It is extremely misleading.
Vasco PWell, everything was good and the staff was friendly. But I scheduled for 8:30am to make things faster/earlier. I was there at 8:30 but told to wait until 9:00am until the staff comes... I had to wait around in the cold weather and delay everything by half an hour. Thankfully, I did not have a problem but there could have been so many things. Never received any apology or discount or something to compensate for. That's kind of not nice.
Enes SDid not have dolly I requested. Person checking me in was not friendly
Diana JI arrived at 9:45 for my 9am online pick up. I left the parking lot at 11:00. Reasons were two fold: I did not know the uhaul store's wifi password, and i was unable to move my van out of the parking spot until two other customers (who arrived after me), had pulled out of their adjacent spots. -The employee was lovely and calm and asked how she could help. -impossible (at least for a normal driving, which most costumers are) to move the vans out of their space along the storage building's wall bc of the "Spot Hero" parking spot across from the vans. It was impossible for the 2nd and 3rd (mine) van to get out without either the first van moving, or the "Spot Hero" car moving (which was out of our control). If you aren't going to change the parking arrangement, you need to at least make sure that the first van you sign out is the 1st one in the line.
Grace FDo clean the interior if you charge $25 dollar cleaning fee.
Xiangkun DBoston can be a very busy place during move out/move in time. The customer service was exceptional!! We will use this location Uhaul again. Highly recommend!!
William CI think there might be a problem with gas gate, I pumped 20 bucks of gas and the meter didnt change
Ruowei SI had bought furniture pads but they weren't in the truck; couldn't talk to someone at the location because i picked it up off hours on a Sunday.
Timothy CI was unable to pick up the truck at had reserved at the arranged location and was forced to go to a separate location. This loss of time forced me to lose the help of a mover that I had arranged, making the entire job more difficult. I was also told that if the truck was not returned with the same level of fuel that I would be charged $6.50/gallon. I judged that the extra charge was fair for the convenience. I was not told about the $30 fuel surcharge. I request that this charge be removed. Thank you.
Brian GAssociate was very helpful!
MOSES JEquipment I pre-ordered (dolly + furniture pads) was not available in store when I picked up my truck. I don't understand why you would be able to pre-order equipment that is either unavailable at that location, or the store decided to rent out that equipment to someone else before you. Additionally, we were told that the 10' truck would have a ramp when we ordered, it does not. Last and worst of all, the truck had troubles starting on multiple occasions including when we were picking it up at Value Store It. There were no other trucks available to take so we had to use this one, and it added considerable time to our moving experience.
Brett TTerrible
Raymond TOriginal contract had my daughter’s name as authorized driver after my driver’s license was entered in system. I had them redo it and now I have been charged twice. Suggest you train your employees to understand legalities involved and make sure contracts are filled out correctly.
Majorie B